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Holiday Inn Roanoke Valley View

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3315 Ordway Drive, Roanoke, VA 24017
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Holiday Inn Roanoke Valley View
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Holiday Inn Roanoke Valley View
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140 reviews from our community

Traveler rating
    49
    48
    30
    8
    5
See reviews for
28
29
8
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bedford, Virginia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We always spend the night at a Roanoke hotel if we have a morning flight and our first choice is the Holiday Inn Valley View. The rooms are quiet and clean and the personnel are very helpful. There is 24 hour shuttle service to and from the airport on 10 minutes notice.

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Virginia
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I recently stayed two nights and the upon check in to check out the staff were great. The room was clean and refreshing. The beds were very comfortable and the hotel was quiet with good parking space. We didn't use the restaurant as with most Holiday Inn Restaurants they are overpriced! This Holiday Inn was better than... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2015

Have been visiting this hotel for years....the real reason I stay here is because all the employes are just absolutely wonderful, friendly and you feel like your at home! Linda, Mary, Kristy are amazing bartenders and very sweet!! T He cooks Pam and Stevi really go out of their way...especially with no gluten free menu!! They will accommodate and go... More 

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Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 13, 2015

I've stayed at this property many times over the past 20 or so years. Not sure how long this property has been run by IHG but I recently had an enjoyable 3 night stay. Check in was a breeze. Very friendly staff. The indoor pool is tucked away behind the restaurant inside the large atrium. My large room was clean... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear imcosmo, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the friendly staff, restaurant service and clean rooms. I am sorry that you were let down by the breakfast service. Please accept our sincere... More 

Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 1, 2015

My wife and I stayed here for one night with our small dog while traveling back home from Williamsport, PA. We use the restaurant and bar for dinner and the restaurant for breakfast. The lady who checked us in was very nice and helpful. Our room, although showing its age was very clean. Our only problem was with the heater/air... More 

Was this review helpful? Yes 1
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Colin R, Thank you for your most recent review on our hotel! We value each and every comment and we continue to strive to make our hotel better for our next guests to include your next visit! We have some exciting changes that will be taking place later in 2015. We look forward to the next time your travels... More 

Inver Grove Heights, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

I stayed here for several nights. I was pleasantly surprised. The accommodations were fine and the service was excellent. They also provided a very nice breakfast. The location was very convenient as well.

Was this review helpful? Yes 1
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Jane A, We value your feedback and always look for better ways to service our guest! Thank you for the great review and we look forward to your next stay with us! Have a great 2015! At your service, Neil B. Ordway, GM More 

New York City, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 21, 2015

Tired, dog-eared place. Some things new, some old and not necessarily clean, including my bathroom, which had hairs on the floor in the corners. It seemed more like a 2.5 star place to me. I would not repeat.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear PricelineGuy, Thank you for taking the time to share your thoughts regarding your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. However, it is regrettable if the hotel's condition fell below your expectations. We take all of the reviews we receive very... More 

Knoxville, Tennessee
Top Contributor
207 reviews 207 reviews
31 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 29, 2014

This hotel is nice and in a convenient location. It has an indoor pool, is pet friendly, etc. it could be a great place, but needs some TLC. For example: 1) the television in the workout room is not connected to cable. I went to work out during the commercial of a program I was watching and found the TV... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear micarooni, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment regarding room cleanliness. However, we’re sorry we fell below your expectation regarding the room amenities, pool and area cleanliness. We will address these... More 

Richmond, Virginia
Top Contributor
59 reviews 59 reviews
22 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed November 13, 2014

First impressions can be deceiving. This hotel is along a spur of several chain properties, including one or two that are new. Entering this hotel, there's an open 5-story atrium with brick and wood that seems dated. But the welcome at the front desk and the helpfulness of staff are more important. Plus the property is maintained. The colors and... More 

Was this review helpful? Yes 1
Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 29, 2014

For 15$ more stay next door, trust me. Room - tile ceilings, molded wallpaper, black grout in bathroom. Overall - receptionist indifferent and somewhat rude (Wanda). Spells like chlorine due to the indoor pool in the lobby. Food - n/a

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Mike A, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room condition, cleanliness and customer service which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and... More 

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