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Sheraton Roanoke Hotel and Conference Center

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2801 Hershberger Road, Roanoke, VA 24017
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Sheraton Roanoke Hotel and Conference Center
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485 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Williamsburg, Virginia
Top Contributor
304 reviews 304 reviews
50 hotel reviews
191 helpful votes 191 helpful votes
5 of 5 stars Reviewed November 9, 2012

I’ve stayed here twice for VA Tech football games. Both stays have been great. The hotel seems to have been recently renovated. The rooms are modern and comfortable. There is a full service restaurant and a Shula’s Steakhouse. The hotel serves Starbucks coffee and the in-room coffee makers are Starbucks as well…being a coffee snob…that’s a good thing. If you... More 

Was this review helpful? Yes
Greg H, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Our team is very happy that you enjoyed your stays with us at Sheraton Roanoke Hotel & Conference Center. We are very proud of our remodel and the new look of our hotel. We are happy to provide you with the excellent Starbuck coffee and pleased that you're are happy with our Shula 347 Grill addition. Please hurry back and... More 

Minneapolis
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 2, 2012

We got stuck in Roanoke and Delta put us up at the Sheraton. They have turned this place into a great Sheraton! Its modern, beautiful colors, literally 2 minutes to Roanoke airport. There is a Shula's restaraunt on-site which was just ok, maybe the Sunday night kitchen crew isn't the best. The steak was definately Shula quality though! There is... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thanks for the great compliments about our hotel renovations. We are very proud of our new Sheraton Roanoke look and the favorable responses it has generated from our guests. We also appreciate your feedback where your experience was not so good. We have reviewed your comments with our staff. We continue to stress to all members of our team, the... More 

Wilmington, Delaware
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed October 27, 2012

The staff exceeded expectations at this property. We requested a quiet room but were assigned a room near the ice maker and elevators. A quick return to the front desk and the problem was promptly solved. The newly assigned room was in a beautiful location - quiet and peaceful - very nice service recovery effort! Our stay was brief. We... More 

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Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you so much for the wonderful compliments about our Sheraton Roanoke Hotel & Conference Center. Our team strives to make each visit a wonderful experience for all of our guests. We appreciate you selecting our hotel for your stay and we look forward to serving you and your extended family again when you return for the graduation. More 

Charlotte, North Carolina
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 25, 2012

From the first time I visited Sheraton Roanoke for a conference, I was impressed with the facility - the conference area, the lobby, the grounds, the pool. I didn't stay the night though as it was a one day trip. However, this last time I had the opportunity to spend the night. The rooms lived up to my expectations. They... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

First of all, thank you for your comments about our Sheraton Roanoke hotel. I'm happy you enjoyed your room stay and meal in Shula's. We are very proud of the effect our renovations and new restaurant have had on our guest experience. I also appreciate your feedback about your disappointments with our staff. We do strive to make the entire... More 

Pennsylvania
Contributor
16 reviews 16 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 21, 2012 via mobile

Beds were fresh looking. White luxery bedding with no signs of bugs or wear (I am a bit preoccupied with that and checked the mattress etc.). Two queens was extra nice. Personal coffee tea maker. Pool and fitness looked clean and modern. Some noise from hall but in general a relaxing stay. Front desk nicely asked what floor we wanted... More 

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Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Pennsylvaniafamily, Thank you for your post on TripAdvisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. All our rooms have the Sweet Sleeper Bed with white linens,and as you know, we use Double Queen beds as opposed to Double/Double beds. Nice to hear everything else was comfortable as well. If your travels bring you back... More 

Richmond, Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2012

My wife and I stayed at the Sheraton Roanoke for a weekend in mid-October for a Virginia Tech football game. The hotel was very clean and the staff very helpful. Two rather minor problems we experienced: 1.) the door that could be used to connect to the adjoining room was rather thin as we could clearly hear an ordinary business... More 

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Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Steve E, Thank you for taking the time to post on TripAdvisor regarding your stay here at the Sheraton. I was pleased to read your overall stay was a pleasant one, and the dining experience in Shula's was positive. I have already addressed the room service issue with our food and beverage team, in hopes to speed up the... More 

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed October 15, 2012

Great proximity to the airport, easy parking, terrific beds, and several dining options make the Sheraton Roanoke a great value. And to make it even better, the staff is attentive, pleasent, and experienced. A+++

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Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear sigma7s, I'm pleased to read you felt the Sheraton is A+++. As you stated in your post, we are in a great location for airport access as well as close proximity to downtown. Our new Shula's 347 Restaurant is nice addition to the hotel as well. Thank you for your kind post, and hope to see you in the... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 7, 2012 via mobile

I stayed at the Sheraton for two days this last July. The rooms were good but not great and the location left some to be desired. The service in the hotel was great. I needed early room service each day and was accommodated at no cost. Everyone was very helpful. Overall a fine hotel if you are staying in the... More 

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Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear ADemps84, Thank you for staying with us here at the Sheraton, and I was pleased to read we were able to accomodate your early breakfast needs. Although we are not downtown, we are in close proximity to both the airport and the largest mall here in Roanoke. I hope on your next visit to Roanoke, you will once again... More 

Cleveland, Ohio
Contributor
18 reviews 18 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 4, 2012

I've been a very loyal Marriott Platinum guy for about two years, so I was a bit apprehensive when my colleague booked us a couple rooms at this Sheraton during a business trip. I have to say that I was very impressed with this property. The rooms were very well appointed with all the conveniences a business traveler could ask... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Nowlink, I was pleased to read we won over a Marriott Platinum Customer. The Sheraton offers a great deal for travelers coming to the Roanoke Valley, and am happy you gave us a try. I hope on your next trip through the Roanoke Valley, you will stay with us again. Thanks again for the positive comments. Sincerely, Greg Hargrave More 

Monroe, New Jersey
Top Contributor
86 reviews 86 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 1, 2012 via mobile

The staff here is much better than what could be expected from a typical hotel. The food has been pretty bad so far. The people at the desk are very accomodating and makes me feel more comfortable. Im am here for 5 nights on a business trip and do not like being away from home. This sheraton makes it a... More 

Was this review helpful? Yes
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Ebeauchea, Thank you for your comments regarding your stay here at the Sheraton. I'm pleased to read how accomodating you felt the front desk staff have been. As far as the food, I have addressed the post with my Food and Beverage department. I hope the rest of your stay is a pleasant one. Sincerely, Greg Hargrave More 

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