We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 37 Roanoke hotels

Residence Inn Roanoke Airport

3.0 of 5 Hotel   |   3305 Ordway Drive, Roanoke, VA 24017
Hotel website
Hotel deals
Hotel amenities
Special Offer
Earn Up To 25,000 Points
Save Saved
You added Residence Inn Roanoke Airport to your Saves list
Residence Inn Roanoke Airport
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
80%
Ranked #12 of 37 hotels in Roanoke
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Gudewich Frederick, Maryland
  • Overview
  • Reviews (116)
  • Photos (21)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (23)
  • Location
  • More
Write a Review

116 people have reviewed this hotel

Traveler rating
    62
    30
    16
    2
    6
See reviews for
39
23
9
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Frederick, Maryland
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here one night while traveling to NC. My husband and I are Marriott Rewards members and always stay in Marriotts when possible. This hotel met my expectations. The overall hotel appearance was neat and clean. The breakfast is alway a bonus because there are alway healthy options. I used the gym twice and found it stocked with towels.... More

Was this review helpful? Yes
Wetumpka, Alabama
Top Contributor
192 reviews 192 reviews
46 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our first hotel as we were passing through on a long trip. The hotel didn't seem too bad. Overall average, and they did offer the military rate. Morning breakfast was adequate with some fruit options.

Was this review helpful? Yes
Ops_Director_Josh_G, General Manager at Residence Inn Roanoke Airport, responded to this review

Dear Guest, Thank you for your recent stay with us. We are sorry that you feel your stay was just average as we strive to make sure each stay for our guests is a very positive experience. Should your travels bring you this way again we hope you will give us another More

Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel exclusively when I travelled to Roanoke (6 times a year). Stayed there two weeks ago and found what I saw on my previous two trips. Rooms a little dirtier, meals a bit skimpier, and the internet still was VERY slow. I had hoped to see improvement but 3 strikes and yer out. Will head to... More

Was this review helpful? Yes
Ops_Director_Josh_G, General Manager at Residence Inn Roanoke Airport, responded to this review

Dear Guest, Thank you for your recent stay with us. I am sorry that your stay was not a positive a stay. We are currently working with our internet provider and are very close to a big increase in our internet service for all guests. Additionally we have started the new Marriott social program that has added some real nice... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

We spent three nights at this hotel.our room was never made up. It's unbelievable. When we complained after the first night we were of course assured that it would be made up the next day. ( We were told the maids had all left for the day by the time we came back to discover our unmade room.) Beyond the... More

Was this review helpful? Yes
Ops_Director_Josh_G, General Manager at Residence Inn Roanoke Airport, responded to this review

Dear Guest, Thank you for your recent stay with us. We are very sorry that we did not meet your expectations. I can assure you we will use your feedback to follow up with training and any coaching that needs to take place to ensure this does not happen for you or future guests. Should your travels bring you this... More

Columbia, South Carolina
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stopped at the Residence Inn in Roanoke on our way back from New England. We found the room to be very nice, with ample room. The hotel had a free supper and free breakfast. Both meals were very good. The staff were very nice and helpful! We would definitely recommend the Residence Inn at the Airport. Bruce and Janet... More

Was this review helpful? Yes
Williamsburg, Virginia
Top Contributor
97 reviews 97 reviews
39 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed July 7, 2014

We would stay here again. Staff was nice and the breakfast was pretty good. Rooms were clean. We were told that animals are usually kept to the first floor but we were put in a room on the third floor right next to two noisy corkies. This was after asking the check-in person to put us in a room that... More

Was this review helpful? Yes
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you for taking time to review our property. We are a pet friendly hotel, but having pet hairs in the room should not happen to any of our guests. We deep clean all of our rooms after a pet stays, and clearly we failed in this instance. We do try to keep all pets on the first floor but... More

Woodbridge, Virginia
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 6, 2014

I'll start with the good, and then go to the not so good. The room was spacious, and the bed was comfortable. The housekeeping in the rooms was good - except they did remove all the towels the first day even though we hung them all up. The hotel was very quiet - even though we had a room next... More

Was this review helpful? Yes 1
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you for your review. I am sorry to hear about some of the issues you had while you were with us. We certainly value our loyal guests, and I am sorry that our staff did not properly address your rewards status. In regards to the cleanliness of the property, we certainly value a clean hotel as a top priority... More

Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 30, 2014

Regular residence inn with the exception of the staff. They could not have been better. From the greeting at check in, to the day I left everyone I came across was hard working and happy to assist. The night kitchen manager and evening front desk associates went above and beyond for everyone.

Was this review helpful? Yes
Atlanta, Georgia
Top Contributor
167 reviews 167 reviews
73 hotel reviews
165 helpful votes 165 helpful votes
1 of 5 stars Reviewed May 7, 2014

I got to the hotel after a long, long car ride. James at the desk announced that I would be on the 4th floor. I asked if anything lower as I had heavy, cumbersome bags. Nope-we are busy. He then let me know that my room was at the end of the hall. I pointed out that my profile requested... More

Was this review helpful? Yes 5
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you for your review of our property. Our guest's safety is our main priority and I am very sorry we did not have a room close to an elevator for you. We try extremely hard to make sure all of our guest's profile requests are met, unfortunately at times due to availability we can not meet all requests. If... More

kutztown
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 6, 2014

We were not happy with this Marriott. When booking were told we would have 2 bedroom suite. We said we wanted a large suite because we had 3 adults and baby. Price given was quite a bit but we thought we were getting large suite. We got a small suite with 2 very small bedrooms. We had no place to... More

Was this review helpful? Yes 1
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you for taking time to review our property. We are sorry to hear that the two bedroom suite wasn't spacious enough for you. The living room & kitchen area are 13x22, and each bedroom is 18x22 giving the two bedroom suite a total of 718 sq ft. Our pool is outdoor and will be opening later this month. We... More

Owners: What's your side of the story?
If you own or manage Residence Inn Roanoke Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Residence Inn Roanoke Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Roanoke Airport

Address: 3305 Ordway Drive, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Roanoke Airport 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Marriott, Priceline, Tingo, HotelsClick, Hotels.com, BookingOdigeoWL, Venere, Expedia and Otel so you can book your Residence Inn Roanoke Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Roanoke Airport Hotel Roanoke
Roanoke Residence Inn

21 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Room/suite (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (6)
Viewed
Dining (5)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Roanoke with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Family Hotel in Roanoke #10 Business Hotel in Roanoke
Hotel Class
Number of rooms
80

Questions & Answers

Questions? Get answers from Residence Inn Roanoke Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer