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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

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395 Old Franklin Tpke, Rocky Mount, VA 24151
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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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60 Reviews from our TripAdvisor Community

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Traveler rating
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    19
    11
    8
    5
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25
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5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 12, 2012

Stayed here for husbands family reunion. Overall hotel stay was good, but it would be more of a better experience if front desk representatives would take the time to listen and not seem rushful. They charged my credit card incorrectly which was an inconvenience. Wasn't able to upgrade, but happy nevertheless.I would stay ay this hotel again, great location.

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

I hope you enjoyed your family reunion and that you chose our hotel to stay at. Thank you for the comment that you thought your staff and hotel was good except for the billing errors that occured at the front desk. I am glad that we were able to fix that issue right away. We will continue to work our... More 

Lovettsville, Virginia
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 stars Reviewed April 26, 2012

I would not stay here again. First, the smoking rooms and non-smoking rooms are mixed on the third floor. You smell cigarette smoke when you get off the elevator and the only way to keep the stench out of your room is to run the fan on the heater/AC unit full time. Second, the beds are awful. Our room had... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Dear Business_TravelerFFX, Thank you for taking the time to leave us a review. I’m very disappointed to hear about your experience on your recent stay. I just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. I apologize that we fell below your expectations on this particular day.... More 

Mineral
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 23, 2012

Hotel is nice. Has indoor heated pool and hot tub and fitness center. 1 treadmill was broke. Went to our room to check it out and there were 3 stink bugs on the bed! YUK! Front desk gave us another room. Found a stink bug on the floor there too. There were tiny ants in the bathroom coming through the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Dear hallover, Thank you for staying with us and leaving such a detailed review. We are pleased you liked the hotel locations as well as your room accommodations. We are deeply sorry you found stink bugs in your room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to... More 

Charlotte, North Carolina
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 9, 2011

We were in Rocky Mount to visit family. There are only two hotels in town, so you don't have much to choose from. Even with that being the case, this Holiday Inn is a nice choice. All of the staff that I encountered were very nice and friendly. PM and AM front desk staff as well as housekeeping and the... More 

Was this review helpful? Yes 1
Midland Park, NJ
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 18, 2011

We recently stayed at the Holiday Inn Express in Rocky Mount VA. during race weekend 10/28/11-10/30/11For the Nascar race in Martinsville,VA.We arrived early Friday morning and though it was before check in time they had our room ready and on the first floor as we requested.The girl at the front desk was great,She saw we were from NJ and she... More 

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Snellville, Georgia
Level Contributor
102 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed August 31, 2011

Very bad experience here. Our room smelled like a hamster cage and there was hair on the bed. We were given a different room and the problem reoccurred. GPS does not know where this hotel is - no fault of the hotel, call ahead for directions before you arrive to the middle of no where.

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Kingsport, TN
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed August 1, 2011

My family and I have stayed at this hotel for 5 years in a row about the same time every year so that we can visit family and enjoy Smith Mtn Lake. The hotel staff is very kind and pretty. Hotel is starting to show some age, carpet in hallways stained, etc. Rooms could be cleaner, vacuuming more effecient. Some... More 

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bryans road mayland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 5, 2011

For the last three trips, each one was a disaster. The first one, there were lasrge water bugs and the manager said that they get them all the time. The second stay at the hotel, the toliet was not working and they could not give me another room. The third time, the bed had not been changed and the room... More 

Was this review helpful? Yes 1
West Burke
Level Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 1, 2011

Our dog loved this place. His favorite room of the trip. We liked it also. A very comfortable room. Although we couldn't be on the 1st floor, it worked out fine. The complimentary breakfast was just right. Enjoyed the workout room. Very nice staff experience. Will stay again.

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Upstate New York
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed April 13, 2011

We are house hunting in the area and since there are few choices locally have been staying here. Room 225, same room we stayed in last fall - Bath Room - mold growing in the tub surround, particularly the corners plus along the edge at the tile floor. - Bathroom vent either didn't work or needs "help" - Room should... More 

Was this review helpful? Yes 3
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