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BEST WESTERN PLUS Inn at Valley View

2.5 of 5 5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
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Certificate of Excellence 2014
BEST WESTERN PLUS Inn at Valley View
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BEST WESTERN PLUS Inn at Valley View
BEST WESTERN PLUS Inn at Valley View
BEST WESTERN PLUS Inn at Valley View
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572 reviews from our community

Traveler rating
    327
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    55
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167
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Inn at Valley View
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Ottawa, Ontario,CANADA
Top Contributor
64 reviews 64 reviews
24 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed April 25, 2013

This was my first return to Best Western after 40 years ( the last time I was told by a Greek franchise owner that if I don't like it I can go elsewhere!) And so I was pleasantly greeted and found the place impeccable. Well located. Well kept. Excellent value for the dollar. This said from a guest who has... More 

Was this review helpful? Yes
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

What a kind review you have given us!! We sometimes miss the mark, but we love our jobs and we hope it shines through! Come back and see us very soon! More 

Marion, Massachusetts
Top Contributor
66 reviews 66 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 20, 2013

This was our first stay at one of the new "Plus" level Best Western and, in general, it was a very nice stay. The hotel was well=located, in a row of "nicer" hotels - Hyatt Place, Mainstay, etc. - near the airport and near a big - make that giant - mall. The grounds and presentation was much batter than... More 

Was this review helpful? Yes 2
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

Mr. O'Connell, Thanks so much for the kind review! Yes, we have SkillsUSA in this weekend. The hotel has been full with teens since Friday afternoon...and we love having them! We do have a lobby and it's beautiful (see photos), but because our breakfast area is so small, we set tables and chairs up to accommodate the large groups. This... More 

Suffolk, Virginia
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 16, 2013

When I found the motel online, the price was pleasing. But by the time they finished their add-ons it was not so pleasing. The main surprise was the charge for the in-room safe. The clerk said that is automatic, unless you ask for it to be taken off at the time of reserving. I said, they never told me it... More 

Was this review helpful? Yes 1
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

Leslie, Lawdy...if that's not a direct shout out to me...I don't know what is! ;-) I'm sorry they didn't explain to you how the safe charges work at Booking.com when you made your reservation. I think they just tell you the amount and let us explain it....so here's the explanation: We provide safes in our rooms. Not everyone uses their... More 

Calgary
Top Contributor
86 reviews 86 reviews
66 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed April 13, 2013

I have to scratch my head on what people write here... This place does NOT deserve to be # 2 in Roanoke at all! Location is good, but there are many decent options just around the corner anyway. Breakfast is mediocre and front desk unfriendly. Upon check-in I saw the note about charging extra for the safe. I said I... More 

Was this review helpful? Yes 2
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

Fortaleza, I'm so sad that you wrote that we don't deserve to be #2 in Tripadvisor....ouch! And the line "if in Roanoke, avoid this place" is surprising! We work very hard to provide excellent service. We're not perfect....and slip up sometimes...but we care and strive to hit the mark! But isn't it great that there is now a place online... More 

Auburn
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 9, 2013 via mobile

Have stayed there before several times. The location, rooms, wifi, and breakfast are good. But: What they show you on the web site and the paper receipt does not match. I.E.: - email confirmation: $94.57 - paper receipt: $94.57 - credit card charge: $1.00 - credit card charge: $96.15 I asked the person at the desk, he said this normal,... More 

Was this review helpful? Yes 4
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

To our Wanderer....we appreciate it so much that you keep coming back to stay with us. That says a lot! And you are correct. Always check your receipts...anywhere...everytime. I see the difference in your confirmation and bill upon check out is the safe fee ($1.58). Most hotels just hide the fee in with the rate, but we detail it in... More 

Narrows, Virginia, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 26, 2013

This hotel was great except for the guy who checked us in. My daughter and I had attended a dance competition all day on a Saturday very recently in Roanoke. I had phoned ahead to the hotel about a week in advance letting them know I would not be checking into the hotel until close to 11:00 p.m. and that... More 

Was this review helpful? Yes 3
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

Hello there Friend! We loved having dancers all over the hotel! I hope all of the girls had fun! Boy, imagine Dante's embarrassement when he read this review! He loves to see his name mentioned but this time he was (for once) speechless. He said he really was joking..(but he also always thinks he's funny....we all do here)...and he learned... More 

Harrisburg, Pennsylvania
Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 23, 2013

Even though there was a breakfast bar, instead of a restaurant, it was alright. The staff was great and pleasant. Most importantly, the rooms were so clean that I asked the crew what they were using so that I could buy some for home: Ecolab! We will definitely use this Best Western again in our travels.

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review

Thanks for your pleasant comments concerning your recent visit. I am pleased all aspects of your stay were enjoyable. I'm glad you thought so much of the cleanliness of the hotel that you asked for the name of the cleaners we use. Remember, it isn't always the cleaning product, but the people using it. We have a great staff at... More 

Chilhowie, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

I am the coach of a sports team that has been staying here for the past 4 years. Each time it is a wonderful experience. Rooms are very clean and the staff more than helpful. The Complimentary breakfast has more than enough for us to fill up on. Kids also love the pool and the little rubber duck they find... More 

Was this review helpful? Yes 1
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

Shane, another year has come and gone for our annual VHSL friends! We enjoyed having your team here very much! We always hear how well-behaved your "boys" are when you visit and look forward to seeing everyone again next year! Good luck in all of your competitions! More 

State College, Pennsylvania
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 20, 2013

We found this hotel to be very clean and the service was friendly. Every time I met one of the staff they would always greet me. The rooms were nicely appointed and exceptionally clean. It appeared to be recently updated complete with a lounge chair and ottoman. There were plenty of outlets available to plug cahrgers for phones and computer.... More 

Was this review helpful? Yes
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

Hello there! Yep! Everyone we see we try to talk to! We love our guests and hope that everyone who stays here feels comfortable and at home. The next time you stop by, let us know that you wrote a review on here! We'll stop and talk to you even more! :) More 

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Additional Information about BEST WESTERN PLUS Inn at Valley View

Address: 5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Valley View 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western
Hotel Style:
#2 Romantic Hotel in Roanoke
#3 Family Hotel in Roanoke
#3 Business Hotel in Roanoke

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