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Sheraton Roanoke Hotel and Conference Center

3.5 of 5 2801 Hershberger Road, Roanoke, VA 24017
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Certificate of Excellence 2014
Sheraton Roanoke Hotel and Conference Center
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Sheraton Roanoke Hotel and Conference Center
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424 reviews from our community

Traveler rating
    190
    149
    53
    13
    19
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
See the most recent reviews
Felton, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2010

From the moment our car pulled up in front of the hotel until our car was loaded to leave, the people at this hotel made my travel companion and me feel like royalty. Everyone made us feel we were special by their treatment, their smiles and their pleasant tone of voice. I believe they were all genuinely concerned about our... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was pleased to read your comments on TripAdvisor. It is always nice to hear when one or more of our associates are mentioned in reviews and or letters. We are very proud of our team here at the Sheraton Roanoke, and we are happy they made your weekend memorable. We hope that your next trip through the Roanoke Valley,... More 

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 5, 2010

All I have to say is stay clear of this place! Staff is terribly rude and the room were dirty, smelly and GROSS! Shampoo bottles were already used and the mattress was....view the photo for a better picture than I can say.

Was this review helpful? Yes 1
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was sorry to hear of your less than pleasurable stay here at the Sheraton Roanoke. The stain in your picture was indeed a coffee stain. This should not have been overlooked, and the bed should have been changed out prior to your arrival. The bed in question was removed the same day you brought it to our attention. I... More 

Dudley, ga
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 30, 2010

My stay was a part of a 51 person group from Excursions Unlimited, Savannah GA. This was our last night of a 4 night trip to Lancaster PA. We arrived about 20 minutes prior to our Dinner reservation at the Hotel Restaurant. We were met by management who helped in getting the luggage situated while we headed to the room... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your response to Trip Adisor regarding your experience here at the Sheraton Roanoke Hotel and Conference Center. I am pleased to hear that the meals were prepared they way you had requested. I was also pleased to hear our Food and Beverage Director was helpful and courteous and made your stay with us a pleasant one. Hopefully,... More 

High Point, North Carolina
1 review
5 of 5 stars Reviewed September 21, 2010

All the employees were there for one reason-to make my stay enjoyable. They were friendly and helpful without being annoying. It was truly the best experience I've encountered! For example, the restaurant manager came to my aid when another guest was being worrisome. This gentleman helped me without making a scene. The porter (who we didn't use) had kind words... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I am pleased to hear that our staff made your stay enjoyable as customer service is very important to us. I hope that your next visit to Roanoke, you will once again stay with us here at the Sheraton. Thanks again for the kind words. Sincerely, Greg Hargrave General manager More 

Atlanta, Michigan
1 review
5 of 5 stars Reviewed September 18, 2010

Spent a night at the hotel over a weekend. The service was friendly and fantastic. We had a great time.

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for responding to Trip Advisor guest comments. We are always happy to learn when our guest have an enjoyable stay. If and when you decide to travel back through the Roanoke Valley, I hope you will stay with us again. Regards, Greg Hargrave General Manager More 

Hancock, New Hampshire
Top Contributor
92 reviews 92 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 17, 2010

Despite a somewhat slow check in process and a freezing cold conference room, the Sheraton was a great place to stay. The rooms were wonderful... clean and comfortable. The buffet breakfast was good and the facility was nice for a conference.

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was happy to hear that your overall stay with us here at the Sheraton was positive. We are looking into the temperature as to better control the meeting rooms. And as far as the slow check-in process, I apologize, it should be quick and painless. Hopefully on your next visit through the valley you will give us another try.... More 

New York City, New York
1 review
5 of 5 stars Reviewed September 9, 2010

My husband and I stayed twice at the Sheraton Roanoke during a summer driving trip. The staff was very upbeat and helpful. We ate in the bar both times. the food was good and the server, Nicole Purcell, was excellent, efficient and fun. Sandra Wilkie NY,NY

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to tell us about your stay here at the Sheraton. I was pleased to hear that our staff was upbeat and helpful, especially Nicole. I hope that next summer you will stay here at the Sheraton if your travels bring you through the Roanoke Valley. Once again, Thank you. Sincerely, Greg Hargrave General Manager More 

Westport Ct
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 28, 2010

My family and I thru Virginia every year with our 2 dogs and always stay at the Sheraton both ways of our trip. The first floor has pet friendly rooms and you need only to sign a wavier, there is no expensive fee added unless your pet causes damage. The hotel staff is very friendly and helpful, I have always... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to responed to the Tripadvisor site regarding your stay here at the Sheraton. We are happy to hear this has been your stop for the last few years and that you are pleased with our pet policy. On your next visit we will be sure to put you in a quiter location away from... More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed August 27, 2010

This hotel was great! We were in town for a funeral and needed to check in well before 3 pm and the front desk staff was so accomodating! They let us check in at 1115 so we could have some time to put ourselves together. The hotel is very modern and very clean, I would stay again in a heartbeat!

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

It was nice reading your comments to Tripadvisor this afternoon,regarding your stay here at the Sheraton Roanoke Hotel an Conference Center. I'm sorry that it wasn't under different circumstances. I was pleased to hear how accomodating the staff was, and hope that if your travels bring you back to the Roanoke Valley, you will consider us your home away from... More 

Hartford, CT
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed August 25, 2010

We chose Roanoke as a stopover during our drive from Florida to Pennsylvania. We are so glad we did. We selected this Sheraton because it offered 2 Queen Beds, where many of the other hotels offer 2 Double Beds. We also go by the AAA ratings to get a nicer hotel. It is located near a lot of restaurants and... More 

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for choosing the Sheraton Roanoke Hotel and Conference Center as your stopover from Florida. I'm pleased we were able to meet all your expectations. It's always nice to hear when one of our associates, Xavier Fox, goes the extra mile. I hope when your travels bring you back through Roanoke, you will stay with us again here at... More 

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#5 Romantic Hotel in Roanoke
#6 Business Hotel in Roanoke
#9 Family Hotel in Roanoke

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