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Holiday Inn Express Hotel & Suites Salem

#5 of 14 Hotels in Salem
Certificate of Excellence
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991 Russell Drive, Salem, VA 24153
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Holiday Inn Express Hotel & Suites Salem
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240 Reviews from our TripAdvisor Community

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Traveler rating
    131
    68
    24
    10
    7
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105
52
12
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Salem
See the most recent reviews
Wilmington, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2013

HIE has become our go-to for accommodations due to convenience of location, value for price & consistency of service. The HIE in Salem was no different - check-in was fast & accurate, the room was in perfect order, the bed & linens were satisfactory, the parking was plentiful (and free!), etc, etc. Our only complaint about this stay had nothing... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Eire_Dreamer, Thank you for telling us about your stay with us. We really appreciate all of your comments. We will share them with our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you stayed with us. We hope that you will stay with us again in... More 

phila
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 17, 2013

Staff was great, room clean and inviting. great breakfast.. we stopped on our way to tennesse we were greated with a friendly staff. we needed a place to eat the girl at desk gave a map to several restaurant.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Happyinphilly Thank you for telling us about your stay. We really appreciate your feedback. Thank you for staying with us. We hope you enjoyed your time in Salem. Thank you for time. We hope you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem More 

Louisville
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 6, 2013

I recently had a very good experience at an HIE in Marathon, Florida so thought I'd try this HIE in Salem for four nights in April of 2013. Unfortunately, the lighting in the room that I was given was totally inadequate. Only two (very dim) light fixtures in darkly painted room, and even dimmer side lamps on the mirror in... More 

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear dfullert, Thank you for telling us about your stay with us. We are very sorry that you felt that your room was not very lit. We are very sorry for this inconvenience. We will pass this feedback on to our staff. We use all guest feedback to make the necessary changes to the hotel to make it better for... More 

Mount Pleasant, South Carolina
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed April 13, 2013

We hesitate to give Holiday Inn Express any bad reviews - actually, we don't run across many of them that deserve one because we love HI Express and stay at one whenever we travel because they are top notch and rightly priced. Having said that, we have made this HI Express a half way stop for us back and forth... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear happyinmountpleasant, Thank you for being a Priority Club Rewards Member and for leaving us a feedback. I am deeply sorry for the issues you experienced with the staff's service and problems encountered upon check in. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim... More 

Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Everything was clean and fresh, breakfast was great, wifi was quick. Front desk 4/6 - 4/7 morning checkout, I forgot her name! Stephanie?? She was FANTASTIC! Made us feel welcome, was bright and smiling and engaging. Wish I ran into more like her while traveling! I am usually a Marriott girl, this hotel could change my mind. Thanks again!

Was this review helpful? Yes
Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed February 26, 2013

janice is very good at what she does .she makes you feel right at home.she has the staff at tiptop shape.we have stayed here before and she and her staff are GREAT!!! she also moved breakfast up 1 hour to work with our work start time .coffee and cookies when finish working it doesn't get much better than that when... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Drillers, Thank you for telling us about your stay with us. We appreciate all of your feedback regarding your stay. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your comments on to Janice. We value all of our staff members. Thank you so much for your time. We hope... More 

Virginia Beach, VA
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed at this hotel while taking may daughter to a function at Roanoke College - very close to campus. The greeting at the front desk was the extremely welcoming and efficient. The clerk gave us a welcome bag with bottled water and crackers - an unexpected and welcome gesture. The room was spotless and beds comfortable. The free breakfast was... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Celtic 4, Thank you for telling us about your recent trip. We are so glad that we could accommodate you and your daughter. We hope you enjoyed your time in Salem/Roanoke. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will stay with... More 

Bucks County, PA
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 16, 2013

Nice, clean hotel with very friendly front desk and cleaning staff. Convenient to I-81 - delicious hot and cold breakfast - high speed internet - fitness center and great cookies in the evening. Everything we expected and more.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear mygardenhome, Thank you for telling us about your stay with us. We will pass all of your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for staying with us. We hope you will stay with us again in the future. Sincerely, Holiday Inn Express Salem More 

Annville, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

Exceptional, eclectic decor, very inviting, quality staff were very accomodating, helpful, & polite. Room are again, great decor, spacious & very clean, pillow top mattress a little thin though. breakfast above average. All Holiday inns are not created equal!

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Plumzz2, Thank you for telling us about your stay. We appreciate all of your feedback. We hope you enjoyed your stay in Salem. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your feedback on to our staff. They always appreciate hearing when they are doing a good job. Thank... More 

Richmond, Virginia, United States
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 11, 2013

I spent one night at this Holiday Inn Express on a recent business trip. Convienently located just off exit 141 in Salem, Virginia, the hotel is a short drive to all of the Salem/Roanke area. The room was modern, clean and comfortable. The queen size bed was just about the right firmness that I need for a good nights sleep.... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Gregory C, Thank you for telling us about your stay with us. We are so glad that we could accommodate you during yoru business trip. Our business travelers are very important to us. We value your feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with... More 

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