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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

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395 Old Franklin Tpke, Rocky Mount, VA 24151
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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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58 reviews from our community

Traveler rating
    17
    18
    11
    7
    5
See reviews for
23
13
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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The Villages, Florida
Top Contributor
210 reviews 210 reviews
94 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed April 24, 2015

Stayed 4/20. Rocky Mount, VA is a smaller city and the hotel is on the main road through town. Parking is adequate. Our check in was friendly and professional and the room was clean, comfortable and well maintained; however there was no fridge/MW. Free Wi-Fi was available and worked well. There is also a guest laundry which we used. Applebee's... More 

Was this review helpful? Yes
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you very much for your review. I am glad that you were pleased with the staff during your stay with us. I am sorry that your room did not have a fridge. All of our Suites and Executive rooms do have a microwave and refrigerator and all of our rooms will include a microwave and refrigerator after our room... More 

Westminster, Maryland
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

Drove down from Maryland for a weekend of NASCAR racing and this hotel was one of the few (in my opinion) that wasn't raising the rates for the race. The drive to the track was only 30 minutes and we considered that a good option. The lady at the front desk was VERY friendly and got us checked in early... More 

Was this review helpful? Yes 1
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for taking the time to write your positive review about our hotel! We love our NASCAR fans and we look forward to seeing you guys 2 times each year. Even though we are very busy during that time everyone just seems to be enjoying themselves so much that it just seems to be like a reunion than anything... More 

London, Canada
Top Contributor
66 reviews 66 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed January 21, 2015

My wife and I were away and visiting the area for the NASCAR event in Martinsville. Our check in for Friday was interesting. The first 2 rooms were totally unacceptable. Very musty smell along with a thick tobacco smoke odor. There was no way the we'd be able to stay there if those were our only options. We are non... More 

Was this review helpful? Yes 2
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for taking the time to share your experience with us. I am very sorry that you were inconvenienced during your stay with us. We have converted our hotel to be a 100% Smoke Free facility and this has made a tremendous difference with the air quality of our property. Thank you again for bringing these items to our... More 

Norfolk, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 18, 2014

Stayed at Holiday Inn Express at Rocky Mount, VA Sunday, Dec 14th in a pre-paid room and Holiday Inn Express charged me a second time for the room. The desk clerk told me she didn't charge me again but that was not the case. Now I'm in limbo trying to get my money back. Is this considered theft? The room... More 

Was this review helpful? Yes 2
Latoya W, Front Office Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

I would like to say thank you for staying with us and I do apologize that you did not have a pleasant stay. Your card has been credited back so you should be seeing that credit soon. We do encourage our guest to book directly through the hotel or on the ihg.com website because you do have more flexibility of... More 

VA
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 30, 2014

Nice hotel, clean with lots of nice little touches. Friendly and accommodating staff. Very good breakfast selection with hot options and a one button - fresh pancake machine. Beds might be a little too soft for some, but just right for others.

Was this review helpful? Yes 3
Eastover, South Carolina
Top Contributor
120 reviews 120 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 27, 2014

We spent two nights here on Oct. 21 & 22, 2014 and this hotel does not compare to other Holiday Inn Express hotels we have stayed at. The building exterior is bland, the interior needs updating, the furniture in the rooms looks real cheap. The room I stayed in smelled, the carpet had a trail of blood stains on it,... More 

Was this review helpful? Yes 3
Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 2, 2014

Fantastic check in experience, friendly staff in the afternoon. Good breakfast with many options...cereal, sausage, bacon, bagels, etc. Very well situated amongst shopping and dining options. The room was good, a/c was great, mattresses were a little too soft for my liking but comfortable. All in all a very good experience. If you are from the north, be sure to... More 

Was this review helpful? Yes 1
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the wonderful comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As you mentioned our hotel is close to shopping and dining options. I am glad to hear that you enjoyed the Holiday Inn Express Start breakfast to start your day out. More 

Norfolk, Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 2, 2014

Great staff and good hotel location. Easy to get to the college from there and not to far away. Convenient to all types of restaurants. The staff is very knowledgeable about all of the locations you might be looking for and seems to be the hub for all Ferrum College parents!

Was this review helpful? Yes 1
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. I hope you had enjoyed your visit to Ferrum College and Rocky Mount. More 

Senior Contributor
44 reviews 44 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 10, 2014

The room was fairly average. Just your typical chain hotel room. Complimentary breakfast was good. Plenty of options in terms of both hot and cold food. Never got a chance to check out the pool or other facilities, as I was only there for one night.

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. We take great pride in our hotel and are happy to hear that your stay was pleasant and that we met your expectations. I am... More 

Fairfax, Virginia
Top Contributor
65 reviews 65 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed July 2, 2014

This was one of the worst hotels. the AC didn't work, the room smelled and they really need to upgrade the rooms. the bed was horrible. The lady in the breakfast area wouldn't even greet you and seemed angry. I will never stay in this hotel again. You are better off staying in Roanoke than this place. It's really bad.

Was this review helpful? Yes 1
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We will address these points. We are confident the necessary adjustments will be made, in order to ensure... More 

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