To put it briefly, bed bugs travelled home with me from this hotel and I have been suffering nothing short of a nightmare. I am 100% sure of this because the next day after I woke up from my sleep at the hotel, I noticed a blood mark and black dots on the white bed sheet where I slept. I... More

We had an issue at check-in and were very unsatisfied with how we were treated. Will avoid in the future.

Courteous staff, and well kept hotel. We stayed for one night and found the staff to be both courteous and friendly. My little boy grabbed the phone and must have dialed the front desk, and they called our room to check on things. Breakfast included fruit, coffees, juices, cereals, omlets,donuts, breakfast bars, sausage, bacon, bisquits and gravy, and much more.... More

We traveled to Roanoke for a high school graduation, stayed at Best Western Valley View. Very nice hotel....very clean...the staff was always friendly and helpful....the rooms were GREAT...quiet at night. Close to lots of places to eat....the mall is just a block away.....would for sure stay there again.

The hotel had nice rooms, but very unfriendly staff. Would not stay here again.

We stayed here for one night on our way to the Smokies. Hadn't been at Best Western in years. Room was MUCH nicer than expected, had obviously been renovated recently. Room was large enough for oversized work desk and lounge chair. All surfaces in room looked like they were granite. Good lighting. Plenty of towels for family of 4 (we... More

The check-in experience was pleasant with prompt service. Nice location near the Valley View Mall. Room had a flat screen t.v. and leather chair with ottoman. Very comfy and quiet as requested. The bed was very comfortable and had 5 pillows which is heaven to me. However, the bathroom was not clean to par. There were dirty marks on the... More

We stayed there just recently as a mere stop between NY and New Orleans. We had no idea what it would be like but were pleasently suprised. The guy at the front desk - Terron - was lovely and extremely helpful. We got a great room for a great price. The only issue was that as the place had been... More

We were traveling along the Blue Ridge Parkway and stopped for the night in Roanoke. Initially we tried to get a room at the Comfort Inn, but they were booked. The front desk person suggested we try the Best Western next door, mentioning that it had just been completely remodeled. We were greeted by a lovely receptionist at the Best... More