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Sheraton Roanoke Hotel and Conference Center

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2801 Hershberger Road, Roanoke, VA 24017
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Roanoke Hotel and Conference Center
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524 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Manassas, Virginia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I wen there for a convention and myself and a couple of hundred other people had to wait several hours for a room, because "they were not clean yet". This is convention was planned for over a year and they still did not have enough staff on hand to clean the hotel or check people in. They also did not... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear John d, Thank you for the feedback regarding your recent visit at the Sheraton. We apologize it took longer than expected to get into your room and were pleased once you check in, it was as expected. We certainly try to plan accordingly and seem to fall short in this case. We have reviewed the circumstances and made correction... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I frequently travel to Roanoke on business and stay at this hotel. Jim Burtch and the team at this hotel always greet me with a smile and know me by name! Customer Service is exceptional - rooms are very nice and well kept. Highly recommend this hotel!

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Karol N, Thank you for the great recommendation of the Sheraton. We are pleased Jim and team takes great care of you during your time with us. We look forward to seeing you again soon. With kind regards, More 

Upper Saddle River, New Jersey
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here as a stopping point on a long car trip. I needed a hotel that was pet friendly (long drive, teenagers and a dog ... I don't want to re-live that one for a while!). I was amazed at the difference in the pet surcharge among the different hotels - I think one was the same as the... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear DrivingMama, Thank you for your recent review of the Sheraton Roanoke. We are very proud to be a dog friendly hotel as we are set up to take great care of our four legged friends. Our gym is the finest in the area and we were glad you had the opportunity to visit it. With kind regards, More 

Knoxville, Tennessee
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Checked in on a Friday night utilizing an online discount travel service. Was amazed at being upgraded to a Starwood Preferred Group Room. The room was near suite sized and awesome. It was a shame we were in a hurry and could only stay the night and had to leave first thing in the morning. Once again this hotel was... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear ddpanthers76, Thank you for the great review of the Sheraton Roanoke. We hope you will be able to visit us longer the next time you are in the Roanoke area. With kind regards, More 

Washington DC, District of Columbia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Sheraton style decoration, clean, quiet, and large room. Didn't use the pool, but happened to see that the water was not so clear. (My interpretation is that the clear water means clean, but anyway, maybe not ... )

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Mark D, Thank you for the nice review and for staying with us at the Sheraton. We look forward to seeing you again on your next visit to the Roanoke area. With kind regards, More 

Asheville, North Carolina
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Sheraton provided what we needed while conducted some business combined with visiting family: Clean, quiet rooms, enjoyable breakfast in their restaurant breakfast area (the best hash browns--crispy and flavorful, cooked to perfection--and efficient waiter), and a fun pool for our son. The pool was the same level and small, but perfect for our 8 year old to splash around... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Keeland2015, Thank you for your recent review the Sheraton Roanoke. We were pleased you enjoyed your stay with us and that we are your choice of hotel in the Roanoke area. With kind regards, More 

Goldsboro, North Carolina
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I earn my Hilton status but figured I'd give Starwood a try with the automatic Gold status that accompanies my new AMEX Platinum. At check-in (around 5pm) the front desk told me they needed 5 minutes to make sure the room was completely ready (which was no issue because I still needed to unload the car). I noticed the 8th... More 

Was this review helpful? Yes 2
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Matt M, Thank you for your recent review of the Sheraton. We were disappointed to read about the difficulties you had and apologize as we clearly did not live up to yours and our expectation. We will continue to learn from this feedback and hope you will give us another opportunity to better demonstrate our commitment to our guests.... More 

Frederick, Maryland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family and I stayed for 1 night and loved it. They actually had a better rate that most of the other surrounding hotels. The Beds were awesome!!!! We enjoyed the indoor and outdoor pools, and had a nice check out time of 12:00. If you are looking or a one night stay passing through on I-81 a few miles... More 

Was this review helpful? Yes 1
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear man1et, Thank you for the nice comments of the Sheraton Roanoke. We hope you will be able to stay longer the next time you are in the Roanoke area. With kind regards, More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This was not the first time I had stayed in this hotel, in fact it had been our favorite as a roadtrip stop, but after this experience....never again. First, the hotel charged the wrong price from what was agreed on this website. Next, we arrive in the room and it was dusty and the shower was quite moldy. Too tired... More 

Was this review helpful? Yes 1
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Nancy T, Thank you for the review of the Sheraton. We apology for difficulties you experienced during your recent visit with us. Though difficult to hear we failed you; it does allow us to learn our mistakes. We do hope you give us another opportunity to show you what our guest have come to expect. With kind regards, More 

Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I chose to stay at the Sheraton Roanoke as I am a Starwood gold for life member. It seems to be a nice hotel. The room was nice. The staff at check in and check out were very nice. It was a little hard to find with the GPS on my rental car, but once I found it. It was... More 

Was this review helpful? Yes
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Crystal L, Thank you for the recent review of the Sheraton. We were pleased our staff took great care of you during your visit with us. We look forward to seeing you again on your next visit to the area. With kind regards, More 

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