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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017
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81%
Ranked #6 of 37 hotels in Roanoke
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Sam L Plano, Texas
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386 people have reviewed this hotel

Traveler rating
    176
    137
    45
    11
    17
See reviews for
107
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28
101
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Plano, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I have been going to the Sheraton now every week (mostly) since 3/17/14. Th service I have been receiving from the Breakfast staff has been amazing. In particular the waiter that always waits on me, Glenford. Glenford makes me feel like I'm coming down for breakfast at my own home (maybe even better :-)). He always has my table ready... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Sam L, Thank you for the great response regarding your experience in our PI Restaurant for breakfast. We were pleased Glenford and the staff took great care of you. We look forward to seeing you again soon. With kind regards, More

Vienna, Virginia
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family stayed here one night while traveling on I-81. The staff is friendly and the room comfortable. We used Hotwire to get a fantastic rate, making the hotel an excellent value, too. We have stayed at several hotels in Roanoke and this is our favorite. Our room had two queen size beds. It was on the first floor so... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear emindc, Thank you for making us your favorite hotel in Roanoke. We have a wonderful staff and are please they did a great job for your. We look forward to seeing you again at the Sheraton the next time you are in the area. With kind regards, More

Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, accommodations are always clean and ready. As a platinum Stanwood member, one of the best club rooms. Always has good breakfast and offers hot evening food that can serve as dinner. Shula's is in house, which has a great bar and good food. Love staying here.

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear NancyLeeR, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and enjoyed Shula's. We hope to see you again very soon. With kind regards, More

Flemington, New Jersey
1 review
2 of 5 stars Reviewed 2 weeks ago

After a nine hour trip, I was looking forward to sitting on the balcony ( with the promised great view) sipping a glass of wine and smoking the one cigarette I allow myself. Alas, the balcony was a nine inch ledge and the view was of a tree. There was a fence around it which was a good thing, as... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear gmjingles274, Thank you for taking the time to share your feedback. I am sorry you did not have a better experience, or one of our larger balcony rooms. But is feedback like this that we learn from and will use to improve our service. We hope you will give us another opportunity as I can assure you that we... More

Boston
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Free parking, Free Wifi, late night check in, Fitness center, 2 pools. I'm an SPG Gold and they ungraded me to a suite, which is good, but this hotel's the club lounge is reserved just for SPG Platinum .... whatever. The Suite was beautiful and spacious, it even had a huge conference table. But even though my reservation was for... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Hauntas, Thank you for your forwarding your comments about your recent stay. We appreciate your input and will utilize your comments as we constantly look for new ways to improve our guests' experience. We hope you will give us another opportunity so we can better demonstrate our commitment to our guests. With kind regards, More

philadelphia, pa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my wife and two kids as a stopover heading south. I was originally hoping to stay at Hotel Roanoke, but opted to save a few bucks and got this deal on Priceline (I knew this was the hotel I was bidding on). Got it for $80 and was well worth it. The room was very big, the... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Mojo613, Thank you for the nice comments of our hotel We hope you will be back soon so you can enjoy the pool and area. We look forward to seeing you again soon. With kind Regards, More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After a long night of driving from Philadelphia (to Greensboro, NC), I tried staying at Extended Stay America. I called and made a reservation there but when we showed up, no rooms were available. So I called over to the Sheraton at 1:45am and was able to book a room. When we showed up and told the front desk receptionist... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Kelsey M, Thank you for your great comments about the Sheraton. I am glad our staff took great care of especially Glenford. As always, he does a great job! I hope your travels bring you back to the area as you will always have a place to stay. With kinds regards, More

NewJersey
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had a reservation for Sheraton on August 1 credit card guarantee . After driving in the thunderstorms from New Jersey which took longer than expected i arrived at the hotel at 1 AM to be told that we did not have a room despite our credit card deposit on our room,. We were sent to a motel down the... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear drmtk, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you will give us another opportunity... More

Sterling, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a nice large room with a lovely view overlooking a koi pond and garden. The hotel is located very close to a freeway, but was surprisingly very quiet both inside and outside the building. They have an inside and outside pool, a workout room and Starbucks coffee shop onsite, which were all pluses. The minuses included no hairdryer... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear m0022, Thank you for your recent review. We apologize for the bedding situation, I assure that has been resolved. We look for to seeing again on your next trip to the Roanoke area. With kind regards, More

modiin
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hi I had 1 night at this hotel Arrived very late, the parking is a bit far from hotel when you have a lot lf people so it was not a good surprise. Room is great. I received a room with a separate room for sleeping and a nice big living room with a sofa, reading corner and a family... More

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Yaki a, We are pleased you enjoyed your recent visit with us. Thank you for the great review and we look forward to seeing you again soon. With kind regards, More

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
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Also Known As:
Sheraton Roanoke Hotel Roanoke

26 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Family Hotel in Roanoke #6 Business Hotel in Roanoke #7 Romantic Hotel in Roanoke
Hotel Class
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
Number of rooms
320

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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