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Holiday Inn Roanoke Valley View

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3315 Ordway Drive, Roanoke, VA 24017
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Holiday Inn Roanoke Valley View
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Holiday Inn Roanoke Valley View
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158 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (158)
  • Mar-May only
    (42)
  • Jun-Aug only
    (46)
  • Sep-Nov only
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  • Dec-Feb only
    (25)
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Katonah, New York
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

ok hotel....ok room...ok tv...nothing special....clean, confortable...for $126 I have stayed in better. My daughter wanted to stay here because of indoor and outdoor pool for kids....it was nice enough. We ask for two king connecting rooms...first night stay the rooms were fine... not connecting but across from each other....second stay...a week later....only one king and the other two double beds... More 

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Milwaukee, Wisconsin
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I use to stay at this hotel a lot up to a couple of years ago, quite a lot actually, but have since been staying in another nearby hotel (Courtyard) because the I felt the people here were becoming more interested in profit than customer service. The place was getting a bit run down too. Well, I just spent a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Jim B, Thank you for taking the time to post a review about your stay with us. We would like to apologize for falling short of your expectations regarding our coffee maker and for the less than satisfactory experienced you had with our staff. It is also regrettable that your facilities and bathrooms fell below your standards. Reviews like... More 

Northern Virginia, United States
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We've historically had very good experiences at Holiday Inns. However, this property is very old and dated. I was not a fan of the window air conditioning. It was very loud and inefficient. The hallways and corridors were hot and stuffy. The property was very loud. If the air conditioner doesn't bother you than the people loitering outside at night... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Kaia42, Thank you for taking the time to review our property. I am delighted to hear your kind remarks about the excellent and helpful staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Your feedback about the noise disturbance, air... More 

Michigan
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are above average, especially for a Holiday Inn. They are a bit dated, but are certainly acceptable. There's not a lot near the hotel, except othe hotels, so you'll need a car or use the hotel shuttle. The room service was low priced and very quick. I did not use the pool, but it looked like it would... More 

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Ruislip, United Kingdom
Level Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

On Southern explorer tour, this was a one night stay, just about comfortable unless you want to eat in hotel the walk to the Mall was confusing and staff could have been more helpful with directions-they seemed uninterested as we didn't want to eat in the hotel. Clean and quiet glad we only stayed one night though.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear donegaltripper, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness. However, we’re sorry we fell below your expectation regarding our location and customer service which was unacceptable. We will address these concerns. I assure you that the feedback of our... More 

Lowell, North Carolina
Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 10, 2015

I had some business to attend to near the airport and the drive from here (the HI) to there was good. The staff was very gracious and helpful. I stayed on the 3rd floor in one of the 'Executive Suites' and enjoyed the spacious accommodations. The room was a little dated - nothing bad - just could use some sprucing... More 

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nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Ratboy859, Thank you for the review on your most recent stay with us. I will look into the fire system. This is the first comment I have heard regarding our system not being heard in a room. Thank you for the valuable feedback. I am happy to hear that our hotel met your expectations. We will be renovating later... More 

Anderson, South Carolina, United States
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 27, 2015

We had been driving all day and it was around 1030 at night. We always stay at holiday inns so we got off the exit and came to this one. The front desk staff were super friendly and asked us about our travels. We were stopping halfway on a 1000 mile trip with a 13 month old. She gave us... More 

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nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear BPruiettLange, Thank you for the review on our hotel! Also thank you for choosing our hotel. We realize you have many options with regards to lodging while visiting Roanoke. Safe travels on your journey and hope to see you on your return as you head home! At your service, Neil B. Ordway, GM More 

Florida
Level Contributor
200 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 25, 2015

First I want to say that the King size bed with pull out sleeper was a very spacious room. Although, the furniture needs modernization and new towels. The towels weren't fluffy. The bed was very comfortable. The location lacks eatery unless you go back on the highway. After 10 hours of driving, I was not on the mood. However, they... More 

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nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear St Auggie 12, Thank you for the review. We apologize for not recognizing your Platinum status at Check-in. We value each and every IHG Rewards member and it is standard to acknowledge your status at check-in. I will review the policy with whom that checked you in. We look forward to your next return visit! At your service, Neil... More 

Dingmans Ferry, Pennsylvania
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 24, 2015

The rooms are well-equipped, refrigerator, microwave and coffee maker. It is an older venue they remain in the times by providing free wi-fi. They offer a breakfast buffet for $10.00 but unlike many hotels they do not offer a complimentary continental breakfast.

Was this review helpful? Yes
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Wendy H, Thank you for the review. We value each and every comment made about our product and service. We strive to be the best we can be. We realize that our rooms are at the end of their life cycle and we have great plans starting this fall to renovate the entire property. I hope that next time... More 

Hillsborough, New Jersey
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 20, 2015

We were checked in by a friendly staff. The common areas looked nice. The room was certainly tired looking as many reviewers have noted but it was a good size. The TV stopped working in the late evening but it was time to sleep anyway. The largest disappointment was breakfast. When we arrived the hostess told us to choose a... More 

Was this review helpful? Yes
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review

Dear Rich C313, Thank you for the very thorough review on your most recent stay at our property. I have passed your comments onto our Food & Beverage Management team so they can immediately address these service issues. We pride ourselves on our customer service and we failed during this stay. We agree that our rooms are at the end... More 

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