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Comfort Inn Roanoke Airport

2.5 of 5 5070 Valley View Blvd, Roanoke, VA 24012-2038
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Comfort Inn Roanoke Airport
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Comfort Inn Roanoke Airport
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151 reviews from our community

Traveler rating
    81
    38
    19
    8
    5
See reviews for
41
28
12
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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There are newer reviews for Comfort Inn Roanoke Airport
See the most recent reviews
South Waterford, Maine, United States
1 review
5 of 5 stars Reviewed July 18, 2013

We were in a pickle and our daughter needed to lay down. With 2 rooms booked by mistake, Brenda took charge and saved the day! The room and grounds were clean and well maintained. Best of all, we experienced Southern hospitality at its finest!

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks so much for your kind words. Brenda is an amazing lady with great southern hospitality. I am pleased she was able to correct the reservation issue and get you settled in quickly. I hope you will visit us again soon. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

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Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

Excellent place to stay near airport as it's close to a huge shopping mall and several excellent restaurants all within walking distance of hotel. Staff were very helpful and friendly. There's a free shuttle from the airport. Breakfast buffet begins at 6am and goes until 10 and includes eggs and bacon as well as cereals and all the usual a... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks for your review. I am pleased your stay was enjoyable. We are located within the Valley View Mall shopping complex, which is southwest Virginia's largest shopping area. There are many restaurants nearby as well as a movie theater. We offer a complimentary shuttle service to all of those areas for our hotel guests. I hope you will visit us... More 

Beckley, West Virginia
1 review
2 of 5 stars Reviewed July 12, 2013

CONS....Ants in the room, only half light bulbs worked, one room key would not open door, Breakfast...can only say terrible (orange juice machine did not work, cappuccino machine did not work, sausage looked like not done, didn't even attempt the "egg" squares or gravy) Available plug ins were non-existent...had to unplug one of few working lights to plug my phone... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Teresa, I'm so sorry to hear of the difficulties you had at the Comfort Inn Airport. As you can see from our other reviews, this is not the norm. I hope you spoke with someone at the property level during your stay and some of this issues were resolved while you were still with us. If I can be of... More 

Alexandria, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 8, 2013

Superior service, clean and comfortable accommodations, and excellent value. Brenda, the desk clerk, is tops. Brenda always greets me with a warm and friendly welcome back! Brenda actually ensures a great stay by her care and concern for every deal of my stay. Whenever I am in Roanoke, VA I always stay at Comfort Inn Airport. I highly recommend this... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks so much for taking the time to share your comments. I will make sure Brenda sees your kind words and let her know that her warm personality has won you over to the Comfort Inn. We look forward to your future stays. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Danville, Virginia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2013

I was a guest of this Comfort Inn for a month. The staff was friendly and accommodations were good. However what most impressed me was the desk attendant Brenda who learned my name and greeted me each day by name. She ask about my day and often ask if the room and service were to my liking. Being away for... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Brenda is an amazing lady. She has the ability to remember her guest's names and always greets them as they return to the hotel. She truly treats everyone as though they are a guest in her own home. We love Brenda and are proud to have her as a part of our family. Thanks for your comments and I am... More 

Johnson City, Tennessee
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 3, 2013

We had booked a room at a hotel next door when we tried to check in they had booked the wrong day for us and had no rooms left. Being very upset we came to the Comfort Inn. What a great choice. This place was very pleasant and clean. The clerk Brenda went the extra mile to help us when... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Brenda to the rescue!!! I am pleased Brenda was able to make your visit to Roanoke an enjoyable one after the mix up with your reservation next door. Luckily for us, you decided to stay at the Comfort Inn Airport. Hopefully you have found a new home when visiting the Roanoke Valley. We look forward to you staying with us... More 

Kissimmee, Florida
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2013

Upon arrival, everyone was so nice and friendly. the hotel itself,,,,well kept, room was excellent, breakfast bar very good. convienance to placesm good. Cheri Forrest checked us in and out, very nice lady, all staff was really nice and friendly. We will be there again next time we head to Roanoke to visit family. dont quite get the rating thing... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Jess, Thanks for staying with us. I am pleased your visit was enjoyable and we look forward to having you stay with us again. I will pass along your comments to Cheri. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Richmond, Virginia
Top Contributor
66 reviews 66 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed June 28, 2013

I checked in around 10 pm. After setting down my bag and turning to make coffee for the morning, I noticed the coffee service and the dresser it was on was covered with little ants. I went back to the front desk and they apologized and changed my room. The coffee service hadn't been cleaned from the previous stay. The... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thank you for staying with us! I am so sorry we did not live up to our reputation of having a clean and comfortable room for you. It sounds like we really missed the mark. I certainly expect better out of the staff as we pride ourselves in cleanliness and offering a comfortable night's rest. I will investigate the problems... More 

Keller, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 27, 2013

This is the second time I have stayed at this location. While running from hurricane Irene and recently as a stop on our way to my parents. Both times our children were in heaven and our dog. We are very clean and so our standards are high. Happy to say it is clean and quiet and the location is perfect... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Lisa, Thanks for being a returning guest. We so much enjoy having you. I'm glad your visit this time was under better weather circumstances. Please visit us again soon and enjoy the shopping and many restaurants in the Valley View Mall complex. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Lincoln, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed June 23, 2013

Thank you to cheri for her kindness in helping us out of our dilemma. We were greeted by Tonya who was very pleasant and helpful. Both ladies were kind and provided us with local information when asked. Room was clean and presentable with microwave and fridge. I would not hesitate to stay here again. Thank you to Brenda also who... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks for being our guests! We enjoyed having you stay with us. I will pass along your kind words to Cheri, Tonya, and Brenda. All three of those ladies are amazing members of our "family" and they strive to make each guest feel as though they are staying with friends or family. We all look forward to a return visit... More 

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Additional Information about Comfort Inn Roanoke Airport

Address: 5070 Valley View Blvd, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Roanoke Airport 2.5*
Number of rooms: 96
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Also Known As:
Comfort Inn Roanoke Airport Hotel Roanoke
Roanoke Comfort Inn
Hotel Style:
#4 Business Hotel in Roanoke
#5 Family Hotel in Roanoke

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