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MainStay Suites Airport

#10 of 38 Hotels in Roanoke
Certificate of Excellence
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5080 Valley View Blvd., Roanoke, VA 24012
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MainStay Suites Airport
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Ranked #10 of 38 Hotels in Roanoke
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Dotty S Manassas, Virginia
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112 reviews from our community

Traveler rating
    63
    29
    11
    4
    5
See reviews for
40
23
4
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Manassas, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

During an almost three week vacation we stayed at four different hotels, first in Georgia, then Florida, next in Tennessee and lastly in Roanoke, VA. We were pleasantly surprised at the kitchenette and all its supplies. The room was clean and the bed was comfortable, which gave way to a great night's sleep. The hotel staff was friendly and accommodating.... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for staying with us and sharing your great feedback. Sounds as if you are having a nice vacation, it’s good to know that we was the "best of four" hotels you stayed in. Many folks are not aware that MainStay Suites is a full suites hotel with great kitchen you mentioned. You also do... More 

Rocky Mount, North Carolina
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Roaches are in the cabinets and spiders are under the sink. The coffee maker was very dirty and didnt look like it had been cleaned in a while. The kitchenette only had a 4 cup pot, which is totally ridiculous for a long term stay. There were roach droppings behind the refrigerator on the floor. Internet didn't work most of... More 

Was this review helpful? Yes 3
RINGGOLD
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel on very short notice, had to get out of North Georgia ahead of Winter Storm for trip to Annapolis, and very very pleasantly surprised. Staff was incredibly friendly. Rooms was huge and very clean. We had four people in the group but unusual combinations- Myself, wife and 16 year old daughter, along with my father in... More 

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John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for staying with us and for your great comments. Over and over we hear about our "incredibly friendly staff". We like to treat our guest like family. As you mentioned, our guest rooms are "Hugh" compared to a standard hotel room. Every room has a full kitchen and living area. Many guest comment on... More 

Cooperstown, New York
1 review
3 of 5 stars Reviewed 1 week ago

We stayed 5 nights and overall were very pleased with the hotel staff and the room. Unfortunately on the 3rd night we experienced a problem with a loud, persistent and disturbing noise coming from the adjoining mechanical room. This resulted in a late night temporary move to another room and loss of sleep. The next day we were told there... More 

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John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and for bringing issue regarding heat/cooling system to our attention. We thank you for sharing positive comments about our staff and facility. We are sorry that your issue was not handled to your satisfaction by management. Should your travels bring you this way again, please feel free to contact us and we... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

You couldn't ask for better customer service! Always friendly and the suites are always clean and ready. I travel for work and am pretty selective in where I stay. When in Roanoke it's always the Mainstay. C. Grand

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for your positive comments and for always choosing the MainStay Suites when in town for business. Many business folks to not think of the MainStay for a stay other than long term stay. Even for short stays our rooms that are about 50% larger than a standard room gives you extra room to spread... More 

Latham, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We called ahead to book our stay since we are moving with a uhaul, traveling with a small dog and would be arriving late. We arrived, after driving all day with two young kids, at 1:00am to a full parking lot. The desk sent us to the next three hotels on foot (instead of calling the affiliate hotels for us)... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us. While you found our property to be clean, we are very sorry about parking issues. There was a city wide Volleyball Tournament and all 3 hotels was sold out. I wish our staff would have been more accommodating on helping you with getting parking. Normally there is plenty of parking for our... More 

Gretna, Virginia
2 reviews
5 of 5 stars Reviewed February 17, 2015

My husband and I go here several times a year for a little get away for us. We have been married over 30 years now and this is our favorite place to go. It is only a little over an hour away from home but far enough that we can get away from it all. We love the rooms---ALWAYS so... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your positive comments. Congratulations on your 30 year anniversary. We are glad you find us an excellent hotel to get away. Our convenient location at the Valley View Mall offers lots of options for shopping and dining. As you know we just minutes from Historic Downtown Roanoke.... More 

Lynchburg, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2015

Really nice, convenient hotel in Roanoke. Delightful and super efficient, helpful staff. Love the "apartment" style suites, everything one could possibly need. Only drawback was road noise due to close location of Interstate 581 and Hershberger Road, but no big deal. Excellent breakfast offered. Will be returning very soon!

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for takling time to post postive comments about your stay. We are so glad you have found our rooms to be "apartment style suites". Many guest do not know that MainStay is an all suites hotel and for about cost of standard hotel room, you can have a room about 50% larger with a full kitchen.... More 

Midlothian, Virginia
1 review
5 of 5 stars Reviewed February 3, 2015

I have stayed here several times during the past year. The staff is one of the friendliest I have ever encountered during my time on the road. They make you feel very welcome and even remember my name. The rooms are very spacious and always clean. Their breakfast is excellent. I am so glad I made the switch to this... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for taking time to share postive comments about your stay with us. We hear over and over how friendly our staff is, I will be sure to share your comments with them. Also happy your found your "spacious" room clean, our housekeeping staff takes a real pride in doing thier job. Many guests to... More 

Newton, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

The hotel staff is the friendliest and most efficient of any in the tri state area that I travel. The accomodations are clean and up to date. Amenities and breakfast are A One! I frequently use this hotel as a hub for working western Virginia because of the excellent value I receive. Hats off to the staff that make this... More 

Was this review helpful? Yes 1
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your fantastic review of the MainStay Suites Roanoke. We are pleased that you had a positive experience and found us to be clean, updated and a great value. As you know our all suites hotel guestrooms are about 50% larger than a standard hotel room, giving our guests room to spread out. Our staff takes... More 

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