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Comfort Inn Roanoke Airport

2.5 of 5 5070 Valley View Blvd, Roanoke, VA 24012-2038
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Comfort Inn Roanoke Airport
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Comfort Inn Roanoke Airport
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144 reviews from our community

Traveler rating
    74
    38
    19
    8
    5
See reviews for
40
26
12
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Inn Roanoke Airport
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Richmond, Virginia
Top Contributor
66 reviews 66 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed June 28, 2013

I checked in around 10 pm. After setting down my bag and turning to make coffee for the morning, I noticed the coffee service and the dresser it was on was covered with little ants. I went back to the front desk and they apologized and changed my room. The coffee service hadn't been cleaned from the previous stay. The... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thank you for staying with us! I am so sorry we did not live up to our reputation of having a clean and comfortable room for you. It sounds like we really missed the mark. I certainly expect better out of the staff as we pride ourselves in cleanliness and offering a comfortable night's rest. I will investigate the problems... More 

Keller, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 27, 2013

This is the second time I have stayed at this location. While running from hurricane Irene and recently as a stop on our way to my parents. Both times our children were in heaven and our dog. We are very clean and so our standards are high. Happy to say it is clean and quiet and the location is perfect... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Lisa, Thanks for being a returning guest. We so much enjoy having you. I'm glad your visit this time was under better weather circumstances. Please visit us again soon and enjoy the shopping and many restaurants in the Valley View Mall complex. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Lincoln, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed June 23, 2013

Thank you to cheri for her kindness in helping us out of our dilemma. We were greeted by Tonya who was very pleasant and helpful. Both ladies were kind and provided us with local information when asked. Room was clean and presentable with microwave and fridge. I would not hesitate to stay here again. Thank you to Brenda also who... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks for being our guests! We enjoyed having you stay with us. I will pass along your kind words to Cheri, Tonya, and Brenda. All three of those ladies are amazing members of our "family" and they strive to make each guest feel as though they are staying with friends or family. We all look forward to a return visit... More 

Greensboro, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2013

I travel for my job and I always stay at this location when I'm in Roanoke. Cheri Forrest (Asst. Gen Mgr), Heather and Sue always have my reservations ready. On the rare occasion that there has been an issue,they immediately corrected it and my stays have always been first class! I recommend that anyone coming to Roanoke stay at this... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Jim, Thanks so much for being a repeat guest. We enjoy having you each time you are in Roanoke. I will pass along your kind words to the staff and in particular to Cheri, Heather, and Sue. We hope to see you soon. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Cleveland, Georgia
1 review
5 of 5 stars Reviewed June 18, 2013

From the parking lot to the room, and everything in between: the hotel is clean, well-maintained, and visually appealing. Cheri and Sue at the front desk were friendly, helpful, and informative. The room is clean, comfortable, and a great value. I highly recommend this hotel.

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks so much for visiting our hotel. I am glad your visit was enjoyable and your room was clean and comfortable. I will let Cheri and Sue know that took great care of you while visiting. Come see us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Roanoke
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2013

We stayed at the Comfort Inn Airport on June 13, 2013 after the crazy storm came through and knocked out our power. We called several other hotels in the area and the rates were jacked up so high it was unbelieveable. They were trying to make a buck off of people during a time when folks needed a cool place... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks for sharing your comments. I am pleased we were able to come to your assistance in your time of need. Many people in the area lost power during that wind storm and it is not our policy to take advantage of people during a time of distress. Hopefully should you have friends or family visit the area, you will... More 

Hopkinsville, Kentucky
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 29, 2013

We stayed at this hotel for a total of 2 nights. We were mostly attracted to the hotel because it allowed us to have our pet cat in the room for an additional fee. I feel that the price we paid for this hotel was appropriate, including the pet fee. They do provide a continental breakfast, which has a good... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thank you for your candid review of our hotel. I am pleased we were able to accommodate you, your family and pet. It is important to us to allow families with pets to have a clean and comfortable room. I apologize we missed the mark somewhat during your visit. I am glad the front desk staff was able to resolve... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2013 via mobile

Tonya and her staff was wonderful. Made me feel at home. I didn't need or want for anything they made sure my stay was great. If I could I would give them a raise they deserve it. Their smiles and warm greetings was the upmost beet I have ever seen in a hotel and I have been in a lot... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

I'm glad to hear you enjoyed your stay, Tonya and the entire staff are all great people and treat everyone like family. I'm glad you decided to stay with us on your first trip to the beautiful Roanoke Valley. I hope you will visit us again in the near future. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Top Contributor
160 reviews 160 reviews
70 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 26, 2013 via mobile

Had a nice quiet stay here. The hotel is located away from any interstates or main roads so no traffic noise here. It also has many good restaurants to choose from. Could use some cosmetic touch ups. Some painting here and there and peeling wall paper in the bathroom. Our room was clean and spacious. So it's worth a stay... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks so much for your review of our hotel. I am pleased you found your room clean, comfortable and quiet. I will speak with the maintenance staff about the touch-ups you mentioned. We no longer charge a safe fee. The safes are now a complimentary amenity for our guests. I trust should you return to the Roanoke area, you will... More 

Saginaw, Texas, United States
1 review
5 of 5 stars Reviewed April 18, 2013

We were on vacation for 2 weeks, part of our trip brought us to this hotel. We were greeted by Brenda at the desk. She was charming, knowledgeable and caring. My uncle wasn't feeling good after we returned the first night and the next morning when she came in she heard about him and called his room to see if... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks for your kind words concerning your recent visit. Brenda is truly an amazing lady and treats everyone as if they were a guest in her own home. I trust your Uncle is feeling better and had a pleasant visit to Roanoke. We look forward to a return visit from you and again I thank you for sharing your comments.... More 

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Additional Information about Comfort Inn Roanoke Airport

Address: 5070 Valley View Blvd, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Roanoke Airport 2.5*
Number of rooms: 96
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Also Known As:
Comfort Inn Roanoke Airport Hotel Roanoke
Roanoke Comfort Inn
Hotel Style:
#5 Business Hotel in Roanoke
#5 Family Hotel in Roanoke

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