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BEST WESTERN PLUS Inn at Valley View

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5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
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BEST WESTERN PLUS Inn at Valley View
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701 Reviews from our TripAdvisor Community

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Traveler rating
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    203
    72
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    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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  • All months
    (701)
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    (175)
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    (218)
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    (131)
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Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Back in town. The front desk is run by Skylar when I walked in I was met with a smile and my room was ready I got a king room is spacious and nice and clean also I ordered from Frank's Italian restaurant they delivered it's a must when you stay the food was good and they delivered it fast... More 

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Halifax, Nova Scotia
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Good: Pet friendly. Not a bad neighborhood. Breakfast included. Free Parking Bad: Well over $100/night with a surcharge for the animal (fine) of $25. Dirty carpet in the hallway. Dingy/dirty everything else. Yucky damp smell. WiFi was flaky at best.

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Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

GOOD: Dog Friendly (no fine, just a $20 cleaning fee), Great neighborhood, Close to shopping, restaurants, Has brand new fitness room, Guest Laundry, Awesome breakfast, Caring Staff, comfortable beds, 37" inch HD TV's, Microwave/Refrigerators in every room, Tripadvisor Excellence Award, meeting facilities, lovely rooms....and more. BAD: Not the newest in town, (Big boys creeping up around us), Small breakfast area,... More 

Georgetown, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was wonderful, starting with the fine staff at check-in. We were traveling with a pet and arrived at the hotel after 10 PM. They checked us in quickly and were very helpful and friendly. The hotel was clean and well situated for shopping and dining. We liked it so much we stayed there about 2 weeks later as... More 

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Newcastle Upon Tyne
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed one night during first week in August 2015, on our way from Winchester VA to Asheville NC. A little trouble in finding the place as it's tucked away in the corner of a retail/food/ hotel area though that means eating places are nearby. Room was fairly standard if somewhat dingey, had the necessary facilities for an overnight stay but... More 

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Myrtle Beach, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very good value for the money. The room was clean and comfortable. The breakfast was good. Staff was friendly. Lot of great restaurants and shopping in walking distance. The only problem we encountered was that none of the beverage machines were working and we ended up losing $2.00 in them. We did go to the front desk to let them... More 

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Roanoke, Virginia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

OMG where do I start...I enjoy writing great reviews, hotels and staff should be praised on its great service( but this IS NOT that review, I have my own travel blog, I am curator and a professor so trust me when I say.....Don't stay HERE! First, we arrived after a long vacation from Cabo San Lucas, so we were tired.... More 

Was this review helpful? Yes 1
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

My response is for the reader considering this hotel. This reviewer wrote me a letter today. (Friday, Aug. 28th) In the letter she said "insects poured out of the telephone" and there was "an inch of dust covering the entire room". I emailed her back....and got no response. Now, we're not perfect. We're not new...but we're clean! We've been renovated... More 

Hendersonville
Level Contributor
287 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 1 week ago

The Best Western Brand is known to me and I am a repeat customer. The hotel is clean and very attractive. The staff was helpful and the rooms were well decorated. The pillows were awful. The internet was not reliable. Eveything else was great.

Review collected in partnership with Best Western

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Skyelar B, Front Office Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

Hendersonville, I was pleased to read your review and I do apologize that you did not enjoy our pillows, though everyone has different preferences. Our internet has been upgraded to the best available and I do hope you will come back and see us and give us another chance to provide you great service. Happy Travels, Skyelar Blair Assistant General... More 

Chesapeake, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Taking my daughter on the way to college, we had an extra day, so we spent in Roanoke. At first, we tried Quality Inn but they were fully booked. So we tried BW, this was in a nicer group of hotels. This hotel was a pleasant suprise. Rooms and accommodation were clean and comfortable. Pool was small, but we did... More 

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Skyelar B, Front Office Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

College bound, Thank you so much for your kind review! We are located within walking distance to several restaurants, the Valley View Mall and we also have 30 plus eateries and stores in the area. I am so glad that we made such an impression and I do hope you will come back and see us again soon. Happy Travels,... More 

Stone Mountain, GA, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have come to Roanoke yearly for the past 10 years or more. I always stay at Best Western and have never been disappointed. The location is good for me because of its proximity to the mall and many nice restaurants. Also it is easy to get to the interstate.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Skyelar B, Front Office Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review

Georgia friend! So happy to read your review, I am glad you keep coming back to see us and that we can continue to bring you back time after time. Happy Travels, Skyelar Blair Assistant General Manager More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Again this was another best western hotel that smelt damp as if flooded and not dried out properly. Despite this it was clean and the small pool saved this from being a very poor review. Breakfast selection was poor. Good location for eating out at night.

Was this review helpful? Yes 2
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