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BEST WESTERN PLUS Inn at Valley View

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5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
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BEST WESTERN PLUS Inn at Valley View
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BEST WESTERN PLUS Inn at Valley View
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653 reviews from our community

Traveler rating
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    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Inn at Valley View
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Jacksonville, North Carolina
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 18, 2013

Ranked #3, but easily the best value for the midrange. Location, Location, Location. Walking distance to the mall and restaurants, next to airport road 2 exits from downtown roanoke and close enough to the Blue Ridge Parkway, all you need to know about this quiet friendly town we have grown to love, the trees are in moderate peak with full... More 

Was this review helpful? Yes
Timothy J D, Director of Sales at BEST WESTERN PLUS Inn at Valley View, responded to this review

What is it that they say, sometimes the best thing is a hidden secret? Or something like that. We like to be considered Roanoke's best hidden (But VERY VISIBLE) secret. I think it comes about us putting our guests above all. We love our guests and our guests love us! Please come back to see us sometime Timothy J Dean... More 

Nashville
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 15, 2013

This place is by far, one of the best places we have stayed for it to be a chain. Lots of extras. Comfortable room, wonderful bed, very clean, nice recliner chair, quiet, convenient!!! Breakfast was there but I did not eat. I am not a breakfast person. My husband said it was OK. They even had omelets. They let me... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Dear Claudia, Thanks so much for taking the time to share your comments. I am pleased your visit was enjoyable. I trust the wedding was a wonderful experience and the bride and groom are doing well as they embark on a life together. Please visit us again should you return to the Roanoke Valley. Sincerely, Gary Purvis VP of Operations... More 

South Florida, Florida
Top Contributor
51 reviews 51 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 13, 2013

The hotel is in good shape and the room was clean. We had to wait about 20 minutes at the front desk to check in, checking-in in the early evening. The only desk attendant was off assisting another guest leaving only an I'll be right back sign at the desk. I'm sure that was a rare occurrence and she was... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Eric, I'm sorry you had to wait at check-in. Only having one staff member on July 4th isn't a good idea, but sometimes things happen at the last minute and we can't be fully staffed as we would wish to be. Over the winter months we are enlarging our breakfast area. As the breakfast concept in hotels has steadily increased... More 

Sykesville, Maryland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 9, 2013

My new wife and I spent the first night of our honeymoon at this great hotel. Upon arrival we immediately realized this was no ordinary place. We were greeted by an incredibly friendly, funny, and helpful desk clerk. She pointed out several local restaurants where we could watch football (the hotel is located near a mall). After dinner we got... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Dear ElroyJetson, Let me get this straight. Your new bride allowed you to watch football on your honeymoon? Wow! What a lady. I hope you returned the favor and took her shopping for some new shoes or jewelry. I'm happy for you and your wife and I hope your new life together is off to a great start. I would... More 

Crossville, Tennessee
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2013

We reserved a block of rooms for family and friends. I believe everyone enjoyed their stay. Since we were busy with wedding stuff during the days and evenings, breakfast was our main time to mingle with each other. Yes, the breakfast area is small, but it wasn't a problem as people came and went. We staked our claim to the... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Craig, Thanks for sharing your comments. I am pleased your stay was enjoyable and comfortable. The wedding group was a pleasure to have and we would love to see you all return. We are soon to begin a remodel of our breakfast area. We are taking out some walls and increasing the space to give our guests more room to... More 

Plattsburgh
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 2, 2013

We've stayed here several times and always have found it to be clean and comfortable. The rooms are nice and spacious - you can even open the window if you'd like! Breakfast is included. If you are able to stop at a Virginia Welcome Center and grab the hotel coupon books, they usually have an ad in there which makes... More 

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garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Trish, Thanks so much for being a repeat guest. We love having you and would love to arrange a 2-3 day visit so you can enjoy the beauty of the Roanoke Valley and all it has to offer. Please let me know if I can assist with reservations should you be able to sneak away for a visit. We look... More 

Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 1, 2013

Our stay was on a Friday,September 20. I have stayed at four other BW Plus hotels in various locations past year and I would rate this hotel a little below their standards. After finding this place stuck behind another hotel, I agree with all other reviews that this place is clean, comfortable and very accommodating but a little worn and... More 

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garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

I'm sorry you feel as though we are slightly below the average Best Western. Our location is a little tricky as the mall roads can be confusing. However being located within the mall area does give our guests the benefit of many restaurants to choose from and the convenience of shopping at Southwest Virginia's largest shopping area. Over the winter... More 

Jacksonville, NC USA
2 reviews
4 of 5 stars Reviewed September 30, 2013

Our small group stayed in 3 rooms. Two were great, very clean, had everything we needed, no tobacco or pet odors -- nice fresh clean feeling. One of the 3 had a mild mold odor -- no problem, except for a granddaughter with high sensitivity to allergens. Otherwise, rooms were great. The food in the breakfast room was very good,... More 

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garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Thanks so much for sharing your comments. I am sorry for the smell experienced in one of the rooms. I trust the problem was resolved or we were able to relocate you to another room. We are soon beginning a remodeling of our breakfast and by such, we will create more space for our guests to enjoy our vast breakfast... More 

Falls Church, VA, United States
1 review
3 of 5 stars Reviewed September 29, 2013

Older hotel w/average amenities; our room fridge didn't work and front desk rep lied to us about it taking a while...no 'do not disturb' sign, so walked to desk on way out for family member's death funeral arrangements, desk clerk to me I had to take sign back when I asked they have it placed (hard for me to walk... More 

Review collected in partnership with Best Western

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garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Roderick, I'm sorry our guest services wasn't up to the level we pride ourselves in maintaining. I believe we completed missed the mark during your stay. I apologize for your experience with us and I hope you will allow us a second opportunity at serving your lodging needs. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Orlando, Florida
Top Contributor
114 reviews 114 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed September 27, 2013

Great front desk staff, nice large clean room with comfortable beds a computer desk and a recliner chair! Good wi-fi connections and fine breakfast-in a very tiny room. Located next door to a great Chinese restaurant named the "Red Palace." What more could I ask for?

Was this review helpful? Yes
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Thanks for your comments. I am pleased you enjoyed your visit and we look forward to you returning to the Roanoke Valley. Please let me know if I can assist with any future reservations. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

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