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MainStay Suites Airport

#10 of 38 Hotels in Roanoke
Certificate of Excellence
2.0 of 5
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5080 Valley View Blvd., Roanoke, VA 24012
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MainStay Suites Airport
Best prices for: 1 room 1 guest
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Ranked #10 of 38 Hotels in Roanoke
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Linda B Florida
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117 Reviews from our TripAdvisor Community

Traveler rating
    67
    29
    11
    5
    5
See reviews for
42
24
4
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • All months
    (117)
  • Mar-May only
    (27)
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    (40)
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    (33)
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    (17)
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2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

I gave this property 2 stars and I will explain both stars the best I can. The first star is simply because this property had a bed. I flew into Roanoke late and desperately needed a place to lay my head. The smell that greeted me when I walked out of the elevator on the second floor is another story.... More 

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Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

This establishment was clean and very accommodating! The staff was beyond friendly! We would like to especially mention Amanda Number 1 as making us feel like we were home. She paid particular attention to all our needs and requests! She is a remarkable young lady whom we are sure will succeed in everything she undertakes in her life! We would... More 

Was this review helpful? Yes
Roanoke, Virginia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago NEW

I have to say from the time we checked in to the time we left they really made us feel like family. Rooms are very roomy, clean, smell great. The hotel itself is very nice food was really good. The bathrooms were really roomy also.

Was this review helpful? Yes
Bonnie B, General Manager at MainStay Suites Airport, responded to this review

Thank you so much for taking the time out of your busy day to share your positive comments! We strive to make you feel welcome from the moment you walk in our door! Great customer service, clean and spacious guest rooms for a great nights sleep and a terrific breakfast is what our goal is for all of our guests.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

As a pilot I am spending every three night in a hotel room. My stay was a very pleasant surprise. The hotel is very clean, very quiet and with a family atmosphere. The shuttle is reliable and the help and service you get from the front desk is amazing. I almost felt at home... Highly recommended !!!

Was this review helpful? Yes 1
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for taking time to tell us about your positive stay. As a pilot I know you stay in hotels weekly. We often hear how our staff makes folks feel like they are in a family atmosphere, which is comforting when you are away from your home, friends and family. Glad you found our property clean and... More 

Brunswick
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 30, 2015

Drove down from Maryland to attend a concert in Roanoke. Used Trip Advisor to find a hotel near Berglund Center and also wanted to find a close place to the new Krispy Kreme store. We are regulars in the area as we have been attending VT football games for 15 years. Never stayed at MainStay Suites at the Airport, so... More 

Was this review helpful? Yes 1
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for taking time to tell us about your great stay. Many folks are not aware of what a MainStay has to offer. Our rooms are about 50% larger than a standard hotel room and having a kitchen and living area for price of a standard hotel room makes us a great value. We are glad you... More 

Manassas, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

During an almost three week vacation we stayed at four different hotels, first in Georgia, then Florida, next in Tennessee and lastly in Roanoke, VA. We were pleasantly surprised at the kitchenette and all its supplies. The room was clean and the bed was comfortable, which gave way to a great night's sleep. The hotel staff was friendly and accommodating.... More 

Was this review helpful? Yes 1
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for staying with us and sharing your great feedback. Sounds as if you are having a nice vacation, it’s good to know that we was the "best of four" hotels you stayed in. Many folks are not aware that MainStay Suites is a full suites hotel with great kitchen you mentioned. You also do... More 

Rocky Mount, North Carolina
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 17, 2015

Roaches are in the cabinets and spiders are under the sink. The coffee maker was very dirty and didnt look like it had been cleaned in a while. The kitchenette only had a 4 cup pot, which is totally ridiculous for a long term stay. There were roach droppings behind the refrigerator on the floor. Internet didn't work most of... More 

Was this review helpful? Yes 4
gmva342, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us. We are sorry that we did have an issue with our internet on your stay. This took a couple days to resolve but I am happy to report all is well with speed and connection now. Should you stay again, we encourage you to please let us know right away when you... More 

RINGGOLD
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 17, 2015

Stayed at this hotel on very short notice, had to get out of North Georgia ahead of Winter Storm for trip to Annapolis, and very very pleasantly surprised. Staff was incredibly friendly. Rooms was huge and very clean. We had four people in the group but unusual combinations- Myself, wife and 16 year old daughter, along with my father in... More 

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for staying with us and for your great comments. Over and over we hear about our "incredibly friendly staff". We like to treat our guest like family. As you mentioned, our guest rooms are "Hugh" compared to a standard hotel room. Every room has a full kitchen and living area. Many guest comment on... More 

Cooperstown, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2015

We stayed 5 nights and overall were very pleased with the hotel staff and the room. Unfortunately on the 3rd night we experienced a problem with a loud, persistent and disturbing noise coming from the adjoining mechanical room. This resulted in a late night temporary move to another room and loss of sleep. The next day we were told there... More 

Was this review helpful? Yes 1
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and for bringing issue regarding heat/cooling system to our attention. We thank you for sharing positive comments about our staff and facility. We are sorry that your issue was not handled to your satisfaction by management. Should your travels bring you this way again, please feel free to contact us and we... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed March 15, 2015

You couldn't ask for better customer service! Always friendly and the suites are always clean and ready. I travel for work and am pretty selective in where I stay. When in Roanoke it's always the Mainstay. C. Grand

Was this review helpful? Yes
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for your positive comments and for always choosing the MainStay Suites when in town for business. Many business folks to not think of the MainStay for a stay other than long term stay. Even for short stays our rooms that are about 50% larger than a standard room gives you extra room to spread... More 

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