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Extended Stay America - Roanoke - Airport

2.0 of 5
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2705 Frontage Road NW, Roanoke, VA 24017
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Extended Stay America - Roanoke - Airport
Best prices for: 1 room 1 guest
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Ranked #28 of 38 Hotels in Roanoke
A recent review
3 of 5 stars Reviewed April 14, 2015
Jldenton85
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53 reviews from our community

Traveler rating
    8
    9
    14
    9
    13
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10
5
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel looks good from the outside. Really nice actually. I was dumbfounded by the reviews until I got to the room. OMG.... I couldn't believe how dirty and broken down everything was in the room. The reviews are right. Keep driving.

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1 review
3 of 5 stars Reviewed April 14, 2015 via mobile

Going to start this review by saying front desk staff was very friendly and helpful except for one lady who had the worst attitude I have ever encountered!(affected my feelings/attitude about the hotel) Overall room, kitchen and bathroom was very clean. Room was smaller than we expected but met our needs. Parking on back side of building was a challenge... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 17, 2014

To begin with, I got to the hotel around 12:30 and had to wait over a half hour till someone finally came to help get in to my hotel room after calling them multiple times to reach the lobby. The room had no remote for the tv. When I finally when to check out the next day I had missed... More 

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Austin, Tx
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 2, 2014

I was visiting a friend in Roanoke and wanted a place where I could cook some meals. There were bugs in the room. The bed was terrible. I got moved to a second room which was on the highway side of the hotel and you could hear all the trucks and cars like they were in the room because there... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 8, 2014

I was driving from Philadelphia to Greensboro after work and the drive became too much so my boyfriend and I stopped in Roanoke. Extended Stay America had decent reviews so I called and requested a room. The woman on the phone held my credit card number and said we could check in at 1:15am. When we got to the hotel,... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Contributor
13 reviews 13 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 12, 2014

As if an ordinary hotel. Rooms were open to street without any protective barrier. Any outsider can appear at your door directly from street. Desk is poorly maintained, dirty room / bathroom, very old appliances. You have to ask the desk to get toiletries. Just worthless for the money I paid

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1 review
4 of 5 stars Reviewed July 4, 2014

I stayed beginning of january 2014 20 degree temps. Warm but prefer to have door not open to bed. two people not fit in the bathroom, nice kitchen set up. Comfy bed. Great desk service. Friendly, washer dryer convenient. Quiet location right off the highway. Close to stores, etc. I had a good stay for a week. Pots and pans... More 

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Voorhees, New Jersey
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 27, 2014

We were on a road trip to see North Carolina. We checked for days for hotels on our route. There is not a lot of choice on the I-81 sector. We did not want to drive more than 6 hrs from South Jersey. So on our last day I came upon the $65 rate at this hotel in Roanoke. Its... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed May 24, 2014 via mobile

Great place to stay working on the road. Problem with correct charges for a week. And my charges corrected to my credit card for right amout of days.I stayed with my co workers as far as I know they had good service as well. I think they had a few minor complants is all. My stay was a month or... More 

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Manager_11525, General Manager at Extended Stay America - Roanoke - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It was disheartening to read that you experienced some issues with our billing system; however, I am so glad that we were able to fix the issue. As well, it is great to know that you and your co-workers enjoyed your rooms as well... More 

Roanoke, Virginia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 20, 2014

When I first got there it was supposed to be a non smoking room, the room reaked of smoke! I called the front desk and they kindly put me into another room. On the computer it said the bath tub was a nice jetted jacuzzi, I got excited about that.. then when I took a bath it was not a... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Roanoke - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues and the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to... More 

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