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Courtyard by Marriott Roanoke Airport

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3301 Ordway Drive, Roanoke, VA 24017
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Courtyard by Marriott Roanoke Airport
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Courtyard by Marriott Roanoke Airport
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157 reviews from our community

Traveler rating
    68
    66
    14
    7
    2
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30
33
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59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, Virginia
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We arrived late in the evening and were tired from a long trip. AFTER swiping our card the desk clerk happened to mention that the carpets had been cleaned that day and they may still be a bit damp. When we arrived in the room, damp was not the word I would use. Wet was a much better description. The... More 

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear MB M, Thank you so much for staying with us at the Roanoke Courtyard by Marriott. We appreciate you taking the time to share your feedback with us. In an effort to uphold our high standards of cleanliness, we get our carpets professionally cleaned twice a year. I am so sorry to hear that the carpet was damp when... More 

Mason, Ohio
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Business travel with wife coming along. Clean, quiet room with staff that kept the wife happy while I was working. Surprised to see all the rooms being professionally steam cleaned when we were heading out as it semed pretty clean already (cleaner than most hotels). Breakfast was good, mall across the street and really good downtown 10 minutes away with... More 

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Hampstead, Maryland
Top Contributor
94 reviews 94 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let me hit on the negatives first. The big one is I had an all night drive coming up and I requested and received a 2PM late check out time to rest up before the long drive. Yeah! At 12:15pm I got a phone call that woke me up and when I answered, they hung up. I'm sure it was... More 

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Skiwithapro, Thank you for staying with us at the Roanoke Courtyard by Marriott and taking the time to share your feedback with us. I would like to offer my sincerest apologies for my housekeeping department disturbing you when you had requested a late checkout. I have shared your feedback with my housekeeping and front desk team to ensure this... More 

Senior Contributor
34 reviews 34 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Front desk staff was more than efficient, we checked-in in seconds, literally. Very nice and helpful with dinner suggestions and directions. Volunteered to place calls to determine restaurant hours. Clean, updated, comfortable furnishings. Fitness center was closed for unspecified reason, but their sister property, the Residence Inn, was about 100 yards walk and that gym was adequate and the staff... More 

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear C C Thank you for your feedback regarding your stay at the Courtyard by Marriott Roanoke Airport. We strive for excellence in guest service and it is nice to hear that our efforts are making a difference . We also understand how important it is to provide a clean, safe , and convenient hotel for both business and leisure... More 

Silver Spring, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed February 18, 2015

Me and my beautiful bride got married this past Valentine's day and almost all of our guests stayed at the Courtyard by Marriott Roanoke Airport. Over 40 reservations for two days and everything went nearly flawless. I would first like to thank their wonderful staff (Joe, Donna, Bonnie, Jillian, and the everyone else) for their excellent customer service, attention to... More 

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Justin J, It was an honor and a privilege to host your family and to be able to take care of them. We understand how special of a time this was for everyone involved and it is very satisfying to know that our efforts to help you enjoy this special occasion were successful and noticed. While it is a... More 

2 reviews
5 of 5 stars Reviewed February 9, 2015 via mobile

I stay here 10+ times a year and the hotel is always clean and the staff is always friendly. The gym could get another elliptical but that's just me being picky. Great hotel that lives up to Courtyard standards. Just be sure to book early because they sell out most business days.

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Ottonation, Thank you so much for being a loyal guest of ours at the Roanoke Courtyard by Marriott. We appreciate your patronage. I am so delighted to hear that you have always found our hotel clean and my staff has always treated you in a professional and friendly manner. I will certainly share your comments with our staff. In... More 

Goochland, Virginia, United States
Top Contributor
286 reviews 286 reviews
55 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 5, 2015

Stay in a large numbers of Courtyards. This is a nice, clean, up to date property. Staff friendly and helpful. Rooms are up to date and clean. Good location that is near to most anything. Easy access to major highways.

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Mark G, Thank you for staying with us at the Roanoke Courtyard by Marriott. We appreciate your patronage and you taking the time to share your feedback with us. I am so happy to hear that you found our hotel clean and comfortable. Our staff takes great pride in keeping our hotel clean and well maintained. I will be... More 

Kingsport, Tennessee
Top Contributor
178 reviews 178 reviews
38 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 3, 2015

I spent a night here during a recent business trip. While I don’t necessarily frequent this particular chain I was pleasantly surprised at this particular location. While the room was sizeable and all the usual amenities available, this location also had a bar, which doubled as a reasonably equipped eatery as well. Ain’t cheap, but it is right in the... More 

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Curtis S, Thank you for staying with us at the Roanoke Courtyard by Marriott. We appreciate you taking the time to share your feedback with us. I am glad to hear that you enjoyed your stay with us. I am also glad that you enjoyed our in-house restaurant, The Bistro. We serve breakfast and dinner, with full bar service,... More 

Saratoga Springs, New York
Contributor
12 reviews 12 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2015

We are in Roanoke a few times a year on business and this is where we always stay. We got trapped there in a blizzard in 2014 for almost a week. The staff was great. Very friendly and helpful. The bistro at this Courtyard is exceptional as well. The salads are always fresh and the service is quick. Highly recommended!

Was this review helpful? Yes
ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear richswthx, Thank you so much for staying with us at the Roanoke Courtyard by Marriott. I am delighted to hear that we are your hotel of choice when visiting the Roanoke Valley! We certainly appreciate your patronage and we look forward to seeing you on your next trip to Roanoke. Sincerely, Adam Michael General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed January 8, 2015

Very nice and large room. room is well insulated. Our room was right next to elevator and we didn't hear any noise. All room has fridge in room, comfortable bed and pillows. Free parking. Small fitness center (1 elliptical, 2 treadmills, and some free weights). Great location--6 min from Valley View Mall, and easy access to freeway.

Was this review helpful? Yes
ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Valued Guest, Thank you so much for staying with us at the Roanoke Courtyard by Marriott. We appreciate your patronage. We certainly appreciate you taking the time to share your feedback with us. We certainly are glad to hear you enjoyed your stay with us and you found our hotel and location perfectly fit your needs. We look forward... More 

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