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Country Inn & Suites By Carlson, Roanoke

Certificate of Excellence
2.5 of 5
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7860 Plantation Road, Roanoke, VA 24019
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Country Inn & Suites By Carlson, Roanoke
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Ranked #8 of 39 Hotels in Roanoke
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
Katie B
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278 Reviews from our TripAdvisor Community

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Traveler rating
    142
    81
    37
    13
    5
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118
76
14
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (278)
  • Mar-May only
    (72)
  • Jun-Aug only
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Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

It was an okay stay. There were never any towels available in the pool area. The hot tub was okay. The breakfast buffet was just okay. The room felt damp the whole weekend. Would not stay their again. Wifi came and went. Which is hard if you are trying to do something on your laptop.

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Fort Mill, South Carolina
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Easy access to Rt. 81, clean hotel and the bed was very comfortable. The wall air conditioning unit was extremely quiet and efficient. The bathroom could be updated since the cultured marble sink was cracked and the wallpaper was older. There was a small frig, microwave and coffee pot in the room. Breakfast was what we have come to expect... More 

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Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

From the cookies, coffee and tea at the check in counter to the extended swimming pool hours, the great breakfast and friendly, helpful staff, an excellent experience! If in the area I would definitely Stay there again.

Review collected in partnership with Country Inns & Suites By Carlson

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TravisHill, Director of Sales at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear 129tomj, Thank you so much for your kind words. We strive to give Country Inn & Suites by Carlson an at home feel! More 

Murfreesboro, TN
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for two nights and everything was very good. The only issue was the desk chair had a large stain on it. I reported it to the front desk and they said that they would replace it. They did not. The rest of the room was clean and I didn't experience any other issues. The breakfast was good and... More 

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TravisHill, Director of Sales at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Fathack, I am very sorry about the chair not being replaced. This was a very bad oversight on our maintenence department and we will address this issue in order to better serve guests in the future! Please visit our Twitter or Facebook pages for upcoming specials and events! More 

Suwanee, Georgia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We needed a room for one night in Roanoke. This was a reasonable price for what you get. Clean hotel. Convenient to interstate 81. Indoor pool and hot tub that stay open late were fun for our son. Breakfast choices were limited compared to other 2.5 star hotels we've stayed in though. If wanting to be close to the Star... More 

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TravisHill, Director of Sales at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Don k, I apologize on behalf of our staff for failing to meet your expectations! More 

Senoia, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was clean. Bathrooms and linens were clean. The breakfast was a mess. Food all over the floor and none available when we went to eat. They even did not have any of their cookies available at the front desk.

Was this review helpful? Yes
TravisHill, Director of Sales at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Drew M, I would like to apologize on behalf of our Food & Beverage staff for failinf to meet your expectations!!! We have addressed this issue with the proper department heads and hope this issue will be isolated. Please visit our Twitter or Facebook pages for upcoming specials and events! More 

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