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All 14 Salem hotels

Holiday Inn Express Hotel & Suites Salem

2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153
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Ranked #3 of 14 hotels in Salem
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed September 2, 2010
LDO6493 Chesapeake, Virginia
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161 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Salem
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Chesapeake, Virginia
1 review
5 of 5 stars Reviewed September 2, 2010

We were promtely greeted upon arrival. During the evening hours Mr. Shannon Brown attended to our inquiries; very knowledgeable and professional gentleman. This ambassador of goodwill made the entire stay worthy of praise. Mr. Brown was courteous, polite, well spoken, friendly, and is a true American Patriot! From breakfast to cookies after dark - the staff and service were very... More

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Baton Rouge, Louisiana
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2010

We had a wonderful stay at the Holiday Inn Express in Salem. It was a very new hotel with great decor. The pool and hot tub were great. Breakfast was ok. The usual breakfast person didnt show up so no hot items were ready but other than that it was good. The room was very clean and they gave good... More

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ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to write a review about your stay at our hotel. Our breakfast is one of the best in the area and we apologize for situation you encountered we have addressed the issues you raised regarding the lack of staffing and appreciate the comments. More

Rural Retreat,va
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2010

My family and I spent thte night at this holiday inn in July. I can't say enough good things about it. The front desk staff was wonderful. The rooms were very nice, spacious and clean. The continental breakfast was one of the best I have ever had. Everyone was friendly and helpful. The cleaning staff were all very friendly. On... More

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ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We appereciate your feedback regarding your stay at our hotel. The location of our hotel is still convenient to several area restaurants, however, we are positive to hear that future restaurants will soon be under development in our area. We appreciate the feedback. More

Wirral
Contributor
19 reviews 19 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 1, 2010

This was the second stop on our Harley trip around the Blue Ridge Mountains. A good hotel, but located some way out of town. Complementary breakfast, which was good, but plastic cutlery and polystyrene plates. No bar or resturant. If you want dinner then the front office staff will call a taxi for you, but based on our experience it... More

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Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2010

We were incredibly pleased with this hotel. The staff was very friendly and went out of their way to make everyone feel comfortable. They helped us get a later check-out time with no charge or trouble. The hotel is brand new, so it feels spotless everywhere. Good, hot breakfast. Nice outdoor pool with hot tub. Comfortable beds.

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ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

As a representative of this hotel I would like to personally thank you for taking the time to write a review about our hotel. We are glad our staff made you feel comfortable. We appreciate the comments. More

Grapevine, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2010

My family and I were passing though on our way to Williamsburg, VA. This was a GREAT hotel. We love this chain and stay in them often but have to say this was the nicest one yet! The front staff was so courteous and helpful, and helped us find a restaurant. The room was immaculate and quiet, as always. The... More

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ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We are pleased that you had such a positive experience at our hotel and apprecaite the comments. Our staff is focused on customer service and to hear comments from our past guests is very rewarding and we appreciate you taking the time to write a review. More

Bridgeawater, NJ
1 review
5 of 5 stars Reviewed July 23, 2010

A very nice hotel - new, clean, and friendly staff. But there is a HUGE POTHOLE on the right corner of the driveway as you turn into the driveway. I hit it, and after we got home found out that I bent the shock absorber/McPherson strut, a $500 repair. I don't blame the hotel for this (I shouldn't have taken... More

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ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for your review and we are glad the hotel portion of your stay was satisfactory. As with many cities the pothole problems have invaded Salem and despite our efforts to get the city to fill it they have yet to comply; sorry that there was damage with your vehicle. Thank you for your positive review. More

Palm Coast, Florida
Contributor
12 reviews 12 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2010

This hotel was definitely one of the best that I've ever stayed in. The rooms were very spacious, clean, and well decorated. Unfortunately we only stayed for one night, but this definitely would have been a great place to spend a few days in. The only issue with this hotel was lack of parking-there didn't seem to be enough spaces.... More

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ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thanks you very much for your kind words and review regarding a previous stay at our hotel. We value our past guests and enjoy sharing positive reviews with our staff. Thank you again for your comments. More

Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 12, 2010

Stayed here one night on our way to North Carolina. Check-in around midnight was easy and fast. Room was in perfect condition and beds were very comfortable. The location was convinient to I-81 and was a few minutes from a Starbucks. Breakfast was not that great, but it was the typical Holiday Inn Express Breakfast. Overall, this is another example... More

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ThehotelguyatCEG, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We appreciate your comments about your stay with us in 2010. You are correct in that the Holiday Inn Express Brand has been upgraded and we are glad you enjoyed your stay. I appreciate the comments regarding the breakfast and we are taking steps to continuously improve the overall quality/healthiness of our breakfast offerings. Thank you again for your comments. More

1 review
5 of 5 stars Reviewed June 19, 2010

My name is Tyler and I was just passing through to stay here last night (June 18, 2010), and this one experience was better than the ENTIRE WEEK I spent at an Extended Stay America outside New York. When I requested a comment card or some way to leave a review, she thought I was to leave a complaint! I... More

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Additional Information about Holiday Inn Express Hotel & Suites Salem

Also Known As:
Holiday Inn Express Hotel And Suites Salem
Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 hotels in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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