The hotel had nice rooms, but very unfriendly staff. Would not stay here again. more

The Staff was great the start with the desk cathy was great with check in an the house keeper was so awasome her name was tina an she was so nice an helpful she put a smile on my face everyday. I had a problem with my room an i told the maintance man Andy an he fixed it very... more

We stayed here for one night on our way to the Smokies. Hadn't been at Best Western in years. Room was MUCH nicer than expected, had obviously been renovated recently. Room was large enough for oversized work desk and lounge chair. All surfaces in room looked like they were granite. Good lighting. Plenty of towels for family of 4 (we... more

The check-in experience was pleasant with prompt service. Nice location near the Valley View Mall. Room had a flat screen t.v. and leather chair with ottoman. Very comfy and quiet as requested. The bed was very comfortable and had 5 pillows which is heaven to me. However, the bathroom was not clean to par. There were dirty marks on the... more

We stayed there just recently as a mere stop between NY and New Orleans. We had no idea what it would be like but were pleasently suprised. The guy at the front desk - Terron - was lovely and extremely helpful. We got a great room for a great price. The only issue was that as the place had been... more

We were traveling along the Blue Ridge Parkway and stopped for the night in Roanoke. Initially we tried to get a room at the Comfort Inn, but they were booked. The front desk person suggested we try the Best Western next door, mentioning that it had just been completely remodeled. We were greeted by a lovely receptionist at the Best... more

Can't say enough about the friendly, helpful staff, they were awesome! Close to the airport, but kind of hard to get to the first time. It seems like all the roads right there are called Valley View "something" (Blvd, Rd, Ave, NW, etc) and if you keep following them to the right you'll find yourself on the freeway with no... more

We arrived at night and the clerk was very nice and accomidating. The lobby is very pretty and the room was clean,comfortable with a flat screen TV. It is located in the Valley View Mall which is great for shopping and restaurants..we ate at TGI Fridays since it was late when we arrived...it was excellent. you must try the Ribs..they... more

Amenities in room that I would expect at a higher class, more expensive hotel. Staff very nice. Checked in around midnight and had no problems. more