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Sheraton Roanoke Hotel and Conference Center

3.5 of 5 2801 Hershberger Road, Roanoke, VA 24017
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Certificate of Excellence 2014
Sheraton Roanoke Hotel and Conference Center
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Sheraton Roanoke Hotel and Conference Center
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406 reviews from our community

Traveler rating
    183
    144
    48
    13
    18
See reviews for
111
92
28
107
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW

We used the Sheraton Roanoke Airport to Host our annual Technical school for customers. Everything was handled so well, including rooms, food catering [thanks to Novelette Johnson], classroom setup, hospitality room. Food was excellent [we had 3 lunches and 4 days of breakfasts and snacks for breaks]. The catering manager Shay Bowman was over-the top in care and courtesy. We... More

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Winter Garden, Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had difficulty finding a room on a October Saturday night. Finally found on at this Sheration and it was great. After a rather long drive this hotel was just the ticket. Checkin was perfect, the room was clean and quiet! The matress was super comfy, slept like a lamb. All you want, when you are on a long road trip!

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2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I would like to tell you that your employee, Shantell at the Sheraton Roanoke Hotel and Conference Center was very helpful and friendly. It was a pleasure dealing with her. I am very interested in future stays and savings. Thanks, Todd Davis

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I attended the US Navy Ball and I only drink Sam Adams. The bartender at the function didn't have it or any substitutes. I went to Shula's restaurant and the bartender Jack had found some somewhere even though they were going to stop carrying it in the hotel. My date ordered a MaiTia and the bartender in the ballroom gave... More

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Arlington, Virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Just checked in by a clerk who was luke warm at best. More interested in talking on the phone. Walked into my room on the SPG Preferred floor and was appalled by the stains on the carpet and fingerprints all over the sliding glass door going out onto a two foot wide balcony. Positives...Starbucks coffee for the in-room maker, plenty... More

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Clarksville, Tennessee
Top Contributor
226 reviews 226 reviews
48 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

52 seniors descended upon this hotel while touring the New England States with Coffee Break Tours from Tennessee. We were greeted warmly by Xavier Lafayette Fox one of the associates. He made sure we each found our way around the hotel and asked if we needed anything at all. How welcoming. There is a bar/lounge here, Shula's Restaurant which we... More

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Washington DC, District of Columbia
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A recent 2 day stay, mostly for business, left me thinking that I'd love to come back to Roanoke, but not here. I really only have two complaints. The place was very hard to find with poor signage. The Sheraton is located in a downscale suburban area surrounded by big box stores away from any of the areas many attractions.... More

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Roanoke, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here on a very busy weekend. Most hotels were sold out so I booked it early.The staff was great. Comfy bed. Just perfect for what we needed. Our room even had a small balcony type area. Large bathroom. Nice and clean.

Was this review helpful? Yes 1
Bristol, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am an SPG member and use Sheraton a lot on my travels. Sadly this hotel did not meet my expectations. The welcome was professional but not overly welcoming. For example no one offered to help with luggage, just directed us on the long walk to the elevators. Room was functional, but did have complimentary water, so thumbs up for... More

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Philby50, Thank you for taking the time to share feedback on your recent stay with us as we appreciate your input. We will review your comments as we constantly look for new ways to improve our guests' experience. We are pleased enjoyed Shula's. We do hope you give us another opportunity so we can better demonstrate our commitment to... More

Midlothian, Virginia
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Checked in and the associate was not feeling well (these were her words.) She still tried to be friendly, but rushed us through the check in process. Arrived in our room to find a red stain on my mothers bed and a bug and hair in mine. The tub had hair in it (looked like leftover stubble from shaving.) The... More

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear C2nlilmom, Thank you for your feedback regarding your recent visit. Our staff works hard to deliver an exceptional guest experience and I apologize for falling short during your visit. We will continue to reevaluate our process and look for ways to improve. We do hope you will gives us another opportunity upon your next visit to the Roanoke area.... More

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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