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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017
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Ranked #9 of 37 Hotels in Roanoke
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 10, 2011
Dracodad Shenandoah, Virginia
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393 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Shenandoah, Virginia
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed July 10, 2011

We stayed here while attending a tennis event and this seemed a nice hotel near the club where the event was held. The checkin was nice and the employees at the desk were quite friendly. The lobby seemed to be un air-conditioned and was quite steamy and the business center is under construction but otherwise the downstairs areas were clean... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your response to Tripadvisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. I was pleased to hear our front desk personnel were friendly, and you felt the breakfast buffet met your needs. As far as the noise coming from the hallway, we are looking at different options and or ideas to mitigate the... More

Martinsville, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed June 24, 2011

Telephone reservation agent worked with us to give us a deal within our budget. The check-in counter agent honored our room location request. The room was nicely decorated. I LOVED the high toilet. There were stains on the bed cover and lamp shade but nothing intolerable. We had a late night noisy neighbor and security handled it quickly and diplomatically.... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Bellringer716, I have read your review on Trip Advisor concerning your stay here at the Sheraton. We have already corrected a few of the issues you noted in the review. I was pleased to hear how you were treated by the staff during your stay, and how convenient you found our lobby store. I do hope that if your... More

Stafford, Virginia
1 review
5 of 5 stars Reviewed June 22, 2011

The hotel was amazing! Everyone was so nice even just walking up and down the hallways. Several things happened tha prompted me to write this review. First when I was packing up to leave I got on the wrong elevator with a cart full of baggage and while was trying to figure out how to get on the right elevator... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Kelly, Thank you for taking the to write concerning your recent stay here at the Sheraton Roanoke. It's true, we have some pretty amazing people working here, and it sounds as though they made your stay a memorable one. I have shared your comments to all, and they are very appreciative of the kind words. Please be sure on... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed June 14, 2011

I'll be staying here every time I visit Roanoke. It's soooo nice and is in a great location near the airport. Everyone here is extremely nice. I felt so cared for.

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your response on Trip Advisor regarding your stay here at the Sheraton. I was pleased to hear you felt cared for, and that everyone was so nice. Please do come see us again on your next trip through the Roanoke Valley. Sincerely, Greg Hargrave General Manager More

Pittsburgh, PA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed June 6, 2011

I was traveling to Roanoke with my husband and 2 children for a family function the first weekend in June 2011. This hotel was one of only two 4 star hotels in the area, and because it looked nicer online, we chose this one. The property was very clean and nice looking. There is plenty of free parking. The staff... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Eatons7, I was sorry to read of your unpleasant experience here at the Sheraton Roanoke. Our goal is to provide friendly first class service to all. We obviously fell short of that goal. I have addressed your comments to all parties so we can work towards correcting our short comings. I hope that on your next trip through the... More

Miami Beach, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 2, 2011

My family stayed here for 4 nights over Memorial Day weekend, in town for my daughter's wedding. We were looking for a nice place, needed two rooms, and close to the airport. The Sheraton more than satisfied! Recently renovated, the lobby is open and beautifully appointed, with multiple seating areas and a very accessible, updated business center. The rooms were... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to post on Trip Advisor regarding your stay here at the Sheraton. I was pleased to hear how helpful everyone was, and you felt as though you were at a 4 star hotel. As you stated in your email, please make the Sheraton Roanoke Hotel and Conference Center your new home away from home.... More

Kaiserslautern, Germany
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 30, 2011

It was clean, the staff was helpful and friendly. Breakfast was over priced. Parking was ample. We brought our dog and had a room with a patio that opened directly outside so that was a huge bonus.

Was this review helpful? Yes 1
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

As you can tell we are a dog friendly hotel. And I'm pleased to hear that our first first floor rooms with direct access to the outside worked well for you. I was also pleased to hear our staff was friendly and helpful. So please, the next time you and your dog plan to visit the Roanoke Valley, consider us... More

Virginia Beach, Virginia
2 reviews
5 of 5 stars Reviewed May 17, 2011

Great check-in...fast, prompt and friendly. Room was set-up well...bathroom was a little small but it was just me staying so it wasn't a big deal. Very little noise from the hallway. Did notice traffic noise from I-581 and from planes flying overhead but only really bad during the afternoon. Only complaint would be having to pay for internet service in... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I read your review on Tripadvisor, and wanted to thank your for your kind words. As always, I was pleased to hear of the fast and friendly check-in. I hope that on your next trip through the Roanoke Valley you will agian stay here at the Sheraton Roanoke Hotel and Conference Center. Again, thank you for the kind comments. Respectfully,... More

Virginia
Top Contributor
81 reviews 81 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 13, 2011

Recently stayed at the Sheraton Hotel and Conference Center for a disaster conference. I had requested early check in. Called on the way and they said I was all set. When I arrived the clerk said my room was not ready WITHOUT ASKING MY NAME! I asked her how she knew if I didn't even give her my name and... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I have read you comments to Tripadvisor and I am disappointed to say the least. I apologize that we were able to meet your expectations. I have addressed your concerns with the appropriate departments, so as we can correct going forward. I hope that on your next visit to the Roanoke Valley, you will give us another opportunity. Again, thank... More

akron, ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2011

Stayed for college softball torunament. despite several teams also at hotel - guests had no issues with gettign attention, acessing ammenitites, etc. Would stay again!

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Tripadvisor regarding your stay here at the Sheraton Roanoke Hotel and Conference center. We here at the Sheraton hope you and your softball team did well in the tournament. Thanks again for the kind comments. And if your team comes back to the Roanoke Valley, please consider the Sheraton once again.... More

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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