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All 14 Salem hotels

Holiday Inn Express Hotel & Suites Salem

2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153
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84%
Ranked #3 of 14 hotels in Salem
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 27, 2010
jltrent Huntsville, Alabama
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185 people have reviewed this hotel

Traveler rating
    108
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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There are newer reviews for Holiday Inn Express Hotel & Suites Salem
See the most recent reviews
Huntsville, Alabama
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 27, 2010

We stayed at this hotel on our way to Washington DC for only one night. We were able to use a coupon that we got in a hotel book at a rest area and saved a ton of money. The hotel was new in 2009 and it is still very clean. The staff were all so nice and the room... More

Was this review helpful? Yes 1
HotelManagement_CEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We appreciate you taking the time to review our hotel. We are pleased that you enjoyed our complimentary breakfast, we do offer this daily to all of our guests with a great variety of hot and cold items. We hope you enjoyed your visit to Washington DC. We have passed your comments regarding the service on to all of our... More

Jim Thorpe, Pennsylvania
1 review
5 of 5 stars Reviewed October 4, 2010

The hotel itself was very nice. The staff was very helpfull and went out of there way to be friendly and helpfull. I was very impressed with Kathy who was very very nice and helpfull.

Was this review helpful? Yes
HotelManagement_CEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We appreciate you taking the time to review our hotel; we worked very hard to ensure we are providing a safe, clean, and comfortable hotel. We have passed your comments regarding the service on to all of our staff as it is important for them to hear when they are doing a good job. Thank you again for your comments... More

Chesapeake, Virginia
1 review
1 of 5 stars Reviewed September 23, 2010

I have been staying in the area for many years to attend VA TeCH football games (GO HOKIES) and my friend actually booked us rooms at the HOliday Inn EXpress since it is a newer hotel. I personally will never stay here again, the girls at the front desk were the rudest attendants on all shifts that I have encountered... More

Was this review helpful? Yes
Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed September 10, 2010

I was impressed with this hotel. I loved the updates decor and style...very trendy and hip. The room was good quality for the area (ESPECIALLY compared to the La Quinta dump next door).... I wanted a hotel that was outside of town, so I could get to my business locations quickly and easily in the morning. This hotel was perfect... More

Was this review helpful? Yes
ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to review our hotel and we appreciate the comments regarding the location and the condition of the hotel. We built a hotel that was unique and provided an upscale feel at a mid-level hotel and we are grateful that guests, such as you, appreciate our look. Thank you for taking the time to review... More

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed September 2, 2010

We were promtely greeted upon arrival. During the evening hours Mr. Shannon Brown attended to our inquiries; very knowledgeable and professional gentleman. This ambassador of goodwill made the entire stay worthy of praise. Mr. Brown was courteous, polite, well spoken, friendly, and is a true American Patriot! From breakfast to cookies after dark - the staff and service were very... More

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Baton Rouge, Louisiana
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2010

We had a wonderful stay at the Holiday Inn Express in Salem. It was a very new hotel with great decor. The pool and hot tub were great. Breakfast was ok. The usual breakfast person didnt show up so no hot items were ready but other than that it was good. The room was very clean and they gave good... More

Was this review helpful? Yes
ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to write a review about your stay at our hotel. Our breakfast is one of the best in the area and we apologize for situation you encountered we have addressed the issues you raised regarding the lack of staffing and appreciate the comments. More

Rural Retreat,va
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2010

My family and I spent thte night at this holiday inn in July. I can't say enough good things about it. The front desk staff was wonderful. The rooms were very nice, spacious and clean. The continental breakfast was one of the best I have ever had. Everyone was friendly and helpful. The cleaning staff were all very friendly. On... More

Was this review helpful? Yes
ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We appereciate your feedback regarding your stay at our hotel. The location of our hotel is still convenient to several area restaurants, however, we are positive to hear that future restaurants will soon be under development in our area. We appreciate the feedback. More

Wirral
Contributor
20 reviews 20 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 1, 2010

This was the second stop on our Harley trip around the Blue Ridge Mountains. A good hotel, but located some way out of town. Complementary breakfast, which was good, but plastic cutlery and polystyrene plates. No bar or resturant. If you want dinner then the front office staff will call a taxi for you, but based on our experience it... More

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Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2010

We were incredibly pleased with this hotel. The staff was very friendly and went out of their way to make everyone feel comfortable. They helped us get a later check-out time with no charge or trouble. The hotel is brand new, so it feels spotless everywhere. Good, hot breakfast. Nice outdoor pool with hot tub. Comfortable beds.

Was this review helpful? Yes
ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

As a representative of this hotel I would like to personally thank you for taking the time to write a review about our hotel. We are glad our staff made you feel comfortable. We appreciate the comments. More

Grapevine, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2010

My family and I were passing though on our way to Williamsburg, VA. This was a GREAT hotel. We love this chain and stay in them often but have to say this was the nicest one yet! The front staff was so courteous and helpful, and helped us find a restaurant. The room was immaculate and quiet, as always. The... More

Was this review helpful? Yes
ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We are pleased that you had such a positive experience at our hotel and apprecaite the comments. Our staff is focused on customer service and to hear comments from our past guests is very rewarding and we appreciate you taking the time to write a review. More

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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
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Holiday Inn Express Hotel And Suites Salem

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Salem #3 Family Hotel in Salem
Hotel Class
Official Description (provided by the hotel)
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
Number of rooms
75

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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