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Sheraton Roanoke Hotel and Conference Center

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2801 Hershberger Road, Roanoke, VA 24017
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Sheraton Roanoke Hotel and Conference Center
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Sheraton Roanoke Hotel and Conference Center
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490 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
See the most recent reviews
Richmond, Virginia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 19, 2012

My wife and I stayed at the Sheraton Roanoke for a weekend in mid-October for a Virginia Tech football game. The hotel was very clean and the staff very helpful. Two rather minor problems we experienced: 1.) the door that could be used to connect to the adjoining room was rather thin as we could clearly hear an ordinary business... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Steve E, Thank you for taking the time to post on TripAdvisor regarding your stay here at the Sheraton. I was pleased to read your overall stay was a pleasant one, and the dining experience in Shula's was positive. I have already addressed the room service issue with our food and beverage team, in hopes to speed up the... More 

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed October 15, 2012

Great proximity to the airport, easy parking, terrific beds, and several dining options make the Sheraton Roanoke a great value. And to make it even better, the staff is attentive, pleasent, and experienced. A+++

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear sigma7s, I'm pleased to read you felt the Sheraton is A+++. As you stated in your post, we are in a great location for airport access as well as close proximity to downtown. Our new Shula's 347 Restaurant is nice addition to the hotel as well. Thank you for your kind post, and hope to see you in the... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 7, 2012 via mobile

I stayed at the Sheraton for two days this last July. The rooms were good but not great and the location left some to be desired. The service in the hotel was great. I needed early room service each day and was accommodated at no cost. Everyone was very helpful. Overall a fine hotel if you are staying in the... More 

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Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear ADemps84, Thank you for staying with us here at the Sheraton, and I was pleased to read we were able to accomodate your early breakfast needs. Although we are not downtown, we are in close proximity to both the airport and the largest mall here in Roanoke. I hope on your next visit to Roanoke, you will once again... More 

Cleveland, Ohio
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 4, 2012

I've been a very loyal Marriott Platinum guy for about two years, so I was a bit apprehensive when my colleague booked us a couple rooms at this Sheraton during a business trip. I have to say that I was very impressed with this property. The rooms were very well appointed with all the conveniences a business traveler could ask... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Nowlink, I was pleased to read we won over a Marriott Platinum Customer. The Sheraton offers a great deal for travelers coming to the Roanoke Valley, and am happy you gave us a try. I hope on your next trip through the Roanoke Valley, you will stay with us again. Thanks again for the positive comments. Sincerely, Greg Hargrave More 

Monroe, New Jersey
Level Contributor
86 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 1, 2012 via mobile

The staff here is much better than what could be expected from a typical hotel. The food has been pretty bad so far. The people at the desk are very accomodating and makes me feel more comfortable. Im am here for 5 nights on a business trip and do not like being away from home. This sheraton makes it a... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Ebeauchea, Thank you for your comments regarding your stay here at the Sheraton. I'm pleased to read how accomodating you felt the front desk staff have been. As far as the food, I have addressed the post with my Food and Beverage department. I hope the rest of your stay is a pleasant one. Sincerely, Greg Hargrave More 

Roanoke, Virginia, United States
1 review
5 of 5 stars Reviewed October 1, 2012

I attended a class reunion at the Sheraton and we elected to stay overnight. The entire event was exceptional. The room was very clean, nicely furnished. It was spacious and had everything we could think of!

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Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Rose D, I was pleased to read your class reunion was a big hit, and hope your class decides to hold it's next reunion with us the next go around. Thank you for your nice comments as well. Sincerely, Greg Hargrave More 

Dunnellon, Florida
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed September 29, 2012

Traveling on vacation, stayed here & was able to negotiate great rate W/ free breakfast included. Everything was top notch: bed, room. even quality toiletries. Convenient and very clean. All of the employees treated us like we were important and we felt very welcome.

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Don F, Thank you for your recent post on TripAdvisor regarding your stay here at the Sheraton. I am pleased about the service you received, and how comfortable you felt the beds are. If your vacation travels bring you back through the Roanoke Valley, I hope you will once again choose the Sheraton as the place to stay. Sincerely,... More 

Aiken, South Carolina
Level Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed September 24, 2012

The staff at the Sheraton Roanoke are MARVELOUS! The front desk was warm and friendly, but Xavier the bellman was absolutely outstanding. We were checked into a top floor room, and Xavier provided lots of information on the hotel and the city as we made our way to our room. However, on arrival, we noticed significant water stains on the... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear EMTtraveler, Thank you for taking the time to post on TripAdvisor. I was pleased to read how Xavier was responsive to and corrected the situation to your satisfaction. We receive quite a few positive comments about Xavier, and are lucky to have him as part of our team. I hope on your next trip through the Roanoke Valley, you... More 

Suffolk, Virginia
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed September 24, 2012

First of all: know how to find this hotel! Clearly visible from I-581, and in the vicinity of about four other hotels, I needed GPS to find the entrance. Although the address is Hershberger Road, just west of exit 3 off I-581, from Hershberger Road, turn right [north] onto Ordway Drive NW then an IMMEDIATE right onto Frontage Rd. If... More 

Was this review helpful? Yes 1
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear DocChesapeake, I'm sorry you had a difficult time finding the hotel as we are right off I-581. As we have few people asking for Microwaves, we don't provide them in the guestrooms, however we have them available on request. As far as the Parking Lights are concerned, we had a power outage earlier in the day that put all... More 

lisamgale
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 24, 2012

My husband and I stayed here with our 3 children 4 and under for one night on our cross-country journey to Texas. The hotel is updated and pretty. It has a lot of modern design in the rooms and the reception area. The reception area was backed up and the staff was so sweet about it. They were very helpful... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear lisamgale, Thank you for the great post on TripAdvisor, especially the two pictures. Looks as though the family had a great time. I hope your trip to Texas is a pleasant one, and I have passed along the comments regarding housekeeping as well. Thank you again. Sincerely, Greg Hargrave More 

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