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All 15 Sandston hotels

DoubleTree by Hilton Hotel - Richmond Airport

3.0 of 5 Hotel   |   5501 Eubank Road, Sandston, VA 23150
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Ranked #7 of 15 Hotels in Sandston
A recent review
5 of 5 stars reviewed 3 days ago
vtstutz California
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365 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Palm Beach, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

Awful Needs total renovation Staff tries but lacks training for Diamond members. I will not go back until renovated! Rooms are old and Restaurant is fair wait staff tries but the food was not very well done. Both meals I had had issues. I mentioned my situation to front desk and only offered an apology and no concession.

Review collected in partnership with DoubleTree by Hilton

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Philadelphia, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

I was in the 1st floor. The walls of my room (106) were severely damaged (seemed like there were previous water leaks). There was a faint musky smell. Housekeeping did not empty my trash can or replaced my toiletries. I won't chose this hotel for my next visit to Richmond! Too bad because the location very near to the airport... More

Review collected in partnership with DoubleTree by Hilton

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California
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Even though I read the reviews for this hotel, I decided to throw caution to the wind and stay here because of its location and very attractive price. Reviews mentioned poor conditions and difficulties with the staff. The responses to the reviews from management were canned responses and typically did not address the negatives and on occasion, positive postings. I... More

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Hartfield, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

Despite its great location the Double Tree Inn at Richmond Airport is old and tired. The sheets don't fit the bed. The building needs a complete renovation from the ground up. In fact, it should be a Motel 6. Then you would get what you paid for. What a crying shame to waste this great location on a hotel that... More

Review collected in partnership with DoubleTree by Hilton

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Chicago, United States
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The infrastructure and maintenance of the property needs improvement. This is clearly a neglected property. My room and the main hallway had a sewer type smell. The heating system did not work. I could not get my room to a warm temperature. This place is slightly better than camping. I will not stay here again. I have been a Diamond... More

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williamsburg, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

we did an quick getaway and it was well worth it, i wanted to be close to short pump, we were only 10mins away to go shopping, room was quiet clean and comfy, i will be going back for future trips if anyone need to be close to the richmond airport this is for you as well!

Review collected in partnership with DoubleTree by Hilton

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Harrisonburg, Virginia
Contributor
16 reviews 16 reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed at this Doubletree to attend a wedding about 15 minutes away. As an experienced traveller, I don't require the Ritz-Carlton...however, I do have some expectations when a hotel is so close to an airport and gets a fair amount of guest traffic. Boy, oh boy, was I unpleasantly surprised. In the room, expect to find small, college dorm size... More

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ServiceandQuality, General Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The heat in my room did not work. The hotel was generally ok, but the heating unit was old and needed to be upgraded. The rest of the room and hotel seemed fine. Front desk service was good since I did not have a reservation.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More

Barboursville, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Hotel looks nice on outside and in common areas but the rooms are really run down. There were cracks in the sink bowl. Bathroom was old and warn. It do not feel clean. The beds were nice though. The staff was friendly and helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More

Milwaukee, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

I stayed here because a friend had told me it was a good place to stay for getting to the airport in the morning; which it was. Other than that I would not stay here again. My first room was not clean, it's an older building and not many fixes in the rooms to make it seem like they are... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Airport

Address: 5501 Eubank Road, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel - Richmond Airport 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Doubletree Richmond Airport
Doubletree Sandston
Doubletree Hotel Sandston
Sandston Doubletree

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