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Comfort Inn Roanoke Airport

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5070 Valley View Blvd, Roanoke, VA 24012-2038
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Comfort Inn Roanoke Airport
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Comfort Inn Roanoke Airport
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168 reviews from our community

Traveler rating
    95
    41
    19
    8
    5
See reviews for
49
30
13
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • French first
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  • All months
    (168)
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    (44)
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We where passing through Roanoke and decided to stay for the night. When we entered the lobby a young man named Randy was working and he was very nice while he checked us in and knowledgeable about the hotel and the area. Our room was very clean and our night was very quiet. We were told about the continental breakfast... More 

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Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Judd1, So you meet Randy! He is a peach. I am glad he was able to assist you with your accommodations. As for our Morning Breakfast, we do have a little more items than most continental breakfast bars. That is why we call ours the Deluxe Breakfast. We like for our guests to have a verity to choose from. I... More 

Roanoke, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Called hotel and Spoke with Cheri. Very professional. I needed a place to stay due to water damage to my house. She gave me an excellent rate based on the surrounding hotels. When I checked in Austin was there along with Cheri, I was amazed at how pleasant everyone was. The room was exactly what I needed. I appreciate how... More 

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Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Alvin, Thank you for the very kind review. I am happy that we were able to provide you with a safe and comfortable place to stay during the water damage to your home. We do like to show our guests extra customer service especially when they are coming to stay under unusual circumstances. If you are ever in need to... More 

Chesterfield, Virginia
1 review
4 of 5 stars Reviewed 1 week ago NEW

Clean, pleasant people and a good location. Only one problem, and that was for our mattresses. They were terrible. Go to Room #101 and you will see what I mean. , The mattresses on both beds should have been retired several years ago, along with the flat pillows. When you feel the springs coming through, it's time to make a... More 

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Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Dear Bobby D OMG, I will have to go look at that rooms mattresses. I would not like to sleep on that bed either. I wish you had called, we would have been happy to move you to another room. I promise you that we will dispose of the mattress if they are in as bad of shape as you... More 

gulf coast
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to stay overnight in Roanoke due to car trouble. I was able to book a room at the Comfort Inn for a very reasonable rate. The hotel is in a very nice and safe location. Lots of restaurants and shopping around. Large parking areas. Rooms were very clean and comfortable.(which is all I require). Would highly recommend if... More 

Was this review helpful? Yes 1
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Dear mbfree66 We were sorry to hear about your car troubles, but we glad you found us. We do have plenty of restaurants within walking distance (which is perfect for our guests). Did you get the chance to take our shuttle Down Town and see all the attractions? I hope that the next time you are in the area. You... More 

Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Brenda was AWESOME FABULOUS! She knows what CUSTOMER SERVICE is all about! I think she wrote the book!!! She makes the visit suburp. The hotel is safe, clean and quite. The pillows are perfect. You have two soft and two firm. Great balance for all guests. You do indeed get a very small rubber duck for the bathroom. We keep... More 

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Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Sunniejo, That Concert was a blast from the past wasn’t it. I am certainly glad you enjoyed your stay with us as well as the concert. Yes Brenda is one of the best with customer service. I do believe you are right, I think she did write the book. Maybe we can get a copy for you and have her... More 

Virginia Beach, Virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was greeted warmly with a smile when I walked in after a very long drive. I arrived 1 1/2 hour before check in and they went ahead and check me in. I got a room on top floor away from elevator. As a frequent traveler, I usually take out the lysol wipes and start wiping down the room (switches,... More 

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Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Joy from VA Beach, Oh boy did we really play musical rooms with you. Again I am sooooo sorry for the house keeping issues. I just want to let you know that I did have a very long talk with our Executive House Keeper and I do assure you that the issues that you experience will not happen to anyone... More 

Roanoke, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

CSSO from St Paul United Meth Church held one it's monthly meetings here. We were greeted by the most pleasant person named Brenda who was all smiles & offered to assist us in any way possible. A wonderful woman by the name of Carmen made sure that our meeting room was set up just as we requested. The customer service... More 

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Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Sandra, Thank you for taking the time and giving us a review about our meeting room. We love having your church group come here and get together. So you loved the way we set it up? I want you to know that I made a special trip just to make sure your room was set up to your liking. Even... More 

Kingston, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Just a quick note to say that my family and I stayed here Friday April17. In a great location, safe, clean, friendly staff. Quick check in, good wifi, nice breakfast. They give you a free rubber duck. I sold it on eBay for $50! If you go to one Comfort Inn near the airport in Roanoke Virginia, go to this... More 

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Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Well Hello our Canada Friend, Did you really sell the baby duck for $50???? If so then boy do I need to go on eBay, I have about a thousand of them, LOL! Oh yea, and I have the big momma duck that is on the front desk, I wonder how much I can get for that. “Wink” Thank you... More 

Roanoke, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

Can't describe just how accommodating the staff at the Comfort Inn Airport in Roanoke, VA was. Especially Cheri Forrest, the assistant general manager! Our room was very clean, attractive and comfortable.

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Why Thank you RBCline for such a lovely review. Nothing can really beat southern hospitality that we here at the Comfort Inn Airport have. "Wink" I am glad you found your room to be at the tip top of shape. Our housekeeping staff might be mostly seniors, however they sure can run circles around the younger crews. (And boy can... More 

Hershey, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2015

Met Brenda, at check-in, she is a gem. Great personality! She made us feel like we were family. The Duvalls' from PA thank you Brenda. The room was very nice and very clean. The breakfast, free, was good too. We will certainly stay here again! Housekeepers were fun to talk with too, I didnn't get a name but one lady... More 

Was this review helpful? Yes
Cheriforrest, Manager at Comfort Inn Roanoke Airport, responded to this review

Bakaman, Thank you for taking the time and reviewing us. So you met Brenda, yes she is a gem. We do love her here at the Comfort Inn. We all tend to go that extra mile to give our guests the warm feeling of being at home. I am cerrtainly glad she was able to accomplish that with you. The... More 

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