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MainStay Suites Airport

#10 of 38 Hotels in Roanoke
Certificate of Excellence
2.0 of 5
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5080 Valley View Blvd., Roanoke, VA 24012
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MainStay Suites Airport
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Ranked #10 of 38 Hotels in Roanoke
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 weeks ago
Swaven Richmond, Virginia
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120 Reviews from our TripAdvisor Community

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Traveler rating
    70
    29
    11
    5
    5
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44
24
4
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (120)
  • Mar-May only
    (27)
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    (43)
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    (17)
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Richmond, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently stayed here and the room i was given was having a bad day. The tv didnt work and the air conditioner wasnt working either. I called the front desk where i spoke to a very friendly lady named amanda#2 who told me they where booked up but asked me to g ive her a minute so she could... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay with us and for taking time to provide feedback. We always use this information to better serve our guest. We are very sorry you had an issue with your AC during your stay. We are very glad that the front desk clerk worked quickly to resolve the issue. A hotel is a... More 

Eldersburg, Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

Third time we have stayed here. Great staff, excellent service, clean, well-appointed rooms. Good breakfast, many choices. Rooms are spacious and comfortable. No pool, but no big deal for us. We always have enjoyed our stays, and will definitely stay again.. Senor discount is a plus.

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for taking time to let us know your third visit was a positive experience and that your first two stays was as well. We always share with our staff when our guest says they are great and give excellent service. We are glad you found many options for breakfast; we always strive to have something healthy... More 

Virginia Beach, Virginia
2 reviews
5 of 5 stars Reviewed June 22, 2015

Very nice sized rooms, friendly staff (especially Katie at the front desk and Mike who runs the shuttle van), nice breakfast, great location. Only suggestion we would make would be to take down some of the oh-so-dated wallpaper borders. We'll be back to stay again, though.

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay with us and taking time to share your feedback. We always use our guest feedback to better the experience for the next guest stay. We are pleased you found our property to be clean and our staff friendly. Our staff takes great pride in their job and facility. Thanks for telling us... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 1, 2015

I gave this property 2 stars and I will explain both stars the best I can. The first star is simply because this property had a bed. I flew into Roanoke late and desperately needed a place to lay my head. The smell that greeted me when I walked out of the elevator on the second floor is another story.... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay and your feedback. We are very sorry about the issue on the second floor and I can assure you this is being addressed right away. We are a pet friendly hotel however we deep clean each room when pets leave and expect each pet owner to be responsible for their pet and... More 

Florida
1 review
5 of 5 stars Reviewed May 31, 2015

This establishment was clean and very accommodating! The staff was beyond friendly! We would like to especially mention Amanda Number 1 as making us feel like we were home. She paid particular attention to all our needs and requests! She is a remarkable young lady whom we are sure will succeed in everything she undertakes in her life! We would... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for taking time to share comments about your recent stay with us and our "beyond friendly" staff. Our staff takes great pride in their job, our guest and property. It is always nice when our guest take time to acknowledge our staff for their hard work. We will be sure to share your specific comment about... More 

Roanoke, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

I have to say from the time we checked in to the time we left they really made us feel like family. Rooms are very roomy, clean, smell great. The hotel itself is very nice food was really good. The bathrooms were really roomy also.

Was this review helpful? Yes
Bonnie B, General Manager at MainStay Suites Airport, responded to this review

Thank you so much for taking the time out of your busy day to share your positive comments! We strive to make you feel welcome from the moment you walk in our door! Great customer service, clean and spacious guest rooms for a great nights sleep and a terrific breakfast is what our goal is for all of our guests.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

As a pilot I am spending every three night in a hotel room. My stay was a very pleasant surprise. The hotel is very clean, very quiet and with a family atmosphere. The shuttle is reliable and the help and service you get from the front desk is amazing. I almost felt at home... Highly recommended !!!

Was this review helpful? Yes 1
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for taking time to tell us about your positive stay. As a pilot I know you stay in hotels weekly. We often hear how our staff makes folks feel like they are in a family atmosphere, which is comforting when you are away from your home, friends and family. Glad you found our property clean and... More 

Brunswick
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 30, 2015

Drove down from Maryland to attend a concert in Roanoke. Used Trip Advisor to find a hotel near Berglund Center and also wanted to find a close place to the new Krispy Kreme store. We are regulars in the area as we have been attending VT football games for 15 years. Never stayed at MainStay Suites at the Airport, so... More 

Was this review helpful? Yes 1
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for taking time to tell us about your great stay. Many folks are not aware of what a MainStay has to offer. Our rooms are about 50% larger than a standard hotel room and having a kitchen and living area for price of a standard hotel room makes us a great value. We are glad you... More 

Manassas, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

During an almost three week vacation we stayed at four different hotels, first in Georgia, then Florida, next in Tennessee and lastly in Roanoke, VA. We were pleasantly surprised at the kitchenette and all its supplies. The room was clean and the bed was comfortable, which gave way to a great night's sleep. The hotel staff was friendly and accommodating.... More 

Was this review helpful? Yes 1
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for staying with us and sharing your great feedback. Sounds as if you are having a nice vacation, it’s good to know that we was the "best of four" hotels you stayed in. Many folks are not aware that MainStay Suites is a full suites hotel with great kitchen you mentioned. You also do... More 

Rocky Mount, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 17, 2015

Roaches are in the cabinets and spiders are under the sink. The coffee maker was very dirty and didnt look like it had been cleaned in a while. The kitchenette only had a 4 cup pot, which is totally ridiculous for a long term stay. There were roach droppings behind the refrigerator on the floor. Internet didn't work most of... More 

Was this review helpful? Yes 4
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us. We are sorry that we did have an issue with our internet on your stay. This took a couple days to resolve but I am happy to report all is well with speed and connection now. Should you stay again, we encourage you to please let us know right away when you... More 

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