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All 15 Sandston hotels

DoubleTree by Hilton Hotel - Richmond Airport

3.0 of 5 Hotel   |   5501 Eubank Road, Sandston, VA 23150
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Ranked #7 of 15 Hotels in Sandston
A recent review
5 of 5 stars reviewed 6 days ago
Heather F Richmond, United States
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374 reviews from our community

Traveler rating
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    72
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    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Richmond, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

It was absolutely wonderful! everyone was so kind and willing to make your stay excellent! I was there for a business trip and had lunch and dinner while staying and it was a pleasure. The staff was so helpful and the service was terrific.

Review collected in partnership with DoubleTree by Hilton

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Excel, Alabama
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Nice and close to airport. Wife had late night flight and this was convenient for qick pickup at airport. Had issue with door handle to room and service was all over it getting us another room. Nice clean and comfortable bed. Front desk folks were really helpful for late night directions for a place to eat. Lots of place to... More 

Review collected in partnership with DoubleTree by Hilton

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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I stayed here for three nights for a conference and I was very unhappy with the state of the room. There was a one inch dust ring around the perimeter of the carpet in the room, stains on the wall, mold and stains on the shower ceiling, water stains out of the ac duct, ect... I have honestly had much... More 

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Spartanburg, South Carolina
Top Contributor
270 reviews 270 reviews
81 hotel reviews
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed 1 week ago

I wished that I had read the reviews before I stayed here. I guess you live and learn. If I don't die from something I catch here. The only thing positive I can say about this place is that the staff tries. There is so much wrong with this hotel it would take a book to list it all. Here... More 

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Richmond, VA, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall my stay was satisfactory. I would recommend that some cosmectic work be done to the room that I stayed in. The Bathroom was not completely clean, there were hair around the toliet, dirty underneath the bathroom sink, the tub was not completely clean. The staff was pleasant and overall hotel apperance was clean.

Review collected in partnership with DoubleTree by Hilton

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lawrenceville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel is exceptional. They will go out of their way to accommodate its guests. The cookies are a nice touch and well appreciated. Thanks for everything! The location is close to all kinds of eateries and shopping. They also offer shuttle service if needed. I really enjoy staying here and would recommend this hotel to friends.

Review collected in partnership with DoubleTree by Hilton

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Senior Contributor
48 reviews 48 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

- Needs renovating - Mold in shower - A/C was set at 64 degrees room would only cool to 70 degrees (after running all night) - Rooms are chopped up - not open. Very weird layout. Staff was friendly but was overall bad experience. This stay was another reminder I can't trust the Doubletree brand!

Was this review helpful? Yes 1
ServiceandQuality, General Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Hudson, Ohio
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I will preface by saying I'm not one to only complain....check my postings. I give kudos to hotels as often as I baste the bad experiences. I last stayed here in June 2014, and after posting 3 stars trying to be nice, I was nicely given a reply by the manager at the time, asking to give another chance when... More 

Was this review helpful? Yes 1
ServiceandQuality, General Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

RICHMOND, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff was very nice and I really enjoyed my stay. I would not hesitate to stay again. I really thought it was nice that staff called once we was in the room to see if the room was satisfactory. I thought that was very nice

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Palm Beach, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Awful Needs total renovation Staff tries but lacks training for Diamond members. I will not go back until renovated! Rooms are old and Restaurant is fair wait staff tries but the food was not very well done. Both meals I had had issues. I mentioned my situation to front desk and only offered an apology and no concession.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
ServiceandQuality, General Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

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Additional Information about DoubleTree by Hilton Hotel - Richmond Airport

Address: 5501 Eubank Road, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel - Richmond Airport 3*
Number of rooms: 160
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Also Known As:
Doubletree Richmond Airport
Doubletree Sandston
Doubletree Hotel Sandston
Sandston Doubletree

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