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Holiday Inn Express Hotel & Suites Salem

#5 of 14 Hotels in Salem
Certificate of Excellence
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991 Russell Drive, Salem, VA 24153
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Salem
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255 Reviews from our TripAdvisor Community

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Pawcatuck, Connecticut
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family of 5 stayed there for 2 nights while visiting Roanoke College. Gina at the front desk was fabulous at check-in! Very quick and when she noticed that our 2 rooms were not near each other, she offered to move our rooms and we got 2 adjoining rooms which worked great for us! The rooms were big and clean... More 

Helpful?
Thank JRob860
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear JRob860 I am very sorry to hear about the issues you experienced while staying with us. Our breakfast should be well stocked at all times. I am truly sorry you had to ask for additional items. And I am sure the housekeeping cart being parked in front of your door was not what you had expected when you entered... More 

Level Contributor
9 reviews
5 of 5 stars Reviewed December 30, 2015 via mobile

Convenient right off I81. Super nice employees. Super clean. Zero complaints from us. The free breakfast was an unexpected surprise. We expected a bagel and coffee breakfast but were welcomed by a pretty much a buffet style breakfast. Don't believe the naysayers. Town of Salem is close by and it looks to be a pretty nice town to visit. For... More 

Helpful?
Thank Frank M
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us. Thank you for all the nice comments you made about our facility and staff. I am delighted to hear how much you enjoyed the breakfast. We appreciate your business and hope to have you back on your next trip to the area. Thank you,... More 

florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 20, 2015 via mobile

This is a convenient and nice hotel. Clean and fairly spacious rooms but paper thin walls. If you're a light sleeper, make sure to bring ear plugs. You can hear everything in nearby rooms. Friendly staff with warm cookies out at evening that are delicious.

Helpful?
Thank 4manns
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for sharing your experience about your recent stay with us. We are delighted that you found our facility clean and rooms spacious. I am truly sorry for the noise level that you were able to hear from with in your room. This is something I will look into and will certainly do my best to resolve. Thank you... More 

rochester, ny
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 8, 2015

My husband and I were attempting to drive further north on our return trip to NY from SC after Thanksgiving, however the traffic was at a standstill... We will know better next trip!! .We found this hotel in our AAA Guide and decided to call it a day....Wonderful stay! Front Desk Clerk was very professional, very helpful and a delight... More 

Helpful?
Thank 98Juliet
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience about your recent stay with us. We are delighted to hear that your stay with us was wonderful. We are pleased that you found our facility to be clean, the staff professional, and convenient for your travel needs. We appreciate your business and hope to see you again soon. Thank... More 

raleigh nc
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 11, 2015

Hotel lobby/breakfast area was very nice. The lobby had huge glass windows to overlook the mountains. I traveled right when the leaves were changing colors and it was beautiful. The room I stayed in was clean, but the beds were hard and I had a difficult time with the A/C- Heating unit. I could not get the room to be... More 

Helpful?
Thank maggamuffins
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for sharing your experience about your recent stay with us. I'm pleased the location and fast check in is great for you. The mountain views are a added feature this time of year. I do apologize the beds are a little firmer then what you would like. We appreciate your business and hope to have you stay with... More 

Providence Forge, Virginia
Level Contributor
194 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 8, 2015

We have stayed here a number of times and the hotel has maintained its fine reputation. The staff is friendly and helpful, the rooms are clean and comfy and the location is ideal. Their free breakfast is excellent we will be back on future visits to Salem

Helpful?
Thank richiepug
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience about your stay with us. Thank you for the nice comments. Its always nice to hear from a returning guest that has stayed with us several times. We appreciate your business and hope to see you again very soon. Thank you, Sherry More 

Virginia Beach, Virginia
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 31, 2015

My husband and I stayed here twice in October 2015. Both times the front desk assistant was helpful and kind, the room was clean and comfortable, and the food was good. We will stay here again if we find ourselves traveling down I-81.

Helpful?
Thank VABemmy
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your comments about your stay with us. Its great to hear from a returning guest. We are pleased you enjoyed your stay and hope to see you again soon. Thank you, More 

PA
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 22, 2015

Very nice hotel, would definitely stay here again. The view of the mountains was spectacular. The bed and pillows were so comfortable and the room was perfectly clean. They had the fluffiest, softest towels. The only negatives were there was no ventilating fan in the guest bathroom which made it very hot and humid after we showered in the bathroom... More 

Helpful?
Thank Kialono84
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for sharing your experience about your stay with us. I'm delighted to hear how well you liked the pillows and beds as well as breakfast. I do apologize about the TV. I will assure you that the issue has been corrected. We appreciate your business and hope to have you back again soon. Thank you, Sherry More 

Appomattox, VA
Level Contributor
117 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed October 13, 2015

It was a game weekend at Virginia Tech when we had to go to Blacksburg for a family emergency. No rooms available in Blacksburg or Christiansburg. Booking at the last minute Holiday Inn found this last room about 30 minutes away. The room was clean and the staff helpful and friendly. They recommended a local place for a late night... More 

Helpful?
Thank WhereBenhasbeen
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience about your stay with us. Thank you for all the nice comments you made about our facility. I am glad you were able to find a room on short notice during the event weekends with Tech games. We appreciate your business and hope you choose us for your next lodging... More 

Southend-on-Sea, United Kingdom
Level Contributor
221 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed October 9, 2015 via mobile

Stopped here for one night as part of road trip back to DC. Easy to find; just off Interstate. The hotel is clean and tidy; super friendly welcome at reception. Had clean room on 2nd floor with view over mountains. Shower pressure was great. Nice hot breakfast; including cheese omelette. Great view over mountains from breakfast room. Really impressed, would... More 

Helpful?
Thank nickss1
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for sharing your experience about your stay with us. Thank you for the nice comments you made. It nice to hear how well your stay was. The mountain views are beautiful this time of year. I glad you enjoyed them. We appreciate your business and hope to have you back soon. Thank you More 

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