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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

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110 Shenandoah Ave, Roanoke, VA 24016
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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
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1,501 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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Cazy, West Virginia, United States
Top Contributor
73 reviews 73 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were in Roanoke on business again and stayed at thrvRoanoke Doubletree. Once again we got a great upgrade to a parlor suite. It is a great room with plenty of room. The valet staff is always helpful and attentive to your needs. We took the complimentary shuttle to dinner.

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

The Hotel Roanoke has become a tradition when visiting town. Their simple but yet luxurious amenities make every visit a family memory. Nice rooms with beautiful views, courteous staff, great new outside pool and even better bar with live music and pool table setup. If you are in beautiful Roanoke, the HR is the place to stay, highly recommended.

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great to be back at the Hotel Roanoke, a huge old pile with the feel of a castle on the Rhine. Love the large rooms and the non-institutional furnishings that have that old-timey feel. All you want from a business hotel, including valet parking, gym, executive lounge, very comfortable beds and excellent temperature controls and internet. Gracious service in the... More 

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Virginia
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The semi formal banguet was held in June at the Hotel Roanoke and Convention Center following a 3 day convention. The food choices and service were quite disappointing to say the least. We only received water during the meal until dessert time,coffee was offered long after dessert was brought to table(no choices) The entree was an odd combination of items-difficult... More 

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Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear danab80, thank you for your review and for sharing your experience. I apologize for the inconvenience experienced and will be sharing your review with our team. We strive daily to provide the best in product, service and experience and unfortunately we were not at our best. We will make corrective measures and I hope if your travels return you... More 

Oklahoma City, Oklahoma
Top Contributor
83 reviews 83 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I've stayed at this hotel numerous times and have never been disappointed. Great service, clean comfortable rooms, and great location. Perfect for getaways and conferences. I highly recommend the Hotel Roanoke!

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Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear Steverino-OKC, thank you for your review and for choosing the hotel for your accommodations. We are honored by your return patronage and to have you as a guest. I am glad you have enjoyed your experiences and we look forward to serving you again in the future. Sincerely, Gary Walton General Manager More 

Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel 4 times during week long seminars the last couple of years. I routinely stayed in the corner rooms like 515, 415, etc. I found those rooms to be very comfortable looking out to a yet another historical church building. I would recommend those corner rooms which have two beds and 3 sets of windows.... More 

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Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear SgtSnuffy, thank you for your review and for choosing the hotel for your accommodations. We are glad to have served you and enjoyed reading about your expereicnes. We eagerly await your return to Roanoke and to serve you again. Sincerely, Gary Walton General Manager More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Had one minor incident with insects in bathroom. Housekeeping, manager and security responded immediately. I was asked if I wanted to move, but it was a late hour and I didn't feel scared or threatened by anything. I was given a breakfast pass on the spot. I was also contacted at home and was offered points on my Hilton Honors.... More 

Review collected in partnership with DoubleTree by Hilton

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Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear michaelwR1860DG, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced, but am glad to see the issues was resolved quickly and professionally. I do hope if your travels return you to the area, you will again choose us for your accommodations. We hope to serve you again in the... More 

Roanoke, Virginia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Room was great. Lack of restaurants was not impressive. There was a noisy bar and an expensive restaurant at hotel. They said you can walk just a short distance to some restaurants . It was not a short distance . After walking thorough the covered walkway, I was hoping to see this corner where the eateries were . I saw... More 

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Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear Gayle B, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience as we do offer shuttle service into the area and we need to be better at showing the accessibility and convenience. I will be sharing and addressing your review with our team. I do hope if your travels return... More 

Fredericksburg, Virginia
1 review
1 of 5 stars Reviewed 5 days ago NEW

I stayed at the Hotel Roanoke this week for a two-day business conference. I was tired and drifted to sleep by 11 PM but was quickly woken up by people laughing and talking loudly in the hallway outside my room & then partying in the room next door. Constantly coming in and out of the room, loud voices then in... More 

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Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear Susan S, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced. This is unacceptable and we are addressing the situation with our staff and managers. We do have policies in place and this should not have continued to happen. I appreciate you sharing your experience with us and we... More 

Harrisonburg, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Bad day at check-in. Front desk insisted that we bill the room to a credit card even though my Company had booked and paid for about 40 rooms already. She insisted she was right and said she confirmed this with her supervisor. she then proceeded to give me a couple of my cohorts keys that would not unlock the room.... More 

Was this review helpful? Yes
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review

Dear wayne p, thank you for your review. I apologize for the inconveniences experienced. I will be reviewing this with our team, but we do request a credit card for incidentals. I appreciate you sharing your experience with us and will be addressing these issues with our team. Sincerely, Gary Walton General Manager More 

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