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Holiday Inn Express Hotel & Suites Salem

#4 of 14 Hotels in Salem
Certificate of Excellence
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991 Russell Drive, Salem, VA 24153
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Holiday Inn Express Hotel & Suites Salem
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Holiday Inn Express Hotel & Suites Salem
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207 reviews from our community

Traveler rating
    116
    58
    18
    9
    6
See reviews for
91
44
10
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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    (207)
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    (40)
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Albany, New York
Top Contributor
103 reviews 103 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place for overnight stop on the road, right off of Interstate 81. Only negative comment is that southern Virginians are not good at snow plowing but what can you expect form people who rarely see snow. Free Breakfast was excellent, the Salsa for the eggs was a nice touch. The Staff was excellent both at check in and breakfast.... More 

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Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

Not only is this a great property but the staff are outstanding. LaMarra Thomas at the reception desk was a welcomed face after driving for many hours. She was exceptional in getting us checked in painlessly and meeting our needs. Stayed in a recently updated room that was wonderful.

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Carlisle, Pennsylvania
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a very nice stay here. Clean room, comfortable beds and the staff was very nice. Will stay here again. We had a mountain view room which had a wonderful view of the valley. Salem was a short drive away. Right of the Interstate, so its easy to find.

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NJ
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had an excellent experience at this hotel. The staff was very accommodating especially Monika. We had gone down to VA for a funeral and they were nice enough not to charge my uncle because he came in at 2:30am because of a snow storm. Anything we needed they helped us with and Monika even gave us her food when... More 

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear NJTravels, Thank you for telling us about your stay with us. We are so glad you chose our hotel for your hotel needs. Thank you for mentioning Monika. We will be sure to pass this wonderful feedback on to her. We are very sorry for the circumstances that brought you to the hotel. We are so glad we could... More 

Crown Point, Indiana
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 17, 2015

making a long trip and actually only slept for four hours before heading out again. It seemed older and they said they were updating nothing wrong. As mentioned, when traveling with the dog you look for places that don't charge for the pet. I would stay here again if traveling on I-81. The night clerk was very nice, even at... More 

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Cliff, Thank you for telling us about your stay with us. We are so glad you and your family stayed with us. We will pass this wonderful feedback on to our staff. We are so glad that you enjoyed the pet friendly option. Thank you for staying with us. We hope to see you again in the future. Sincerely,... More 

Melbourne, Australia
Top Contributor
117 reviews 117 reviews
66 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 31, 2015

Very good hotel, everything in good condition and clean. All the staff were very cheerful and friendly. Furniture at the reception area was different and trendy. Hotel was easy to find coming off the Interstate and very much a lone hotel. Breakfast was similar to those at my recent HEI stays, OK. Only issue that I had was with the... More 

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear HL, Thank you for telling us about your visit with us. We are so glad you enjoyed the hotel. Thank you for telling us your concerns about the hotel wifi. We are very sorry for any inconvenience that you were caused because of this. We will use your feedback to make the necessary changes to the hotel to make... More 

Crozet, Virginia, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed January 21, 2015

Very nice hotel but my only complaint is if you want to or have to work from your room you might as well go to bed! The wireless internet service is extremely slow and there isn't an option to connect directly via cable...

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Robbie, Thank you for telling us about your visit with us. We appreciate all of your comments and concerns about the hotel. Thank you for your concern about the hotel internet. We will pass this on to our tech team. We are very sorry for any inconvenience that you were caused. Thank you so much for your time. We... More 

Stow, MA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2015

My friend and I stopped here as a quick overnight stay on a road trip and I can not say enough good things! Both front desk agents we encountered were very friendly, our room was spotless, the room was large with high ceilings, the beds were comfortable, and the bathroom was spacious and also spotless. This really is a great... More 

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Megkreidyy, Thank you for telling us about your visit with us. We value all of your feedback. Thank you for all of of your great comments about the hotel. We will be sure to pass this feedback on to our staff. They always appreciate hearing about their service. Thank you so much for staying with us. We hope to... More 

Orlando, Florida
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 5, 2015

This place is awesome. My wife and I stayed here as we drove through the area. The Hotel itself was very well cared for, the staff were very friendly and helpful, the room was clean and beds comfortable. We had a room with 2 queens as there were no king rooms available (we did not have reservations, and arrived after... More 

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear MattwG, Thank you for telling us about your visit with us. We are so glad you and your wife chose us for your hotel needs. We are so glad you enjoyed the hotel. Thank you for telling us your concerns about the room. We will use this feedback to make the necessary changes to the hotel to make it... More 

Summerville
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 29, 2014

This hotel was clean and staff was nice but a couple things were aggravating. We have a large family and needed a room with a pullout couch. Upon arrival I asked if there was bedding for the pullout. The desk clerk was very courteous and gave me bedding in case there was none in the room. Upon arrival to the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Erik R, Thank you for taking the time to review our property. I appreciate your positive feedback about the cleanliness and nice staff at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry that you... More 

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