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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017
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82%
Ranked #6 of 37 hotels in Roanoke
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 25, 2011
M-204 Murrells Inlet, South Carolina
  • Overview
  • Reviews (368)
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  • Room tips (74)
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368 people have reviewed this hotel

Traveler rating
    167
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
There are newer reviews for Sheraton Roanoke Hotel and Conference Center
See the most recent reviews
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2011

The staff is very rude, not professional at all- which is something I would expect from the Sheraton. The rooms were nice And very clean. It would have been a nice stay if the staff hadn't ruined it.

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I appreciate you taking the time to write to Trip Advisor regarding your stay here at the Sheraton. However, I was disappointed to hear our staff was rude and unprofessional. This is not the type of service standard we instill in our associates. I do hope that on your next visit to Roanoke, you will give us another opportunity to... More

Murrells Inlet, South Carolina
1 review
4 of 5 stars Reviewed February 25, 2011

There was a fire last night @ 3 AM and was awaken by fire alarm. Nothing major, it appears that the gas fireplace in the lobby caught fire and caused the spinkler just above to go off. I was ticked, but was pleased with the treatment we received in the morning by being offered free breakfast and a personal visit... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

First let me apologize for the early morning wake up. We did indeed have a sprinkler head burst and flood the lobby at 3am. These are never a good thing, especially in the early morning hours. I was however pleased to hear how our associates made things right for you the next morning. I only hope that you will stay... More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed February 15, 2011

good stay what yo would expect.. Friendly courtious staff highly knowledgable of the area. Would make effort for a return trip.

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Tripadvisor regarding your stay here at the Sheraton Roanoke.I was pleased to hear that our staff was courtious and knowledgable, and that you had the opportunity to speak with Mr. Fox. Again, thank you for the kind comments, and I hope that on your next visit to the Roanoke Valley, you... More

Richmond, VA
Reviewer
5 reviews 5 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 2, 2011

I think the hotel is really pretty. I didn't expect to see a hotel like this in Roanoke. The lobby is nice. There so many fieplaces. I sat by the fireplace in the lobby and felt so warm. The staff is amazing. It is a very welcoming place. I have stayed at this hotel four times since January. The staff... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was pleased to hear you had a pleasant stay, and that you enjoyed sitting by one of our many fireplaces. And thank you for your kind words regarding our associates. I hope on your next trip through the Roanoke Valley, you will stay with us once again. Sincerely, Greg Hargrave General manager More

Tuscaloosa, Alabama
1 review
5 of 5 stars Reviewed January 10, 2011

After a long day on the road, the thing that stuck out most about this hotel for me was the service. The check-in desk was extremely helpful and quick, and the staff took a lot of time to show off what the hotel had to offer. Specifically, a porter, Xavier Lafayette Fox, also went way above and beyond to help... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for writing to Trip Advisor regarding your stay here at the Sheraton. I was pleased to hear that Mr. Fox was extremely helpful in making your stay a pleasant one, as he has become the unofficial ambassador of the Sheraton Roanoke. I hope that on your next visit to the Roanoke Valley, you will once again chose the... More

Oconomowoc, Wisconsin
1 review
5 of 5 stars Reviewed January 7, 2011

We were in Roanoke over the Christmas holiday and we couldn't have stayed at a more perfect place. The hotel was beautiful with all the holiday decorations. The rooms were clean and the beds were extremely comfortable. The staff was exceptional. Everyone was very pleasant. The food was amazing. All of this, and the prices were reasonable. My only regret... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I want to thank you for taking the time to comment on Trip Advisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. It's always nice to hear when we exceed our guests expectations. Hopefully you can spend next Christmas with us as well. Thank you again for your kind comments. Sincerely, Greg Hargrave General Manager More

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed December 31, 2010

This was the best sheraton we have stayed over the last 5 years. The service was excellent! both at the Shula restaurant as well as in the lobby and the reception. Mr. Ashish Malhotra, Ms. Paula Dietrich, and the executive chef, James Andra made it particulary pleasant. All of our 7 days of stay was very nice. We will certainly... More

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Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2010

This newly renovated hotel has a gorgeous lobby with working fireplaces, a beautiful flat-panel television in the room, very comfortable beds and very clean rooms. We had a four-star experience at a two-star price. The front-desk staff made check-in a breeze. (The front desk is a fairly long walk from the front car port and there were no porters on... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to review our hotel via Trip advisor. It is always nice to hear when we have met our guest expectations. We have spent that last year upgrading the facilities. Health Club, restaurant and all the guest rooms. The heating system is something we are presently working on, so hopefully on your next visit, your... More

Louisville, Kentucky
1 review
5 of 5 stars Reviewed December 15, 2010

My family (wife, son, daughter-in-law, and grandsons, age 3 and 1) spent three wonderful nights in the Sheraton in Roanoke, VA. We enjoyed every part of it, but I want to single out the service of the bellman, Xavier L. Fox. He was so kind and personable to us and every member of our family, and he took special interest... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

It's always nice to hear when one of our associates goes above and beyond. You are right in saying that Xavier is one of our best assets, as he continually gets kudos from our guests on a regular basis. I was happy to read that your three nights here at the Sheraton Roanoke were pleasant, and I hope that on... More

Kharkiv, Ukraine
1 review
5 of 5 stars Reviewed December 9, 2010

Cozy rooms, fitness center open 24/7 - very convenient, yummy-yummy breakfast buffet - and great friendly "you've-made-my-day" atmosphere every step you take on the hotel's carpeted grounds. Kudos go to Glenford from the Pi Kitchen - for being such a bliss of our mornings:) Thank you - from the Ukrainian team

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Family Hotel in Roanoke #6 Business Hotel in Roanoke #7 Romantic Hotel in Roanoke
Hotel Class
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
Number of rooms
320

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