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Comfort Inn Smith Mountain Lake

2.0 of 5
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1730 N Main St., Rocky Mount, VA 24151
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Comfort Inn Smith Mountain Lake
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43 Reviews from our TripAdvisor Community

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Bryans Road, Maryland
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed November 29, 2015

Visting for the Thanksgiving weekend, had a very pleasant two night stay. Check-in was fast and friendly. Reserved a king suite, room was clean, television, heating/cooling unit worked well. Bathroom was clean as well. Although updated fixtures should be considered by management, they all worked well. The king bed was very comfortable, and the hotel seemed very quiet and accounted... More 

Helpful?
Thank tryto82
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking time to provide us feedback about your recent stay with us. We appreciate the feedback and use it to make our services to our guests better. Our goal is for each guest to receive great service from a friendly, knowledgeable staff, a clean guest room, and a hearty breakfast. Again, thank you and we... More 

Brockport
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 17, 2015

Wàs booked at this hotel by a friend, the staff are very friendly, and sweet. was up at all hours, and we would get a warm smile from the staff no matter what the time. If I am ever in Rocky mount Virginia again will definitely book this hotel. Thank you. Very clean and nice.

Helpful?
Thank Tammy D
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay. Amazing is how we want all our guests to feel when they leave our hotel. We have a goal of making sure everyone gets a great nights sleep, in a clean and comfortable room, and wakes up to a hearty breakfast. Staff should also be friendly, professional... More 

Warren, New Jersey
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 25, 2015

Checked in very late, so didn't have time to consider anything else, or we would have. Room was absolutely FILTHY! One bed had lipstick stains on the sheets, the other had blood stains. We complained, and front desk clerk handed us new sheets! (change them yourself if you don't like the ones on the bed!). There was garbage on the... More 

Helpful?
Thank BigEddie46571
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for providing us candid feedback about your recent stay. We apologize for not meeting your expectations. Your comments have been shared with the entire staff and through our organization. We deal with our issues and resolve problems as they arise. Our goals are simple. We want to provide each guest with a clean room, a comfortable bed, and... More 

Owings Mills, Maryland
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 13, 2015

We had a great stay here Overall, it is a somewhat older facility, but not too dated, and the card in the room informed us that they are remodeling and in the process of a major renovation/updating (good to know for a future stay). There was a small fridge and a microwave in the room ... plenty of space, had... More 

Helpful?
Thank BrianB7661
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay. We appreciate your comments and use them to improve our service to all guests. We are renovating the property and look forward to offering the new guest rooms to our customers. Our goal is that each guest leave having been treated well by a professional and friendly... More 

Saint Augustine
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 10, 2015 via mobile

The room was big and comfortable. Since I use a CPAP machine I needed a plug in...severely lacking. Thank goodness I remembered to bring an extension cord. There was some kind of noise near the outside wall (the bed that I had to sleep in). The custodian/manager was quite concerned the next morning and I appreciated that. Overall it was... More 

Helpful?
Thank bigbirdsews
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for providing us feedback about your recent stay. We're glad you were pleased with the size of the room and you'll be glad to know that electrical outlets have been added to our newly renovated rooms on bedside walls. We are in renovations and expect to complete the process in mid to late September. We hope to see... More 

Sandusky, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed July 21, 2015

My husband and I were traveling to the area and stayed here. The service we received from the staff was excellent. Clean rooms and good breakfast. My husband is very picky and he really enjoyed this hotel. We would stay here again!

Helpful?
Thank KC1130
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay. We appreciate your comments and use them to better serve our guests. We are renovating our guest rooms presently and will begin offering the new rooms very soon. We hope to see you again in the near future. Thanks again for your input. More 

Charlottesville, VA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 8, 2015

Turned the key and opened the door to find unmade beds and dirty room, however, this was a blessing in disguise because that wing was a mixture of smoking and nonsmoking rooms and the hallways absolutely reeked of smoke. The second room was on a nonsmoking wing, so the air was breathable. If you find you MUST for some reason... More 

Helpful?
1 Thank Jhaley65
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to write about your recent stay with us and for being so candid. Yes, you are correct that renovations later this summer will not help people staying in June. And, yes we are a smoking facility now, but will soon be non-smoking. And you are correct about there not being electrical outlets in the rooms.... More 

Belen de Escobar, Argentina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 29, 2015

While the staff was somewhat friendly and the pool was nice, the overall experience was absolutely awful. The entire hotel smells of smoke. The hallways and stairwells were dirty with food bits on the ground. The back door to the stairwell by our room did not always close correctly to lock (scary!) The sheets for the rollaway had a lipstick... More 

Helpful?
1 Thank ja l
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

First, let me apologize for not meeting your expectations during your recent stay with us. We have been scheduled for renovations for well over a year now, and the expectation was that the work would have been complete by now. The new schedule has the work starting in July. We recognize many of the issues you experienced during your stay... More 

Morgantown, WV
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 29, 2015

I stayed at this hotel for one night returning home from vacation. I had originally intended to stay closer to Martinsville or Danville but closer rooms were sold out because of a NASCAR race. The staff at the hotel was friendly. While my room was clean, it was dated and worn out. I had to use the bathroom outlet to... More 

Helpful?
1 Thank bitmapped
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking time to provide us feedback about your recent stay with us. We appreciate your comments and use them to improve our services to our guests. We are being renovated in the next few months and look forward to providing even better service to our guests. During the renovation, the electrical outlet situation will be... More 

Durham, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 15, 2015

Spent the night recently because of it was the same hotel that my child's sports team had blocked rooms. The room was clean and within the expectations of the price point. We had two double beds and a little crowded in one bed with two adults. We were with 35 college aged lacrosse boys and the staff was very friendly... More 

Helpful?
Thank Brandi R
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for your feedback about your recent stay with us. We appreciate your comments and we use the collective of them to improve our services to our guests. In the spring of 2015, we will be renovating our guestrooms and offering a new product to our customers. We are looking forward to serving you again in the near future. More 

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