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Comfort Inn Smith Mountain Lake

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1730 N Main St., Rocky Mount, VA 24151
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1 room 1 guest
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Comfort Inn Smith Mountain Lake
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41 Reviews from our TripAdvisor Community

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Traveler rating
    7
    7
    13
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Inn Smith Mountain Lake
See the most recent reviews
Melfa, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 30, 2013

Hotel looks old and worn, but was under renovation on the exterior and lobby. Parking is rather cramped, and parking for the back of the building looks iffy. It's not a confidence-builder to see a sign warning that hotel is not responsible for theft or vandalism of vehicles. There were a dozen or so people standing around the back lot... More 

Was this review helpful? Yes 2
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to give such an explicit review of your recent attempted stay with us. As you mentioned, our hotel is going through a renovation and even though things may seem in disarray, there is a plan to complete our work in the public areas soon, and the entire hotel in 2014. We're sorry we didn't meet... More 

Chincoteague Island, Virginia
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 13, 2013

My husband & I had brief business to take care of in Rocky Mount and stayed here one night in August in a king room (smoking). I always pull back hotel room sheets & check the mattress seams for evidence of bedbugs before I go to sleep, and this room/bed checked out fine. The room was fine, the staff were... More 

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking the time to write a response concerning your recent stay with us. We appreciate the feedback and look forward to using your comments to improve our service to our guests. The hotel is going through renovation now and in 2014 we will have updated the entire hotel. More 

Upstate NY
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 6, 2013

I found everything about this Comfort Inn to be pleasing. The staff were helpful and friendly, the room was clean and comfortable. It is an older property, but well maintained and clean. The location is convenient to US 220. Breakfast is typical for free motel breakfasts, but the coffee was good and both the local paper and the WSJ are... More 

Was this review helpful? Yes 2
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking the time to write about your recent stay with us. It is our goal to greet every guest that visits our hotel with friendly service. It is equally as important to make sure you have a clean room and your stay is as comfortable as we possibly make it. Thanks again for your kind... More 

Saint Paul, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 18, 2012

We stayed here one night in September and got over a dozen bug bites as we slept. I notified the manager, Jerry Robertson, and he promised to have a professional bed bug inspection and to provide a copy of the professional report to me. That was 3 months ago and as yet I have received no report. We also had... More 

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking the time to write about your recent stay at our hotel. I'm sorry your experience wasn't satisfactory and that our response to you wasn't immediate. The room was cleared by an inspection just days after your stay. There have been no subsequent issues with the room. More 

Richmond
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed November 13, 2012 via mobile

Parking lots are dark and full of locals yelling in middle of night. Hotel is dated and needs serious work. Stepped of the elevator and the floor boards felt weak and soggy. Rest of floors creaky and old smell in halls and room. Bedding was stained and torn and old. Not enough plug ins for computer or iron. Road traffic... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for commenting on your recent stay at our hotel. We appreciate all feedback, and we take very seriously your observations. We pride ourselves in providing our guests with clean guestrooms, a good breakfast, and professional service from our friendly staff. Feel assured that your comments have been shared with staff and have been thoroughly evaluated. More 

Old VIRGINIA
Level Contributor
107 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed October 17, 2012

This is a well-run hotel. Pleasant staff, clean room (king bed, 2nd floor), good bath and lots of hot water! Nice breakfast and morning local newspaper, too. We were in the area for FERRUM COLLEGE HOMECOMING WEEKEND 2012, and this hotel is closest at 10 miles from the college. By the way, we found a nice home-style restaurant out on... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for your recent review of our hotel. We pride ourselves on providing our guests with excellent service, clean rooms, and a great "home away from home" atmosphere. We look forward to serving you again in the future. More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 4, 2012

The room we were in (double room on the 1st floor) was old and outdated. It smelled of mildew. We didn't request a new room because it was a group of us and we wanted to be close to the others. Breakfast was pretty good, though.

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for providing us feedback about your recent stay with us. We're sorry that we didn't meet all your expectations, but take very seriously your comments and concerns. We are looking forward to a major renovation in 2013-14 and our hope is that you will give us another try in the future. More 

Courtland, Virginia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 26, 2012

Hotel staff were great, everyone there was smiling and friendly.which made my stay even more enjoyable! Room was really large, comfortable beds,clean room,nice flat screen tv. Well kept up Hotel with rates that were reasonable. I did not use the pool or work out areas because I was only there 1 night. This is one of the best comfort inns... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you on behalf of the staff and management of our hotel. We work hard to provide each guest the quality service you received while visiting our area. We appreciate you taking the time to provide us a great response and we look forward to serving you again in the future. More 

springfield va
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 23, 2012

I have been staying at the comfort inn six of the seven years I have been going to the Ferrum Folklife Festival. I have had no problems while at the hotel. It is very quiet, even ever time I have gone there expect for once it was totally booked. Guests are respectful, staff extremely helpful. They will go the extra... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

On behalf of the staff and management of the hotel, I'd like to thank you for your business and your kind words. We strive to provide each and every guest a great stay, clean room, and friendly service. We hope to see you again soon. More 

Lake Mary, Florida
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed August 1, 2012

I stayed at this hotel in 1998 when it was fairly new. It was the best night's sleep I had ever had in a hotel. I talked about it for years.....FAST FORWARD 2012....In the age of technology there were only a couple of outlets in the room. 3 or 4 lamps were not plugged in, why? There weren't any outlets.... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking the time to provide us feedback concerning your recent stay at our hotel. We're sorry that we didn't quite meet all of your expectation, but it looks like you've been coming to our area for many years, and have stayed with us before. We take your comments very seriously and look forward to a major rennovation... More 

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