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All 3 Rocky Mount hotels

Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

2.5 of 5 Hotel   |   395 Old Franklin Tpke, Rocky Mount, VA 24151
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Ranked #1 of 3 Hotels in Rocky Mount
A recent review
4 of 5 stars reviewed 3 weeks ago
jewelcellar Cleveland, Ohio
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52 reviews from our community

Traveler rating
    15
    17
    10
    6
    4
See reviews for
22
10
5
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fantastic check in experience, friendly staff in the afternoon. Good breakfast with many options...cereal, sausage, bacon, bagels, etc. Very well situated amongst shopping and dining options. The room was good, a/c was great, mattresses were a little too soft for my liking but comfortable. All in all a very good experience. If you are from the north, be sure to... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the wonderful comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As you mentioned our hotel is close to shopping and dining options. I am glad to hear that you enjoyed the Holiday Inn Express Start breakfast to start your day out. More

Norfolk, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great staff and good hotel location. Easy to get to the college from there and not to far away. Convenient to all types of restaurants. The staff is very knowledgeable about all of the locations you might be looking for and seems to be the hub for all Ferrum College parents!

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. I hope you had enjoyed your visit to Ferrum College and Rocky Mount. More

Senior Contributor
40 reviews 40 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 10, 2014

The room was fairly average. Just your typical chain hotel room. Complimentary breakfast was good. Plenty of options in terms of both hot and cold food. Never got a chance to check out the pool or other facilities, as I was only there for one night.

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. We take great pride in our hotel and are happy to hear that your stay was pleasant and that we met your expectations. I am... More

Fairfax, Virginia
Top Contributor
60 reviews 60 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed July 2, 2014

This was one of the worst hotels. the AC didn't work, the room smelled and they really need to upgrade the rooms. the bed was horrible. The lady in the breakfast area wouldn't even greet you and seemed angry. I will never stay in this hotel again. You are better off staying in Roanoke than this place. It's really bad.

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We will address these points. We are confident the necessary adjustments will be made, in order to ensure... More

Blacksburg, Virginia
Contributor
15 reviews 15 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 2, 2014

We stayed at this hotel for the Virginia Tech graduation in May 2014 (We didn't book a room until it was too late to get one closer). It was a 1 hr 15 minute trip to Blacksburg which was not a bad trip (plus we saved a lot of money - graduation rates are super high around Blacksburg/Roanoke!) This hotel... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. We take great pride in our hotel and are happy to hear that your stay was pleasant and that we met your expectations. I am... More

Virginia
2 reviews
1 of 5 stars Reviewed June 28, 2014

I am traveling with my children. When I called the national reservation number I specifically told the agent I needed a room with two queen size beds. The agent promised the room. But, when we arrived they only had rooms with a King Size bed. The desk clerk brought up a roll away bed -- but they don't have any... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. In regards to the reservation that you had booked with our central reservations department. The room that was booked was a 1... More

Orlando, Florida
1 review
2 of 5 stars Reviewed June 27, 2014

I originally grew up in Franklin County, Va and graduated from the HS there in 2001. My family and I were there for a family vacation due to a fundraiser that was being held in my honor with my battle against leukemia. Our travel dates were 6/6/14-6/10/14. When making the reservation, we were very upfront about my condition and how... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We will address these points. We are confident the necessary adjustments will be made, in order to ensure... More

Moneta, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

We brought a large group of professionals to this hotel and had some issues with the hotel booking system and not being able to book some guests without numerous calls. They also required a bit of follow up to ensure they were ready for us to descend on them all at the same time of day. There was also one... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the comments you posted about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met most of our goals with you. I want to thank you for your group business and it was a little confusing at first with the... More

Dale City, VA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 14, 2014

There aren't a lot of hotels to choose from around Rocky Mount, VA. It was a bit pricey, but was either new or recently renovated. The beds were comfortable and we had hot water. The room and other areas were very clean. I didn't rate kids activities because we didn't have any kids with us. I didn't rate room service,... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. We take great pride in our hotel and are happy to hear that your stay was pleasant and that we met your expectations. I am... More

Raleigh,North Carolina
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 30, 2014

When meeting friends from New Hampshire on their trip to the Blue Ridge Parkway heading West they had made reservations at this hotel as we did coming from Raleigh, NC it was a convenient location for both of us. Having never been in this area before for both couples we found this a pleasant stay. When checking in we found... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the comments you posted about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met most of our goals with you. More

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Additional Information about Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

Address: 395 Old Franklin Tpke, Rocky Mount, VA 24151
Phone Number:
Location: United States > Virginia > Rocky Mount
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Hotel And Suites Rocky Mount/Smith Mtn Lake
Holiday Inn Rocky Mount
Rocky Mount Holiday Inn
Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake Virginia

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