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Holiday Inn Roanoke Valley View

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3315 Ordway Drive, Roanoke, VA 24017
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Holiday Inn Roanoke Valley View
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Holiday Inn Roanoke Valley View
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149 reviews from our community

Traveler rating
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    48
    36
    9
    6
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50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hillsborough, New Jersey
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were checked in by a friendly staff. The common areas looked nice. The room was certainly tired looking as many reviewers have noted but it was a good size. The TV stopped working in the late evening but it was time to sleep anyway. The largest disappointment was breakfast. When we arrived the hostess told us to choose a... More 

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Charlotte
1 review
5 of 5 stars Reviewed 1 week ago

We chose this hotel due to how close it was to family, as we were in town visiting my Nana. Charlene at the front desk was amazing; fast, friendly, & accommodating. There isn't a price for fantastic customer service. The rooms were nice! You can tell the hotel is an older property, but it is well kept!

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nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Mandi2457, Thank you for the great review and staying with us while visiting Nana while in Roanoke. We too appreciate Charlene's customer service skills. Those important skills are not trained! We know the hotel needs some uplifting and the good news is that we have the property being renovated towards the end of this year! We are excited about... More 

1 review
3 of 5 stars Reviewed 1 week ago

The hotel was clearly outdated but clean. The thing that got us was the menu in the Passport Restaurant. Imported beer consisted of Yuengling which is the oldest brewed beer in America. When brought to the attention of the waitress there was definite rudeness. When brought up at the front desk we were told it was an import because it... More 

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nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Amanda H, Thank you for the review, very much sounds we need a lesson in what Domestic and imported beers are. I apologize for their lack of knowledge and will certainly jump right on this! Thank you for bringing it to my attention. We are preparing for a complete renovation of our hotel later this year into 2016. We... More 

Bristol
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for one night during a road trip. Firstly this place is very difficult to find and not sign posted from the main road. We arrived and were given a room with a view of the inside of the hotel overlooking the restaurant. This made the room incredibly dark. On the plus side the room was... More 

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nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Candidone, Thank you for you most recent review! We value each and every comment about our hotel. By year's end our property will begin a complete renovation, addressing some of your concerns in your review. We are very excited about the changes and newness the renovation will bring to our property! We hope that when your travels do bring... More 

Charlotte, North Carolina
Top Contributor
73 reviews 73 reviews
63 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Rooms were okay. Clean but my ceiling was falling down. Indoor restaurant is beside the pool so it's kinda weird smelling the chlorine. I would say this is a 2 and 1/2 star hotel and not 3. Staff was friendly. Would stay here again if booked off Priceline. Don't pay regular prices for this place.

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IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Rocknrollchica2, Thank you for sharing your experience online. We appreciate you choosing our hotel during your recent business travel. We are pleased to read that you liked the cleanliness of our hotel and rooms and regarded our staff to be friendly. However, we regret to know that the condition of the pool and restaurant was a let down during... More 

Austin, United States
2 reviews
1 of 5 stars Reviewed 5 weeks ago

My grandpa came to Roanoke to see my award ceremony at 1PM. So, I checked with the hotel staff five times (while reserving the room twice, before check-in, during my stay, the night before my stay) to confirm if we could have late check-out until 12PM because I was worried about him waiting at the too long would affect his... More 

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IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear HA221, Thank you very much for taking the time to share your comments online. We appreciate that you have noticed the cleanliness, mini fridge and regarded our rooms to be large. However, we apologize for any inconvenience the service of our staff service may have caused you. We’d like to obtain some additional details regarding your experience, so we... More 

Manlius, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 9, 2015 via mobile

We negotiated our stay through priceline and got an incredible deal. That alone made the stay at this hotel worth it. However if we had paid the rate on the holiday Inn site -i would say it is incredibly high for the quality. The hotel's front lobby is very nice and updated. We didn't love the open restaurant look. After... More 

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IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear avoidingsnow, Thank you very much for taking the time to share your comments online. We always strive to provide world class accommodations and outstanding guest experiences and we appreciate your nice comments on the comfort of the beds and the room type received. However, it is regrettable if the food selection in the restaurant did not live up to... More 

Northern VA
Top Contributor
104 reviews 104 reviews
34 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 5, 2015

I stayed at the HI Roanoke Valley View due to a client meeting being held at the location. For the price paid, it was only an average stay. The room had a decent supply of amenities, such as a small micro, coffee pot(although not a keurig like HGI has), a fridge, hairdryer, and a HVAC unit with a temp control... More 

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IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear ndalum, Thank you for taking the time to post a review of the hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry we fell short of your expectations and apologize for the noise challenges you experienced during your stay. It is... More 

Virginia Beach
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 4, 2015

Clean and quiet room, which I appreciate most of all. Dated decor and absolutely terrible coffee in the room and in the lobby. Not enough electrical outlets or lighting in the bathroom. . Otherwise, good work station, decent free wi-fi, HVAC has fan-only option, which is crucial for light sleepers like me. Oh and the TV picture wasn't synced with... More 

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IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear IJohnson55, We appreciate you taking the time to share your feedback regarding your stay with us. We are glad to hear you found the rooms clean and quiet. We are truly sorry some of the room amenities did not meet your expectations. We appreciate your feedback and rest assured that it will be used for future improvements. We look... More 

Bedford, Virginia
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 20, 2015

We always spend the night at a Roanoke hotel if we have a morning flight and our first choice is the Holiday Inn Valley View. The rooms are quiet and clean and the personnel are very helpful. There is 24 hour shuttle service to and from the airport on 10 minutes notice.

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nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear EarleM, Thank you for the review on our property, we value each and every comment! We look forward to your next stay with us, when your travels should bring you back through the Roanoke Valley! Holiday Inn Management! More 

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