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Holiday Inn Express Hotel & Suites Salem

#5 of 14 Hotels in Salem
Certificate of Excellence
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991 Russell Drive, Salem, VA 24153
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Salem
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240 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • All months
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Mechanicsville, Maryland
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great Place! We will stop in again when passing by. We expect a good clean room with all Holiday Inn Express. That is what we received. The hotel is a little older but everything was great. breakfast was great & when traveling with 4 it saves us a lot of $$

Was this review helpful? Yes
Syracuse, New York
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

All areas were neat and clean. The pool was not heated but warm area helped pool water be warmish- kids had no problem swimming. The hot tub was great for adults. The night time pancakes were a great treat. Morning breakfast was more than adequate. The rooms were as expected- clean, neat and updated.

Was this review helpful? Yes
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for your nice comments about our facility. I'm glad you liked the pancakes at night. We have had great success with that. I'm pleased to hear your stay went great and that you found our facility clean, neat and updated. We hope to see you again very soon. Thank you More 

2 reviews
1 of 5 stars Reviewed 1 week ago

It was a disaster from the time we checked in. We were given the wrong room - and so was three other people that checked in at the same time. I was given some line some line that I made the reservation on a 3rd party web site and that is why my room was not available. I had to... More 

Was this review helpful? Yes
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

I would like to apologize for not having the room available on the floor you requested. I know your room type was slightly different then what you had booked in order to accommodate you and get you on the floor of your choice. I will assure you that I am looking into the issues you had in your room and... More 

Glenwood, Maryland
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nicely done by Holiday Inn Express! Facility is convenient, attractive, and well maintained. Our rooms were as advertised, staff was helpful, and the free breakfast was a bonus. As a Rt 81 traveler, I would highly recommend this location!

Was this review helpful? Yes
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for your nice comments about our facility. We are pleased to hear you enjoyed your stay with us and that our facility meets your needs. We hope to have you back at our facility very soon. Thank you More 

Chicago
Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Because Holiday Inn Express are always very consistent I did not expected anything extraordinary, As always it met my needs (although not too delicious but continental breakfast included) although not too fancy there was a pool, although not too luxurious rooms were clean and towels were provided, I was happy with this location.

Was this review helpful? Yes
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for the nice comments you made about our facility. Even though you did not expect anything extraordinary we were able to meet all your needs. I'm glad you were happy with this location. We hope to see you again on your next trip to the area. Thank you More 

New Milford, Connecticut
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a day of driving the bed in this place was a true oasis. The hotel was clean, the staff was lovely; it was just right for the price and purpose. My only disappointment was the dial-up-speed internet.

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Lisa, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. Kind Regards, Hotel Management More 

Kingston, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One thing about Holiday Inn Express is that you know what to expect each time you stay. Conveniently located off of I81 it is the perfect overnight place to stay on your journey. It is not close to attractions or downtown so I wouldn't recommend it for that type of stay. The rooms, breakfast, and grounds meet expectations and then... More 

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Cancun, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Kind Regards, Hotel Management More 

Grovetown, Georgia, United States
2 reviews
4 of 5 stars Reviewed July 20, 2015

We found this hotel to be a great value for the price. It was clean, comfortable, and spacious. The staff were attentive and friendly. Why not 5 stars? Breakfast was sufficient at best, and after a 1/2 hour in the pool our children had bloody toes. Front desk staff made note of our experience. For our needs, this was a... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Matt N, Thank you for taking the time to review your stay with us. We are glad you found the hotel to be clean and comfortable. Thank you for you feedback. We appreciate your business and hope you will stay with us again in the future. Sincerely, Hotel Management More 

Dover, Delaware
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 15, 2015

We stayed encounter to a family camping trip in the Smokies. The hotel staff was very helpful in giving directions to the fairgrounds for July 4th fireworks. The room was very clean and comfortable. The fitness room had a good selection of equipment. The only issue we had was with the breakfast. The hot items, eggs and bacon, we're not... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Sarge1996, We thank you for reviewing our hotel and we appreciate the feedback, We are glad you enjoyed your stay with us and we hope you stay with us again in the future. Sincerely, Hotel Management More 

Redwood City, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 10, 2015

We have been here during a family road trip and what stood out for us the most was how friendly the staff was. They went out of their way to make us feel comfortable. Breakfast was the usual Holiday Express Inn breakfast, but the staff was on their top to keep the place spotless.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Zwillingsmom622, Thank you for the wonderful review of our hotel. We are so pleased you found our staff to be so friendly and our hotel to be clean. We appreciate the feedback and your business. We hope you stay with us again in the future should your travels bring you back to the area. Sincerely, Hotel Management More 

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