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Comfort Inn Roanoke Airport

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5070 Valley View Blvd, Roanoke, VA 24012-2038
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1 room 1 guest
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Comfort Inn Roanoke Airport
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199 Reviews from our TripAdvisor Community

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Traveler rating
    115
    51
    20
    8
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (199)
  • Mar-May only
    (55)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (33)
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There are newer reviews for Comfort Inn Roanoke Airport
See the most recent reviews
Kingsport, Tennessee
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 22, 2013

I'm in Roanoke quite a lot for business. I know when I stay here I can expect the best. The staff is so friendly and helpful. The staff makes getting checked in an enjoyable experience, from Cheri, Tonya, Brenda, and Vicki having breakfast ready in the morning. They are all so friendly and I don't mean to leave anyone out,... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks for being a return guest to our hotel. We love to see friendly and familiar faces. I am pleased the staff takes great care of you during your visits and I will pass along your compliments to Brenda, Cheri, Tonya, and Vicki. We look forward to seeing you again in the near future. Sincerely, Gary Purvis VP of Operations... More 

Stuarts Draft, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed December 21, 2013

Love how personable the staff is here, and so very helpful.. stay here every time in the area... Love Vickie in the breakfast area... and she is so helpful. Checking in with Cheri Forrest also great and helpful in setting us up with Choice Privileges.... Love them all.... Rooms always clean along with common area's.. Show's the employee's love working... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks so much for visiting the Roanoke area and for staying with us at the Comfort Inn. I am pleased your stay was enjoyable and the staff took great care of your needs. We work very hard to make everyone feel at home. We all look forward to seeing you again should you return to our neck of the woods.... More 

Greensboro, North Carolina
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed December 5, 2013

I have written a review for this hotel before, but I have to give credit where credit is due. Sherry Forrest and her staff are the best in the business. Whether it's making a fresh pot of coffee at 9:00 at night or offering to move my luggage for me to my "normal" room when it became available, no detail... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks so much for being a repeat guest and for writing another review of your stay. Cheri is an asset to the hotel and truly enjoys each and every guests that visits us. I will pass along your kind words to her and we look forward to your visits in the future. Happy Holidays! Gary Purvis VP of Operations Dominion... More 

Richmond, Virginia
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 23, 2013

True to their word, this property is being updated. My bed was more comfortable and the bedspread was new. The room was clean and much better maintained than on my last visit. I don't know if they replaced furniture or just had it cleaned, but I was very impressed with the work that I've seen done since June. One thing... More 

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks so much for your kind words. I am pleased you have experienced the changes we are working on at the hotel. It is good to know our efforts aren't going unnoticed. I will pass along your kind words to the staff and in particular to Cheri. She is great with our guests and we are quite fortunate to have... More 

hawaii
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 22, 2013

you have a great property-so do others. you have clean rooms and public areas-so do others. you have great amenities-so do others. you have great rates-so do others. you have a great location-so do others. but…you have CHERI FORREST-others don't. she represents this property very well with her friendliness, her efficiency and eagerness to accommodate your guests. thank you!!!

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Before you ask, NO, you cannot take her with you! Thanks so much for your kind review and special words for Cheri. I will make sure she reads your review. I hope you will stay with us again in the near future. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. More 

Walton, KY
1 review
5 of 5 stars Reviewed November 13, 2013

My Brother was in Roanoke Memorial Hospital, ICU. I spent two nights at Comfort Inn Airport. The whole experience was excellent, from check in to departure. I travel quite a bit and have never been in a hotel that was more friendly and accommodating as this one. One night we came back from the hospital and my wife said, "All... More 

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Thank you for your online review of the Comfortinn Airport. I am very glad you chose us in your time of need. I am excited that you receive an excellent experience with us. I will definitely pass along your wonderful comments to our staff. We take pride in accommodating our guests. I am happy we achieved that goal with you.... More 

ky
1 review
5 of 5 stars Reviewed November 10, 2013

Customer service was awesome, wish i could, get this kind of service everywhere. Will definitely stay here again if in the area. Cheri was very polite and helpful. Thanks good everything. Very nice room, good food.

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Thank you for such a wonderful and positive review about our hotel. We here at the Comfortinn Airport strive to make our guest stay the best. I try to lead by example. Your review has just shown me that all the training we receive is working. I certainly hope that you will be able to make it back to our... More 

Roanoke, Virginia
2 reviews
4 of 5 stars Reviewed November 10, 2013

the hotel was clean and quiet, the maid service was not the best but the person running the breakfast buffet in the morning was a gem she was happy , friendly and couldn't do enough for you great three night stay

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Thank you for your honest review. I am sorry for the maid service, I will talk to the Head Housekeeper and let her know your response. I will also let our Breakfast bar attendant know about the wonderful comment you made about her. We strive to do our best to please our guests. Your review just proved that we hit... More 

Virginia
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed November 9, 2013

I just spoke with a very rude and unbending representative AT the actual hotel. When I explained that I was using a walk in hotel coupon as a getaway surprise trip for my friends birthday I was told (in a very nonchalant manner) that I would have to wait until 3:00 to check in and there might not be any... More 

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

I am very sorry for the poor hospitality that you received from our hotel staff. I just want you to know that I will talk to the clerk. I was shocked when I seen your review. This is something that is not the norm for this particular clerk. She is normally the best at customer relations. As for the majority... More 

Bonita Springs, Florida
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed October 20, 2013 via mobile

We chose this hotel because it has a great location with easy access to highways and many choices of restaurants very near. We stayed two nights. The clerk the we checked in with bubbled with personality and southern charm. She is a jewel. We were upgraded to a suite which of course please us. We awoke the first morning to... More 

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

I am truly sorry for your recent stay. I completly understand why you would not want to share your bed with ants I am very troubled with how the gentleman at the desk told you we don't have maintenance on the weekends. We have maintence men on call 24/7. If you don't mind, could you email me so that I... More 

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