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Holiday Inn Express Hotel & Suites Salem

2.5 of 5 991 Russell Drive, Salem, VA 24153
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Salem
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Holiday Inn Express Hotel & Suites Salem
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204 reviews from our community

Traveler rating
    115
    56
    18
    9
    6
See reviews for
90
43
10
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
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  • All months
    (204)
  • Mar-May only
    (37)
  • Jun-Aug only
    (64)
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    (70)
  • Dec-Feb only
    (33)
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NJ
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had an excellent experience at this hotel. The staff was very accommodating especially Monika. We had gone down to VA for a funeral and they were nice enough not to charge my uncle because he came in at 2:30am because of a snow storm. Anything we needed they helped us with and Monika even gave us her food when... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear NJTravels, Thank you for telling us about your stay with us. We are so glad you chose our hotel for your hotel needs. Thank you for mentioning Monika. We will be sure to pass this wonderful feedback on to her. We are very sorry for the circumstances that brought you to the hotel. We are so glad we could... More 

Crown Point, Indiana
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

making a long trip and actually only slept for four hours before heading out again. It seemed older and they said they were updating nothing wrong. As mentioned, when traveling with the dog you look for places that don't charge for the pet. I would stay here again if traveling on I-81. The night clerk was very nice, even at... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Cliff, Thank you for telling us about your stay with us. We are so glad you and your family stayed with us. We will pass this wonderful feedback on to our staff. We are so glad that you enjoyed the pet friendly option. Thank you for staying with us. We hope to see you again in the future. Sincerely,... More 

Melbourne, Australia
Top Contributor
105 reviews 105 reviews
55 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good hotel, everything in good condition and clean. All the staff were very cheerful and friendly. Furniture at the reception area was different and trendy. Hotel was easy to find coming off the Interstate and very much a lone hotel. Breakfast was similar to those at my recent HEI stays, OK. Only issue that I had was with the... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear HL, Thank you for telling us about your visit with us. We are so glad you enjoyed the hotel. Thank you for telling us your concerns about the hotel wifi. We are very sorry for any inconvenience that you were caused because of this. We will use your feedback to make the necessary changes to the hotel to make... More 

Crozet, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed January 21, 2015

Very nice hotel but my only complaint is if you want to or have to work from your room you might as well go to bed! The wireless internet service is extremely slow and there isn't an option to connect directly via cable...

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Robbie, Thank you for telling us about your visit with us. We appreciate all of your comments and concerns about the hotel. Thank you for your concern about the hotel internet. We will pass this on to our tech team. We are very sorry for any inconvenience that you were caused. Thank you so much for your time. We... More 

Stow, MA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2015

My friend and I stopped here as a quick overnight stay on a road trip and I can not say enough good things! Both front desk agents we encountered were very friendly, our room was spotless, the room was large with high ceilings, the beds were comfortable, and the bathroom was spacious and also spotless. This really is a great... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Megkreidyy, Thank you for telling us about your visit with us. We value all of your feedback. Thank you for all of of your great comments about the hotel. We will be sure to pass this feedback on to our staff. They always appreciate hearing about their service. Thank you so much for staying with us. We hope to... More 

Orlando, Florida
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 5, 2015

This place is awesome. My wife and I stayed here as we drove through the area. The Hotel itself was very well cared for, the staff were very friendly and helpful, the room was clean and beds comfortable. We had a room with 2 queens as there were no king rooms available (we did not have reservations, and arrived after... More 

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear MattwG, Thank you for telling us about your visit with us. We are so glad you and your wife chose us for your hotel needs. We are so glad you enjoyed the hotel. Thank you for telling us your concerns about the room. We will use this feedback to make the necessary changes to the hotel to make it... More 

Summerville
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 29, 2014

This hotel was clean and staff was nice but a couple things were aggravating. We have a large family and needed a room with a pullout couch. Upon arrival I asked if there was bedding for the pullout. The desk clerk was very courteous and gave me bedding in case there was none in the room. Upon arrival to the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Erik R, Thank you for taking the time to review our property. I appreciate your positive feedback about the cleanliness and nice staff at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry that you... More 

Linden,Pennsylvania
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 29, 2014

We stayed here on our way to Tn/Nc area and it was a very nice hotel and very clean. It had a great breakfast buffet as well and the beds were very comfy with so many pillows to choose from.It was average priced and overall we enjoyed our stay.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Barb, Thank you for telling us about your stay with us. We are glad you and your family stayed with us. Thank you so much for your time. We are glad you enjoyed the breakfast buffet. We will be sure to pass this wonderful feedback on to our hotel. Thank you for your time. We hope to see you... More 

Albany, New York
1 review
5 of 5 stars Reviewed December 7, 2014

I was in Salem VA on business meeting. I was so pleased I chose Holiday Inn Express in Salem! The location is super convenient to the interstate. I was were warmly greeted at the front desk by Monica. She was very pleasant and helpful. The staff went out of their way to make us feel welcome. From the front desk... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear garcha2014, Thank you for telling us about your stay. We are so glad you enjoyed your stay. Thank you for mentioning Monika. We will be sure to pass this feedback on to her. We are glad you enjoyed what the hotel has to offer. Thank you for staying with us. We hope that you will stay with us again... More 

Top Contributor
122 reviews 122 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 6, 2014

This was a very nice hotel for our overnight stay. The king suite room was very clean and quiet. Large TV and plenty of room. The bed was very comfortable, big fluffy pillows, and a great shower. I would certainly recommend this hotel for anyone in the area.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Jmesis, Thank you for telling us about your stay. We are so glad you chose our hotel. We are glad that you enjoyed your kind suite. We are happy that you would recommend our hotel. Thank you for your time. We hope that you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem More 

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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
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Also Known As:
Holiday Inn Express Hotel And Suites Salem
Hotel Style:
#2 Romantic Hotel in Salem
#3 Family Hotel in Salem

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