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Quality Inn Roanoke Airport

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6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)
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Quality Inn Roanoke Airport
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At a glance

58%
Positive reviews?
KEY AMENITIES
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free Breakfast
Free High Speed Internet ( WiFi )
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Quality Inn Roanoke Airport
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    48 Reviews from our TripAdvisor Community

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    Traveler rating
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      7
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (10)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (48)
    • Mar-May only
      (24)
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      (22)
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    Suffolk, Virginia
    1 review
    2 of 5 stars Reviewed 1 week ago

    My husband and I stayed here this weekend to attend a wedding at DoubleTree near downtown roanoke. Looking to save some money, we decided to book with Quality Inn. The reviews weren't the best, but we thought we'd take the chance hoping that we would get one of the newly renovated rooms. We flew in from Florida and arrived at... More 

    Was this review helpful? Yes
    Tullahoma, Tennessee
    Level Contributor
    88 reviews
    21 hotel reviews
    common_n_hotel_reviews_1bd8 38 helpful votes
    1 of 5 stars Reviewed 1 week ago

    Service was so bad that we left without getting a room. Let me tell you about it.... As my husband walked up to the front desk, he asked how much the rooms were. The front desk clerk glanced up and said that he would be with him in a moment. So he waited. And he waited. And he waited some... More 

    Was this review helpful? Yes 2
    Level Contributor
    5 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    Nice place rooms were clean and the room we stayed appeared to have been updated recently. Great breakfast with many choices. Will return here for sure and try the restaurant for dinner on the next trip. If I had a complaint it would have been the slow sink drain.

    Was this review helpful? Yes 1
    Level Contributor
    10 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    3 of 5 stars Reviewed 3 weeks ago via mobile

    I have stayed here several times on previous occasions. The location is good, near 81 and downtown Roanoke. The last time I was there they lost power for no apparent reason. It was off for an extended period of time until I left. My most recent stay was also a disappointment. There were hairs in the shower, stains on the... More 

    Was this review helpful? Yes
    Chris F, Manager at Quality Inn Roanoke Airport, responded to this review

    Dear Guest, I am very sorry that your experience with us was not what it should had been. I will be looking into this matter further to ensure that this does not happen again. I will also share your feedback with the housekeeping manager who inspected the room that day to see how this was missed. Please understand that we... More 

    1 review
    5 of 5 stars Reviewed 3 weeks ago

    So pleasantly surprised!! Clean rooms are a make or break with me and what a surprise! Not only did every inch of the bathroom sparkle clean smell clean and so pleasantly furnished with higher grade shower curtain and rod as well as fixtures and plenty of clean WHITE clean smelling linens. No one provides enough towels and washcloths anymore but... More 

    Was this review helpful? Yes
    Chris F, Manager at Quality Inn Roanoke Airport, responded to this review

    Thank you for your review. We appreciate your business and hope to have you again in the soon future. Thank You, Chris Francisco More 

    Medford, New Jersey
    Level Contributor
    16 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    I needed a place to stop on my way down to the Smokys. It was clean, convenient to the highway and close to restaurants. The front desk was helpful and courteous and the morning breakfast was ready at 6 AM and was good.

    Was this review helpful? Yes
    Chris F, Manager at Quality Inn Roanoke Airport, responded to this review

    Thank you for your time in writing a review. I am glad to hear your stay was a pleasant one. We hope you will stop by on your return trip home and stay with us again. Have a good time visiting the Smokey Mountains! Chris Francisco More 

    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed 3 weeks ago

    While the room was adequate and the breakfast sub-par, the event that colored my visit was when I accidentally left my purse at this Quality Inn. I called the front desk as soon as a realized, and they told me that yes, they had found it, and they would over-night it to me when the Post Office opened up again.... More 

    Was this review helpful? Yes 1
    Chris F, Manager at Quality Inn Roanoke Airport, responded to this review

    Skye, I do apologize for this inconvenience that you are having. Your purse was in fact delivered to us by another visiting guest that was in our breakfast room the morning you left your purse at Breakfast. Once your purse was delivered to the front desk it immediately went into the possession of hotel management until the time you contacted... More 

    Burlington, New Jersey
    Level Contributor
    11 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed 4 weeks ago via mobile

    We stayed over for one night and to be honest that was enough. Check in staff was rude and not friendly. The shower had broken and missing tile. it was after 9pm when we arrived and having to walk to our room with little to no lighting was just a little scary.

    Was this review helpful? Yes
    Chris F, Manager at Quality Inn Roanoke Airport, responded to this review

    Sally, I am very sorry for your experience that you had at our Quality Inn Hotel. I wish I had more information to better look into your stay. If you could please contact me directly at 540.366.8861 ext 401 I would like to get a little more information so that these problems get rectified. We work very hard and diligently... More 

    Monroe, New York
    Level Contributor
    26 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 14 helpful votes
    2 of 5 stars Reviewed 4 weeks ago

    My wife & I stayed here for an overnight while driving to our destination. The hotel looks nice from the outside & the prices were cheap. Rooms are supposedly newly renovated according to the sign they had on the street. Must have been a half-assed renovation because our room (which was on the first floor) had old looking worn out... More 

    Was this review helpful? Yes 1
    Chris F, Manager at Quality Inn Roanoke Airport, responded to this review

    Dear Guest, As mentioned in the email I sent to you last week, These issues were rectified as promised. I do apologize again for the problems you encountered. The construction crew that was cooking out in the back is actually a regular group of guys that visit us weekly, I have spoken to their Supervisor in regards to the issues... More 

    Level Contributor
    22 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    We stayed one night here on our way to our final trip destination. The staff was friendly and helpful, the rate was very reasonable, and our room was far nicer than we expected. I particularly liked the laminate floors. The hotel was very well kept overall, and the breakfast and breakfast area were very, very nice. It was also easy... More 

    Was this review helpful? Yes
    Chris F, Manager at Quality Inn Roanoke Airport, responded to this review

    Cydney, Thank you for your review in regards to your recent stay at our Quality Inn! I am pleased to hear that it was a pleasant one. I hope that your two children got to take a dip in our huge outdoor swimming pool! That seems to be a big hit during these hot summer days here in Roanoke. If... More 

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