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Holiday Inn Express Richmond Airport

Certificate of Excellence
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491 International Centre Dr, Sandston, VA 23150 (Formerly Wingate Inn - Richmond - Airport)
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Holiday Inn Express Richmond Airport
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Holiday Inn Express Richmond Airport
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88 reviews from our community

Traveler rating
    24
    38
    15
    5
    6
See reviews for
25
18
2
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York, NY
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great room, easy check-in, checkout out. Very friendly staff. Extremely comfortable bed. breakfast was sub-par, but that can happen at HIE. A little difficult to locate in the dark, but overall a good place to stay

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for staying with us we are glad you enjoyed your stay with us and we hope to see you again More 

Melbourne, Australia
Top Contributor
125 reviews 125 reviews
68 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 5, 2015

I booked my stay of several nights on the IHG Website as a Platinum Member, via two bookings with colleagues. I was quite surprised that at Reception, their system had my membership number and no other details. I had to provide all my profile details to complete the booking which took about 6 to 8 minutes. This slso happened to... More 

Was this review helpful? Yes 1
BadalPTL, Front Office Manager at Holiday Inn Express Richmond Airport, responded to this review

I'm sorry for the stay and the inconvenience that it may have caused you. We are aware of the issues and they have been addressed. We hope to see you in the near future More 

Columbia, South Carolina
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 4, 2015

Pros: Friendly staff Recognized as platinum member Clean hotel and rooms Comfortable bed Cons Located next to Holiday Inn which makes location somewhat confusing Aircraft noise due to proximity of Richmond airport Breakfast area does not have enough seating Fridge in room very small. Could only hold three 20oz bottles Bathroom exhaust fan very noisy Water pressure is weak coming... More 

Was this review helpful? Yes 1
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

We are very sorry about your stay and we have looked into these issues Thank you for stying with us. More 

Chesterville, Ontario, Canada
Top Contributor
106 reviews 106 reviews
17 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 24, 2015

We stopped in one night on our drive through down to SC - excellent establishment. Very clean, very well soundproofed, excellent bargain with breakfast included. Location is great, 5 minutes off the ring road. Recommend if you are travelling through the area.

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

we are glad you enjoyed your stay with us and hope to see you again More 

Virginia Beach, Virginia, USA
Contributor
17 reviews 17 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 22, 2014

We were on our way to WDW and decided to take an overnight stay since flight was early and we didn't want to chance being late since we have 1,5hr drive to airport. It was extremely appealing to start WDW vacation with kids having fun in whirlpool bathtub, good rest and have my vehicle safely parked at hotel for a... More 

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

We are sorry to hear about all the issues you had . We have addressed them all with our staff . Look forward to seeing you soon. Amy Patel GM More 

Surprise, Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 20, 2014

The employees were great and friendly but the bed and pillows were not too comfortable.The microwave was not programed (light flashing). Came back one night and the room was not serviced. Called and was informed that I said I was fine and did not need service?? I left early in the morning and no one had come to the room... More 

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Dear guest we are sorry you had a bad experience with housekeeping i have addressed these issues with upper management. We are hoping you can come back on a future stay and let make sure you are comfortable with your room . Hope to see you again Amy Patel General Manager More 

Chesapeake, Virginia
Top Contributor
307 reviews 307 reviews
21 hotel reviews
154 helpful votes 154 helpful votes
3 of 5 stars Reviewed November 18, 2014

We stay at HIE hotels frequently, as they offer a consistent level of value, comfort, and cleanliness. This hotel was the exception to that rule. Although the front desk staff was very friendly and helpful, and the lobby was kept quite well, that did not translate to our room. It was clearly in need of refreshing. The tub tiles were... More 

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

I am glad you enjoyed the stay we are working on the issues you have mentioned . We are hoping you will be back to stay with us soon Amy Patel General Manager More 

Twin Lake, Michigan
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 15, 2014

I travel almost weekly and stay three nights a week in hotels. I have stayed here numerous times and have been completely satisfied. Recently I realized I had two charges on my bill for two different hotels the same night. I realized I had made the reservation and forgot and didn't show. One call to management the they took the... More 

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

We are glad you enjoyed your stay and hope to see you on your next visit. Amy Patel General Manager More 

Williamsburg, Virginia
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed November 12, 2014

I had a very early morning flight, so I decided to stay at this hotel the night before. It's conveniently located near shopping, dining, and the airport. I could park my car at the hotel and take the shuttle over, so the price of the hotel was partially offset by a savings in parking fees at the airport. The hotel... More 

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

We are glad you enjoyed your stay and hope to see you on your next visit. Amy Patel General Manager More 

1 review
1 of 5 stars Reviewed October 26, 2014

ME and my HUBBY where just staying here for a getaway. We booked it for two days, the first night was horrible tge the bed was so uncomfortable I felt the springs. THE next morning we switched to another room say same problem. Plus BED BUGS !!!!! Never Again... We got a Refund and just went back home. Smh... So... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Richmond Airport, responded to this review

Dear noneyun, Thank you for your for writing a review about your experience. I am sorry to hear about the issues you may have experienced during your stay. Please accept our sincere apologies for any inconvenience it may have caused you. I have sent you a private message in an effort to obtain more information about your experience. We hope... More 

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