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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017
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81%
Ranked #9 of 37 Hotels in Roanoke
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Emily G Roanoke, Virginia
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392 reviews from our community

Traveler rating
    178
    139
    45
    12
    18
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109
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103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Roanoke, Virginia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Charles Johnson and I would like to thank all those involved at the Sheraton in making our wedding COMPLETELY PERFECT! We are so grateful to all the staff involved that made the night run so smoothly. The food was incredible (Thanks Chef!!), the set up was fantastic, the servers/wait staff and bar tenders were wonderful, the front desk agents were... More

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Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Just over all bad service and dirty rooms are run down both the restaurants are bad I dont know what happened here we had stayed 3 years ago the place was great was managed so well especially the food outlets I forget the managers name very much on top of the outlets and was a pleasant stay no more will... More

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Virginia Beach, Virginia
1 review
2 of 5 stars Reviewed 1 week ago

The hotel from the outside appears to be very nice. Once in your room, you will find stained carpeting, a really small bathroom, pillows that are flat and air conditioning that sometimes works. Upon arrival, even though I am a Starwood member, I was not greeted as such. As a matter of fact, for all the times I have stayed... More

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Hillsboro, Kentucky, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Hotel stay was wonderful! Staff was very friendly and helpful. The only reason why I didn't give 5 stars was because the bathroom in the room was tiny. Not enough room for 2 people to be in bathroom at same time. Traveled with family and church group and hotel worked well for event. Church family was able to gather and... More

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Virginia Beach, Virginia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel, with clean dog friendly rooms. Breakfast was very good with made to order omelets and normal buffet items. Staff members were very courteous and helpful with all requests. The only complaint is that the air conditioning unit was very loud and made sleeping difficult. This hotel is a great value while using Starwood rewards points.

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Becky1264, Thank you for staying at the Sheraton and for being a SPG member. We were pleased you enjoyed your stay, but sorry you have a loud air conditioning unit. Please let us know what room you were in so we can make sure it gets address. We hope you will stay with us again on your next visit... More

Locust Grove, Georgia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

Enjoy all the Shenandoah Valley has to offer right our the back door! When your done explororing, catch a cocktail and dinner at Shula's! The restuaraunt and bar are the BEST!! I must say, the entire Staff is excellent in all matters pertaining. Sheraton should be very proud of this property.

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Bob G, Thank you for the great review. We are please you enjoyed your staff and loved Shula's. We do have some of the best staff in Roanoke. We look forward to your return visit. With kind regards, More

Plano, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I have been going to the Sheraton now every week (mostly) since 3/17/14. Th service I have been receiving from the Breakfast staff has been amazing. In particular the waiter that always waits on me, Glenford. Glenford makes me feel like I'm coming down for breakfast at my own home (maybe even better :-)). He always has my table ready... More

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Sam L, Thank you for the great response regarding your experience in our PI Restaurant for breakfast. We were pleased Glenford and the staff took great care of you. We look forward to seeing you again soon. With kind regards, More

Vienna, Virginia
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family stayed here one night while traveling on I-81. The staff is friendly and the room comfortable. We used Hotwire to get a fantastic rate, making the hotel an excellent value, too. We have stayed at several hotels in Roanoke and this is our favorite. Our room had two queen size beds. It was on the first floor so... More

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear emindc, Thank you for making us your favorite hotel in Roanoke. We have a wonderful staff and are please they did a great job for your. We look forward to seeing you again at the Sheraton the next time you are in the area. With kind regards, More

Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Friendly staff, accommodations are always clean and ready. As a platinum Stanwood member, one of the best club rooms. Always has good breakfast and offers hot evening food that can serve as dinner. Shula's is in house, which has a great bar and good food. Love staying here.

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear NancyLeeR, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and enjoyed Shula's. We hope to see you again very soon. With kind regards, More

Flemington, New Jersey
1 review
2 of 5 stars Reviewed 4 weeks ago

After a nine hour trip, I was looking forward to sitting on the balcony ( with the promised great view) sipping a glass of wine and smoking the one cigarette I allow myself. Alas, the balcony was a nine inch ledge and the view was of a tree. There was a fence around it which was a good thing, as... More

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Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear gmjingles274, Thank you for taking the time to share your feedback. I am sorry you did not have a better experience, or one of our larger balcony rooms. But is feedback like this that we learn from and will use to improve our service. We hope you will give us another opportunity as I can assure you that we... More

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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