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Sheraton Roanoke Hotel and Conference Center

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2801 Hershberger Road, Roanoke, VA 24017
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Sheraton Roanoke Hotel and Conference Center
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Sheraton Roanoke Hotel and Conference Center
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485 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aiken, South Carolina
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

Return trip home after a family wedding; looking for a place that was "pet friendly". Typical hotels furnish the basics and answer our needs. Never knew that Sheraton was pet friendly and the price was within our budget. What a nice surprise!!! The room, 2 queen beds, was spacious, and the amenities were gracious. The attention to detail, sets Sheraton... More 

Was this review helpful? Yes
Level Contributor
9 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife found an excellent deal on Hotwire for this hotel. It is clean, big, and has plenty of amenities. The have an indoor and outdoor pool. There is a jacuzzi. The fitness center is bigger and nicer than what you would find at most hotels. 7 treadmills, at least 3 weight machines, and plenty of free weights. We also... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Marco T, Thank you for the great review and yes, you must stay longer next time. We do hope to see you again on your return visit to the Roanoke area. With kind regards, More 

Saint Augustine, Florida
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 days ago NEW

My family stayed in this hotel during our road trip to the Northeast in August 2014. We had a very good to excellent experience then. We decided to make an overnight reservation for road trip late June/ early July 2015. We had a slightly different experience. I would say our trip deserved an Average rating. Our room was dirty. We... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Anichusac, Thank you for your recent review of the Sheraton Roanoke. I apologize your room was not up to our high standards and for your difficulties with the internet. I will share your very kind remarks to Floyd; he is an outstanding member of your team. We hope you stay with us again on your next visit to the... More 

Baltimore, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We needed a couple of nights due to a funeral. The room was very clean. The bed was heavenly and very comfortable. We needed some extra towels and they were offered promptly. Great service and the location in the quiet wing was a value-added. We are Starwood Gold and were placed in a very nice room. From the front desk,... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Altaj, Sorry for you loss and pleased to hear we made your stay comfortable. We hope to see you again at the Sheraton Roanoke under better circumstance so you can enjoy this beautiful area. With kind regards, More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 4 days ago NEW

Sadly the website put us into the Sheraton,not the one we wanted. But, they had an indoor pool, which we used, a restaurant which we did not use, the room was spotless, the bathroom kind of tiny. i could almost take a shower while sitting on the commode. One issue the leather chair in the room was broken and potentially... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Bernice F, Thank you for your recent review and the nice comments. We were pleased our staff took great care of and thank you for letting us know about the chair. We take all inconveniences with our guest stays to heart and are working to address those concerns. Our goal will be to be your first choice when visiting... More 

Grundy, Virginia
1 review
1 of 5 stars Reviewed 5 days ago NEW

I had stayed here in April and it seemed okay. I returned this weekend for a stay Thursday-Sunday, but it was horrible. The room was filthy, I asked that we receive no maid service one morning because we were in a hurry to leave and could not put our valuables away. We returned and someone had made the beds. Then... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Ashlee M, Thank you for the comments. We certainly understand your frustration and again apologize for your experience. Please do not hesitate to contact me directly if there is anything that I may do to leave you with a better impression of your experience here at Sheraton Roanoke Hotel. With kind regards, More 

Arlington, Virginia
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We asked for a room close to the pool. We got a wonderful room that had sliding glass doors facing the pool courtyard. It was wonderful, since we played and relaxed, and it was so convenient. The room was very pretty, and the entire stay was very relaxing. We could see that there were a lot of graduation parties and... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Rose Mary G, Thank you for sharing your wonderful experience of the Sheraton Roanoke. We are delighted to hear your stay was relaxing with all the activities going on. Your kind comments regarding the hotel was appreciated and shared with our entire team. We hope you will have the opportunity to return again soon when visiting the Roanoke area.... More 

Augusta
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We got in late with a baby who was already asleep and were helped by a very nice staff member to our suite. The room was beautiful, but we found out after putting the baby to bed that the ceiling was leaking in the bathroom. We did not want to change rooms so just had them bring buckets to collect... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Katie J, Sorry for the experience you had during your recent visit to the Sheraton. Please give us a call as we would like the opportunity to make it up to you. I look forward to hearing from you soon. With kind regards, More 

New York, New York
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here while traveling on I-81 using points through Starwood. Hotel was decent at best as it definitely could use a facelift. Chair was totally ripped where the stuffing from inside cushion was showing. Balconies are stone walls with no chairs as our view was of the parking lot. Hallways looked like they hadn't been vacuumed in weeks. Bathrooms... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear nyflanctraveler, Thank you for your recent review and the feedback. I have shared your comments with our team and we will continue to work improving our processes. I hope you give us the opportunity to show you the service our guest have come to know and deserve. With kind regards, More 

Olney, Maryland
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice rooms with everything we needed or wanted on site. All amenities were availible. Pool and fitness room were clean and up to date. Champs, where we had dinner was a bit too expensive for what was received. Otherwise everything was very good.

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear golftrips2015, Thank you for the great review and hope your stay with us helped eliminate some strokes! We look forward to seeing you again the next time you are in the Roanoke area to play some golf. With kind regards, More 

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