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Holiday Inn Express Hotel & Suites Salem

#5 of 14 Hotels in Salem
Certificate of Excellence
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991 Russell Drive, Salem, VA 24153
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Holiday Inn Express Hotel & Suites Salem
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Holiday Inn Express Hotel & Suites Salem
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233 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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    (233)
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    (50)
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Grovetown, Georgia, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

We found this hotel to be a great value for the price. It was clean, comfortable, and spacious. The staff were attentive and friendly. Why not 5 stars? Breakfast was sufficient at best, and after a 1/2 hour in the pool our children had bloody toes. Front desk staff made note of our experience. For our needs, this was a... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Matt N, Thank you for taking the time to review your stay with us. We are glad you found the hotel to be clean and comfortable. Thank you for you feedback. We appreciate your business and hope you will stay with us again in the future. Sincerely, Hotel Management More 

Dover, Delaware
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed encounter to a family camping trip in the Smokies. The hotel staff was very helpful in giving directions to the fairgrounds for July 4th fireworks. The room was very clean and comfortable. The fitness room had a good selection of equipment. The only issue we had was with the breakfast. The hot items, eggs and bacon, we're not... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Sarge1996, We thank you for reviewing our hotel and we appreciate the feedback, We are glad you enjoyed your stay with us and we hope you stay with us again in the future. Sincerely, Hotel Management More 

Redwood City, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been here during a family road trip and what stood out for us the most was how friendly the staff was. They went out of their way to make us feel comfortable. Breakfast was the usual Holiday Express Inn breakfast, but the staff was on their top to keep the place spotless.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Zwillingsmom622, Thank you for the wonderful review of our hotel. We are so pleased you found our staff to be so friendly and our hotel to be clean. We appreciate the feedback and your business. We hope you stay with us again in the future should your travels bring you back to the area. Sincerely, Hotel Management More 

New Jersey
Level Contributor
89 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The good: The bed is comfortable and the air system is good, save for an annoying "click" in the thermostat every time the AC cycles on. It has a nice outdoor pool with a decent hot tub. The breakfast room is spacious and has a nice view of the pool and mountains. Guests are treated to take from a plate... More 

Was this review helpful? Yes 1
Michael P, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Travelingman16 - Thank you for taking the time to post a review on Trip Advisor. We understand the Internet issues and are actively working to improve band width, which should happen in the next 30 days. We are also aware of the issue with our lighting and will be replacing bulbs in each guest room to ensure proper lighting. While... More 

frankfurt
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Good location base for our trip. Comfortable room but attention to detail needed when cleaning as there were still traces of coffee making after the room had been cleaned. Friendly and helpful staff. Good breakfast choices but pancake maker was out of service during our stay. The room rate was increased by $20 per night for Friday and Saturday ($10... More 

Was this review helpful? Yes
Michael P, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

manufanFrankfurt - Thank you for taking the time to review our property on Trip Advisor. We do understand the importance of a speedy Internet experience for all guests and are taking appropriate measure to correct. We can expect to have enhanced service available within the next 30 days. We would welcome the opportunity to have you as our guest in... More 

Oxford, Ohio
Level Contributor
167 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed two nights while visiting friends in the area. The public areas of the hotel are clean and attractive, and the check-in experience was very good, particularly when the manager informed us that the rate for the second night had been reduced. Our room, probably a suite, was very spacious, almost too large in that half seemed useless except for... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Oxford, Thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your stay with us and that our staff was courteous in resolving your issue. We appreciate your feedback. On behalf of our entire staff at Holiday Inn Express & Suites we thank you for your business and we hope to... More 

Rural Retreat, Virginia
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place was crowded with barely any parking left. Though there would be a lot of noise in the hallways but the night ended up being very quiet. Hotel is very clean. Staff was very nice and helpful for local restaurants choices.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Wayne, Thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your stay with us. On behalf of our entire staff at Holiday Inn Express & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Holiday... More 

3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is excellent in every area but one: Internet access. The rooms are very clean, the staff are friendly, it's well situated near I-81, breakfast has plenty of selections. However, others have noted how horrible the internet speeds are and it is really frustrating for anyone on a business trip. It's further frustrating to search this hotel with keywords... More 

Was this review helpful? Yes
Michael P, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Nostrildamus, you are absolutely correct Internet is Important. I would like to provide updated information regarding our Internet improvements. We are currently working with Verizon to install a dedicated Internet access line. The dedicated line has been installed in the hotel and this line needs to be connected to the Verizon access point. We are in the permitting process with... More 

Bradenton, Florida
Level Contributor
65 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were traveling north and I go sleepy driving so we found this hotel and checked in using our points and was greeted fast service had a good nights rest in a very clean and great condition room with breakfast in the morning. We will stop in again when we come thru that neck of the woods.

Was this review helpful? Yes
Michael P, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Captaingene, thank you for positive comments on our hotel and staff. We take pride in providing exceptional service, accommodations and breakfast to all our guests and especially like it when we can share success stories, such as yours, with the entire staff. We look forward to welcoming you back in the near future. More 

Atlanta, Georgia
Level Contributor
196 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 stars Reviewed June 27, 2015

We picked up a free hotel guide that listed dozens of hotels where we were traveling. We normally stay at a Marriott, but were interested in seeing what "the competition" was like. We got a discount that was better than AARP, which is 10 percent. We got twenty dollars off the room rate. The room was large and clean, and... More 

Was this review helpful? Yes
Michael P, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Helen711, thank you for your positive review on our hotel. We take pride in providing exceptional service and accommodations to all our guests. We look forward to welcoming you back in the near future. More 

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Prices are for 1 room, 2 adults
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