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Sheraton Roanoke Hotel and Conference Center

2801 Hershberger Road, Roanoke, VA 24017
Hotel amenities
Sheraton Roanoke Hotel and Conference Center
Best prices for: 1 room 1 guest
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Ranked #11 of 38 Hotels in Roanoke
A recent review
3 of 5 stars Reviewed October 26, 2011
GoldenJudy Denver
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470 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
See the most recent reviews
Denver
Top Contributor
58 reviews 58 reviews
43 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed October 26, 2011

My husband and I stayed one night with our goldendoodle Oct 5. As we were entering the hotel in late afternoon, the sun hit the glass into the lobby. The glass didn't look like the it had been cleaned in months on the inside. The film was extreme and quite a disappointment as we were greeted by such poor maintenance.... More 

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear GoldenJud, Thank you for taking the time to respond to Tripadvisor. I'm please to read that the accomodations worked well for you and your Goldendoodle. However, not so pleased regarding the less than clean windows and trays in the hallway. The glass has been cleaned and the tray pick up is back on a proper schedule. I hope that... More 

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 18, 2011

This hotel is Average in my opinion for the price that was paid. The room was dated. Bathroom small but clean. I wish the non smoking king that we got came with a small microwave. A good thing about it was breakfast but that came at an additional price of course. I have stayed in hotels outside the US. I've... More 

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your comments regarding your stay here at the Sheraton. I will take your suggestions and address with the appropriate departments, so as to better service our customers. Sincerely, Greg Hargrave General Manager More 

Bradford
Top Contributor
115 reviews 115 reviews
60 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed October 5, 2011

We had an overnight stay at this hotel as part of a tour of the Southern States. We arrived ~7pm after a long journey and got our room keys immediatley, with our luggage being delivered shortly afterwards. The room was large with 2 double beds and a mini fridge which was a bonus. Everything was clean and modern. We had... More 

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Trip Advisor regarding your stay here at the Sheraton, It sounds as though we met your expectations. Shula's is a new restaurant for us, and we have had many positive comments on both food and service. I hope if your travels bring you back to the Roanoke valley, you will once... More 

Northern Virginia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 3, 2011

I stayed here over the weekend while visiting family in town that had a full house. The hotel is very nice and modern with lots of fancy updates. The staff is very friendly and accommodating. We were very impressed with everything... until it was time to go to sleep. The mattresses were very firm! The hotel was booked solid while... More 

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Mississauga, Canada
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 1, 2011

1st class hotel. Clean safe And a good price. What more can you ask for.

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear BooBoo159, Thank you for choosing the Sheraton for your place to stay during race weekend. I am pleased to read your comments on the 1st class accommdations and price. I hope on your next race weekend, you will once again choose the Sheraton. Sincerely, Greg Hargrave General Manager More 

Richmond, VA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 27, 2011

Stayed at the hotel on a Saturday night after attending a wedding in Roanoke. The hotel is very modern and very clean. The check-in experience was quick and easy. The room was great and we had a good night's sleep. The shower has great water pressure. My only frustration was using the computers in the lobby. Usually, we bring our... More 

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Trip Advisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. I was sorry to hear our Link@Sheraton did not meet your needs and you were not able to open some documents. I am having this looked into so that this will not be a problem in the... More 

Middletown, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2011

My family and dog had a great one night stay at the Sheraton in Roanoke. We are military family and were moving cross country to our new duty station. Finding great accommodations that take pets can be tough. This hotel was so nice I felt guilty walking my dog through the lobby to get to the room. Our room was... More 

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear KG91-70, As you can tell from your first visit, we are indeed pet friendly. I was happy to hear that our staff was friendly and helped with all your needs. On your next trip through the valley, please consider us your new home away from home. Sincerely, Greg Hargrave General Manager More 

San Angelo, Texas
1 review
5 of 5 stars Reviewed September 24, 2011

Stayed at this hotel for 2.5 weeks on business. I have to say the staff was excellent, they did anything and everything to make my stay more enjoyable. The room s were clean, maid service was good. One of the most enjoyable parts of my stay was the restaurant. Shula's 347. If you want a great and I do mean... More 

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear MP, I was pleased to read your post on Trip Advisor. As you know Shula's is new for us, and we feel it has been a great addition to our property. I will make sure and pass along your kind comments about Tommie, Amy and Ashish. Looking forward to your return visit. Sincerely, Greg Hargrave General Manager More 

Charlotte, NC
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 24, 2011

Very pretty, sophisticated set-up downstairs, with lovely (if small) indoor and outdoor pools, plenty of comfy sitting areas and well-designed, large computer area. (But the orchids were overpowering in scent!) We visited during the slow season and saw few other guests. The restaurants were nearly empty, but that could have been due to their expensive nature. $11+ for breakfast buffet?... More 

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear WriterArt, Thank you for taking the time to review our property after your stay with us. We are in the process of reviewing all menu prices, and we have addressed the trays in the hallways. I was pleased however to hear your felt our staff was friendly and accommodating. We continue to find betters ways to service our customers,... More 

hillsdale, nj usa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 25, 2011

I stayed at the Sheraton for one night when my flight out of Roanoke Airport got cancelled. If this ever happens to you, just dial 12 from the airport house phone. The shuttle picked me up in 10 minutes and the hotel gave me their reduced "distressed traveler" rate. I was happy to see very modern and lush accommodations including... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your kind response regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. Even though you were here due to a canceled flight, I was pleased to hear we made the stay an enjoyable one. Hopefully on your next trip through the Roanoke Valley, you will not be a "distressed traveler". Thank you again for... More 

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