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Sheraton Roanoke Hotel and Conference Center

3.5 of 5 2801 Hershberger Road, Roanoke, VA 24017
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Certificate of Excellence 2014
Sheraton Roanoke Hotel and Conference Center
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Sheraton Roanoke Hotel and Conference Center
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435 reviews from our community

Traveler rating
    194
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    55
    14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
See the most recent reviews
Tuscaloosa, Alabama
1 review
5 of 5 stars Reviewed January 10, 2011

After a long day on the road, the thing that stuck out most about this hotel for me was the service. The check-in desk was extremely helpful and quick, and the staff took a lot of time to show off what the hotel had to offer. Specifically, a porter, Xavier Lafayette Fox, also went way above and beyond to help... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for writing to Trip Advisor regarding your stay here at the Sheraton. I was pleased to hear that Mr. Fox was extremely helpful in making your stay a pleasant one, as he has become the unofficial ambassador of the Sheraton Roanoke. I hope that on your next visit to the Roanoke Valley, you will once again chose the... More 

Oconomowoc, Wisconsin
1 review
5 of 5 stars Reviewed January 7, 2011

We were in Roanoke over the Christmas holiday and we couldn't have stayed at a more perfect place. The hotel was beautiful with all the holiday decorations. The rooms were clean and the beds were extremely comfortable. The staff was exceptional. Everyone was very pleasant. The food was amazing. All of this, and the prices were reasonable. My only regret... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I want to thank you for taking the time to comment on Trip Advisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. It's always nice to hear when we exceed our guests expectations. Hopefully you can spend next Christmas with us as well. Thank you again for your kind comments. Sincerely, Greg Hargrave General Manager More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed December 31, 2010

This was the best sheraton we have stayed over the last 5 years. The service was excellent! both at the Shula restaurant as well as in the lobby and the reception. Mr. Ashish Malhotra, Ms. Paula Dietrich, and the executive chef, James Andra made it particulary pleasant. All of our 7 days of stay was very nice. We will certainly... More 

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Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2010

This newly renovated hotel has a gorgeous lobby with working fireplaces, a beautiful flat-panel television in the room, very comfortable beds and very clean rooms. We had a four-star experience at a two-star price. The front-desk staff made check-in a breeze. (The front desk is a fairly long walk from the front car port and there were no porters on... More 

Was this review helpful? Yes 1
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to review our hotel via Trip advisor. It is always nice to hear when we have met our guest expectations. We have spent that last year upgrading the facilities. Health Club, restaurant and all the guest rooms. The heating system is something we are presently working on, so hopefully on your next visit, your... More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed December 15, 2010

My family (wife, son, daughter-in-law, and grandsons, age 3 and 1) spent three wonderful nights in the Sheraton in Roanoke, VA. We enjoyed every part of it, but I want to single out the service of the bellman, Xavier L. Fox. He was so kind and personable to us and every member of our family, and he took special interest... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

It's always nice to hear when one of our associates goes above and beyond. You are right in saying that Xavier is one of our best assets, as he continually gets kudos from our guests on a regular basis. I was happy to read that your three nights here at the Sheraton Roanoke were pleasant, and I hope that on... More 

Kharkiv, Ukraine
1 review
5 of 5 stars Reviewed December 9, 2010

Cozy rooms, fitness center open 24/7 - very convenient, yummy-yummy breakfast buffet - and great friendly "you've-made-my-day" atmosphere every step you take on the hotel's carpeted grounds. Kudos go to Glenford from the Pi Kitchen - for being such a bliss of our mornings:) Thank you - from the Ukrainian team

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DeSoto, MO
2 reviews
5 of 5 stars Reviewed November 30, 2010

The Roanoke Valley was beautiful, but I had no rental car to explore the Roanoke Valley, so it was a plus on this trip to have a hotel with a Starbucks on site, a restaurant with very good food, great business and exercise centers, comfortable beds, great service, and plenty of places to make yourself comfortable throughout the property. I... More 

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Boston, Massachusetts
Contributor
17 reviews 17 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 6, 2010

The staff who greeted me at the reception was friendly and very helpful in accommodating a special request. My room was very clean, and very well decorated. It appeared that my room and the lobby had been recently updated using quite nice, high quality materials. Small touches like the granite counter top in my room's bathroom were definitely nice. Hotel... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to responed to Trip Advisor regarding your stay here at the Sheraton Roanoke. We did indeed go through a major renovation, and as you mentioned, it turned out beautiful. We completed not just the public space, but everyone of our 320 guestrooms as well. Also, we have just completed our new restaurant, Shula's 347.... More 

Lynchburg,Virginia
2 reviews
4 of 5 stars Reviewed November 2, 2010

went out of way to be helpful, even took luggage to rooms and helped park cars. Friendly capable and efficient. Hotel staff very good

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was pleased to hear how Chris helped you thoughout your stay here at the Sheraton. Chris has been a great example to the rest of the staff. He has always had that can do attitude, and it shows throughout the hotel. I want to thank you for taking the time to recoginze Chris, and hope that on your next... More 

Memphis, Tennessee
1 review
4 of 5 stars Reviewed October 26, 2010

My step-son's wedding was held in Roanoke. My wife decided to to stay at the Sheraton Roanoke. I glad she did. Since the wedding had her stressed between him getting married and everything going well with the wedding. We needed a place to sit back. Sheraton Roanoke provided this refuge for her. The staff was courteous and helpful, especially with... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for sharing your experience here at the Sheraton Roanoke on TripAdvisor. It's always nice to hear when our staff does a great job, especially when they help take the stress out of a very stressful time. Hopefully on your next trip to Roanoke, you will consider this your home away from home. Regards, Greg Hargrave General Manager More 

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#6 Romantic Hotel in Roanoke
#6 Business Hotel in Roanoke
#9 Family Hotel in Roanoke

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