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Sheraton Roanoke Hotel and Conference Center

#11 of 38 Hotels in Roanoke
Certificate of Excellence
2801 Hershberger Road, Roanoke, VA 24017
Hotel amenities
Sheraton Roanoke Hotel and Conference Center
Best prices for: 1 room 1 guest
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Ranked #11 of 38 Hotels in Roanoke
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
LindseyBuddy Lancaster, Pennsylvania
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449 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster, Pennsylvania
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night on our travels. Although we did not take advantage of a lot of the hotel's amenities, there was a lot it had to offer - nice fitness center, restaurant, etc. We ordered room service. The service was excellent and the food was outstanding. We highly recommend staying at the hotel as opposed to going out to... More 

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Senior Contributor
32 reviews 32 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I rolled into this hotel tired from a day of driving in crazy winter weather. The hotel is pet friendly which is what drew me in. The staff is great. The place is clean and well kept. I had good meals for dinner and for breakfast. No complaints at all and would be happy to stay here again.

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Herndon, Virginia, United States
Top Contributor
61 reviews 61 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I got caught in a snowstorm on our way back to the Washington area from Charlotte, NC. The road conditions on I-81 kept getting worse, so we decided to stop in Roanoke. The Sheraton happened to be the first place we saw, and we were glad we found it. The rate for the night was reasonable. Having... More 

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Lost Creek, West Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on our visit to Roanoke for Valentine's weekend. (Surprise trip from my hubby) Staff is very friendly, rooms are immaculately kept. Close to all the attractions! We didn't drive more than 15 minutes to everything we wanted to see. Definitely recommend!

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Cary, NC
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I think I would have liked this hotel more if the room had been a bit more decent. At check-in, the room assigned was a handicap-accessible room and I did not like the bathroom shower at all. After a long day of traveling, I did not feel like complaining or attempting to switch rooms so we stayed put. The shower... More 

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Katladyunc, Thank you for taking the time to share feedback on your recent stay with us. We apologize for the difficulties you encounter. We sincerely hope you return the next time you are in town so we may better demonstrate our commitment to your comfort and satisfaction. With kind regards, More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

First, I have read some of the other reviews, and I don't agree that the rooms are dirty. Our room was clean and well appointed. If you are worried about having a dated room (based on some of the reviews) then ask for the 7th floor, because our room was quite nice. The bathroom is small but comfortable. The room... More 

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Kylie Marie S, Thank you for taking the time to share your feedback. I was disappointed to read about the difficulties with your stay. It is feedback like this however that we can learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We... More 

Clayton, California
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very nice room, although the bathroom is cramped. Huge Flat Screen TV. Mattress is firm, since I like more of a softer, plush mattress it wasn't what I'm used to. But it was comfortable enough. My room did not have a clock or clock radio. Relied on my cell phone for the alarm. Called to report it was missing and... More 

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear ClaytonBearBacker, Thank you for your recent review and for sharing your honest experience with us. I apologize for the difficulties you encountered and have shared your comments with our team. We will take your comments and continue to work to improve the experience for our guests. We look forward to the opportunity of serving you again in the future.... More 

Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We have stayed at the Sheraton in Roanoke before and it was very nice because it had been renovated; however this stay was the absolute worst stay ever! We got ready to lay down and get some rest after being out with family and friends but we noticed the lamp shade behind the leather chair was broken and had holes... More 

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Tammy S, Thank you for your recent feedback regarding the Sheraton Roanoke. We were disappointed to read about the difficulties you encountered. We have reviewed your comments with the team as they are committed to the service of all our guests. We apologize for falling short with your visit. We do hope you give us another opportunity so we... More 

Latham, NY
Top Contributor
127 reviews 127 reviews
30 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I were traveling from NY to GA and booked our stay here. We had a king bed on the first floor for $108 after tax and allowing our 20 pound immature schnauzer to stay with is free of charge. There is a patio right off the room, making it easy to take your pet out. The hotel... More 

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Wormer82, We were pleased you were able to stay at the Sheraton Roanoke during your long trip. I was glad the room worked out well with you and your schnauzer. We look forward to seeing you again in the future. With kind regards, More 

Inwood, West Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 15, 2015

We recently stayed at the Sheraton Roanoke Hotel and Conference Center and our stay was very enjoyable, all our needs and expectations were met. The highlight of our visit was meeting Mr. Xavier Lafayette Fox, and employee of the hotel. What a warm and engaging encounter we had. The weather that day was quite cold and we had used the... More 

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear 1Don_VA, Thank you for the great review of the Sheraton Roanoke Hotel. We were pleased you enjoyed your visit and that our staff, especially Mr. Fox, took great care of you. We hope to see you again on your next visit to the Roanoke area. With kind regards, More 

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