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All 37 Roanoke hotels

Extended Stay America - Roanoke - Airport

2.0 of 5 Hotel   |   2705 Frontage Road NW, Roanoke, VA 24017
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Ranked #25 of 37 hotels in Roanoke
A recent review
4 of 5 stars Reviewed July 4, 2014
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  • Reviews (49)
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49 people have reviewed this hotel

Traveler rating
    8
    9
    13
    9
    10
See reviews for
9
9
4
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I was driving from Philadelphia to Greensboro after work and the drive became too much so my boyfriend and I stopped in Roanoke. Extended Stay America had decent reviews so I called and requested a room. The woman on the phone held my credit card number and said we could check in at 1:15am. When we got to the hotel,... More

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Atlanta, Georgia
Contributor
13 reviews 13 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 12, 2014

As if an ordinary hotel. Rooms were open to street without any protective barrier. Any outsider can appear at your door directly from street. Desk is poorly maintained, dirty room / bathroom, very old appliances. You have to ask the desk to get toiletries. Just worthless for the money I paid

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1 review
4 of 5 stars Reviewed July 4, 2014

I stayed beginning of january 2014 20 degree temps. Warm but prefer to have door not open to bed. two people not fit in the bathroom, nice kitchen set up. Comfy bed. Great desk service. Friendly, washer dryer convenient. Quiet location right off the highway. Close to stores, etc. I had a good stay for a week. Pots and pans... More

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Voorhees, New Jersey
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 27, 2014

We were on a road trip to see North Carolina. We checked for days for hotels on our route. There is not a lot of choice on the I-81 sector. We did not want to drive more than 6 hrs from South Jersey. So on our last day I came upon the $65 rate at this hotel in Roanoke. Its... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed May 24, 2014

Great place to stay working on the road. Problem with correct charges for a week. And my charges corrected to my credit card for right amout of days.I stayed with my co workers as far as I know they had good service as well. I think they had a few minor complants is all. My stay was a month or... More

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Manager_11525, General Manager at Extended Stay America - Roanoke - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It was disheartening to read that you experienced some issues with our billing system; however, I am so glad that we were able to fix the issue. As well, it is great to know that you and your co-workers enjoyed your rooms as well... More

Roanoke, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 20, 2014

When I first got there it was supposed to be a non smoking room, the room reaked of smoke! I called the front desk and they kindly put me into another room. On the computer it said the bath tub was a nice jetted jacuzzi, I got excited about that.. then when I took a bath it was not a... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Roanoke - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues and the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to... More

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2014

I agree that this grab and go breakfast is healthy. However there were very few options. Like no milk, no other cereals other than oats, not other breakfast items other than cereal bars, and 2 flavors of muffins, and some fruits. Dine-in breakfast would be more preferable where customers can enjoy different items like bagels, waffles, breads, salt, pepper, milk,... More

Was this review helpful? Yes 1
Big Stone Gap, Virginia
1 review
3 of 5 stars Reviewed April 7, 2014

Great for people who need a pet friendly place to stay. I have a German Shepherd and she was welcome. The bed was comfortable, it was quiet and the hotel staff were great. However, I thought it had been remodeled but the place was fairly old, kind of run down and there were ants in the bathroom. The kitchenette area... More

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Chesterfield, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 18, 2014

Had reservations for a non-smoking room and arrived just before 11pm and the lobby was locked and I had to use the phone which was ok. The person at the desk informed me that they had no rooms and were over booked. I stated I had a reservation and she stated the same reply again, than I stated I had... More

Was this review helpful? Yes 1
New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 16, 2014

didn't honor my reservation online pricing and they where over booked and my non smoking queen size bed room wasn't available when I arrived .I was put in a smoking double room that the outside door leaked and the bathroom door did not close .management had an attitude about my concerns. Promised to adjust my rate at check out and... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Roanoke - Airport

Address: 2705 Frontage Road NW, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Roanoke - Airport 2*
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Also Known As:
Extended Stay Roanoke
Roanoke Extended Stay

16 photos of this hotel

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
90

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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