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Comfort Inn Smith Mountain Lake

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1730 N Main St., Rocky Mount, VA 24151
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Comfort Inn Smith Mountain Lake
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Comfort Inn Smith Mountain Lake
Comfort Inn Smith Mountain Lake
Comfort Inn Smith Mountain Lake
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35 reviews from our community

Traveler rating
    5
    6
    13
    7
    4
See reviews for
11
9
5
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Inn Smith Mountain Lake
See the most recent reviews
Arlington, Virginia
Top Contributor
232 reviews 232 reviews
43 hotel reviews
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed May 20, 2014 via mobile

This did prove that pet friendly and nice, clean, and comfortable are not mutually exclusive. It did not smell at all and the room was very clean. The breakfast offering is included, but was fairly basic, still, a nice amenity when there isn't a lot in the nearby area. The only other issue we had was that the facial tissue... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

We appreciate you taking time to provide us feedback about your recent stay. We're sorry to hear your wife had injured a finger while here. But, we're glad you chose us and would return again. We pride ourselves on friendly knowledgeable service, clean rooms, and a great breakfast. Again, thank you for your comments. More 

Sloop Point, NC.
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 20, 2014

Very nice staff who were very polite and accommodating. We tried to check in in the afternoon but were turned away as "the rooms hadn't been cleaned." We had an event to attend and were not able to check in until about 10 pm. The beds were comfortable and the room was clean but the place is long overdue for... More 

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback concerning your recent stay with us. Your comments are very important to us and we use them to improve our service to all our guests. As you may know, we are in the middle of a renovation and will complete our guest rooms renovation this summer. We look forward to better... More 

Canal Winchester, Ohio
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 31, 2014

We have stayed at this location for 8 years during Martinsville race weekend.Staff are always pleasant and always enjoy stay. Upgrades are being made to this property. Rooms are clean, but are on the list for upgrades. Disappointed they would not make a reservations for next year. Said they do not know the date or room rate for next year.... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking the time to write about your recent stay with us. We appreciate your feedback. The reason for not making immediate reservations for our guests of the Martinsville Spring NASCAR race is that the date seems to change each year, and if we make it for the wrong weekend, we just can't be sure that... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 3, 2013 via mobile

The overall on this hotel is good. It is dog friendly. The rooms are huge. The only thing was when I checked in I asked the girl at the counter if I needed to extend my stay was it available and she said no it was sold out. I went back the next morning and another lady there said it... More 

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay with us. Our rooms are large and very accommodating for our guests and we feel providing you friendly service and clean rooms is of the utmost importance. Also, training our employees to be knowledgeable and accurate is also very important and a continuing process. More 

Melfa, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 30, 2013

Hotel looks old and worn, but was under renovation on the exterior and lobby. Parking is rather cramped, and parking for the back of the building looks iffy. It's not a confidence-builder to see a sign warning that hotel is not responsible for theft or vandalism of vehicles. There were a dozen or so people standing around the back lot... More 

Was this review helpful? Yes 2
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to give such an explicit review of your recent attempted stay with us. As you mentioned, our hotel is going through a renovation and even though things may seem in disarray, there is a plan to complete our work in the public areas soon, and the entire hotel in 2014. We're sorry we didn't meet... More 

Chincoteague Island, Virginia
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 13, 2013

My husband & I had brief business to take care of in Rocky Mount and stayed here one night in August in a king room (smoking). I always pull back hotel room sheets & check the mattress seams for evidence of bedbugs before I go to sleep, and this room/bed checked out fine. The room was fine, the staff were... More 

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking the time to write a response concerning your recent stay with us. We appreciate the feedback and look forward to using your comments to improve our service to our guests. The hotel is going through renovation now and in 2014 we will have updated the entire hotel. More 

Upstate NY
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 6, 2013

I found everything about this Comfort Inn to be pleasing. The staff were helpful and friendly, the room was clean and comfortable. It is an older property, but well maintained and clean. The location is convenient to US 220. Breakfast is typical for free motel breakfasts, but the coffee was good and both the local paper and the WSJ are... More 

Was this review helpful? Yes 2
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking the time to write about your recent stay with us. It is our goal to greet every guest that visits our hotel with friendly service. It is equally as important to make sure you have a clean room and your stay is as comfortable as we possibly make it. Thanks again for your kind... More 

Saint Paul, Minnesota
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 18, 2012

We stayed here one night in September and got over a dozen bug bites as we slept. I notified the manager, Jerry Robertson, and he promised to have a professional bed bug inspection and to provide a copy of the professional report to me. That was 3 months ago and as yet I have received no report. We also had... More 

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking the time to write about your recent stay at our hotel. I'm sorry your experience wasn't satisfactory and that our response to you wasn't immediate. The room was cleared by an inspection just days after your stay. There have been no subsequent issues with the room. More 

Richmond
Top Contributor
66 reviews 66 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 13, 2012 via mobile

Parking lots are dark and full of locals yelling in middle of night. Hotel is dated and needs serious work. Stepped of the elevator and the floor boards felt weak and soggy. Rest of floors creaky and old smell in halls and room. Bedding was stained and torn and old. Not enough plug ins for computer or iron. Road traffic... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for commenting on your recent stay at our hotel. We appreciate all feedback, and we take very seriously your observations. We pride ourselves in providing our guests with clean guestrooms, a good breakfast, and professional service from our friendly staff. Feel assured that your comments have been shared with staff and have been thoroughly evaluated. More 

Old VIRGINIA
Top Contributor
106 reviews 106 reviews
49 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed October 17, 2012

This is a well-run hotel. Pleasant staff, clean room (king bed, 2nd floor), good bath and lots of hot water! Nice breakfast and morning local newspaper, too. We were in the area for FERRUM COLLEGE HOMECOMING WEEKEND 2012, and this hotel is closest at 10 miles from the college. By the way, we found a nice home-style restaurant out on... More 

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for your recent review of our hotel. We pride ourselves on providing our guests with excellent service, clean rooms, and a great "home away from home" atmosphere. We look forward to serving you again in the future. More 

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