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All 14 Salem hotels

Holiday Inn Express Hotel & Suites Salem

2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153
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83%
Ranked #3 of 14 hotels in Salem
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed October 13, 2011
cousinjack58 Topton, Pennsylvania
  • Reviews (177)
  • Photos (36)
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  • Room tips (41)
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177 people have reviewed this hotel

Traveler rating
    102
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80
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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There are newer reviews for Holiday Inn Express Hotel & Suites Salem
See the most recent reviews
Topton, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2011

This was not a bad hotel, but there were three issues that occurred that future guests should be aware of: 1. Although the hotel seemed clean, I learned before going to bed that my sink drain was stuck in the closed position. This made me think "How could this room have been properly cleaned and this issue not reported? Wouldn't... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to review our hotel. Your 3 concerns are currently being investigated by our managemnet. Thanks for bringing these issues to our attention. We use your comments to better serve you and our future guests. Thanks again for your time. We hope that you will consider us again on future visits to the area. More

Ocala, Florida
Top Contributor
142 reviews 142 reviews
37 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed October 8, 2011

This may be the nicest hotel we have had during our month-long trip. The hotel has only been open for about a year andahalf, consequently, it even smells new. Unlike some of the other rooms we have had recently, this room was exceptionally clean and didn't reek of disinfectant or worse, dog or smoke. The king bed was very comfortable,... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We really appreciate you taking the time to review our hotel. Thank you for telling us about your breakfast. We are passing these comments on to our staff so we can make our breakfast better. Thank you for your comments about your room they are very much appreciated. Thanks again for your time. We hope that you will come see... More

Maggie Valley
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 8, 2011 via mobile

Great place to stay. Beautiful view of the mountains from second floor window, on the backside of hotel and the breakfast area. Good breakfast.. Cinnamon rolls wonderful as always. Would stay again if in area. Pick up one of state coupon books for room discount.

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thanks for taking the time to review our hotel. Your comments about our breakfast is very much appreciated. We will be passing these on to our staff. Thank you again for your comments. We hope you will stay with us again in the future. More

Northumberland
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 23, 2011

As a priority club member I have used many of the HI Ex chain hotels. The welcome by Glenn at reception was warm and friendly, yet professional. We were offered a remarkably good 'walk in' rate, and the rooms and entire hotel were clean and comfortable. Glenn was able to advise on places to eat in nearby Salem. We ate... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for your review of our hotel. We really are glad that you enjoyed the pancake maker!!!!!!!! Thank you for your great comments about your room and your view of the mountains. Your comments are being passed on to our staff. They always appreciate to hear they are doing a great job. Nestled in the Blue Ridge Mountains just... More

Budd Lake, New Jersey
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 22, 2011

This is a beautiful hotel built in 2009. The decor, not to mention the view of the mountains is absolutely beautiful. Great breakfast in the morning and last but not least, we loved the automatic pancake maker. Every hotel should have one. Easy access from highway. Thank you for a wonderful stay. Would definitely recommend this hotel.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you so very much for your comments about our hotel. We appreciate your comments about the great view from your room. Thank you as well for your comments about the pancake machine, we have been getting a lot of great comments about that. We strive as a hotel to give every guest in our hotel a great experience. After... More

Greensboro, North Carolina
2 reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 12, 2011

This hotel is close to Roanoke Va. but away from the noise and bustle. The beds are a dream and rooms are large. The decor is very attractive. I didn't have the opportunity to use the hot tub but they HAVE one. The breakfast area was larger than most and clean.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to review our hotel. We appreciate your time. Thanks for the great comments about your room. We are very happy you enjoyed your stay with us. Nestled in the Blue Ridge Mountains just outside of Roanoke, Virginia, the Holiday Inn Express® Hotel & Suites Salem is convenient to many surrounding businesses and attractions. Thanks... More

Senior Contributor
28 reviews 28 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 12, 2011

From the very start everything was great. The person at the front desk was happy to see us and provided us with great service, including making several recommendations for dinner and providing us with a map so we could find them. The room was clean, well-appointed and just what we have come to expect from Holiday Inn Express as well... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to review our hotel. Thanks for telling us about your stay with us. We appreciate your comments about your breakfast. We will pass your comments on to our staff about how the helped you. They always appreciate hearing great comments. After a long day of work or play, you can relax in our outdoor... More

Grove City, OH
Top Contributor
97 reviews 97 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 12, 2011

Very nice hotel-nice large breakfast area, but not as well stocked as some we have visited. Staff was very helpful and friendly. This was our first visit to the area--family member just moved to Salem. All in all, a nice hotel, wish it had an indoor pool. The decorating is not to my taste but the hotel was clean and... More

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New York City, New York
1 review
5 of 5 stars Reviewed September 11, 2011

I have staying this year about 6 times in the Holiday Inn Express Salem. It is over the top clean and great people...

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thanks for taking the time to review our hotel. We are very happy to hear that you are repeat visitors to our hotel. We appreciate your great comments about our hotel. We strive to make every guests stay the best!! We are happy that we accommodated you!! Thanks again for your time!!! We hope you come stay with us again!!! More

Cleveland Heights, Ohio
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 7, 2011

We stayed 4 days over Labor Day weekend. When we entered the room I was surprised to find there was no hotel information like we would normally find...such as location of business center, times the pool was open, etc. Later we discovered the first of many things wrong with the bathroom: #1 the toilet seat was broken but usable. The... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

First we would like to apologize about your recent stay in our hotel. We strive as a hotel to provide a safe, clean, and comfortable place to stay. Clearly we did not provide that for you. For that we apologize. We are currently working on the issues that you had with your room We are working on getting those issues... More

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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
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Holiday Inn Express Hotel And Suites Salem

36 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
Number of rooms
75

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