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All 37 Roanoke hotels

MainStay Suites Airport

2.0 of 5 Hotel   |   5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012
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Ranked #7 of 37 hotels in Roanoke
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 weeks ago
Juan R Grand Forks
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85 people have reviewed this hotel

Traveler rating
    48
    25
    5
    3
    4
See reviews for
31
15
4
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Grand Forks
Top Contributor
113 reviews 113 reviews
9 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here this past week and were very impressed. The suite was roomy and very comfortable. The staff was, without exception, courteous and helpful. The breakfast, while the same each day, was very good, with the only exception being that the toaster springs were shot, and would not stay down on their own. Their little store does not stock... More

Was this review helpful? Yes
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks so much for your review. I'm pleased your stay was enjoyable and I will pass along the nice comments to the staff. I will replace the toaster in the breakfast area so it will work properly. I'm sorry you had that trouble. We are also in the process of adding additional cabinets and shelving in the convenience store area... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed March 17, 2014

We have visited this hotel numerous times and been very satisfied overall. The only problem is the sofa bed in the living room is much too low for comfortable seating - even for short people! We realize this furniture is also used by some guests for sleeping, but even that use seems a little too close to the floor. For... More

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gmva342, General Manager at MainStay Suites Airport, responded to this review

Thanks for your review. In the future when you visit, please contact me and I will see there is an additional chair in your room for your relaxation. I am sorry the sofas are not to your liking, but I believe I can help with this additional chair. Please let me know in advance of your arrival or contact me... More

北海道千歳市
Contributor
17 reviews 17 reviews
6 hotel reviews
4 of 5 stars Reviewed March 17, 2014

Satisfaction Breakfast was very good! Access from the airport also may Momentum of the water in the shower is good!

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gmva342, General Manager at MainStay Suites Airport, responded to this review

Thanks for your kind words. I am pleased you enjoyed your stay. If I can help with future reservations, please contact me at gm.va342@choicehotels.com or 540-527-3030. We look forward to seeing you again soon. Sincerely, Ed Wray General Manager More

Earth
Top Contributor
259 reviews 259 reviews
52 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed December 8, 2013

Our room was very spacious and comfortable.There was also an equipped kitchen, but we didn't use it. Room was very well lighted, so was the bathroom - not common in hotels. The room was clean and quiet. The problems: The bottom inner part of bathroom's door was dirty. At breakfast there was a small selection of items. There was no... More

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garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks so much for your review. I am sorry we missed out of exceeding your expectations at the MainStay Suites Airport. Although your room seemed to be fine except for the bottom of the bathroom door, it appears we have improvement to do on our breakfast bar. I will take all of your comments into consideration and talk with the... More

Nashville, Tennessee, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

I ended up staying two days here and had a very relaxing stay. The front desk manager, Bonnie, was very courteous and ensured that I had everything that was needed for a great stay. I'm very glad that I chose to stay at this location while visiting the Roanoke area.

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Joseph, Thanks for your kind words concerning your recent stay. I will pass along your comments to Bonnie and I am pleased you enjoyed your stay. Please come back and visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. More

Brooklyn, New York, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 19, 2013

I was on a press trip here, so I did not choose the hotel, which seemed perfectly fine for what it is. However, after my first night, I woke up with bug bites and at first I thought they were mosquitoes, but I started asking around, and no one else had been bitten. Adiitionally, I had not seen any mosquitoes... More

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Your group’s rooms were arranged through the Roanoke Valley Convention and Visitors Bureau and were complimentary rooms from the hotel and the two neighboring hotels owned by our company. You checked into the hotel on Wednesday, October 16 and made no mention to anyone at the hotel about your suspicions of bed bugs until Friday evening. We then immediately offered... More

Washington, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2013

The front desk clerks are very easy to talk to. I especially enjoyed chatting with Curtis Saunders, when I visited Roanoke this summer. It made being away from home a little more bearable. The room was clean and the hotel was obviously well maintained. I felt safe while I stayed there.

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Keith, Thanks so much for your nice comments concerning your recent stay. Curtis is a pleasure to talk with and she loves meeting and chatting with our guests We all look forward to your visit in the future. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More

Charlottesville
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 16, 2013

After only a day or 2 there I saw a housekeeping member let some stranger into a guests room, then saw the guest physically remove the person from the property. A few days later there was loud music, noisy partying & an overwhelming smell of marijuana wafting through the hallways & later found out an employee of the hotel was... More

Was this review helpful? Yes 3
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks for bringing your concerns to my attention. I will check into all the things you have mentioned but we do have strict guidelines for allowing entry into guest rooms and we do not allow employees to stay at the hotel. I will look into these and take whatever action is required. I'm sorry our breakfast wasn't to your liking.... More

Emporia, Virginia
1 review
5 of 5 stars Reviewed September 2, 2013

Made sure I had everything I needed to make my stay a pleasant one. The breakfast was great and the room were very fresh and clean. The desk clerk on all shifts were very friendly and helpful. Desk clerk advised of places to eat. Clerk went ot of their way to make sure your room was up to par.

Was this review helpful? Yes
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks so much for sharing your comments. I am pleased you enjoyed your stay and the staff was friendly and helpful. We strive to treat each guest as if they are a member of our family and visiting at our personal home. We all look forward to seeing you again. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More

Nashville, Tennessee
Top Contributor
60 reviews 60 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 20, 2013

My stay at MainStay Suites was quite satisfactory. It isn't an extravagant hotel but a nice, clean, quiet, basic hotel that will meet all the needs of a business person traveling. I'll be back later this year and will definitely stay there again.

Was this review helpful? Yes
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks for your review. I am pleased your stay was enjoyable but I wish we had exceeded your expectations. We will have to work harder on your next visit. Thanks again for sharing your comments. We look forward to your return visit. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More

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Additional Information about MainStay Suites Airport

Also Known As:
Mainstay Suites Airport Hotel
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke
Roanoke Mainstay
Address: 5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Roanoke
#9 Family Hotel in Roanoke
#12 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
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