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MainStay Suites Airport

#10 of 38 Hotels in Roanoke
Certificate of Excellence
2.0 of 5
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5080 Valley View Blvd., Roanoke, VA 24012
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MainStay Suites Airport
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Ranked #10 of 38 Hotels in Roanoke
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Gilles M
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114 reviews from our community

Traveler rating
    65
    29
    11
    4
    5
See reviews for
40
24
4
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (25)
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    (39)
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1 review
5 of 5 stars Reviewed 1 week ago

As a pilot I am spending every three night in a hotel room. My stay was a very pleasant surprise. The hotel is very clean, very quiet and with a family atmosphere. The shuttle is reliable and the help and service you get from the front desk is amazing. I almost felt at home... Highly recommended !!!

Was this review helpful? Yes 1
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for taking time to tell us about your positive stay. As a pilot I know you stay in hotels weekly. We often hear how our staff makes folks feel like they are in a family atmosphere, which is comforting when you are away from your home, friends and family. Glad you found our property clean and... More 

Brunswick
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Drove down from Maryland to attend a concert in Roanoke. Used Trip Advisor to find a hotel near Berglund Center and also wanted to find a close place to the new Krispy Kreme store. We are regulars in the area as we have been attending VT football games for 15 years. Never stayed at MainStay Suites at the Airport, so... More 

Was this review helpful? Yes 1
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for taking time to tell us about your great stay. Many folks are not aware of what a MainStay has to offer. Our rooms are about 50% larger than a standard hotel room and having a kitchen and living area for price of a standard hotel room makes us a great value. We are glad you... More 

Manassas, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

During an almost three week vacation we stayed at four different hotels, first in Georgia, then Florida, next in Tennessee and lastly in Roanoke, VA. We were pleasantly surprised at the kitchenette and all its supplies. The room was clean and the bed was comfortable, which gave way to a great night's sleep. The hotel staff was friendly and accommodating.... More 

Was this review helpful? Yes 1
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for staying with us and sharing your great feedback. Sounds as if you are having a nice vacation, it’s good to know that we was the "best of four" hotels you stayed in. Many folks are not aware that MainStay Suites is a full suites hotel with great kitchen you mentioned. You also do... More 

Rocky Mount, North Carolina
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 17, 2015

Roaches are in the cabinets and spiders are under the sink. The coffee maker was very dirty and didnt look like it had been cleaned in a while. The kitchenette only had a 4 cup pot, which is totally ridiculous for a long term stay. There were roach droppings behind the refrigerator on the floor. Internet didn't work most of... More 

Was this review helpful? Yes 4
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us. We are sorry that we did have an issue with our internet on your stay. This took a couple days to resolve but I am happy to report all is well with speed and connection now. Should you stay again, we encourage you to please let us know right away when you... More 

RINGGOLD
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 17, 2015

Stayed at this hotel on very short notice, had to get out of North Georgia ahead of Winter Storm for trip to Annapolis, and very very pleasantly surprised. Staff was incredibly friendly. Rooms was huge and very clean. We had four people in the group but unusual combinations- Myself, wife and 16 year old daughter, along with my father in... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for staying with us and for your great comments. Over and over we hear about our "incredibly friendly staff". We like to treat our guest like family. As you mentioned, our guest rooms are "Hugh" compared to a standard hotel room. Every room has a full kitchen and living area. Many guest comment on... More 

Cooperstown, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2015

We stayed 5 nights and overall were very pleased with the hotel staff and the room. Unfortunately on the 3rd night we experienced a problem with a loud, persistent and disturbing noise coming from the adjoining mechanical room. This resulted in a late night temporary move to another room and loss of sleep. The next day we were told there... More 

Was this review helpful? Yes 1
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and for bringing issue regarding heat/cooling system to our attention. We thank you for sharing positive comments about our staff and facility. We are sorry that your issue was not handled to your satisfaction by management. Should your travels bring you this way again, please feel free to contact us and we... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed March 15, 2015

You couldn't ask for better customer service! Always friendly and the suites are always clean and ready. I travel for work and am pretty selective in where I stay. When in Roanoke it's always the Mainstay. C. Grand

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for your positive comments and for always choosing the MainStay Suites when in town for business. Many business folks to not think of the MainStay for a stay other than long term stay. Even for short stays our rooms that are about 50% larger than a standard room gives you extra room to spread... More 

Latham, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 14, 2015 via mobile

We called ahead to book our stay since we are moving with a uhaul, traveling with a small dog and would be arriving late. We arrived, after driving all day with two young kids, at 1:00am to a full parking lot. The desk sent us to the next three hotels on foot (instead of calling the affiliate hotels for us)... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us. While you found our property to be clean, we are very sorry about parking issues. There was a city wide Volleyball Tournament and all 3 hotels was sold out. I wish our staff would have been more accommodating on helping you with getting parking. Normally there is plenty of parking for our... More 

Gretna, Virginia
2 reviews
5 of 5 stars Reviewed February 17, 2015

My husband and I go here several times a year for a little get away for us. We have been married over 30 years now and this is our favorite place to go. It is only a little over an hour away from home but far enough that we can get away from it all. We love the rooms---ALWAYS so... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your positive comments. Congratulations on your 30 year anniversary. We are glad you find us an excellent hotel to get away. Our convenient location at the Valley View Mall offers lots of options for shopping and dining. As you know we just minutes from Historic Downtown Roanoke.... More 

Lynchburg, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2015

Really nice, convenient hotel in Roanoke. Delightful and super efficient, helpful staff. Love the "apartment" style suites, everything one could possibly need. Only drawback was road noise due to close location of Interstate 581 and Hershberger Road, but no big deal. Excellent breakfast offered. Will be returning very soon!

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for takling time to post postive comments about your stay. We are so glad you have found our rooms to be "apartment style suites". Many guest do not know that MainStay is an all suites hotel and for about cost of standard hotel room, you can have a room about 50% larger with a full kitchen.... More 

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