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DoubleTree by Hilton Hotel - Richmond Airport

3.0 of 5
5501 Eubank Road, Sandston, VA 23150
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DoubleTree by Hilton Hotel - Richmond Airport
Ranked #9 of 15 hotels in Sandston
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110 reviews from our community

    Trip type
Traveler rating
    24
    29
    30
    22
    5
Date Rating
Missouri
Top Contributor
85 reviews 85 reviews
69 hotel reviews
Reviews in 53 cities Reviews in 53 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed May 17, 2013 NEW

This hotel is not up to Hilton standards. If you go in expecting an upscale brand of accommodations, you'll be disappointed. However, if you're ok with a Best Western- or Ramada-type place, then you might like it. The staff was friendly which is about the only positive thing to say about the stay. However, they didn't ask for my Hilton... More

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Colorado Springs, Colorado, United States
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 9, 2013

Perfectly adequate place for overnight at the Richmond airport. Free airport shuttle, clean comfortable room at a good price. No complaints about the accommodations or the service. All of the Doubletrees I've stayed in are a bit 'tired' but they meet my basic needs and expectations. These hotels reflect that they are a bit older. The rooms have all been... More

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
May 15, 2013

Dear Glenda- thank you so much for taking the time to write a survey regarding your recent stay with us and thank you so much for your kind comments! We truly appreciate your feedback and hope that you will stay with us again. Stacy P. stacy@doubletreerichmond.com More

Austin, Texas
Top Contributor
56 reviews 56 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 6, 2013

One only needs to look how many HHonor Points are needed to stay at a particular property to help decide to book there. I wish I had.. Every Hilton property at the Richmond Airport is 20,000 to 30,000 points per night (including Hampton Inn) and the Doubletree Richmond Airport is only 5,000 points and it shows. While the staff are... More

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
May 7, 2013

Dear the_traveler_2013 - thank you so much for taking the time to complete a review of your stay at our hotel. We truly value your input. We are currently addressing the issues that you have outlined and hope that when your travel needs bring you back to the Richmond International Airport area, you will give us another chance. Stacy P.... More

Palmyra, United States
1 review
4 of 5 stars Reviewed May 6, 2013

The hotel is practically at the terminal. Shuttle takes two minutes. Rooms aren't grand but clean and reasonably priced. Late night check in service is great. Note that parking is advertised as free on the website, but when leaving your vehicle while traveling there is actually a flat $15 fee.

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Review collected in partnership with DoubleTree by Hilton

Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
May 15, 2013

Dear Stephen C - thank you so much for taking the time to write a review about your recent stay and thank you for your kind comments. We are in the process of updating our property and hope that if your travel needs bring you back to the area, you will stay with us. Stacy P. stacy@doubletreerichmond.com More

Salisbury, United States
1 review
3 of 5 stars Reviewed May 5, 2013

Good location however property is very old and needs renovating. This was not generally what I would expect from a Doubletree hotel but it did serve its purpose. The carpet was old and the bathroom had drywall blistering above the shower. It did have a nice flat-panel TV and the HVAC system worked well. Check in was quick and efficient... More

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Review collected in partnership with DoubleTree by Hilton

Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
May 15, 2013

Dear Marcus C: Thank you so much for taking the time to write a review about your recent stay with us. We truly appreciate your input and are addressing the issues you have outlined. We hope that if your travel needs bring you back to the Richmond International Airport area, you will stay with us. Stacy P. stacy@doubletreerichmond.com More

Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed April 27, 2013

WOW...if you stay here on a Friday or Saturday, they will actually make you sign a waiver that they have told you about the noise. The band in the lobby is so loud it is almost impossible to check in. Fortunately there is enough separation from the lobby to the rooms we stayed in (on two different nights in the... More

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 29, 2013

Dear Robintexas - thank you so much for taking the time to complete a review of your recent stay. We truly appreciate your input and value your opinion. We have taken note of your suggestions and comments and they will be discussed with our management team. Thank you again and we hope that if your travel needs bring you back... More

A TripAdvisor Member
5 of 5 stars Reviewed April 25, 2013

This was the Best DoubleTree Yet.... A Friendly, clean uniquely laid out and special Hotel... We had a Reunion and they treated us Wonderfully and made the Occasion Wonderful !!!!!!!!!!!!!! Fantastic restaurant as well... Phenomenal for the Price as well... Close to everything !!!!!!!

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Review collected in partnership with DoubleTree by Hilton

Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 29, 2013

Dear Hilton Traveler - thank you so much for the fantastic review of our hotel. We truly appreciate your input. We hope that if your travel needs bring you back to the Richmond International Airport area, you will stay with us again! Stacy P. stacy@doubletreerichmond.com More

Beijing, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed April 24, 2013

Spent just one night in the hotel. Hotel locates close to Richmond international airport and the hotel provides shuttle bus service. Room is spacious and bed is also comfortable. Food is good at breakfast with lots of selection. Overall service is good. Nothing to complain for the price.

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 25, 2013

Dear Goodmiumiu - thank you so much for taking the time to complete a review. We truly appreciate your feedback and hope that when your travel needs bring you back to the Richmond Airport area, you will stay with us! Stacy P. stacy@doubletreerichmond.com More

New Kent, United States
1 review
4 of 5 stars Reviewed April 24, 2013

We stayed at the Doubletree Hilton Richmond Airport for an couples evening out away from our kids. We had Hilton Honors points available and selected the hotel because it was free for us using our points. It turned out to be a very good stay. The hotel is older, but they are doing renovations. The rooms were very spacious. We... More

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Review collected in partnership with DoubleTree by Hilton

Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 29, 2013

Dear Sharon C. Thank you so much for the review and for the kind comments about our hotel. We hope that if your travel needs bring you back to the Richmond International Airport area, you will stay with us again. Stacy P. stacy@doubletreerichmond.com More

Newport News, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2013

I have stayed at this hotel many times when traveling to and from the Richmond area and still amazed at the level of service and the convenience of the accommodations. If you have any need to travel through Richmond Airport or are staying in the area I highly recommend this hotel. The staff is courteous beyond belief and extremely helpful.... More

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 23, 2013

Dear Edward D. - thank you so much for your wonderful review of the hotel. Your input is truly valued and we hope to see you again soon! Stacy P. stacy@doubletreerichmond.com More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Airport

Also Known As:
Doubletree Richmond Airport
Doubletree Sandston
Doubletree Hotel Sandston
Sandston Doubletree
Address: 5501 Eubank Road, Sandston, VA 23150
Phone Number:
Region: United States > Virginia > Sandston
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 hotels in Sandston
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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