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All 37 Roanoke hotels

MainStay Suites Airport

2.0 of 5 Hotel   |   5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012
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84%
Ranked #5 of 37 hotels in Roanoke
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Carolyn D
  • Overview
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92 people have reviewed this hotel

Traveler rating
    52
    26
    7
    3
    4
See reviews for
35
17
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 weeks ago

We called on the phone an hour before reaching Roanoke, VA at approximately 8 pm. We received exact directions to the hotel. The customer service given by Sam and Amanda was outstanding. The room was clean, the bed was comfortable and the price was right. When we checked out, we were assisted in making reservations in Houston, Texas. I give... More

Was this review helpful? Yes
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks for your kind comments. I'm please the staff was able to take care of your reservations with us and another hotel to your satisfaction. We are always glad to assist our guest in any way we can. I pleased you found your room clean and comfortable and that you plan to visit us again. We look forward to your... More

1 review
5 of 5 stars Reviewed 4 weeks ago

When we normally travel to Roanoke for sporting events we stay at one of the two adjacent properties. We decided to stay at this location due to some team members previous recommendation. The room was clean, neat and large. We were extremely pleased with Ms. Curtis (Front Desk) and her professionalism and attention to detail for all our needs. She... More

Was this review helpful? Yes
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks so much for your review. Ms. Curtis is a great part of our family and we are fortunate to have her. I'm pleased you decided to give us a try while in town for sports. Roanoke stays hopping with various sporting events and tournaments, both youth and adult. We are a perfect fit for family travel with large rooms,... More

Waynesboro, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are a family of 5. Our children are very active in Travel Sports. We ended up at the Main Stay Airport 6 years ago because one of the fathers on our team was familiar with the establishment due to his traveling for his place of employment. He had always been impressed and thought we as a team would enjoy... More

Was this review helpful? Yes 2
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

WOW! I don't know where to begin in thanking you for the kind words not only of the hotel, but more importantly, of our beloved Ms. Curtis. She is a great member of our family and she does enjoy the people she gets to meet and talk with. I will pass along your comments to her. I'm pleased you mentioned... More

blacksburg, va
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 19, 2014

My fiancé and I stayed here the night before our flight to jamaica. Perhaps we had rose colored glasses but we loved this place! Curtis, at the front desk is a hoot! We seriously booked this place because it was cheapest without reviews of bugs and hookers and had free shuttle to the airport! We opened the door to a... More

Was this review helpful? Yes 2
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

First off, you went to Jamaica and didn't invite me???? Shame on you! I'm pleased we were able to begin your trip on a high note. Ms. Curtis is a ball of fire and we are blessed to have her as a part of our family. Thanks for your comments and for being our guest. We strive to take great... More

Wayne, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 26, 2014

My family (4 adults) stayed here while we were on vacation. We split room 401 which was perfect for our needs. It had 2 bedrooms and 2 bathrooms with a common kitchen and tv space so that both couples could have our privacy at night and getting ready in the morning while still sharing a common space. The pull love... More

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

I'm pleased you enjoyed your visit and liked the 2-bed room suite for your stay. It does work out well for larger families or couples traveling together. The pull-out sofa does need some work. Better yet, it needs replaced. I'll get right on that as it is quite uncomfortable. I hope you will visit us again and I would be... More

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 21, 2014

Great stay. Hotel has been totally updated. Food was good. Bed was comfortable. Very clean. Kitchen was very handy to have.Near the mall and restaurants. Will stay here again when in the area. Good value.

Was this review helpful? Yes 2
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks for your review. I'm pleased you enjoyed your stay and found the full kitchen to be helpful. We have a great location being at the largest shopping mall complex in this part of the state. There are plenty of things to do nearby for food, shopping, and relaxation. I hope you will visit us again soon. Please let me... More

Senior Contributor
33 reviews 33 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 14, 2014

Convenient. Close to many things that you need while in the road. Lots of food, mall, and freeway access. Right across from the airport WITH a shuttle. Rooms have all you need. Plenty of room with the two room set up with kitchenette. Caution though...only 1 computer for use. NO business center. That's kind of behind the times, but the... More

Was this review helpful? Yes
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks for your review. I'm pleased you enjoyed your stay and found our location to be ideal. We are right in the middle of it all, yet quiet enough for a good night's rest. I'm sorry if only having one lobby computer for guest use caused you an inconvenience. We actually find the lobby computer isn't used as much as... More

Grand Forks
Top Contributor
123 reviews 123 reviews
11 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed March 20, 2014

We stayed here this past week and were very impressed. The suite was roomy and very comfortable. The staff was, without exception, courteous and helpful. The breakfast, while the same each day, was very good, with the only exception being that the toaster springs were shot, and would not stay down on their own. Their little store does not stock... More

Was this review helpful? Yes
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks so much for your review. I'm pleased your stay was enjoyable and I will pass along the nice comments to the staff. I will replace the toaster in the breakfast area so it will work properly. I'm sorry you had that trouble. We are also in the process of adding additional cabinets and shelving in the convenience store area... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed March 17, 2014

We have visited this hotel numerous times and been very satisfied overall. The only problem is the sofa bed in the living room is much too low for comfortable seating - even for short people! We realize this furniture is also used by some guests for sleeping, but even that use seems a little too close to the floor. For... More

Was this review helpful? Yes
gmva342, General Manager at MainStay Suites Airport, responded to this review

Thanks for your review. In the future when you visit, please contact me and I will see there is an additional chair in your room for your relaxation. I am sorry the sofas are not to your liking, but I believe I can help with this additional chair. Please let me know in advance of your arrival or contact me... More

北海道千歳市
Contributor
17 reviews 17 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2014

Satisfaction Breakfast was very good! Access from the airport also may Momentum of the water in the shower is good!

Was this review helpful? Yes
gmva342, General Manager at MainStay Suites Airport, responded to this review

Thanks for your kind words. I am pleased you enjoyed your stay. If I can help with future reservations, please contact me at gm.va342@choicehotels.com or 540-527-3030. We look forward to seeing you again soon. Sincerely, Ed Wray General Manager More

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Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#4 Romantic Hotel in Roanoke #9 Family Hotel in Roanoke
Hotel Class
Number of rooms
77

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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