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All 3 Rocky Mount hotels

Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

2.5 of 5 Hotel   |   395 Old Franklin Tpke, Rocky Mount, VA 24151
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63%
Ranked #1 of 3 hotels in Rocky Mount
A recent review
5 of 5 stars reviewed 3 weeks ago
Nolan N Blacksburg, Virginia
  • Overview
  • Reviews (49)
  • Photos (28)
  • Amenities
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  • Room tips (12)
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49 people have reviewed this hotel

Traveler rating
    15
    15
    9
    6
    4
See reviews for
21
10
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Fairfax, Virginia
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This was one of the worst hotels. the AC didn't work, the room smelled and they really need to upgrade the rooms. the bed was horrible. The lady in the breakfast area wouldn't even greet you and seemed angry. I will never stay in this hotel again. You are better off staying in Roanoke than this place. It's really bad.

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We will address these points. We are confident the necessary adjustments will be made, in order to ensure... More

Blacksburg, Virginia
Contributor
14 reviews 14 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for the Virginia Tech graduation in May 2014 (We didn't book a room until it was too late to get one closer). It was a 1 hr 15 minute trip to Blacksburg which was not a bad trip (plus we saved a lot of money - graduation rates are super high around Blacksburg/Roanoke!) This hotel... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. We take great pride in our hotel and are happy to hear that your stay was pleasant and that we met your expectations. I am... More

Virginia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I am traveling with my children. When I called the national reservation number I specifically told the agent I needed a room with two queen size beds. The agent promised the room. But, when we arrived they only had rooms with a King Size bed. The desk clerk brought up a roll away bed -- but they don't have any... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. In regards to the reservation that you had booked with our central reservations department. The room that was booked was a 1... More

Orlando, Florida
1 review
2 of 5 stars Reviewed 4 weeks ago

I originally grew up in Franklin County, Va and graduated from the HS there in 2001. My family and I were there for a family vacation due to a fundraiser that was being held in my honor with my battle against leukemia. Our travel dates were 6/6/14-6/10/14. When making the reservation, we were very upfront about my condition and how... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We will address these points. We are confident the necessary adjustments will be made, in order to ensure... More

Moneta, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014

We brought a large group of professionals to this hotel and had some issues with the hotel booking system and not being able to book some guests without numerous calls. They also required a bit of follow up to ensure they were ready for us to descend on them all at the same time of day. There was also one... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the comments you posted about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met most of our goals with you. I want to thank you for your group business and it was a little confusing at first with the... More

Dale City, VA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 14, 2014

There aren't a lot of hotels to choose from around Rocky Mount, VA. It was a bit pricey, but was either new or recently renovated. The beds were comfortable and we had hot water. The room and other areas were very clean. I didn't rate kids activities because we didn't have any kids with us. I didn't rate room service,... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. We take great pride in our hotel and are happy to hear that your stay was pleasant and that we met your expectations. I am... More

Raleigh,North Carolina
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 30, 2014

When meeting friends from New Hampshire on their trip to the Blue Ridge Parkway heading West they had made reservations at this hotel as we did coming from Raleigh, NC it was a convenient location for both of us. Having never been in this area before for both couples we found this a pleasant stay. When checking in we found... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the comments you posted about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met most of our goals with you. More

North Lima
2 reviews
5 of 5 stars Reviewed March 13, 2014

I stayed there last march and staying there again this march for the nascar race,I found this hotel pleasant in every way,Will continue staying here every spring and fall race as long as they will have me. Breakfast is great also.

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the comment and look forward to seeing you at the end of the month for the NASCAR race. More

Auburn Center, Pennsylvania, United States
Top Contributor
82 reviews 82 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 28, 2013

I stayed here for a business trip last week. I was a bit skeptical because of the reviews I read on here, however it was the best choice for the area I needed to be in for the meeting. I found the front desk staff to be attentive and professional. The rooms were clean & comfortable. I'll be staying here... More

Was this review helpful? Yes
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

I am glad you took the time to read postings regarding the hotels in Rocky Mount and decided to stay with us. Based on your posting you were skeptical about staying with us but your ultimate decision was to try us. I can tell that we succeed with a friendly staff and a clean comfortable rooms. See you the next... More

Raleigh, North Carolina
Top Contributor
140 reviews 140 reviews
43 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed September 12, 2013

We stayed here recently while attending a wedding in the area. The hotel is fine but the room had a musty smell. The breakfast was the usual for a Holiday Inn Express but it was well done. The room was clean although it could use a little updating. If you're passing through it's fine but I wouldn't make it a... More

Was this review helpful? Yes 2
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

I would like to thank you for the comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. We take pride in our hotel and staff, and our goal is to provide our guests with a clean, comfortable room and friendly service. We are looking into the musty odor that you experienced in your room. We... More

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Additional Information about Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

Address: 395 Old Franklin Tpke, Rocky Mount, VA 24151
Phone Number:
Location: United States > Virginia > Rocky Mount
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Rocky Mount/Smith Mtn Lake
Holiday Inn Rocky Mount
Rocky Mount Holiday Inn
Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake Virginia

28 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Come enjoy the beautiful new Rocky Mount Holiday Inn Express Hotel & Suites located right off US 220 and Route 40. A 20 minute scenic drive will take you to the beautiful Smith Mountain Lake. We are located minutes from MW Windows, Carilion Franklin Memorial Hospital, and other area businesses. A short 30 minute drive down 220S will lead you to Martinsville and for the race fans the Martinsville Speedway. A 20 minute drive on 220N will lead you to Roanoke Virginia. Ferrum College is about 10 minutes away making us a perfect place to stay for a parents weekend or a visit to the college. Offering both standard rooms with a king or 2 queen beds and suites we are sure to have a room to please every traveler All rooms have hairdryers, iron/board, coffee makers, speakerphones w/voice mail and free high speed Internet access. Relax and unwind in our indoor pool, whirlpool or exercise room featuring Nautilus equipment. We take pride in our guest service and quality. When staying in Rocky Mount Virginia, stay at the Holiday Inn Express Hotel & Suites. We look forward to seeing you. ... more   less 
Number of rooms
63

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