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All 14 Salem hotels

Holiday Inn Express Hotel & Suites Salem

2.5 of 5 Hotel   |   991 Russell Drive, Salem, VA 24153
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84%
Ranked #3 of 14 hotels in Salem
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
seahorse192 Richmond, Virginia
  • Overview
  • Reviews (185)
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185 people have reviewed this hotel

Traveler rating
    108
    47
    15
    9
    6
See reviews for
84
39
10
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Richmond, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent one night here and were very pleased with our accommodations. This is a very clean and new hotel. The staff was very friendly and helpful. The bath towels were super soft and actually smaller freshly laundered! Breakfast was great with a large and nicely decorated dining area . We will return to this hotel!

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Augusta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As we traveled towards our trip to Bar Harbor, Maine we decided to take the scenic route. We stopped at this beautiful town with mountains overlooking the town. We stopped at the Holiday Inn Express. I would consider this one of the best of the best. Wonderful, spotless room. Reasonably priced and what a great nights sleep. We ask the... More

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Ottawa, Canada
Top Contributor
59 reviews 59 reviews
47 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here on a drive-by stop that what exactly mid-way to our final destination. Anyhow, I do like HI Express hotels, for they give great Military Rates (frankly, they're always the same as their best rate). Anyhow, the hotel staff were great, friendly and helpful. The hotel and room were spotless. I asked for a pizza joint recommendation and the... More

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Raleigh, North Carolina
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If your looking for a clean hotel, in a safe area, with comfortable beds, friendly staff and good breakfast, then this is it. The breakfast was delicious and inviting. The decor, beds and bathroom were all fresh and neat. The only issues were that our refrigerator did not work, and we were unable to check in a little early. The... More

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Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great place off 81S. We were driving down and needed a place to stay the night. Gail at front desk was very kind and helpful and got us a super clean great room quickly. Everything is fairly new so no need to worry about it being rundown. Rooms were quiet and there is a vending machine on the... More

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Chattanooga, Tennessee
Top Contributor
57 reviews 57 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 19, 2014

Some long time ago, I stopped staying at Holiday Inn properties. They had gotten to the place where they were dirty, poorly managed and all around just didn't provide a comfortable stay. I would have rather gone camping than to stay at Holiday Inn. HAVE THEY EVER CHANGED FOR THE BETTER!!! On a trip to Washington, we decided to try... More

Was this review helpful? Yes 3
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Michael, Thank you for telling us about your visit with us. We really appreciate your feedback. We are happy that you decided to give Holiday Inn another chance. Thanks for choosing us. We strive to provide a clean,safe, and comfortable place to stay. Thank you for staying with us. We hope to see you again in the future. Sincerely,... More

Richmond, Virginia
Top Contributor
208 reviews 208 reviews
24 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed July 18, 2014

Spent one night here while on a trip to Mt Airy and it was an enjoyable stay. Friendly staff at the front desk, the king bed suite was clean, the bed was comfortable and the breakfast was great. The only problem we encountered was we experienced a slow processing time on the internet that night for an hour or so.... More

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear duffey, Thank you for telling us about your visit with us. We really appreciate your feedback. Thank you for telling us your concerns about the internet service. We are very sorry for any inconvenience that you were caused. We will pass this feedback on to our tech staff. Feedback is very important to us. We use it to make... More

Trinity Fl
Top Contributor
65 reviews 65 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 14, 2014

Found this hotel through a rest stop hotel magazine. The lady was kind & checked us in at the agreed rate advertised. The room large & clean. Beds comfortable. Breakfast was great with much to choose from. Very nice. Attendant as well. All in all , a very nice stop on our trip. Would stay again.

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Sean, Thank you for telling us about your stay with us. We are so glad your enjoyed the hotel. Thanks for your comments about the room, and the breakfast. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope to see you again in the future. Sincerely,... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 9, 2014

Stayed here last week and was greeted by Robert at the front desk. Upon finding out that I was at the wrong Holiday Inn, he was able to get my reservation switched to this location. Clean rooms and somewhat comfy beds (had a 2 queen room), along with central a/c made this a pleasurable stay. Breakfast was nice with options... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear brettman_0, Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our friendly staff. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned. I have taken note of your valuable comments and will use these to monitor and... More

Accokeek, Maryland
Contributor
12 reviews 12 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 7, 2014

I found this hotel through TripAdvisor. I booked to stay here because it had good reviews. We arrived early (check-in is at 3pm). They were not able to accommodate an early arrival, and did not have rooms available right at 3pm. We had to wait about 30 minutes for the room to be available. The room was clean, and the... More

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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Salem

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Salem #3 Family Hotel in Salem
Hotel Class
Official Description (provided by the hotel)
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
Number of rooms
75

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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