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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017
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82%
Ranked #4 of 37 hotels in Roanoke
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed November 6, 2010
whp81 Boston, Massachusetts
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327 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Boston, Massachusetts
Contributor
17 reviews 17 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 6, 2010

The staff who greeted me at the reception was friendly and very helpful in accommodating a special request. My room was very clean, and very well decorated. It appeared that my room and the lobby had been recently updated using quite nice, high quality materials. Small touches like the granite counter top in my room's bathroom were definitely nice. Hotel... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to responed to Trip Advisor regarding your stay here at the Sheraton Roanoke. We did indeed go through a major renovation, and as you mentioned, it turned out beautiful. We completed not just the public space, but everyone of our 320 guestrooms as well. Also, we have just completed our new restaurant, Shula's 347.... More

Lynchburg,Virginia
2 reviews
4 of 5 stars Reviewed November 2, 2010

went out of way to be helpful, even took luggage to rooms and helped park cars. Friendly capable and efficient. Hotel staff very good

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was pleased to hear how Chris helped you thoughout your stay here at the Sheraton. Chris has been a great example to the rest of the staff. He has always had that can do attitude, and it shows throughout the hotel. I want to thank you for taking the time to recoginze Chris, and hope that on your next... More

Memphis, Tennessee
1 review
4 of 5 stars Reviewed October 26, 2010

My step-son's wedding was held in Roanoke. My wife decided to to stay at the Sheraton Roanoke. I glad she did. Since the wedding had her stressed between him getting married and everything going well with the wedding. We needed a place to sit back. Sheraton Roanoke provided this refuge for her. The staff was courteous and helpful, especially with... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for sharing your experience here at the Sheraton Roanoke on TripAdvisor. It's always nice to hear when our staff does a great job, especially when they help take the stress out of a very stressful time. Hopefully on your next trip to Roanoke, you will consider this your home away from home. Regards, Greg Hargrave General Manager More

Washington DC, District of Columbia
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 9, 2010

Hard to find, hidden behind the highway. Clean rooms, pleasant service, and acceptable restaurant. Was not offered free internet in the room, despite being SPG Gold.

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. I'm pleased you found the rooms clean the overall service pleasant. As a Starwood mandate we do charge for internet in all rooms for everyone except Platinum members. Hopefully, you will go from Gold to Platinum soon. We do however provide free WiFi in all public areas including... More

Felton, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2010

From the moment our car pulled up in front of the hotel until our car was loaded to leave, the people at this hotel made my travel companion and me feel like royalty. Everyone made us feel we were special by their treatment, their smiles and their pleasant tone of voice. I believe they were all genuinely concerned about our... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was pleased to read your comments on TripAdvisor. It is always nice to hear when one or more of our associates are mentioned in reviews and or letters. We are very proud of our team here at the Sheraton Roanoke, and we are happy they made your weekend memorable. We hope that your next trip through the Roanoke Valley,... More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 5, 2010

All I have to say is stay clear of this place! Staff is terribly rude and the room were dirty, smelly and GROSS! Shampoo bottles were already used and the mattress was....view the photo for a better picture than I can say.

Was this review helpful? Yes 1
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was sorry to hear of your less than pleasurable stay here at the Sheraton Roanoke. The stain in your picture was indeed a coffee stain. This should not have been overlooked, and the bed should have been changed out prior to your arrival. The bed in question was removed the same day you brought it to our attention. I... More

Dudley, ga
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2010

My stay was a part of a 51 person group from Excursions Unlimited, Savannah GA. This was our last night of a 4 night trip to Lancaster PA. We arrived about 20 minutes prior to our Dinner reservation at the Hotel Restaurant. We were met by management who helped in getting the luggage situated while we headed to the room... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your response to Trip Adisor regarding your experience here at the Sheraton Roanoke Hotel and Conference Center. I am pleased to hear that the meals were prepared they way you had requested. I was also pleased to hear our Food and Beverage Director was helpful and courteous and made your stay with us a pleasant one. Hopefully,... More

High Point, North Carolina
1 review
5 of 5 stars Reviewed September 21, 2010

All the employees were there for one reason-to make my stay enjoyable. They were friendly and helpful without being annoying. It was truly the best experience I've encountered! For example, the restaurant manager came to my aid when another guest was being worrisome. This gentleman helped me without making a scene. The porter (who we didn't use) had kind words... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I am pleased to hear that our staff made your stay enjoyable as customer service is very important to us. I hope that your next visit to Roanoke, you will once again stay with us here at the Sheraton. Thanks again for the kind words. Sincerely, Greg Hargrave General manager More

Atlanta, Michigan
1 review
5 of 5 stars Reviewed September 18, 2010

Spent a night at the hotel over a weekend. The service was friendly and fantastic. We had a great time.

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for responding to Trip Advisor guest comments. We are always happy to learn when our guest have an enjoyable stay. If and when you decide to travel back through the Roanoke Valley, I hope you will stay with us again. Regards, Greg Hargrave General Manager More

Hancock, New Hampshire
Top Contributor
75 reviews 75 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 17, 2010

Despite a somewhat slow check in process and a freezing cold conference room, the Sheraton was a great place to stay. The rooms were wonderful... clean and comfortable. The buffet breakfast was good and the facility was nice for a conference.

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was happy to hear that your overall stay with us here at the Sheraton was positive. We are looking into the temperature as to better control the meeting rooms. And as far as the slow check-in process, I apologize, it should be quick and painless. Hopefully on your next visit through the valley you will give us another try.... More

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Also Known As:
Sheraton Roanoke Hotel Roanoke
Sheraton Roanoke Hotel
Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Roanoke
#6 Family Hotel in Roanoke
#6 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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