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MainStay Suites Airport

Certificate of Excellence
2.0 of 5
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5080 Valley View Blvd., Roanoke, VA 24012
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1 room 1 guest
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MainStay Suites Airport
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124 Reviews from our TripAdvisor Community

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Traveler rating
    73
    30
    11
    5
    5
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45
26
4
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
  • All months
    (124)
  • Mar-May only
    (27)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (17)
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Dagsboro, Delaware
1 review
5 of 5 stars Reviewed 1 week ago

After a horrible experience at the airport and being stranded in Roanoke we went to the Main Stay Suites in Roanoke with an assurance from the airline that we could get discounted rate based on a code they provided. When we got there the code was no longer being used by the hotel but they honored it anyway and we... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for taking time to share your positive experience. With our close proximity to the airport and distressed passenger rate, we are a great option for when you have travel issues. Glad you know now that our breakfast is included in the rate, the larger all suits hotels is a welcome surprise to many. Why... More 

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

There was a misunderstanding about what room we wanted based on making the reservation on-line. When contacted, Amanda #2 and Katie, both at the front desk, did a marvelous job of correcting the misunderstanding at a time when the hotel was overbooked and it wasn't easy. We were extremely satisfied with their solution and will continue to use this hotel... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for taking time to share your positive feedback. We are sorry that your reservation type you made online was not correct. This things happen from time to time and we are glad our staff did a "marvelous job" in correcting the error. Thanks also for telling us how great our breakfast is and we will note... More 

Myrtle Beach, South Carolina
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our rooms were great. We had two rooms. Everyone slept well on the very comfortable beds. The entire room was clean. We had no AC/heat problems. I'd stay here again and again. Great breakfast with the kids. Enjoyed our stay here. The boys loved the pool.

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for your stay with us and taking time to share your positive feedback. We are glad that both of your rooms were clean and that you found our beds to be comfortable. The main reason you stay at a hotel is to get some rest. We are glad you were able to do so. Glad you... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First I must fully disclose before my review that I am a Hilton Honors customer. I chose this hotel more out of chance than anything else. I was in town for business and my trip coincided with a large softball tournament that was occurring across the Roanoke area. All the Hilton properties in the city (as well as just about... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for taking time to share your great feedback. We often hear from other brand loyal folks who find our accommodations a great option. Choice also has a rewards program that you can earn points for free visits. We are glad you found us to be a good value. We will be sure to tell... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed July 8, 2015

I recently stayed here and the room i was given was having a bad day. The tv didnt work and the air conditioner wasnt working either. I called the front desk where i spoke to a very friendly lady named amanda#2 who told me they where booked up but asked me to g ive her a minute so she could... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay with us and for taking time to provide feedback. We always use this information to better serve our guest. We are very sorry you had an issue with your AC during your stay. We are very glad that the front desk clerk worked quickly to resolve the issue. A hotel is a... More 

Eldersburg, Maryland
1 review
5 of 5 stars Reviewed June 29, 2015

Third time we have stayed here. Great staff, excellent service, clean, well-appointed rooms. Good breakfast, many choices. Rooms are spacious and comfortable. No pool, but no big deal for us. We always have enjoyed our stays, and will definitely stay again.. Senor discount is a plus.

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for taking time to let us know your third visit was a positive experience and that your first two stays was as well. We always share with our staff when our guest says they are great and give excellent service. We are glad you found many options for breakfast; we always strive to have something healthy... More 

Virginia Beach, Virginia
2 reviews
5 of 5 stars Reviewed June 22, 2015

Very nice sized rooms, friendly staff (especially Katie at the front desk and Mike who runs the shuttle van), nice breakfast, great location. Only suggestion we would make would be to take down some of the oh-so-dated wallpaper borders. We'll be back to stay again, though.

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay with us and taking time to share your feedback. We always use our guest feedback to better the experience for the next guest stay. We are pleased you found our property to be clean and our staff friendly. Our staff takes great pride in their job and facility. Thanks for telling us... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 1, 2015

I gave this property 2 stars and I will explain both stars the best I can. The first star is simply because this property had a bed. I flew into Roanoke late and desperately needed a place to lay my head. The smell that greeted me when I walked out of the elevator on the second floor is another story.... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay and your feedback. We are very sorry about the issue on the second floor and I can assure you this is being addressed right away. We are a pet friendly hotel however we deep clean each room when pets leave and expect each pet owner to be responsible for their pet and... More 

Florida
1 review
5 of 5 stars Reviewed May 31, 2015

This establishment was clean and very accommodating! The staff was beyond friendly! We would like to especially mention Amanda Number 1 as making us feel like we were home. She paid particular attention to all our needs and requests! She is a remarkable young lady whom we are sure will succeed in everything she undertakes in her life! We would... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for taking time to share comments about your recent stay with us and our "beyond friendly" staff. Our staff takes great pride in their job, our guest and property. It is always nice when our guest take time to acknowledge our staff for their hard work. We will be sure to share your specific comment about... More 

Danville, Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

I have to say from the time we checked in to the time we left they really made us feel like family. Rooms are very roomy, clean, smell great. The hotel itself is very nice food was really good. The bathrooms were really roomy also.

Was this review helpful? Yes
Bonnie B, General Manager at MainStay Suites Airport, responded to this review

Thank you so much for taking the time out of your busy day to share your positive comments! We strive to make you feel welcome from the moment you walk in our door! Great customer service, clean and spacious guest rooms for a great nights sleep and a terrific breakfast is what our goal is for all of our guests.... More 

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