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Sheraton Roanoke Hotel and Conference Center

2801 Hershberger Road, Roanoke, VA 24017
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Sheraton Roanoke Hotel and Conference Center
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574 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Many of my trips are school related - I just like to get away on my own to do my homework! This was one of these trips. I have stayed at this hotel more than 10 times over the last couple of years. I took a hiatus for awhile because a year and a half ago I got annoyed that... More 

Helpful?
Thank Rebekah P
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Rebekah P, We are pleased to hear that you enjoyed another stay with us. Thank you for the very nice comment regarding our great staff and your concern in regards to the gap in the door. We understand it is an inconvenience. The hotel was designed intentionally with the gap to serve the important purpose of proper air circulation through... More 

Kansas City, Missouri
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Everything was absolutely first class. As great as all the amenities were, the thing that stood out the most was the friendly and welcoming attitude of the staff. They seemed to really enjoy meeting, serving, and interacting with their guests.

Helpful?
Thank MikePatton61
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear MikePatton61, Thank you for your comments regarding your visit to the Sheraton Roanoke Hotel. We are pleased you enjoyed your stay and well taken care of by our staff. We look forward to seeing you again soon. With Kind Regards, More 

Braselton, Georgia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The entrance and lobby are very nice so I had positive expectations when we arrived despite reading some negative reviews. We stayed for 1 night in a king room, I believe the room was on the top floor of the hotel. Check-in was easy and pleasant. The walk to the elevators is a little confusing but we passed the indoor... More 

Helpful?
Thank Kris H
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Kris H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have shared your comments with our... More 

Annapolis, Maryland
Level Contributor
277 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our experience was over the top wonderful. We are lifetime Platinum members, were recognized as such, upgraded to astounding executive suite on 5th floor Tower B, adjacent the Club Lounge. The room was well provisioned, but we checked out the Club Lounge for evening appetizers and breakfast. It was unbelievably great. We were told the food was prepared by the... More 

Helpful?
Thank LIbbewdc
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear LIbbewdc, Thank you so much for your review! We are so pleased that we were able to meet your expectations on your trip. We look very forward to having you visit us again! Kindest Regards, More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Our room was very big and very clean. The staff was very nice and always speak before you get the chance. I would return without hesitation. I had two kids who stayed with myself and the loved the room as well. We had a very nice time. Nice hotel with nice people. The pool could have been a little bigger... More 

Helpful?
Thank Jessica R
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Jessica R, Thank you for staying at the Sheraton Roanoke. I am very glad to hear that you enjoyed your stay and our staff’s friendly service. Thank you again for staying with us. We hope to see you in the future when your travels bring you back to our area. Warmest Regards, More 

VA
Level Contributor
145 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed January 2, 2016 via mobile

This is a nice pet friendly place. The staff were attentive to any needs we had. We stayed in room 150. The carpet had some stains. Sliding doors went right out to an area convenient to let fido out. Starbucks Coffee was good in room amenity. Bottled water in room. TV was big. King bed. Overall good experience. Indoor pool... More 

Helpful?
Thank VaSpeters56
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear VaSpeters56, Thank you for review and for choosing us for your accommodations. I am glad you and Fido enjoyed your stay and hope if your travel plans bring you back to the Valley that we may again serve you here at the hotel. With Kindest Regards, More 

A TripAdvisor Member
3 of 5 stars Reviewed December 29, 2015 via mobile

I stayed at the Sheraton Hotel by the airport check in was a speedy process the hotel carpet is worn in the hallways. The rooms are quite nice with incredible bedding but the carpet is stained in my guest room. The air conditioning heating system does not really heat the far end of the room I was cold on the... More 

Helpful?
Thank A TripAdvisor Member
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate the recommendations and have brought them to the attention of our team. We look forward to serving you again in the future. Kindest Regards, More 

Laurel, Maryland
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 29, 2015

The staff and management at this hotel are among the best we have encountered. We had two rooms, both in Tower A, one on first floor, one on fifth. The room on the fifth floor was accessible; however, it was quite dirty. Under the bed was a baby dipper, used food container and a golf ball. Carpet was badly stained... More 

Helpful?
Thank John G
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear John G, I want to apologize for your most recent visit. Our staff is committed to the success of this property and a desire to exceed all of our guest expectations. We have discussed this as a team and are focused to improve these areas. I do hope your next stay with us will better demonstrate the commitment we... More 

Macungie, Pennsylvania
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

A better than average Sheraton Four Points property. Rooms were good in both stays, but the rooms in the B tower were nicer and larger than those in the A tower. Our first stay had the hotel overwhelmed by a college football team and all its fans, our second stay was more pleasant. There is an attached Shula's on the... More 

Helpful?
Thank Thomas B
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Thomas B, Thank you for the review and for choosing the Sheraton for your accommodations. I am glad you enjoyed your stays and we look forward to seeing again if your travel plans bring you back to the area. Warm Regards, More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

My husband and I stayed at the Sheraton Roanoke on December 26th on our way home to Georgia from visiting family in Massachusetts. We decided to make the trip over 2 days instead of driving straight through. My sister is a sales coordinator for Starwood Hotels and she booked us a room under the employee rate, however the regular rate... More 

Helpful?
Thank Chrissy D
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Chrissy D, Thank you for your nice comments regarding our hotel. It is very nice to hear our staff took great care of you during your trip home. We look forward to having you back at the Sheraton again soon. With Kindest Regards, More 

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