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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017
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82%
Ranked #6 of 37 hotels in Roanoke
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed October 18, 2011
Emira-Orooj Kuala Lumpur, Malaysia
  • Overview
  • Reviews (368)
  • Photos (26)
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  • Room tips (74)
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368 people have reviewed this hotel

Traveler rating
    167
    133
    43
    9
    16
See reviews for
100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 18, 2011

This hotel is Average in my opinion for the price that was paid. The room was dated. Bathroom small but clean. I wish the non smoking king that we got came with a small microwave. A good thing about it was breakfast but that came at an additional price of course. I have stayed in hotels outside the US. I've... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your comments regarding your stay here at the Sheraton. I will take your suggestions and address with the appropriate departments, so as to better service our customers. Sincerely, Greg Hargrave General Manager More

Bradford
Top Contributor
91 reviews 91 reviews
57 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed October 5, 2011

We had an overnight stay at this hotel as part of a tour of the Southern States. We arrived ~7pm after a long journey and got our room keys immediatley, with our luggage being delivered shortly afterwards. The room was large with 2 double beds and a mini fridge which was a bonus. Everything was clean and modern. We had... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Trip Advisor regarding your stay here at the Sheraton, It sounds as though we met your expectations. Shula's is a new restaurant for us, and we have had many positive comments on both food and service. I hope if your travels bring you back to the Roanoke valley, you will once... More

Northern Virginia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 3, 2011

I stayed here over the weekend while visiting family in town that had a full house. The hotel is very nice and modern with lots of fancy updates. The staff is very friendly and accommodating. We were very impressed with everything... until it was time to go to sleep. The mattresses were very firm! The hotel was booked solid while... More

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Mississauga, Canada
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 1, 2011

1st class hotel. Clean safe And a good price. What more can you ask for.

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear BooBoo159, Thank you for choosing the Sheraton for your place to stay during race weekend. I am pleased to read your comments on the 1st class accommdations and price. I hope on your next race weekend, you will once again choose the Sheraton. Sincerely, Greg Hargrave General Manager More

Richmond, VA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 27, 2011

Stayed at the hotel on a Saturday night after attending a wedding in Roanoke. The hotel is very modern and very clean. The check-in experience was quick and easy. The room was great and we had a good night's sleep. The shower has great water pressure. My only frustration was using the computers in the lobby. Usually, we bring our... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Trip Advisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. I was sorry to hear our Link@Sheraton did not meet your needs and you were not able to open some documents. I am having this looked into so that this will not be a problem in the... More

Middletown, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2011

My family and dog had a great one night stay at the Sheraton in Roanoke. We are military family and were moving cross country to our new duty station. Finding great accommodations that take pets can be tough. This hotel was so nice I felt guilty walking my dog through the lobby to get to the room. Our room was... More

Was this review helpful? Yes 1
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear KG91-70, As you can tell from your first visit, we are indeed pet friendly. I was happy to hear that our staff was friendly and helped with all your needs. On your next trip through the valley, please consider us your new home away from home. Sincerely, Greg Hargrave General Manager More

San Angelo, Texas
1 review
5 of 5 stars Reviewed September 24, 2011

Stayed at this hotel for 2.5 weeks on business. I have to say the staff was excellent, they did anything and everything to make my stay more enjoyable. The room s were clean, maid service was good. One of the most enjoyable parts of my stay was the restaurant. Shula's 347. If you want a great and I do mean... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear MP, I was pleased to read your post on Trip Advisor. As you know Shula's is new for us, and we feel it has been a great addition to our property. I will make sure and pass along your kind comments about Tommie, Amy and Ashish. Looking forward to your return visit. Sincerely, Greg Hargrave General Manager More

Charlotte, NC
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 24, 2011

Very pretty, sophisticated set-up downstairs, with lovely (if small) indoor and outdoor pools, plenty of comfy sitting areas and well-designed, large computer area. (But the orchids were overpowering in scent!) We visited during the slow season and saw few other guests. The restaurants were nearly empty, but that could have been due to their expensive nature. $11+ for breakfast buffet?... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear WriterArt, Thank you for taking the time to review our property after your stay with us. We are in the process of reviewing all menu prices, and we have addressed the trays in the hallways. I was pleased however to hear your felt our staff was friendly and accommodating. We continue to find betters ways to service our customers,... More

hillsdale, nj usa
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 25, 2011

I stayed at the Sheraton for one night when my flight out of Roanoke Airport got cancelled. If this ever happens to you, just dial 12 from the airport house phone. The shuttle picked me up in 10 minutes and the hotel gave me their reduced "distressed traveler" rate. I was happy to see very modern and lush accommodations including... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your kind response regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. Even though you were here due to a canceled flight, I was pleased to hear we made the stay an enjoyable one. Hopefully on your next trip through the Roanoke Valley, you will not be a "distressed traveler". Thank you again for... More

1 review
5 of 5 stars Reviewed August 21, 2011 via mobile

Had a real nice stay at the Roanoke Sheraton. Rooms were nice and clean and the staff was very helpful. Had a quick lunch at the restaurant that's connected to the hotel, Shulas. The staff there was also a pleasure. Had a real nice conversation with Dilan and the manager, "Z". He printed me out directions to four places to... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for your response to TripAdvisor. It's always nice to hear when one or two of our associates goes above and beyond. I will be sure and pass along the comments to both Dylan and "Z". Hopefully, on your next trip through the Roanoke Valley, you will once again choose the Sheraton as your place to stay. Sincerely, Greg... More

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Family Hotel in Roanoke #6 Business Hotel in Roanoke #7 Romantic Hotel in Roanoke
Hotel Class
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
Number of rooms
320

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