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Hampton Inn Salem East-Electric Road

#2 of 14 Hotels in Salem
Certificate of Excellence
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1886 Electric Road, Salem, VA 24153
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1 room 1 adult
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Hampton Inn Salem East-Electric Road
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299 Reviews from our TripAdvisor Community

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Roanoke, United States
1 review
5 of 5 stars Reviewed 1 week ago

With a baby expected any day, my wife and I spent two nights at the Hampton Inn-Salem because it is walking distance to our delivery hotel. With the staff and guests snowed in--and nearby restaurants closed--the staff generously provided complimentary dinners the two nights we were there. At writing, we're still waiting on our baby, but glad we have the... More 

Review collected in partnership with Hampton

Helpful?
Thank Christopher S
Bob S, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

Hi, Well it seems you're at a very exciting time in your life! Congratulations and thank you for taking the time to post your experience with us. With the forewarned impending storm approaching, we took measures to ensure we were ready. We didn't want anyone to feel helpless, or to have go out into hazardous conditions to search for food.... More 

Blacksburg, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Staff is excellent, Hampton is close to Lewis Gail Hospital. Have been a repeat customer and will continue to stay at this property. It has been invaluable while my husband had surgery and during his continued follow up visits to his surgeon. I stayed a week alone at this property, and was able to walk to the hospital. I felt... More 

Review collected in partnership with Hampton

Helpful?
Thank Terry M
Bob S, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

Thank you for the wonderful comments! I'm so glad to hear we are able to provide a comfortable and safe environment that meets your needs. We look forward to your return and hope that your husband's health is much improved. Bob More 

Lexington, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is a quality hotel with cordial, responsive staff. We had come to Roanoke concerning an ill family member which I mentioned to the check-in clerk. Next morning at check-out clerk asked about the family member. Thought that was a nice touch. The room, breakfast, and ambiance of the facility are first rate. Liked that the breakfast was available... More 

Review collected in partnership with Hampton

Helpful?
Thank Johnblueridge
Bob S, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

Good afternoon sir, Thank you for taking the time to write a review about our hotel. Cordial and responsive are wonderful attributes that I'm glad to hear we provided for you. We truly care about our guests and their well being. I believe that you checked in with Gayle and out with Serita and I'll let them know about your... More 

Cookeville, Tennessee
2 reviews
5 of 5 stars Reviewed 5 weeks ago

Outstanding hotel. Five months old. Beautiful decorated. Breakfast good. Breakfast staff personnel kept area cleaned and buffet always refilled. Lots of fruit bowls sitting around. Pool area very nice. Nice seating, pretty area, nice fluffy pool towels. The front desk personnel were professional, helpful, and made our stay a very good experience. The room was exceptional. Lots of towels and... More 

Helpful?
Thank fuzzbucket49
MrBobSmith, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

Thank you for the review. Our hotel is a little older than five months, but we did remodel recently. We are fortunate that we have employees here that really enjoy their jobs and our guests. We are happy that you enjoyed your stay here. More 

New York, NY
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel was clean and well-maintained. Room and bed were comfortable. Even though our room was near the elevator, it was still very quiet. Staff was friendly. Breakfast is typical of other Hampton Inns and met our expectations. It's a short drive to downtown Roanoke/restaurants. We were very happy with our stay and would stay here again.

Helpful?
Thank 1000travels
MrBobSmith, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

Thank you very much for the review of our hotel. I am pleased that you enjoyed your stay here. Our hotel is definitely very quiet which makes it perfect for our guests staying here when having an appointment at Lewis Gale Medical Center. Our location is great for those who want to visit downtown Roanoke, but also prefer to stay... More 

Philadelphia
Level Contributor
506 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

This is one of the best Hampton Inns I've ever stayed in. Very clean and modern with a nice lobby and breakfast area. Second floor has a lovely seating area overlooking the lobby. Breakfast was good, including biscuits and gravy. Just 5 min off the highway and a bit cheaper than staying in Roanoke.

Helpful?
Thank PelleasPhiladelphia
MrBobSmith, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

I am so glad to hear that this is "one of the best Hampton Inns" that you have ever stayed in. Your words are music to our ears. We love satisfying our guests. The sitting area on our second floor is one of my favorite attributes of our hotel as it provides a great place to gather with friends and... More 

Vermont
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 24, 2015

Hampton Inn Roanoke is a well maintained, clean, friendly hotel. My stay was excellent. Enjoyed the second floor room as I had access to a staircase so I didn't have to wait for an elevator each time. Breakfast was excellent, front desk staff amazing, they couldn't do enough for you.....ask and they did the very best to help out. My... More 

Helpful?
Thank Bear-in-Vermont
MrBobSmith, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

Thank you for the fabulous review. We are glad that you had an "excellent" stay at our hotel. We are very fortunate to have amazing employees here that really do their best. Our hotel has a unique design with parking lot access directly from our first, second and fourth floors which make it very convenient for our guests. I do... More 

Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 24, 2015 via mobile

We always stay at hotels owned by Hilton. And the reason that we do this is because we can always expect a certain standard. And this place was no exception. We arrived unplanned in the middle of the night. It was a very nice lady as the night attendant. The lobby was the absolute most beautiful lobby of any hotel... More 

Helpful?
Thank Melody M
MrBobSmith, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

Thank you for the great review and all of the nice comments. You are exactly right, Hilton hotels are known for their high standards. We take pride in adhering to that standard here at our Hampton Inn. Whether your stay is planned or unplanned we do our best to provide the same service. I am delighted that you enjoyed your... More 

Jonestown, Pennsylvania
Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed December 22, 2015

We stopped here on our way back from Nashville Tennessee and our stay could not have been better. First this is a very new Hampton Inn so the accommodations were out standing but the staff went out their way to make you feel welcome. The breakfast was what you would expect from a Hampton and a reason we stay here... More 

Helpful?
Thank rc1950
MrBobSmith, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

Thank you for the nice comments. We try to make sure that all of our guests feel welcomed and at home during their stay with us. We are fortunate that there are several excellent restaurants located nearby. We are pleased to know that you enjoyed your Hampton’s On the Run Breakfast Bag. We hope to see you again when you... More 

Whaleyville, United States
1 review
5 of 5 stars Reviewed December 19, 2015

OVERPRICED hotel. Tiny room, 222, loud rattling fan, bad breakfast, no indoor pool, no dnd sign in room or tv guide, clogged sink. Maids woke us up twice knocking on door and talked outside our room in Spanish loudly for 10 minutes straight. FIRE HAZARD hallway was completely blocked by maid carts, I had to move on so we could... More 

Review collected in partnership with Hampton

Helpful?
Thank Carol D
MrBobSmith, General Manager at Hampton Inn Salem East-Electric Road, responded to this review

We pride ourselves in providing an excellent customer experience. We are truly sorry that you had such a bad visit at our hotel. I am meeting with our housekeeping staff, breakfast bar staff, and with maintenance to address all of the problems that you have mentioned. As stated on our website, we are located 5 miles from Interstate 81. Our... More 

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