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Courtyard by Marriott Roanoke Airport

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3301 Ordway Drive, Roanoke, VA 24017
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Courtyard by Marriott Roanoke Airport
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Courtyard by Marriott Roanoke Airport
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171 Reviews from our TripAdvisor Community

Traveler rating
    73
    71
    17
    8
    2
See reviews for
34
37
20
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed yesterday NEW

Stayed at this hotel, using Marriott Reward points, and was very disappointed. For 20,000 points, or the equivalent dollars, it would have been nice to have some complementary coffee in the lobby -- instead, had to purchase it from their breakfast menu. The room was just okay, but I never got the felling that we were staying in a Marriott... More 

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Herndon, Virginia
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I was definitely impressed with the hotel. I was pleasantly surprised by the modern touches, availability of services and comfort of the hotel. It was good to be comfortable and the southern hospitality of the place was great. Shopping, restaurants and regular comforts were close and the staff was excellent.

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ROACourtyardGM, Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Richard, Thank you for your kind words regarding your stay here at the Courtyard by Marriott Roanoke Airport. We appreciate your patronage and are grateful for the opportunity to serve you. Our location with its proximity to the mall and restaurants put us in a prime position to offer a lot of different options for travelers for shopping and... More 

Summit, New Jersey
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This Marriott has one bedroom and studio rooms. My four star rating isn't in comparison to city hotels but to motels. The rooms here are large and comfortable with fully usable kitchens, clean, quiet and well equipped. Very important for us, when we reserve an allergy-free room it really is allergy-free: no fragrances, no feathers, nothing to sneeze at! This... More 

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ROACourtyardGM, Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Dr. Mike, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We value our guests not only as customers but as people and we hope that shines through in our service to them on a daily basis. We noticed you mentioned not having a restaurant on site. Courtyard by Marriott is proud to offer the... More 

North Carolina
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

At $125 for one night (after taxes etc.) This seemed very expensive compared to similar hotels near other airports. Nice garden area with seating which we enjoyed until a smoker sat near us. Why can't hotels limit smoking to outside areas well away from other guests? And we did not appreciate the 8am knocking on the door by housekeeping to... More 

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Golfagirl, Thank you for staying with us at the Roanoke Courtyard by Marriott and also thank you for taking the time to share your feedback with us. We truly do appreciate it. I am sorry to hear that you feel we are overpriced for the area. I assure you that we constantly monitor our rates and we offer very... More 

Arlington, Virginia
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

2015-050-9. I booked two weeks ahead, and the best room available was a "Guest room, 1 King, Sofa bed." I expected complimentary high speed Internet access so that I could watch my favorite TV shows on my iPad, then delete them from my DVR remotely (to free up space while I'm on vacation). My plan was thwarted by a weak... More 

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ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Ty C, Thank you for staying with us at the Roanoke Courtyard by Marriott. We appreciate your patronage and you taking the time to share your feedback with us. I am so sorry to hear that you were having trouble streaming video from our internet connection. We certainly realize how important it is for our guest to have a... More 

Augusta, Georgia, United States
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights and everything was very nice. The hotel was either brand new or had just been renovated. I usually stay at higher tier Marriott's BUT this hotel had exceptional beds and definitely exceeded my expectations all around! It had quality and amenities of a 4 Star Hotel and the beds of a 5 Star Hotel.

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ROACourtyardGM, Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Russell, Thank you very much for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate you choosing to stay with us among the many options that are available in the Roanoke Valley. Our staff works very hard to provide a clean and comfortable environment for guests to relax and enjoy themselves while visiting our area. Whether... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The front desk staff were pleasant. Room was dirty..T.V did not work. We asked for extra pillows, replace a light bulb that was out, clean off table with coffee stains on it, and extra blanket. The drain in the bathroom sink did not work. They came to the room while we were out and changed the lite bulb only. I... More 

Was this review helpful? Yes 1
ROACourtyardGM, Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Ellen T, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your patronage and value your important feedback. Let me also sincerely apologize for the issues you experienced during your stay. Our staff strives each and every day to provide the best stay for all our guests. It is apparent that we missed... More 

Winchester, Virginia
Top Contributor
109 reviews 109 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for one night at this property while our daughter competed in a state sporting event. When we arrived, the front desk person was very efficient and pleasant, telling me to let her know immediately if we arrived at our room and found any issues. We proceeded up to our assigned king with sleeper sofa (230) and found a... More 

Was this review helpful? Yes 2
ROACourtyardGM, Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Lynda, First, I would like to thank you for staying at the Courtyard by Marriott Roanoke Airport during your time in the Roanoke Valley. We understand that there are many options in the area to choose from and it is an honor for your family to stay with us We hope that you have found your home away from... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff at this marriot is what made the difference. The girl that picked us up at the airport was very friendly! She even gave us some of her favorite restaurant selections. Rooms were clean and breakfast was good.

Was this review helpful? Yes 1
ROACourtyardGM, Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Shannon, Thank you so much for your kind words regarding our hotel and our staff. All of our team members work very hard to provide memorable service to each and every guest. It is rewarding to hear feedback from our guests telling us how our efforts make an impact on them during their stay. We are constantly looking for... More 

Virginia, USA
Top Contributor
104 reviews 104 reviews
25 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed April 24, 2015

Front desk was great for check in and check out - very professional and efficient. Room was clean and comfortable, plenty of towels and hot water. I ate dinner in the restaurant/bar. Service was very slow and not what I was used to for a Courtyard. The bar tender seemed distracted (they were not busy). Food was tasty, the hummus... More 

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ROACourtyardGM, Manager at Courtyard by Marriott Roanoke Airport, responded to this review

Dear Breezy in Virginia, Thank you so much for staying with us at the Courtyard by Marriott Roanoke Airport. We are glad to hear that you enjoyed your stay with us and appreciate the feedback that you have given us regarding your experience in the Bistro. We will use this information to improve the service we provide in the Bistro.... More 

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