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Holiday Inn Express Hotel & Suites Salem

#4 of 14 Hotels in Salem
Certificate of Excellence
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991 Russell Drive, Salem, VA 24153
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Holiday Inn Express Hotel & Suites Salem
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226 Reviews from our TripAdvisor Community

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Traveler rating
    128
    60
    22
    10
    6
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97
50
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38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
  • All months
    (226)
  • Mar-May only
    (50)
  • Jun-Aug only
    (73)
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    (70)
  • Dec-Feb only
    (33)
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3 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is excellent in every area but one: Internet access. The rooms are very clean, the staff are friendly, it's well situated near I-81, breakfast has plenty of selections. However, others have noted how horrible the internet speeds are and it is really frustrating for anyone on a business trip. It's further frustrating to search this hotel with keywords... More 

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Bradenton, Florida
Level Contributor
65 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were traveling north and I go sleepy driving so we found this hotel and checked in using our points and was greeted fast service had a good nights rest in a very clean and great condition room with breakfast in the morning. We will stop in again when we come thru that neck of the woods.

Was this review helpful? Yes
Atlanta, Georgia
Level Contributor
195 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We picked up a free hotel guide that listed dozens of hotels where we were traveling. We normally stay at a Marriott, but were interested in seeing what "the competition" was like. We got a discount that was better than AARP, which is 10 percent. We got twenty dollars off the room rate. The room was large and clean, and... More 

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Rutherfordton, North Carolina
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Sorry to have to give a low rating but the decor is not great and, as the other review stated, the lighting in the room is very poor, and could really use a brighter light over the luggage bench. However the beds and bathroom were clean. The place appears to be refurbished as the furniture is new and not worn... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Guest, Thank you for telling us about your visit with us. We are so glad you chose our hotel for your hotel needs. Thank you for telling us your concerns about the decor of the hotel. We apologize for any inconvenience that you were caused. We will use this feedback to make the necessary changes to the hotel to... More 

Jacksonville, Florida
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

The Holiday Inn Express is a good hotel in every respect except decor. The designer must have been working for the competition because he/she really did a disservice in this case. The Lobby was dark. The rooms were dark. Even the light bulbs were dim. I was forced to use a flashlight just to find things in my luggage. I... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Guest, Thank you for telling us about your visit. We are glad you chose the hotel for your hotel needs. Thank you for telling us your concerns about the hotel lighting. We are very sorry you were not satisfied with this.. We will pass this feedback on to our hotel staff. We use guest feedback to make changes to... More 

Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just happened to pick this one off the interstate outside Roanoke, VA, and was not disappointed. Appeared to be brand new. Our room had a beautiful view of the mountains. Very trendy décor, super clean, very quiet, and (my favorite) had a quiet HVAC - thermostat on wall so you didn't have to guess the temperature setting. Breakfast area was... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Raker, Thank you for telling us about your visit with us. We are so glad you chose our hotel for your hotel needs. We are glad you enjoyed the hotel. We are glad you enjoyed the breakfast service. We will pass this wonderful feedback on to our hotel staff. We hope that you will choose us again in the... More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on our trip through the state. The cost was reasonable, included breakfast, less than 1 mile from 81 and had a decent fitness center. The room was fairly large and clean. I have no complaints.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Duane, Thank you for telling us about your visit with us. We are so glad you chose our hotel for your hotel needs. We glad you and your family stayed with us. Thank you for all of your comments. We will be sure to pass them on to our hotel staff. Thank you for your time. We hope to... More 

Atlanta, Georgia
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay at IHG hotels they are my fav. This is a great hotel big breakfast bar. Coffee, tea and chocolate chip cookies during the day. Beautiful entry area. Beautiful rooms with comfortable beds and pillows. Micro and frige. It's very quiet. The staff are so friendly and welcoming. I will stay here again. I love it's right off 81.... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Colswife, Thank you for telling us about your visit with us. We are so glad you chose our hotel for your hotel needs. We are happy you enjoyed the room, and breakfast bar. We will be sure to pass this wonderful feedback on to our hotel staff. They always enjoy hearing good things about their service. We hope to... More 

Olyphant
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arrived around 7:30 at nite and was welcomed by a very pleasant girl at check in. She was very efficient and we were in our room very quickly. Room was clean and very quiet location, stocked well with towels. Bed was very comfortable, and our request for top floor away from elevator was met. We did not have breakfast because... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Newdis, Thank you for telling us about your visit with us. We are happy you enjoyed your stay with us. We appreciate all guest feedback. It allows us to make the needed changes to the hotel. We strive to provide a great hotel for everyone to stay in. We are glad you enjoyed the breakfast service. Thank you for... More 

Arlington, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 24, 2015

Great experience - parking was easy, room was like brand-new and super-clean. Pool was closed due to maintenance but looked nice. Breakfast was great - lots of options that were hot or cold. Will definitely stay again.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Fastlano, Thank you for telling us about your visit with us. Thank you for all of your comments and concerns about the hotel. We are so sorry that we did not meet your expectations. We will use this feedback to make changes to the hotel to make it better. Thank you for your time. We hope that you will... More 

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