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All 3 Rocky Mount hotels

Comfort Inn Smith Mountain Lake

2.0 of 5 Hotel   |   1730 N Main St., Rocky Mount, VA 24151
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Comfort Inn Smith Mountain Lake

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Ranked #2 of 3 hotels in Rocky Mount
A recent review
3 of 5 stars reviewed 2 weeks ago
Buckeyefans01 Canal Winchester, Ohio
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23 people have reviewed this hotel

Traveler rating
    3
    5
    8
    3
    4
See reviews for
6
7
2
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Canal Winchester, Ohio
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this location for 8 years during Martinsville race weekend.Staff are always pleasant and always enjoy stay. Upgrades are being made to this property. Rooms are clean, but are on the list for upgrades. Disappointed they would not make a reservations for next year. Said they do not know the date or room rate for next year.... More

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking the time to write about your recent stay with us. We appreciate your feedback. The reason for not making immediate reservations for our guests of the Martinsville Spring NASCAR race is that the date seems to change each year, and if we make it for the wrong weekend, we just can't be sure that... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 3, 2013

The overall on this hotel is good. It is dog friendly. The rooms are huge. The only thing was when I checked in I asked the girl at the counter if I needed to extend my stay was it available and she said no it was sold out. I went back the next morning and another lady there said it... More

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay with us. Our rooms are large and very accommodating for our guests and we feel providing you friendly service and clean rooms is of the utmost importance. Also, training our employees to be knowledgeable and accurate is also very important and a continuing process. More

Melfa, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 30, 2013

Hotel looks old and worn, but was under renovation on the exterior and lobby. Parking is rather cramped, and parking for the back of the building looks iffy. It's not a confidence-builder to see a sign warning that hotel is not responsible for theft or vandalism of vehicles. There were a dozen or so people standing around the back lot... More

Was this review helpful? Yes 2
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to give such an explicit review of your recent attempted stay with us. As you mentioned, our hotel is going through a renovation and even though things may seem in disarray, there is a plan to complete our work in the public areas soon, and the entire hotel in 2014. We're sorry we didn't meet... More

Chincoteague Island, Virginia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 13, 2013

My husband & I had brief business to take care of in Rocky Mount and stayed here one night in August in a king room (smoking). I always pull back hotel room sheets & check the mattress seams for evidence of bedbugs before I go to sleep, and this room/bed checked out fine. The room was fine, the staff were... More

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking the time to write a response concerning your recent stay with us. We appreciate the feedback and look forward to using your comments to improve our service to our guests. The hotel is going through renovation now and in 2014 we will have updated the entire hotel. More

Upstate NY
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 6, 2013

I found everything about this Comfort Inn to be pleasing. The staff were helpful and friendly, the room was clean and comfortable. It is an older property, but well maintained and clean. The location is convenient to US 220. Breakfast is typical for free motel breakfasts, but the coffee was good and both the local paper and the WSJ are... More

Was this review helpful? Yes 2
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking the time to write about your recent stay with us. It is our goal to greet every guest that visits our hotel with friendly service. It is equally as important to make sure you have a clean room and your stay is as comfortable as we possibly make it. Thanks again for your kind... More

Saint Paul, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 18, 2012

We stayed here one night in September and got over a dozen bug bites as we slept. I notified the manager, Jerry Robertson, and he promised to have a professional bed bug inspection and to provide a copy of the professional report to me. That was 3 months ago and as yet I have received no report. We also had... More

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking the time to write about your recent stay at our hotel. I'm sorry your experience wasn't satisfactory and that our response to you wasn't immediate. The room was cleared by an inspection just days after your stay. There have been no subsequent issues with the room. More

Richmond
Top Contributor
66 reviews 66 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 13, 2012 via mobile

Parking lots are dark and full of locals yelling in middle of night. Hotel is dated and needs serious work. Stepped of the elevator and the floor boards felt weak and soggy. Rest of floors creaky and old smell in halls and room. Bedding was stained and torn and old. Not enough plug ins for computer or iron. Road traffic... More

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for commenting on your recent stay at our hotel. We appreciate all feedback, and we take very seriously your observations. We pride ourselves in providing our guests with clean guestrooms, a good breakfast, and professional service from our friendly staff. Feel assured that your comments have been shared with staff and have been thoroughly evaluated. More

Old VIRGINIA
Top Contributor
65 reviews 65 reviews
39 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 17, 2012

This is a well-run hotel. Pleasant staff, clean room (king bed, 2nd floor), good bath and lots of hot water! Nice breakfast and morning local newspaper, too. We were in the area for FERRUM COLLEGE HOMECOMING WEEKEND 2012, and this hotel is closest at 10 miles from the college. By the way, we found a nice home-style restaurant out on... More

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for your recent review of our hotel. We pride ourselves on providing our guests with excellent service, clean rooms, and a great "home away from home" atmosphere. We look forward to serving you again in the future. More

Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 4, 2012

The room we were in (double room on the 1st floor) was old and outdated. It smelled of mildew. We didn't request a new room because it was a group of us and we wanted to be close to the others. Breakfast was pretty good, though.

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for providing us feedback about your recent stay with us. We're sorry that we didn't meet all your expectations, but take very seriously your comments and concerns. We are looking forward to a major renovation in 2013-14 and our hope is that you will give us another try in the future. More

Courtland, Virginia
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 26, 2012

Hotel staff were great, everyone there was smiling and friendly.which made my stay even more enjoyable! Room was really large, comfortable beds,clean room,nice flat screen tv. Well kept up Hotel with rates that were reasonable. I did not use the pool or work out areas because I was only there 1 night. This is one of the best comfort inns... More

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you on behalf of the staff and management of our hotel. We work hard to provide each guest the quality service you received while visiting our area. We appreciate you taking the time to provide us a great response and we look forward to serving you again in the future. More

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Additional Information about Comfort Inn Smith Mountain Lake

Also Known As:
Comfort Inn Smith Mountain Lake Hotel
Comfort Inn Smith Mountain Lake Hotel Rocky Mount
Comfort Inn Rocky Mount
Rocky Mount Comfort Inn
Comfort Inn Smith Mountain Lake Rocky Mount, Virginia
Address: 1730 N Main St., Rocky Mount, VA 24151
Phone Number:
Location: United States > Virginia > Rocky Mount
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Rocky Mount
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Smith Mountain Lake 2*
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