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All 14 Salem hotels

Holiday Inn Express Hotel & Suites Salem

2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153
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Ranked #3 of 14 Hotels in Salem
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Ray R Delaware, Ohio
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194 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Delaware, Ohio
Top Contributor
75 reviews 75 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here a couple of nights on a business trip. Exterior grounds: the grounds were clean and appealing. Not sure how long this location has been around, but it's definitely has a newer appearance. There was sufficient parking on the front, one side, and rear of the building. Common areas: The areas I visited included the main lobby and dining... More

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Hampton
Contributor
14 reviews 14 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel was very easy to get to, right off I 81. The reception/lobby area was very clean and desk clerk was efficient. Our room was as advertised "view of the mountains," and very, very clean. The beds were so comfortable with plenty of pillows. There were complimentary toiletries. The TV worked very well, as did the remote. After checking... More

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

I pulled in at 3 am already had a reservation. When I got to the front desk the concierge was awesome, the room was super clean. I will be staying here again. Also the view was nice, not a very big parking lot though. I also didn't get to try the breakfast.

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Charlottesville, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I were traveling to the area for a funeral and needed a place to stay near New Castle, Virginia. We are so pleased we chose Holiday Inn Express in Salem! The location is super convenient to the interstate. We were greeted warmly at the front desk and we were even allowed to check in a half hour... More

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Erving, Massachusetts
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2014

We stopped after a long drive and encountering no rooms available. This one was recommended by one of the full ones. Glad we stopped. Lori was extremely pleasant and helpful at check in. We had a very clean room with a wonderful view of the mountains. The beds were very comfortable, like sleeping on a cloud. Lori recommended a restaurant... More

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Baltimore, Maryland
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 1, 2014

We try to stay at Holiday Inn Hotels for their consistency and familiarity and we are IHG Rewards members. Staff is always friendly and one was no exception. We stopped outside Roanoke to break up a trip for a Family reunion.

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear premierlarry, Thank you for telling us about your stay with us. We are so glad that you and your family stayed with us. We will pass your comments on to our staff. Thank you so much for your time. We hope to see you again in the future. Sincerely, Holiday Inn Express Hotel and Suites Salem More

Durham, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 29, 2014 via mobile

My husband and I stayed here recently while visiting friends in Salem. We found the staff on arrival to be very friendly and helpful. The room was spacious and clean. We enjoyed our stay here, thanks guys

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Dee, Thank you for tell us about you and your husband's visit. We really value your feedback. We are glad you enjoyed your room. We will pass this great feedback on to our staff. Thank you so much for your time. We hope that you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites... More

Elizabeth City, North Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 15, 2014

Stayed here with family for a tech game and was pleasantly surprised. Beds were very comfortable and room was really clean. They could use some work on breakfast. Eggs were very fake tasting and were shaped in square cubes. Oj and apple juice were watered down to the point of being tasteless. The other area that could have made my... More

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Cscott, Thank you for telling us about your stay with us. We appreciate all of your comments and concerns about the hotel. Thank you for telling us your thoughts about the breakfast service, and also the bathroom amenities. We are very sorry if you were inconvenienced at all. We will gladly pass this feedback on to our staff. Thank... More

Potsdam, New York, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 2, 2014

I love staying at Holiday Inn Hotels and am an IHG Rewards member because we love them so much. This hotel was very nice and comfortable but when I checked in I was warned to only use the front entrance because the locks on the rear doors often stick. So we stayed away from them but when I took my... More

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Julie, Thank you for telling us about you, and your family's visit with us. We value all of your feedback. Thank you for telling us your concerns about the sticking doors in the pool area. Thank you for bringing that to our attention. We are very sorry if this inconvenienced you at all. We will pass this on to... More

Richmond, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 24, 2014

We spent one night here and were very pleased with our accommodations. This is a very clean and new hotel. The staff was very friendly and helpful. The bath towels were super soft and actually smaller freshly laundered! Breakfast was great with a large and nicely decorated dining area . We will return to this hotel!

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Searhorse, Thank you for your feedback regarding your stay with us. We are so glad you enjoyed the hotel accommodations. We are glad you enjoyed the breakfast service. Thank you so much for staying with us. We hope you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem More

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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
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Holiday Inn Express Hotel And Suites Salem

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