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All 15 Sandston hotels

Holiday Inn Express Richmond Airport

3.0 of 5 Hotel   |   491 International Centre Dr, Sandston, VA 23150 (Formerly Wingate Inn - Richmond - Airport)
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Holiday Inn Express Richmond Airport
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Ranked #6 of 15 Hotels in Sandston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Emily C Richmond, VA
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78 reviews from our community

Traveler rating
    22
    36
    11
    4
    5
See reviews for
21
18
1
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond, VA
Top Contributor
53 reviews 53 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A group of girls and I stayed here the night before a friend's wedding and then got ready for the wedding here in one of the suites. The room isn't super nice, but the space was what we needed. The breakfast was good and the staff was nice. The lady at the Front Desk the night I was there seemed... More

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

Emily C, I'm glad to hear that you were able to enjoy one of our spacious Executive Suites. I apologize any interruptions our housekeeping department might have caused, we will be looking into this matter. We hope that you had a wonderful time at the wedding, and we hope to see you again soon. Badal Patel General Manager More

Miami
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We have stayed at HI Expresses in many cities. We usually find them clean and comfortable. This was not the case. The bed was terrible. You could feel the springs. We ended up putting the mattress on the floor. I wish I had not moved it. Behind the bed frame, it was filthy and had obviously not been cleaned or... More

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

MiamiNatasha, I would like to thank you for taking the time to write our hotel a guest review. I'm disturbed to hear you did not have a satisfactory stay during your time here in Richmond, VA. The above mentioned notes have been brought to the attention of our housekeeping staff as well as our management, and I assure you that... More

Virginia
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here the night before our flight from Richmond airport. Great staff, comfortable beds, no matter what rate you have, you can leave your vehicle in their parking lot while travelling. We were able to park under a light and felt very comfortable leaving it there. Shuttle was provided to airport and back. I would stay here again for... More

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

PeacefulSpirit4, Thank you for writing our hotel a guest review. I'm glad to hear that you were able to take advantage of our Airport Shuttle, and we look forward to seeing you again on your next trip. Badal Patel General Manager More

Colorado
Top Contributor
67 reviews 67 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here between flights. We got it late and had an early flight or we would have changed rooms or hotels. The room was way overpriced at nearly $200 because of an event.. The Good: The shuttle driver and front desk clerk.Location: close to the airport. The bad: Smelled gross. Cigarette smoke heavy in the halls and room. Toilet... More

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BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

CEThigpen80132, I would like to apologize for not being able to meet your expectations during your stay here at the Holiday Inn Express. We will continue to improve our service, and our hotel accommodations to be able to meet our guests needs. Management More

Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 8, 2014

I am usually a fan of Holiday Inn Express, and stay in their properties often. However the Holiday Inn Express Richmond Airport was awful. Specifically: halls and elevators very dirty, room smelled of mildew or mold. Bed and pillows were lumpy and too soft.The only good thing to say is that the employees were extremely nice and wanted to be... More

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

jlgs72, We are discouraged to hear this, and will work hard moving forward to improve our hotel property. Our main goal is to accommodate our guest with great service and brand standard rooms. I hope you give our hotel another chance. Badal Patel General Manager More

Orlando
Top Contributor
142 reviews 142 reviews
98 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed August 8, 2014 via mobile

The location is excellent for the airport. Not too much noise either. Rooms are clean and comfortable, but not fancy. Really has everything for a nice and quick airport centered night's rest. Not many food options nearby though. Breakfast is included and the standard HIE breakfast rolls are decadent! Staff was pleasant and efficient too.

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Floridagator, I'm happy to hear that you had a wonderful stay with us. We look forward to seeing you again soon on your next trip! Badal Patel General Manager More

Rochester, Minnesota
Top Contributor
62 reviews 62 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 1, 2014

This is a very good Holiday Inn Express. Very clean, good staff. We were given a suite and it was timely as we had family also staying and we were able to spend time together. We were part of a team attending a tournament in Richmond. The staff was very accommodating including making space for all to have ice cream... More

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

RonJmn, We appreciate your guest review. Our Executive Suites are perfect for larger groups, and we're glad you were able to enjoy it with your family. We're glad you had a great stay, and look forward to seeing you again soon Badal Patel General Manager More

MSP
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 16, 2014

After many hours of flight delays I arrived here at 1:30 am and was greeted by a cheerful lady at the front desk. Had my room ready to go and check in was a breeze. Room was nice and big and clean, quiet and comfortable. Breakfast was very good as well in the am. Hotel is very close to the... More

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BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

MSP-Mike, Thank you for choosing the Holiday Inn Express- Richmond Airport for your stay. We appreciate your loyalty to our brand, and we're happy to hear that you had such a great stay. We look forward to seeing you again soon on your next trip! Badal Patel General Manager More

Merritt Island, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 7, 2014

Stay'd here one night on June 27th. While generally the room was ok, it had definite room for improvement. The matresses seemed worn and there was a strong smell of cigarette smoke in the hall on the 4th floor. After using the elevator a couple of times, my wife was afraid to use it again as it made all kinds... More

Was this review helpful? Yes
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for taking the time to give our hotel some guest feedback. This information is vital to the improvement of our property and future stays for our guests. We will be addressing the issues mentioned above immediately and we hope to see you again soon on your next trip to Richmond, VA. Badal Patel General Manager More

Sandston, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 23, 2014

My partner and I just needed to get away for the night so we booked a double bed smoking suite. The room was huge..I mean huge! The bathroom was huge with a jacuzzi tub, double sink...there was plenty of space with two let out coaches, tables and chairs, microwave, sink, fridge, flat screen tv. It was all together a nice... More

Was this review helpful? Yes 1
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

We appreciate you taking the time to write our hotel a guest review. We're also glad you were able to fully enjoy one of our upgrades suites, we will look into the bed skirts mentioned above. Thanks again for your loyalty, and we look forward to seeing you again soon! Badal Patel General Manager More

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Additional Information about Holiday Inn Express Richmond Airport

Address: 491 International Centre Dr, Sandston, VA 23150 (Formerly Wingate Inn - Richmond - Airport)
Phone Number:
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Richmond Airport 3*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Richmond Airport Hotel Sandston
Holiday Inn Express Sandston
Sandston Holiday Inn
Holiday Inn Sandston

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