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Holiday Inn Express Hotel & Suites Salem

#3 of 14 Hotels in Salem
Certificate of Excellence
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991 Russell Drive, Salem, VA 24153
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Holiday Inn Express Hotel & Suites Salem
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Holiday Inn Express Hotel & Suites Salem
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217 reviews from our community

Traveler rating
    122
    60
    20
    9
    6
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96
45
12
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • All months
    (217)
  • Mar-May only
    (50)
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Arlington, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great experience - parking was easy, room was like brand-new and super-clean. Pool was closed due to maintenance but looked nice. Breakfast was great - lots of options that were hot or cold. Will definitely stay again.

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Greenville, South Carolina
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 days ago NEW

I've stayed here many times, but I must say after all the years staying here, this hotel has an employee turnover rate that's very high. Makes a traveler wonder what's up with this hotel?? The weather was warm, upper 80's, no sign of pool being opened. Some electrical outlets do not work making it somewhat inconvenient to charge personal electronic... More 

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williamsburg, va
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I only gave 3 Stars because of the attitude of one of the front desk staff. We arrived at 2pm (on a Wednesday). The check-in person (a young girl) immediately asked if we had requested an early check-in. When we said no, she told us "Check-in is at 3" and that we would be lucky if our room was available... More 

Was this review helpful? Yes 1
Lakeland, Florida
Top Contributor
80 reviews 80 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed here quite a few times. Front desk staff very friendly and efficient. We had a "pseudo suite" this time: small vertical divider between bed and a sofa, end table, and coffee table. Room was comfortable with good HVAC and bedding. Good lighting in the bathroom, always appreciated. Breakfast is standard HIE. A very nice motel.

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear James, Thank you for telling us about your stay with us. We are so glad you enjoyed the front desk staff. We are glad you enjoyed your suite. Thank you for staying with us. We hope that you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a good hotel to stay at. I was given a room on the first floor, which was convenient for getting in and out. The bed was comfortable and the pillows just right - I needed only one. The food at the continental breakfast was good. There were a few problems. The biggest ones were electronic. Two days before... More 

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Jim, Thank you for telling us about your visit with us. We are glad you enjoyed the hotel convenience. Thank you for telling us your concerns about the hotel electronics. We are very sorry if you were inconvenienced. We will pass this feedback on to our tech staff. We use guest feedback to make the necessary changes to the... More 

Smethport, Pennsylvania
Top Contributor
58 reviews 58 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2015

We have stayed at this hotel in the past; Clean, friendly, safe, and convenient as always. 1 Hour from the speedway plus great shopping and places to eat within a few miles. Also near other attractions and easy access to highways.

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Wayne, We are so glad you reviewed our hotel. We are glad you returned to the hotel again. Thank you for sharing your comments. We value all guest feedback. Thank you for your time. We hope you will choose our hotel again in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem More 

Downingtown
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 10, 2015

This relatively new HIE is located just off I-81 and is by far the best of the bunch at exit 141. The room is very large for an HIE and very well maintained, clean and comfortable is all respects. While the PC in the business center was extraordinarily slow when I tried it, most people use WiFi so this shouldn't... More 

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Thomas, Thank you for telling us about your visit with us. We are glad you stayed with us at the hotel. We value all of your feedback. Thank you for telling us your thoughts about the business center. We are very sorry for any inconvenience that you were caused. We use guest feedback to make the necessary changes to... More 

Pulaski, NY
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 9, 2015

We reserved this hotel on our way home from vacation. When I called the receptionist quoted us a price and then said she would give me a discount. Which never happens. Upon checking in to the hotel you could see that it was well maintained. The rooms were very roomy and very clean. We were lacking bedding for the pull... More 

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Spoonrice, Thank you for telling us about your stay with us. We are so glad you chose our hotel for your hotel needs. Thank you for telling us your comments, and concerns. We will be sure to pass this feedback on to our hotel staff. We use guest feedback to make the necessary changes to the hotel to make... More 

Stuarts Draft, Virginia
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 5, 2015

When we travel to Salem and/or Roanoke we always choose to stay here (when they aren't totally booked). This hotel always has top notch staff, quick and friendly service and always knowledgeable and super helpful. The rooms are always very nice, the air or heat is always on when you first enter and they are ALWAYS very clean and pleasant... More 

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Faithbeyond, Thank you for telling us about your visit with us. We are so glad you enjoyed the breakfast service. We are glad you enjoyed the hotel. We are glad you enjoyed the staff. We will pass all of this wonderful feedback on to our hotel staff. Thank you so much for staying with us. We hope to see... More 

NJ
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 28, 2015

We couldn't ask for a more welcoming hotel. Although this trip was for a sad occasion, the staff made a difficult time more bearable. We stayed at the hotel during a snow storm and Monika helped us with food recommendations and directions. We were concerned that my brother would be unable to make it to the hotel that evening. Monika... More 

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear mlisciandrello, Thank you for telling us about your visit with us. We are so glad you that you and your brother stayed with us during the snow storm. We value all guest feedback. Thank you for mentioning Monika. We will be sure to pass this feedback on to her. Thank you for staying with us. We hope to see... More 

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