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All 37 Roanoke hotels

Comfort Inn Roanoke Airport

2.5 of 5 Hotel   |   5070 Valley View Blvd, Roanoke, VA 24012-2038
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Comfort Inn Roanoke Airport
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75%
Ranked #5 of 37 hotels in Roanoke
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed June 10, 2014
William A Landers, California
  • Overview
  • Reviews (123)
  • Photos (17)
  • Amenities
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  • Room tips (19)
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123 people have reviewed this hotel

Traveler rating
    62
    31
    18
    8
    4
See reviews for
35
22
11
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
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English first
There are newer reviews for Comfort Inn Roanoke Airport
See the most recent reviews
Landers, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

we called to see if they had rooms available and would they accept a coupon we had obtained at a truck stop. Brenda was the clerk and said they had a room and yes they would honor the coupon. we were driving a 26 foot Penske rental truck and towing a car on a tow dolly. not knowing the grounds,... More

Was this review helpful? Yes 1
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

William A, Thank you for the review. Brenda is one of our most dedicated clerks. She does go above and beyond when it comes to complete satisfaction for a guest stay. She will be ecstatic to read your review about her. I am certainly glad you were able to find one of our coupons. They really come in handy, especially... More

1 review
1 of 5 stars Reviewed May 28, 2014

I checked in on 5/23/14. I was greeted by the manager and treated very politely. However, after my long morning of travel from Chicago and days activities I was extremely tired. I settled down to sleep and during the night began to feel very itchy on my left arm. Feeling suspicious I sat up inthe bed and turned the light... More

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Natalie K First and for most; let me apologies for the horrible experience you had here at our hotel. We in the hospitality business take this bed bug outbreak very seriously. Just because they are called “bed” bugs does not mean that is the only place you can come in contact with them. They are in many areas of the... More

North Conway, New Hampshire
1 review
5 of 5 stars Reviewed May 5, 2014

My wife and I recently stayed at the Comfort Inn Airport in Roanoke during a trying time for the family. A family member was in critical condition at Carilion Hospital. Brenda, Tanya, Bobbie, Cheri and all the housekeeping staff we incredibly kind, thoughtful, and compassionate during this tough time. My work takes me all over the world yet I have... More

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Hi Dave and family! We are so sorry to hear of the circumstances that lead you to stay with us. I am glad you chose to stay here at the Comfort Inn Airport. We do tend to lean towards giving our guests such as yourself a little extra touch to help Comfort you in your time of need. I am... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 14, 2014

After stopping at a Virginia rest area, my husband and I picked up a listing of Virginia hotels and found a listing for Comfort Inn (with a coupon) listing the price available and advertised as "walk in only and subject to availability" in the Roanoke area which is where we had decided to stop over. When I called for directions,... More

Was this review helpful? Yes 1
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Dear Angie W. Wow, we certainly miss the mark with guest satisfaction. I will have a talk with the desk staff that was on duty when you called. It is very unusual for her to be rude. She is one of our senior staff members and she usually gets the highest reviews. I would like to let you know that... More

Ripon, Canada
1 review
5 of 5 stars Reviewed April 14, 2014

This was our first time at this hotel. Nice welcome by the reception employees. Room was very nice and clean and breakfast was great. Great value for money. We will definitely stay there again next year on our return to Canada.

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Dear Solange H Thank you for your positive review. We strive to make each guest stay as enjoyable a possible. We certainly hit the mark with you. When you are in the area please give me a call at 540-527-2020 or email me at ciafd302@yahoo.com. I would love to make you a reservation. We hope to see you again soon.... More

Floyd, Virginia
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 25, 2014

I made reservations to spend the night in Roanoke before and after my flight and decided to get down the mountain early because of weather. When I got to the front desk to see about early check in, there was no reservation. Turns out I had made at another hotel. Seeing as how this hotel was closer to airport and... More

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

We are also glad you made the lucky mistake. Your comments are very nice and I appreciate you taking the time to share your review. We strive each day to offer clean and comfortable rooms to our guests along with outstanding customer service. It seems as though all aspects of your stay were pleasant except your constructive comments about breakfast..... More

Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 19, 2014

I could tell they recently upgraded a couple of features like the bedding and TV. However the microwave and fridge are old and the bathroom although clean needs renovations. There are newer hotels in the area and more being built. This property needs to step it up if it's going to compete.

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

First, let me thank you for your valuable review. It is true, we have upgraded our bedding this year and are constantly upgrading our hotel. We have added more items to our complimentary breakfast, as well as, we have a new shuttle van that can accommodate nine passengers. We are well known for our friendly southern hospitality. We surely hope... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

We stayed at the Comfort Inn Roanoke last night. We got in very late after driving from NYC and the people were so nice. Our room was clean and large. We woke up and enjoyed their free breakfast- which was awesome! You can make your own waffles, there were breakfast burritos, eggs, biscuits and gravy...and fruit and yogurt too. The... More

Was this review helpful? Yes 1
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Hello Ladies!!!! Thank you for your wonderful comment. I am happy that we were able to start your morning off with a nice hot breakfast. We recently added the burritos and I am so glad they are such a big hit. We try to bring on that southern comfort to all our guests. We were just fortunate that you chose... More

Greensboro, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2014

During my latest stay at my favorite hotel, I noticed one of the managers working the breakfast service by themselves. Sherry told me that she had to fill in for the regular employees and that she also had to perform her regular management duties after breakfast was over. The fact that Sherry was pulling double duty didn't surprise me, nor... More

Was this review helpful? Yes 1
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review

Thanks for your comments. Cheri is a very dedicated staff member both to the hotel and the guests which she readily serves. She always has a smile on her face and a friendly attitude about everything. I'm glad she is able to make your day brighter and I will make sure to share your comments with her. Thanks for being... More

Albany, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 5, 2014

Stayed in the hotel last week on our return trip from FL to NY. The front desk agent wasn't particularly friendly but wasn't rude. The hotel appears to be have remodeled recently. It smelled like new carpets. The room was clean and a good size. The breakfast was fine but there was no sausage, hash browns etc...like a previous reviewer... More

Was this review helpful? Yes 1
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Dear JS, I am very sorry about the desk clerk. I will have a talk with the front desk staff. I am a little troubled with your comment about the no sausage or hashbrowns. This is not a good thing. We must have sausage on the breakfast bar and if not then we have to have bacon. Was there bacon?... More

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Additional Information about Comfort Inn Roanoke Airport

Address: 5070 Valley View Blvd, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Roanoke Airport 2.5*
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Also Known As:
Comfort Inn Roanoke Airport Hotel Roanoke
Roanoke Comfort Inn

17 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Roanoke #7 Family Hotel in Roanoke
Hotel Class
Number of rooms
96

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