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Comfort Suites Salem

#3 of 14 Hotels in Salem
Certificate of Excellence
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100 Wildwood Rd, Salem, VA 24153
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Best prices for: 1 room 1 guest
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134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites Salem
See the most recent reviews
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 28, 2013

Stayed here recently with family in order to tour Roanoke College. It is a great, convenient location for the college. Just a short 2mile drive away. Room was very spacious, clean and updated. The bathrooms was also spacious, but there was an issue with having hot water. There was none after the first person got theirs. Also walls in the... More 

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Richmond, Virginia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 21, 2013 via mobile

Well maintained hotel. You would never know it is 5 years old. Rooms are up to the new Choice Hotel Standards with their new bedding. Staff is friendly and helpful. Breakfast Bar is standard fair with no extras. I would stay there again.

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cssalem, General Manager at Comfort Suites Salem, responded to this review

Thank you for the encouragement. I will share with everything. We truly appreciate your time and value your feedback!! More 

Lowell
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 6, 2013

Out of all the Choice brand properties we have been staying at on this trip this was by far the best, clean, nice big rooms, great pool & hot tub, great beds, sheets, pillows and towels. Ann at the front desk is a wonderful person, Oh free cookies too!

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cssalem, General Manager at Comfort Suites Salem, responded to this review

Thank you so much for taking the time to let everyone know how you a wonderful stay with us. We are so happy and thankful for your response. I will pass this along to Ann as well. Hope to see you soon! Thanks, Ashley Likens More 

Bristow, Virginia
2 reviews
5 of 5 stars Reviewed September 6, 2013

What a pleasant surprise! The outside of the hotel does not do justice to the upscale and modern decor on the inside. We were greeted at the registration desk by a friendly and upbeat clerk (I think her name was Julie). She was able to multi task without missing a beat - helping us, answering phone, and another guest almost... More 

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cssalem, General Manager at Comfort Suites Salem, responded to this review

Thank you so much for your kind words. We loved to read your response. We have posted on the wall for all the employees to see. We hope you stop by again! Thanks, Ashley Likens General Manager More 

Covington, Virginia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 8, 2013

We stayed here while my sons were playing basketball in the Subway Commonwealth games. Very nice rooms...spacious and clean. Pool and sitting here was nice. Breakfast was hot and plentiful. The staff I dealt with were very nice and helpful but there was one rude female staff who a member of our party dealt with. Overall great place to stay... More 

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cssalem, General Manager at Comfort Suites Salem, responded to this review

Thank you so much for the positive feedback. We love when our guest are happy! We hope to see you soon! More 

Lewistown, Pennsylvania
Level Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 24, 2013

I expected more from this hotel. They were all little things but they added up. They have very few handicapped parking spots. When we went to breakfast, there were no eggs and they said it would be 10 minutes before any were ready. It was actually closer to 15 minutes. Overall the room was clean and well maintained. The flat... More 

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cssalem, General Manager at Comfort Suites Salem, responded to this review

I am so sorry that you experienced those issues. I can assure you that this is not the norm for us. We had a rush at breakfast and did our best to keep up. Sorry that things took longer than expected. The tv has been properly formatted now and did not realize it was not. We hope you give us... More 

Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 18, 2013 via mobile

Comfort Suites is becoming my "go to" hotel. The one in Salem, VA was no different. Room was big, clean and looked brand new. My receipt was under the door and breakfast was hot and ready. Not sure if it was because of my military reservation, but they left a camouflage wearing rubber duckie on the tub, presented on the... More 

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cssalem, Manager at Comfort Suites Salem, responded to this review

Thank you so much for the rave review. We truly appreciate your feedback. We love that this is going to be your "go to" hotel chain. Thanks for stopping by and hope you do so again! Thanks, Ashley Likens More 

Shenandoah, Virginia
Level Contributor
120 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed July 10, 2013

So it;s not perfect....Some of the staff I think also played a horror movie. The room was clean. They even gave me a little rubber ducky for the jacuzzi. I will stay here again and recommend it to anyone!

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Maryland
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed July 1, 2013

We stayed at this hotel on June 28th. We arrived late in the evening and got in our room and went to bed. We had a comfortable sleep. When we woke in the morning, we went to use the toilet. We lifted the toilet seat and noticed immediately that the back of the toilet seat was badly stained with urine.... More 

Was this review helpful? Yes 5
detroit, mi
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 24, 2013

We arrived in the evening; stayed one night. The room was great. Clean. Good size bathroom; shower had a bench in it. The bed was comfortable. Big seating area with a couch and desk. Pool area was clean and empty at 8 a.m. Power was out due to a storm so the wifi didn’t work at first. Good continental breakfast... More 

Was this review helpful? Yes 1
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