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All 37 Roanoke hotels

Quality Inn Roanoke Airport

2.5 of 5 Hotel   |   6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)
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Quality Inn Roanoke Airport
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Ranked #22 of 37 hotels in Roanoke
A recent review
3 of 5 stars Reviewed July 26, 2012
Gail Y Newark, Delaware
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197 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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There are newer reviews for Quality Inn Roanoke Airport
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West Virginia
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 12, 2012

Don't waste your money staying here... not worth it at all!!! The new GM was rude and unhelpful with our stay. His overal customer service skills were not very professional which is a shame because the former GM was very nice and helpful when we stayed at this hotel each year traveling to visit family in the area. I hope... More

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upstate NY
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 26, 2012

We were traveling home from Florida with another couple and after a 12 hour ride arrived at this hotel where we had reservations. We went to our rooms and in the other couple's room , the smoke detector would go off every few minutes and we could hear it in our next door room as well. When we informed the... More

Was this review helpful? Yes 1
Roger M, General Manager at Quality Inn Roanoke Airport, responded to this review

I am the new General Manager and we are making great changes to the property. My team and I take your comments very seriously. I do apologize for the issues and lack of service received during your brief stay with us. I hope you will give us another chance on your next visit to Roanoke, VA. More

Newark, Delaware
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 26, 2012

I gave this hotel 3 stars for one main reason: I felt the common areas were not well kept. My room was wonderful though! Great bed, good pillows and linens. The room had a mini-fridge and a coffee maker. It was clean. Nice breakfast with hot food: eggs, bacon, sausage, sausage gravy and biscuits--southern style. A nice sized outdoor pool,... More

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Beckley, West Virginia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 14, 2012

After reading the reviews was a little leary of staying here. But, the price was decent and it was close to where we needed to go. The room was decent, no real complaints. The only cons were: not enough towels in the room, 5 people and 2 towels; had to go get more. Also the pool did not have steps... More

Was this review helpful? Yes 1
Management response:

Thank you so much for your positive review of our property. We are working feverishly hard to improve our guest experience at our hotel. We are very glad you enjoyed your stay with us. That is the first time I noticed the fact we don't have stairs in our pool. Thanks again for choosing to stay with us. Leon Chittams,... More

Winston-Salem, NC
12 reviews 12 reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed July 9, 2012

The exterior of the building is falling apart, cracked walls, needs paint, broken glass and branches in the parking lot, 6-ft-tall jimson weeds everywhere, tiles in the pool broken, multiple repairs to the room ceiling from water damage, filthy carpets in the lobby and the room. Two very small bath towels. No one wears a uniform, just Tshirts and jeans.... More

Was this review helpful? Yes 1
Management response:

Thank you for taking the time to write a review on our property. It is through this type of feedback from our valued guests that pushes our hotel to do the very best we can to improve. We sincerely apologize for the problems you encountered during your stay with us. We take our guest concerns very seriously, and wanted to... More

Browns Mills, New Jersey
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 9, 2012

We stayed at the property for one night on our way to the Smoky Mountains and totally regret it. If it had not been for the rest of our group telling me to "just deal with it" for 1 night I would have turned on my heel and checked right back out of this dump. The hotel was filthy, dirty... More

Was this review helpful? Yes 1
Management response:

Thank you for your review of our hotel. I apologize that your stay was not as pleasant as we strive to make it. Our hotel is ever-improving and we take all our guest comments seriously. I assure you your concerns will be addressed in the near future. Again, thank you for your review. Leon Chittams, CRDE General Manager Quality Inn... More

Roanoke, Virginia
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 2, 2012

Two days without room being cleaned, so no towels or toilet paper. Asked front desk three times in the afternoon to have housekeeping clean our room, and they never did (they claimed we had a do not disturb sign, which we did not). When we asked at front desk again that night about the room being cleaned, we were informed... More

Was this review helpful? Yes 1
Irvine, California
Top Contributor
65 reviews 65 reviews
48 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed June 29, 2012

I stayed at this hotel for two nights to attend a conference. This is basically a motel with breakfast. At the first night, we found the bathtub clogged. Although the staff were reasonably nice, they declined request of room change and it took them six hours to resolve it. Room had strange smell, which we presume to be related to... More

Was this review helpful? Yes 1
Raleigh, North Carolina
Top Contributor
182 reviews 182 reviews
75 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed June 28, 2012

Stayed at this place on Business twice. Just not up to Choice standards. Not even close. The Manager offered me a $59 rate for a King/Non-Smoking room. Where do I start? 1.) Limited TV Channels. No History Channel, No MSNBC, poor quality television. 2.) Terrible Internet WiFi. Extremely slow, and wouldn't pass outgoing email. 3.) Breakfast was free, of course,... More

Was this review helpful? Yes 1
Bloomfield, New Jersey, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 26, 2012

Reserved room for two different nights through Quality Inn website six weeks in advance as I needed a crib. First stay was sub par with the following problems: Broken air conditioner Telephone not working so could not call front desk for towels or wake up call. Outlet behind the bed (going to use for phone charging) had no cover plate... More

Was this review helpful? Yes 1
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Additional Information about Quality Inn Roanoke Airport

Address: 6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Roanoke Airport 2.5*
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Also Known As:
Quality Inn Roanoke Airport Hotel Roanoke
Roanoke Quality Inn

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Hotel & grounds (3)
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Room/suite (2)
Pool/beach area (1)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
The Quality Inn® Roanoke Airport is conveniently located off Interstate 581, only two miles from Roanoke Regional Airport and Valley View Mall, one of Virginia's largest shopping centers. The hotel is minutes from Jefferson Center community center and historic landmark; Roanoke Civic Center convention, exhibition and cultural complex; Salem Civic Center's James E. Taliaferro Sports & Entertainment Complex and Hollins University .This Roanoke hotel is also near Dixie Caverns & Pottery Shop cave tour and Mill Mountain Zoo. The Virginia Horse Center, Smith Mountain Lake and Virginia Military Institute are within 45 miles.Sir Pete's Grill, located on the property, is open for dinner Monday-Friday 6:00 p.m. to 10:00 p.m. (dinner served until 9:00 p.m.). The restaurant offers pool tables and dart boards.Quality Inn Roanoke Airport guests are invited to enjoy superior amenities like:•Free 24-hour airport transportation•Free deluxe continental breakfast with hot items•Free wireless high-speed Internet access•Free weekday newspaper•Free local callsWork off the day's stress in the exercise room and relax by the large seasonal outdoor pool. Be sure to enjoy the on-site game room and billiard room. This Roanoke hotel provides business travelers with rooms with spacious work areas and access to copy and fax services. Meeting and banquet facilities are available to accommodate business and meeting functions of almost any size.All rooms feature coffee makers, hair dryers, irons and ironing boards. Some rooms are equipped with refrigerators and microwaves. Non-smoking and handicap accessible rooms are also offered.Guest laundry facilities and a safe are located on the property. This is a pet-friendly hotel; a stay fee is required.When visiting the Roanoke area for business or pleasure, the Quality Inn Roanoke Airport is a perfect hotel. ... more   less 
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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