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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017
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82%
Ranked #4 of 37 hotels in Roanoke
Certificate of Excellence 2013
A recent review
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323 people have reviewed this hotel

Traveler rating
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    37
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87
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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akron, ohio
1 review
3 of 5 stars Reviewed May 8, 2011

Stayed for college softball torunament. despite several teams also at hotel - guests had no issues with gettign attention, acessing ammenitites, etc. Would stay again!

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Tripadvisor regarding your stay here at the Sheraton Roanoke Hotel and Conference center. We here at the Sheraton hope you and your softball team did well in the tournament. Thanks again for the kind comments. And if your team comes back to the Roanoke Valley, please consider the Sheraton once again.... More

Farmington, CT
Top Contributor
92 reviews 92 reviews
57 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 4, 2011

We stayed one night at the Sheraton Roanoke Inn and Conference Center and found it to be a thoroughly enjoyable experience. The room was large, well set-up desk area and a large bathroom. The room and all the public areas of the hotel were immaculate. We often judge a hotel by the length of time it takes to have room... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

It's always nice to read about a positive stay from the Trip Advisor web site. I'm pleased to read how much you enjoyed the free internet as well as the food and service in our new Shula's 347 Restaurant. As far as the chlorine smell from the pool, we were changing over to a new system and it has now... More

Scunthorpe, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 25, 2011

We stayed here two nights in sept 2010 wish we had been there longer ,nice rooms as requested with mountain wiew ,staff friendly and helpful ,breafast in restraunt very nice.It did get a bit busy on the day we left (think it was a football match and team was staying there) to see old roanoke town it was a couple... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to comment on Trip Advisor regarding your stay here at the Sheraton. It's nice to hear we met your expectations and that you found our staff to be helpful and friendly. Please make sure that on your next visit to the Roanoke Valley, you concider this your home away from home. Once again, thank... More

Palm Springs, CA
Top Contributor
50 reviews 50 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 18, 2011

I've stayed at this property many times, even back when it was a neglected Wyndam property. I was thrilled at the room makeover. The totally new bathrooms said to me that this was a COMPLETE redo, not just some new furniture and drapes. I really like the "foyer" in the room with a wood floor, and a refrigerator/bar. But, this... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I am pleased to hear you like the renovations we have done since becoming a Sheraton. We have received a number of positive comments regarding the new look, as well as the addition of our new Shula's 347 restaurant. I was also pleased to read about how you were treated by our staff. I will be sure and pass along... More

Shippensburg, Pennsylvania
1 review
5 of 5 stars Reviewed March 13, 2011

You will not be dissappointed. Everyone, and I mean everyone in the hotel was so friendly. My husband and I traveled with our two Siberian Huskies and I have never been at a hotel where they are axiously awaiting our arrivial. Make sure you get to meet Paula, Ashish, Courtney, and Mandi and they all went above and beyond to... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Trip Advisor regarding your experience here at the Sheraton Roanoke. It's nice to hear when our staff goes above and beyond to make our guests feel welcome. I hope that on your next visit to the Roanoke Valley, you will once again make the Sheraton your home away from home. Again,... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2011

The staff is very rude, not professional at all- which is something I would expect from the Sheraton. The rooms were nice And very clean. It would have been a nice stay if the staff hadn't ruined it.

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I appreciate you taking the time to write to Trip Advisor regarding your stay here at the Sheraton. However, I was disappointed to hear our staff was rude and unprofessional. This is not the type of service standard we instill in our associates. I do hope that on your next visit to Roanoke, you will give us another opportunity to... More

Murrells Inlet, South Carolina
1 review
4 of 5 stars Reviewed February 25, 2011

There was a fire last night @ 3 AM and was awaken by fire alarm. Nothing major, it appears that the gas fireplace in the lobby caught fire and caused the spinkler just above to go off. I was ticked, but was pleased with the treatment we received in the morning by being offered free breakfast and a personal visit... More

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

First let me apologize for the early morning wake up. We did indeed have a sprinkler head burst and flood the lobby at 3am. These are never a good thing, especially in the early morning hours. I was however pleased to hear how our associates made things right for you the next morning. I only hope that you will stay... More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed February 15, 2011

good stay what yo would expect.. Friendly courtious staff highly knowledgable of the area. Would make effort for a return trip.

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0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for taking the time to respond to Tripadvisor regarding your stay here at the Sheraton Roanoke.I was pleased to hear that our staff was courtious and knowledgable, and that you had the opportunity to speak with Mr. Fox. Again, thank you for the kind comments, and I hope that on your next visit to the Roanoke Valley, you... More

Richmond, VA
Reviewer
5 reviews 5 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 2, 2011

I think the hotel is really pretty. I didn't expect to see a hotel like this in Roanoke. The lobby is nice. There so many fieplaces. I sat by the fireplace in the lobby and felt so warm. The staff is amazing. It is a very welcoming place. I have stayed at this hotel four times since January. The staff... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

I was pleased to hear you had a pleasant stay, and that you enjoyed sitting by one of our many fireplaces. And thank you for your kind words regarding our associates. I hope on your next trip through the Roanoke Valley, you will stay with us once again. Sincerely, Greg Hargrave General manager More

Tuscaloosa, Alabama
1 review
5 of 5 stars Reviewed January 10, 2011

After a long day on the road, the thing that stuck out most about this hotel for me was the service. The check-in desk was extremely helpful and quick, and the staff took a lot of time to show off what the hotel had to offer. Specifically, a porter, Xavier Lafayette Fox, also went way above and beyond to help... More

Was this review helpful? Yes
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Thank you for writing to Trip Advisor regarding your stay here at the Sheraton. I was pleased to hear that Mr. Fox was extremely helpful in making your stay a pleasant one, as he has become the unofficial ambassador of the Sheraton Roanoke. I hope that on your next visit to the Roanoke Valley, you will once again chose the... More

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Also Known As:
Sheraton Roanoke Hotel Roanoke
Sheraton Roanoke Hotel
Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Roanoke
#6 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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