We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Salem

#3 of 14 Hotels in Salem
Certificate of Excellence
Hotel website
Hotel deals
991 Russell Drive, Salem, VA 24153
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Hotel & Suites Salem
Professional photos View all
Browse nearby
Holiday Inn Express Hotel & Suites Salem
Write a Review

212 reviews from our community

Traveler rating
    121
    58
    18
    9
    6
See reviews for
94
45
11
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Any
English first
  • All months
    (212)
  • Mar-May only
    (45)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (33)
All months
Smethport, Pennsylvania
Top Contributor
58 reviews 58 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at this hotel in the past; Clean, friendly, safe, and convenient as always. 1 Hour from the speedway plus great shopping and places to eat within a few miles. Also near other attractions and easy access to highways.

Was this review helpful? Yes
Downingtown
Contributor
18 reviews 18 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This relatively new HIE is located just off I-81 and is by far the best of the bunch at exit 141. The room is very large for an HIE and very well maintained, clean and comfortable is all respects. While the PC in the business center was extraordinarily slow when I tried it, most people use WiFi so this shouldn't... More 

Was this review helpful? Yes
Pulaski, NY
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We reserved this hotel on our way home from vacation. When I called the receptionist quoted us a price and then said she would give me a discount. Which never happens. Upon checking in to the hotel you could see that it was well maintained. The rooms were very roomy and very clean. We were lacking bedding for the pull... More 

Was this review helpful? Yes
Stuarts Draft, Virginia
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When we travel to Salem and/or Roanoke we always choose to stay here (when they aren't totally booked). This hotel always has top notch staff, quick and friendly service and always knowledgeable and super helpful. The rooms are always very nice, the air or heat is always on when you first enter and they are ALWAYS very clean and pleasant... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Faithbeyond, Thank you for telling us about your visit with us. We are so glad you enjoyed the breakfast service. We are glad you enjoyed the hotel. We are glad you enjoyed the staff. We will pass all of this wonderful feedback on to our hotel staff. Thank you so much for staying with us. We hope to see... More 

NJ
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We couldn't ask for a more welcoming hotel. Although this trip was for a sad occasion, the staff made a difficult time more bearable. We stayed at the hotel during a snow storm and Monika helped us with food recommendations and directions. We were concerned that my brother would be unable to make it to the hotel that evening. Monika... More 

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear mlisciandrello, Thank you for telling us about your visit with us. We are so glad you that you and your brother stayed with us during the snow storm. We value all guest feedback. Thank you for mentioning Monika. We will be sure to pass this feedback on to her. Thank you for staying with us. We hope to see... More 

Albany, New York
Top Contributor
103 reviews 103 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great place for overnight stop on the road, right off of Interstate 81. Only negative comment is that southern Virginians are not good at snow plowing but what can you expect form people who rarely see snow. Free Breakfast was excellent, the Salsa for the eggs was a nice touch. The Staff was excellent both at check in and breakfast.... More 

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Jack, Thank you for telling us about your stay with us. We are so glad that we could accommodate you during the snow storm. We value all guest feedback. We are so glad you enjoyed the breakfast service. Thank you for staying with us. We hope to see you again in the future. Sincerely, Holiday Inn Express & Suites... More 

Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2015

Not only is this a great property but the staff are outstanding. LaMarra Thomas at the reception desk was a welcomed face after driving for many hours. She was exceptional in getting us checked in painlessly and meeting our needs. Stayed in a recently updated room that was wonderful.

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear IngaMH, Thank you for telling us about your stay. We are glad you enjoyed the property. Thank you for mentioning LaMarra. We will be sure to pass this feedback on to LaMarra. Our staff enjoy hearing good things about their service. Thank you for your time. We hope to see you again in the future. Sincerely, Holiday Inn Express... More 

Carlisle, Pennsylvania
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 9, 2015

Had a very nice stay here. Clean room, comfortable beds and the staff was very nice. Will stay here again. We had a mountain view room which had a wonderful view of the valley. Salem was a short drive away. Right of the Interstate, so its easy to find.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Chris, Thank you for telling us about your stay with us. We are so glad you enjoyed the hotel's location as well as your room. We are so glad you chose us for your hotel needs. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and... More 

NJ
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2015

We had an excellent experience at this hotel. The staff was very accommodating especially Monika. We had gone down to VA for a funeral and they were nice enough not to charge my uncle because he came in at 2:30am because of a snow storm. Anything we needed they helped us with and Monika even gave us her food when... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear NJTravels, Thank you for telling us about your stay with us. We are so glad you chose our hotel for your hotel needs. Thank you for mentioning Monika. We will be sure to pass this wonderful feedback on to her. We are very sorry for the circumstances that brought you to the hotel. We are so glad we could... More 

Crown Point, Indiana
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 17, 2015

making a long trip and actually only slept for four hours before heading out again. It seemed older and they said they were updating nothing wrong. As mentioned, when traveling with the dog you look for places that don't charge for the pet. I would stay here again if traveling on I-81. The night clerk was very nice, even at... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Cliff, Thank you for telling us about your stay with us. We are so glad you and your family stayed with us. We will pass this wonderful feedback on to our staff. We are so glad that you enjoyed the pet friendly option. Thank you for staying with us. We hope to see you again in the future. Sincerely,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

37 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (5)
Viewed
View from room (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (7)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question