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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017
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82%
Ranked #4 of 37 hotels in Roanoke
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed August 24, 2010
treebw Arlington, VA
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323 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Arlington, VA
2 reviews
4 of 5 stars Reviewed August 24, 2010

I truly was pleasantly surprised by this Sheraton. The service was excellent at the front desk- I did have to ask for my breakfast vouchers, but once the rate was confirmed they were handed right over. The room was perfectly clean which really is the most important thing to me, besides safety. And where safely was concerned I was happy... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to review our property on Tripadvisor. I'm happy to hear that you had a pleasant experience with us. We have taken note regarding the limited vegetarian choices on our menu and will expand the offerings. I hope you will consider us your home away from home for the next few years, as you come... More

culpeper, va
2 reviews
2 of 5 stars Reviewed August 11, 2010

I hate to contradict the other great reviews on the site but after my experience I felt I should share the good and the bad. I was in Roanoke to take a very important test, and many of the 1500 people that descended upon Roanoke were staying in the hotel. I was there for 3 nights and was told that... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to comment concerning your recent stay at our Sheraton Roanoke. I was so disappointed to hear of the unpleasant experiences you encountered, especially the way room service handled your orders. Please accept my apologies for this serious breach of service. I have shared your comments with our staff and have taken immediate measures with... More

1 review
5 of 5 stars Reviewed August 10, 2010 via mobile

Kristnia Littleton was my server at the Sheraton hotel and she did a fantastic job at making sure her guests were comfortable. Her outstanding ability of being hospitable to her guests is an intangible asset that the Sheraton chain should hold on to for a long time. She is very dedicated and served every guest (in my presence) in a... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

We are always happy to learn when our associates go above and beyond. We are also pleased to know that Kristina was especially helpful to you. I have copied your response in Trip Advisor to all departments, so that our associates will also know how pleased you were with your experience here at the Sheraton. We are, indeed, proud of... More

Harleysville, Pennsylvania
Top Contributor
154 reviews 154 reviews
31 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 9, 2010

We just spent 4 nights here with a group of friends who all have the same breed dog. The hotel bent over backwards for us and our dogs. Its very dog friendly and ample places to walk dogs. We had the use of a conference room the entire time and they constantly checked to see if we needed anythings. Rooms... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I want to thank you regarding your positive review of the Sheraton Roanoke Hotel and Conference Center. The staff here is still talking about how nice your group was. And they especially liked the Westies. We hope on your next trip, you will allow us the opportunity to host your event here at the Sheraton. Regards, Greg Hargrave General Manager More

Coopersburg,PA
Top Contributor
66 reviews 66 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 9, 2010

Trip was a weekend trip and arrival was at 3:00 PM. Everything was ready and check in was no hassel at all. The check in clerks at the front desk were very professional and courteous. We requested a stay away from any student groups that were there for the weekend and were given a room on the 8th floor .... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your many fine comments about your stay with us. We are always happy to learn we have done well, and wish you to know that your review has been copied to all departments, so that our employees will also know how pleased you were with their efforts. We are, indeed, proud of our "team". Once again, thank... More

Harrisonburg, Virginia
1 review
5 of 5 stars Reviewed July 28, 2010

This was our second stay here and it was just as nice as the first last year. The staff is freindly and helpful, the restaurant is not over priced. The rooms are comfortable and clean. Great free computer lounge in the lobby. The interior design is so nice I want to move in.

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your kind comments regarding your stay with us for the second time. It's nice to hear we have stayed consistent in our service year over year. We are very proud of our associates as they work very hard do to make your stay an enjoyable one. We get alot of positive comments regarding our design in the... More

Cape Cod, MA
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2010

The hotel is spacious, clean, has everything you need, is conveniently located, has free parking and the rooms are very nice. The entire staff is friendly, professional and a pleasure to deal with. We booked over 20 rooms for a wedding through the group sales department and they were terrific. With such a large group we had changes and the... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to comment regarding your stay with us here at the Sheraton. It's always nice to know when one meets or exceeds expectations. I will pass along the nice comments regarding the staff, and how pleasant everyone was. Again, thank you and hope to see you on your next trip to the Roanoke Valley. Regards,... More

San Diego, California
Top Contributor
106 reviews 106 reviews
83 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed July 16, 2010

We liked the Sheraton Roanoke (though the layout of the property is downright baffling). The late-night desk staff were a little loopy...hey, it's late...but the room was large and comfortable with all the usual amenities and services. The hotel is pet friendly, and the person who booked our reservation was sharp enough to put us on a first floor close... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to let us know about your stay here at the Sheraton Roanoke Hotel and Conference Center. Sorry the layout was abit baffling. We are however nice and spread out which makes it nice for pet owners. I was happy to hear you were placed in a room that made it convenient for walking your... More

york,pa
1 review
5 of 5 stars Reviewed July 7, 2010

I have stayed in numerous Sheratons, as well as other Hotel chains, and I am very comforable in saying that my 6 month stay at the Sheraton of Roanoke has been very enjoyable. I have never wrote a review of any other stay before, but I felt that is was very important to thank the staff and to let you... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to comment concerning your experience here at the Sheraton Roanoke Hotel & Conference Center. I am always pleased to learn when we have achieved the high standards for which we strive. It is nice to know you have chosen us as your home away from home. Again, thank you for the nice comments, and... More

New Jersey
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 1, 2010

My 22 year old daughter and I stopped here on our way to Austin Texas from NJ. Looking for an affordable nice hotel close to the main highway and this Sheraton was a perfect choice. Hotel was about 3 miles off route 81. The lobby and rooms looked like they were recently redone and were very modern. Flat screen TV,... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your many fine comments regarding your stay with us. We are always happy to learn when we have done well, and wish you to know that your post has been copied to all departments. On your next visit we will have completed our new restaurant here on property. This will give you another dining option within walking... More

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Also Known As:
Sheraton Roanoke Hotel Roanoke
Sheraton Roanoke Hotel
Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Roanoke
#6 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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