We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

MainStay Suites Airport

#10 of 39 Hotels in Roanoke
Certificate of Excellence
2.0 of 5
Hotel website
Hotel deals
5080 Valley View Blvd., Roanoke, VA 24012
Special Offer
Choice Privileges Points
MainStay Suites Airport
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #10 of 39 Hotels in Roanoke
Certificate of Excellence
A recent review
5 of 5 stars Reviewed January 11, 2013
al b Brandywine, Maryland
Add Photo Write a Review

121 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    70
    30
    11
    5
    5
See reviews for
44
24
4
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
  • All months
    (121)
  • Mar-May only
    (27)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (17)
All months
There are newer reviews for MainStay Suites Airport
See the most recent reviews
Brandywine, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

Good morning, I would like to comment on my recent stays at this hotel. My business has me traveling to the Ronoake area, I have stayed at the location 4 or five times. Each time, I have had the pleasure to check in when Curtis is working the front desk. Since my first stay, Curtis has been exceptional. She makes... More 

Was this review helpful? Yes 2
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Mr. Barner, Thanks so much for your comments and kind words about the hotel and in particular, Mrs. Curtis. She is an amazing lady and treats all of our guests as though they were coming into her home. I will pass along your kind words and give Mrs. Curtis a pat on the back. Thank you for being a repeat... More 

woodstock
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 7, 2013

We've stayed here before- the rooms are clean- though some corners in the bath room area could use a scrubbing!. The staff is very helpful, polite and considerate. This location is very convenient to downtown Roanoke. We noticed this visit that the milk in the fridge that is in the free breakfast area was out dated. When we asked for... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thank you for your comments. I am pleased you have returned to stay with us again and I certainly value your comments. I have already spoken with the General Manager concerning the expired milk containers and I can assure you this will not happen again, nor will any cutting corners with food preparation, storage, or usage be tolerated. We value... More 

New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 11, 2012

I'm a flight attendant so I've stayed in different hotels both in the U.S. and International and I have to say this is one of the best hotel I've stayed in. Friendly service, interior decore was very cozy and imaginative, has delicious complimentary breakfast, the room was very homey. I really enjoyed staying here.

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thank you so much for sharing your comments concerning your recent stay at the MainStay Suites Airport. We are pleased your stay was enjoyable and you found our staff to be friendly and helpful. As a flight attendant, I am sure you have experienced all types of hotel stays and I am pleased you rate us so highly. We look... More 

Chesterfield, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2012

We have stayed at this facility for a couple of years now. Curtis always makes us feel special as she greets us with a smile and cheerful disposition. She is always willing to help in any way. This past visit, I left my purse in the breakfast area without realizing it. Soon after we returned to our room, Amanda called... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thank you for being a loyal guest of the hotel and for sharing your comments of your recent visit to the MainStay Suites Airport. I am pleased your purse was returned safely and I will pass along your comments to Curtis and Amanda. We look forward to serving your lodging needs in the future. Sincerely, Gary Purvis VP of Operations... More 

Middletown, DE
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed November 26, 2012

First I want to start off with letting you all know that I am not a complainer. I always find "the gold" in the situation. So I'm not going to nit-pick about ever little thing when I review places. We stayed here in October while traveling to Nashville for a conference. It was my husband and I and my two... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thank you for your candid comments concerning your recent visit to the MainStay Suites Airport. I apologize we missed the opportunity to live up to our standards. I am truly sorry you did not have a pleasant experience at our hotel. I have taken it as a personal matter to inspect your room and follow up with maintenance and housekeeping... More 

Virginia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 26, 2012

We found this hotel through the Choice Hotels site. We'd never used this brand before and were very pleased. The suite is set up for a long term stay, complete with a full sized fridge, dishwasher, dishes, sofa and recliner in the living area. The king size bed was very comfortable. The location is great, near many restaurants and the... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

What a great description you provided of our rooms. I really don't have anything to add. Thank you so much for giving furture guests an idea of the accommodations we offer. Also, you know what they say...."location, location, location!" We have it all. Convenient to the airport, downtown, areas largest shopping mall, restaurants, and I-81. We hope to see you... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 30, 2012

Stayed here one night while driving the Blue Ridge Parkway. A little ways into town, but not too bad of a drive. I will echo the previous comment about GPS not finding the exact location, but a little common sense is all you need. The only thing keeping this from being a 5 star review is that both the blanket... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed October 11, 2012

Stayed in10 hotels whilst on holiday from UK. The front desk receptionist, Curtis, was one of the nicest staff members we met on our travels. Welcoming, friendly and helpful. Hotel was reasonably priced and clean. Booked for 1 night but following day, booked in for an additional night.

Was this review helpful? Yes
Whitby, Ontario
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 4, 2012

Front desk was funny and extreemly helpful. Great check in and check out. Room was spotless, rate was good, breakfast and WIFI included. I had a suite which was wonderful. Everytning was great for my one night stay. Would recomend it for sure.

Was this review helpful? Yes
Richmond, VA
1 review
4 of 5 stars Reviewed September 6, 2012

Curtis,the front desk staff member was very friendly and helpful. She was a joy to see at the front desk. Ralph,the shuttle bus driver was friendly,and a excellent host. These two people were very professional. They made a bad day good. Bonnie-front desk staff was a pill to swallow. I received a call from her,regarding my room. She informed me... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3)
Viewed
View from room (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (2)
Viewed
View from room (2)
Viewed
Other (27)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Roanoke hotels
0.1 mi away
BEST WESTERN PLUS Inn at Valley View
0.1 mi away
Comfort Inn Roanoke Airport
0.2 mi away
Hampton Inn & Suites Roanoke Airport
Show Prices
Show Prices
Show Prices
4.0 mi away
Cambria Suites Roanoke
Cambria Suites Roanoke
#2 of 39 in Roanoke
4.5 of 5 stars 533 reviews
3.1 mi away
Country Inn & Suites By Carlson, Roanoke
0.5 mi away
Sheraton Roanoke Hotel and Conference Center
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay