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All 3 Rocky Mount hotels

Comfort Inn Smith Mountain Lake

2.0 of 5 Hotel   |   1730 N Main St., Rocky Mount, VA 24151
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Ranked #2 of 3 Hotels in Rocky Mount
A recent review
3 of 5 stars Reviewed August 3, 2014
AnT416 Virginia Beach, Virginia
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29 reviews from our community

Traveler rating
    4
    6
    11
    4
    4
See reviews for
8
9
3
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Virginia Beach, Virginia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 3, 2014

We came in town for our family reunion and stayed here. The front desk clerk wasn't so pleasant. But I guess you pay for what you get. The room needs an update bad. Breakfast was ok. Beds are small there's a musty old smell in hallways and rooms! Our housekeeper Jaime was AWESOME, thank you so much young lady for... More

Was this review helpful? Yes 2
Henderson, North Carolina
Top Contributor
95 reviews 95 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 29, 2014

Front desk staff was helpful in finding places in town. Room was nice and pretty clean. Noise level was a little annoying from next door and upstairs (thin walls). Only problem I had was room was at the back of building. When I came in late there was no parking at back and the door didn't have good lighting, tree... More

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Sevierville, TN
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 30, 2014

We checked into this hotel and got the last room available which was a smoking room. When we got to the room the smell was terrible, the furniture was old along with the bed, which looked like it was not clean at all. The window was full of finger prints and the whole place smelled. The elevator also had a... More

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Ridgeway
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

Everyone we came in contact associated with during our stay was very helpful, polite and friendly. We were able to check in after we attended a function locally and the young lady at the desk was very helpful. Housekeeping was "on time" with fresh clean towels and linens.

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

On behalf of all our staff, we would like to thank you for taking time to provide us feedback about your recent stay. Our goal is to insure each guest has a clean room, comfortable stay, and hearty breakfast, and is met by smiling faces and friendly personnel. We hope you will choose us again on your next visit to... More

Arlington, Virginia
Top Contributor
187 reviews 187 reviews
38 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed May 20, 2014 via mobile

This did prove that pet friendly and nice, clean, and comfortable are not mutually exclusive. It did not smell at all and the room was very clean. The breakfast offering is included, but was fairly basic, still, a nice amenity when there isn't a lot in the nearby area. The only other issue we had was that the facial tissue... More

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

We appreciate you taking time to provide us feedback about your recent stay. We're sorry to hear your wife had injured a finger while here. But, we're glad you chose us and would return again. We pride ourselves on friendly knowledgeable service, clean rooms, and a great breakfast. Again, thank you for your comments. More

Sloop Point, NC.
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 20, 2014

Very nice staff who were very polite and accommodating. We tried to check in in the afternoon but were turned away as "the rooms hadn't been cleaned." We had an event to attend and were not able to check in until about 10 pm. The beds were comfortable and the room was clean but the place is long overdue for... More

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback concerning your recent stay with us. Your comments are very important to us and we use them to improve our service to all our guests. As you may know, we are in the middle of a renovation and will complete our guest rooms renovation this summer. We look forward to better... More

Canal Winchester, Ohio
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 31, 2014

We have stayed at this location for 8 years during Martinsville race weekend.Staff are always pleasant and always enjoy stay. Upgrades are being made to this property. Rooms are clean, but are on the list for upgrades. Disappointed they would not make a reservations for next year. Said they do not know the date or room rate for next year.... More

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking the time to write about your recent stay with us. We appreciate your feedback. The reason for not making immediate reservations for our guests of the Martinsville Spring NASCAR race is that the date seems to change each year, and if we make it for the wrong weekend, we just can't be sure that... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 3, 2013

The overall on this hotel is good. It is dog friendly. The rooms are huge. The only thing was when I checked in I asked the girl at the counter if I needed to extend my stay was it available and she said no it was sold out. I went back the next morning and another lady there said it... More

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay with us. Our rooms are large and very accommodating for our guests and we feel providing you friendly service and clean rooms is of the utmost importance. Also, training our employees to be knowledgeable and accurate is also very important and a continuing process. More

Melfa, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 30, 2013

Hotel looks old and worn, but was under renovation on the exterior and lobby. Parking is rather cramped, and parking for the back of the building looks iffy. It's not a confidence-builder to see a sign warning that hotel is not responsible for theft or vandalism of vehicles. There were a dozen or so people standing around the back lot... More

Was this review helpful? Yes 2
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to give such an explicit review of your recent attempted stay with us. As you mentioned, our hotel is going through a renovation and even though things may seem in disarray, there is a plan to complete our work in the public areas soon, and the entire hotel in 2014. We're sorry we didn't meet... More

Chincoteague Island, Virginia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 13, 2013

My husband & I had brief business to take care of in Rocky Mount and stayed here one night in August in a king room (smoking). I always pull back hotel room sheets & check the mattress seams for evidence of bedbugs before I go to sleep, and this room/bed checked out fine. The room was fine, the staff were... More

Was this review helpful? Yes 1
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking the time to write a response concerning your recent stay with us. We appreciate the feedback and look forward to using your comments to improve our service to our guests. The hotel is going through renovation now and in 2014 we will have updated the entire hotel. More

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Additional Information about Comfort Inn Smith Mountain Lake

Address: 1730 N Main St., Rocky Mount, VA 24151
Phone Number:
Location: United States > Virginia > Rocky Mount
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Smith Mountain Lake 2*
Number of rooms: 61
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Also Known As:
Comfort Inn Smith Mountain Lake Hotel Rocky Mount
Comfort Inn Rocky Mount
Rocky Mount Comfort Inn
Comfort Inn Smith Mountain Lake Rocky Mount, Virginia

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