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Holiday Inn Express Richmond Airport

3.0 of 5 491 International Centre Dr, Sandston, VA 23150 (Formerly Wingate Inn - Richmond - Airport)
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Certificate of Excellence 2014
Holiday Inn Express Richmond Airport
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Holiday Inn Express Richmond Airport
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85 reviews from our community

Traveler rating
    24
    37
    13
    5
    6
See reviews for
24
18
2
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesterville, Ontario, Canada
Top Contributor
76 reviews 76 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stopped in one night on our drive through down to SC - excellent establishment. Very clean, very well soundproofed, excellent bargain with breakfast included. Location is great, 5 minutes off the ring road. Recommend if you are travelling through the area.

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

we are glad you enjoyed your stay with us and hope to see you again More 

Virginia Beach, Virginia, USA
Contributor
18 reviews 18 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 22, 2014

We were on our way to WDW and decided to take an overnight stay since flight was early and we didn't want to chance being late since we have 1,5hr drive to airport. It was extremely appealing to start WDW vacation with kids having fun in whirlpool bathtub, good rest and have my vehicle safely parked at hotel for a... More 

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

We are sorry to hear about all the issues you had . We have addressed them all with our staff . Look forward to seeing you soon. Amy Patel GM More 

Surprise, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 20, 2014

The employees were great and friendly but the bed and pillows were not too comfortable.The microwave was not programed (light flashing). Came back one night and the room was not serviced. Called and was informed that I said I was fine and did not need service?? I left early in the morning and no one had come to the room... More 

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Dear guest we are sorry you had a bad experience with housekeeping i have addressed these issues with upper management. We are hoping you can come back on a future stay and let make sure you are comfortable with your room . Hope to see you again Amy Patel General Manager More 

Chesapeake, Virginia
Top Contributor
246 reviews 246 reviews
17 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed November 18, 2014

We stay at HIE hotels frequently, as they offer a consistent level of value, comfort, and cleanliness. This hotel was the exception to that rule. Although the front desk staff was very friendly and helpful, and the lobby was kept quite well, that did not translate to our room. It was clearly in need of refreshing. The tub tiles were... More 

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

I am glad you enjoyed the stay we are working on the issues you have mentioned . We are hoping you will be back to stay with us soon Amy Patel General Manager More 

Twin Lake, Michigan
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2014

I travel almost weekly and stay three nights a week in hotels. I have stayed here numerous times and have been completely satisfied. Recently I realized I had two charges on my bill for two different hotels the same night. I realized I had made the reservation and forgot and didn't show. One call to management the they took the... More 

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

We are glad you enjoyed your stay and hope to see you on your next visit. Amy Patel General Manager More 

Williamsburg, Virginia
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed November 12, 2014

I had a very early morning flight, so I decided to stay at this hotel the night before. It's conveniently located near shopping, dining, and the airport. I could park my car at the hotel and take the shuttle over, so the price of the hotel was partially offset by a savings in parking fees at the airport. The hotel... More 

Was this review helpful? Yes
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

We are glad you enjoyed your stay and hope to see you on your next visit. Amy Patel General Manager More 

1 review
1 of 5 stars Reviewed October 26, 2014 via mobile

ME and my HUBBY where just staying here for a getaway. We booked it for two days, the first night was horrible tge the bed was so uncomfortable I felt the springs. THE next morning we switched to another room say same problem. Plus BED BUGS !!!!! Never Again... We got a Refund and just went back home. Smh... So... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Richmond Airport, responded to this review

Dear noneyun, Thank you for your for writing a review about your experience. I am sorry to hear about the issues you may have experienced during your stay. Please accept our sincere apologies for any inconvenience it may have caused you. I have sent you a private message in an effort to obtain more information about your experience. We hope... More 

Richmond, VA
Top Contributor
55 reviews 55 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 6, 2014

A group of girls and I stayed here the night before a friend's wedding and then got ready for the wedding here in one of the suites. The room isn't super nice, but the space was what we needed. The breakfast was good and the staff was nice. The lady at the Front Desk the night I was there seemed... More 

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

Emily C, I'm glad to hear that you were able to enjoy one of our spacious Executive Suites. I apologize any interruptions our housekeeping department might have caused, we will be looking into this matter. We hope that you had a wonderful time at the wedding, and we hope to see you again soon. Badal Patel General Manager More 

Miami
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 30, 2014

We have stayed at HI Expresses in many cities. We usually find them clean and comfortable. This was not the case. The bed was terrible. You could feel the springs. We ended up putting the mattress on the floor. I wish I had not moved it. Behind the bed frame, it was filthy and had obviously not been cleaned or... More 

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

MiamiNatasha, I would like to thank you for taking the time to write our hotel a guest review. I'm disturbed to hear you did not have a satisfactory stay during your time here in Richmond, VA. The above mentioned notes have been brought to the attention of our housekeeping staff as well as our management, and I assure you that... More 

Virginia
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 28, 2014

We stayed here the night before our flight from Richmond airport. Great staff, comfortable beds, no matter what rate you have, you can leave your vehicle in their parking lot while travelling. We were able to park under a light and felt very comfortable leaving it there. Shuttle was provided to airport and back. I would stay here again for... More 

Was this review helpful? Yes
BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

PeacefulSpirit4, Thank you for writing our hotel a guest review. I'm glad to hear that you were able to take advantage of our Airport Shuttle, and we look forward to seeing you again on your next trip. Badal Patel General Manager More 

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Additional Information about Holiday Inn Express Richmond Airport

Address: 491 International Centre Dr, Sandston, VA 23150 (Formerly Wingate Inn - Richmond - Airport)
Phone Number:
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Richmond Airport 3*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Richmond Airport Hotel Sandston
Holiday Inn Express Sandston
Sandston Holiday Inn
Holiday Inn Sandston

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