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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

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110 Shenandoah Ave, Roanoke, VA 24016
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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
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1,609 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
See the most recent reviews
fairfield,ct
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 8, 2014

I stayed at this locaction before but only for one night. The hotel is beautiful so I made a mental note that i would come back. I did, we booked for two nights using a AA discount so the cost was about $135 before taxes. I am a HH member as I like the points and perks(it's free to join).... More 

Was this review helpful? Yes 3
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear hungry_hungry_hipp0, thank you for your review and for choosing the hotel for your accommodations. I appreciate the kind words and am glad you enjoyed your stay. We are honored by your return patronage and membership in the rewards program. I hope if your travels return you to the Roanoke Valley, we will again have the opportunity to serve you.... More 

Montoursville, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 8, 2014

Virginia Tech and Hilton have partnered to provide a hotel experience in "the grand style," just as the Norfolk and Southern RR owners intended in 1882, when the hotel was first constructed. The 1990s restoration and modernization was done thoughtfully with excellent results. The walk from the hotel to downtown Roanoke was made easy and safe via the enclosed overhead... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear Oscar K, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and will certainly put your suggestion into consideration. I am sharing your review with our staff and hope if your travels return you to the Roanoke Valley, we will again be honored to serve you. Sincerely, Gary Walton General... More 

Mooresville, North Carolina, United States
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 7, 2014

I stay at this hotel every month and was disappointed once again upon checking in today. Despite being a Diamond member, the front desk never ackowledges the status nor do they upgrade. I don't expect this every time in any hotel I stay in but feel the level of service especially for the brand's most loyal is seriously lacking. Althought... More 

Was this review helpful? Yes
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear Amy W, thank you for your review and for choosing the hotel for your accommodations. I apologize for the lack of acknowledgement as we greatly value and appreciate our guests and members. I can assure you I will be sharing your review and that corrective measures and training will be put into place. I thank you for sharing your... More 

Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2014

The Hotel Roanoke is an extremely well maintained hotel. The staff is extremely professional and friendly. The hotel is centrally located within walking distance to the center of the city. The location affords you the opportunity to dine in over a dozen very nice restaurants and cafes. If you have a child at Roanoke College this is the place to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear LawrenceJulio, thank you for your review and for choosing the hotel for your accommodations. We appreciate your returned patronage and are honored to have you as a guest. Thank you for the kind words and we look forward to serving you again soon. Sincerely, Gary Walton Gernal Manager More 

Richmond, Virginia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 6, 2014

From the valet to the housekeeping staff and everyone in between, the staff at this hotel made for an amazing weekend. The front desk was more than accommodating to my request for connect rooms. In many ways I was a high maintenance guest. I was sharing two rooms with my sister and brother in law and my young niece and... More 

Was this review helpful? Yes
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear Abbey W, thank you for your review and for choosing the hotel for your accommodations. I will be sharing your review with our team as it exemplifies the service and experience we strive for on a daily basis. I hope if your travels return you to the Valley, we will again get the honor to serve you. Sincerely, Gary... More 

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed May 6, 2014

First, I want to rate the front desk staff ten stars. The gal who checked me in was beyond amazing. I would hire her to work at my company any day. She knows what service is. The rooms are ok and very clean, but nothing special. The ambiance is very cool. Love the history of the hotel. The reason I... More 

Was this review helpful? Yes
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Thank you for your review of our hotel and restaurant. We’re very sorry that you were disappointed with your entrée, and we’ve shared your comment with our culinary team. We will be re-instituting training seminars based on the menus and can assure you this miscommunication will not happen again. The next time you’re in the area, we hope you’ll come... More 

Richmond, VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 6, 2014

Love the interior of the hotel and the shuttle service is great. The rooms are not anything special but they are clean and the service is good. I think the rate is a little high but the location for events is good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear Lynn K, thank you for your review and for choosing the hotel for your accommodations. I appreciate your kind words and will be sharing your review with our staff. If your travels return you to the Roanoke Valley, I hope you will again choose us for your accommodations. We look forward to serving you. Sincerely, Gary Walton General Manager More 

Gaithersburg, Maryland
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 5, 2014

Just stayed the weekend at this enormous hotel in downtown Roanoke, Va., and it was a mixed bag for me. In fact, fair or unfair, I find myself rating this hotel at 3 stars probably because of the price. If the rooms were in the $70 range instead of the $200 range, I would probably be rating it 4 or... More 

Was this review helpful? Yes
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear David H, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconveniences experienced and these service issues will be addressed immediately. I appreciate the honesty and thoroughness and will be sharing your review with our staff. We would love to serve you again if your travels return you to the Roanoke... More 

Falls Church, VA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 5, 2014

Charming and Elegant, but not presumptuous. Staff was friendly and helpful. Rooms were immaculate and everything worked. Did not eat in dining room, but the food and drink in the Pub was excellent. Will come back.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear James S, thank you for your review and for choosing the hotel for your accommodations. Thank you for the kind words and we look forward to serving you again the future. Sincerely, Gary Walton General Manager More 

Brevard, North Carolina
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 5, 2014

My husband and I stayed here for a couple of nights in early April 2014. We only intended to stay one night, but our experience was so great, we extended our stay. The hotel itself is a beautiful, historic building, conveniently located close to restaurants and sightseeing right downtown in Roanoke. We had a beautiful nighttime view of the Roanoke... More 

Was this review helpful? Yes 1
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear bandbhiker, thank you for your review and for choosing the hotel for your accommodations. It was wonderful to read the kind comments and I will be sure to pass them along to our teammates. I really enjoyed the pictures and feel your experience exemplifies what we strive for on a daily basis. We are honored to have you as... More 

Hotel Review Summarization

What travelers say

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