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Holiday Inn Express & Suites Charlottesville - Ruckersville

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5920 Seminole Trail, Ruckersville, VA 22968-0900 (Formerly Charlottesville Airport Inn & Suites)
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Holiday Inn Express & Suites Charlottesville - Ruckersville
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274 Reviews from our TripAdvisor Community

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Winchester, Virginia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Though we had a small issue with our first room, the problem was remedied very quickly and to our complete satisfaction. (Apparently the heater wasn't working in the first room and someone had checked in and left after using the bathroom and it hadn't been reported yet.) Breakfast was great: pork and turkey sausage, scrambled eggs, biscuits and gravy, cereal,... More 

Helpful?
Thank SusanMcK_44
Raj D, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review

Dear Guest, Thank you so much for your review of our hotel. First I want to apologize for the heater not working properly. Next, I am pleased to hear that after moving you to another room you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.... More 

Ruckersville, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here over the weekend when it snowed so we could get to work. The staff is AMAZING! The lady who checked us in made sure we were happy and even called to make sure the room was what we needed. Very thoughtful!!! At the middle of the night I went outside to smoke and started to nod off.... More 

Helpful?
Thank SB19RU
Raj D, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review

Dear guest, Thank you for the review of our hotel during your stay. A positive guest experience is one thing that our staff takes great pride in. We are glad that you enjoyed the breakfast and the cleanliness of the guestrooms. We look forward to having you again next time there's a snow storm. More 

Tempe
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Formerly Best Western. Holiday Inn bought the hotel last Fall and have been remodeling it. Breakfast area is open and inviting instead of closed off. Fewer than 25% rooms were occupied but we still managed to be in the room next to the construction and power tools. Not thrilled when the fire alarm accidentally went off at 6:30 a.m. This... More 

Helpful?
Thank Judy B
Raj D, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review

Dear guest, Thank you for your review of our hotel. We do apologize that your placed on a floor with renovations happening and the fact that the fire alarm went off so early in the morning. Our renovations are almost complete and we hope that you will come back and see the new hotel when your travels bring you back... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is now a Holiday Inn Express. We had a King Suite. Very dark. Room needs more light and it has a very strange layout. Not worth the money. No phone service in the living room because it was behind the elevator. Breakfast terrible. Pre-fab omelets, rubbery pancakes and rubbery hard boiled eggs. In-room frig and microwave very nice.... More 

Helpful?
Thank Elizabeth C
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review

Dear Elizabeth C, Thank you for being our guest and for taking the time to write your review. It is great to know that you were able to appreciate the service provided by our staff. However, I was concerned to see that you were not impressed with our breakfast offerings and the layout of the room. I would like to... More 

Raleigh, North Carolina
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 4, 2016

We needed a place to stay after Christmas for an overnight visit with relatives in nearby Barboursville. This Holiday Inn fills a long-time need for a convenient hotel in the Ruckersville, VA area. It is new, clean, well-appointed and the staff is extremely courteous and professional, also very reasonably priced. There is also a complimentary gym in the basement. Their... More 

Helpful?
Thank L C
madison, wi
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 24, 2015

Instead of staying in Charlottesville, va and battling the traffic to get to the airport, this hotel is so close to the airport, the staff so friendly and helpful, and the rooms are updated, clean and beautiful, you'll want to extend your stay. Breakfast is included, warm but the usual.

Helpful?
Thank livetoswim
Raj D, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review

Dear Guest, I wanted to say thank you for your review of our hotel. I am pleased to hear that your stay was great and enjoyable. This is something that our staff takes great pride in, so we truly value your feedback and hope that you will visit us again when you come back to the Charlottesville area. Sincerely, Raj... More 

Beijing
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 12, 2015 via mobile

The property was undergoing renovations as it has just converted to a Holiday Inn Express branding. The front desk staff were fantastic and all elements of service was professional. They offer a free breakfast and was, as expected, very basic. The king size room was well appointed and comfortable. The 2nd floor laundry machines allowed me to travel light during... More 

Helpful?
Thank RDI_13
Raj D, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review

Dear Guest, I want to thank you so much for your review of our hotel. I am please to hear that you enjoyed your stay and that the staff was fantastic. As you mentioned we are currently undergoing a renovation and doing as much as we can to impact every guest stay as minimal as possible. We hope that you... More 

Houston
Level Contributor
274 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed November 10, 2015 via mobile

Good location to visit Monticello, Ash Lawn, and Montpelier. Comfortable King bed. Fluffy towels. Plenty of hot water. Pretty good hot breakfast included. Hot tea and coffee available all day. Cupcakes at late afternoon. Microwave and refrigerator. Desk clerk, Dimisile?, was wonderful. Always smiling and gracious. Very informative about the area. She gets 10 stars!

Helpful?
2 Thank Mary W
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 29, 2015

The property was undergoing renovations having just converted to a Holiday Inn Express. The service was fine and the free breakfast was, as expected, not great – but the automated pancake maker was amazing!! The room was sizable and relatively comfortable. The 3rd floor ice machine did not work and was not fixed during our 3 day stay.

Helpful?
Thank Jim B
Raj D, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are glad that you enjoyed the pancake machine. Sincerely, Raj D. More 

Oakton, United States
Level Contributor
3 reviews
2 of 5 stars Reviewed September 5, 2015

When Best Western notified me that the hotel had changed brands, I called immediately to see if there would be any construction or remodeling going on during my stay in September. I was told that most of the disruptive remodeling had been completed and the same staff remained at the hotel and all previous reservations were valid as booked. When... More 

Helpful?
Thank Norbert V
Raj D, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review

Dear Guest, Thank you for your feedback. It is very important to us. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the... More 

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