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Holiday Inn Express Roanoke-Civic Center

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815 Gainsboro Rd, Roanoke, VA 24016
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Holiday Inn Express Roanoke-Civic Center
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85 Reviews from our TripAdvisor Community

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Bluefield, West Virginia
Level Contributor
33 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Nice, clean room. Easy in and out to hospital and downtown area. Staff very helpful in working with discount on hospital stay. Great breakfast in lobby, several options to choose from. Felt in a safe environment.

Helpful?
Thank Angie F
Monterey, Virginia
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

Nice clean rooms, located with easy access to Interstate 581, close to downtown. Service was excellent. because of proximity to interstate we did hear a few sirens from some typical Saturday night EMS vehicles. very little internal noise, beds were average comfort with plenty of pillows - Soft / Firm etc. microwave and refrigerator were in room. Would stay here... More 

Helpful?
Thank TNB437
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you very much for your recent review. We are happy to hear you enjoyed your stay. I'm glad to hear that the city noises didn't bother you. Please do come back to visit us soon. Make sure to try out all our wonderful restaurants downtown. Sincerely, Crystal H Assistant Manager More 

Sandston, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was in close proximity to the office in which I had to go into. It was very nice, clean hotel rooms, and a very professional staff - got a good night's sleep - absolutely great breakfast and clean everywhere.

Review collected in partnership with this hotel

Helpful?
Thank Vicki L
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you very much for your kind words. We take great pride in treating our guests like they are at home. Please do come back to visit again. Make sure to check out all the great things our Roanoke Valley has to offer. Sincerely, Crystal H Assistant Manager More 

Pendleton, South Carolina
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Good value for money. A clean room/bath, a nice breakfast selection, easy parking, a good location close to the city center, less than 10 mins. to the airport, very friendly/attentive front desk folk. My only complaint was the sheets were rather rough/scratchy.

Helpful?
Thank TC1Camper
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you very much for your recent review. I'm happy to hear you enjoyed your stay. Thank you for letting us know about the sheets, I will check with housekeeping to see what can be done about the problem. Please do come back to visit soon and enjoy our beautiful downtown Roanoke. Sincerely, Crystal H Assistant Manager More 

Waldorf, Maryland
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is very close to shopping and a short distance to downtown. Room was clean and comfortable. Mattresses were very comfortable. Little noise from other guests. No outside noise. Breakfast was the standard Holiday Inn Express fare. Sausage gravy was very watery both mornings. Dining area was very well laid out. Warm cookies at the front desk in the afternoon.

Review collected in partnership with this hotel

Helpful?
Thank Siobhan0221
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you very much for your recent review. I'm happy to hear you enjoyed your stay. Thank you for letting us know about the gravy, I will have to check into the brand that we use. Please do come back to visit soon and we will see what we can do about the gravy. Sincerely, Crystal H Assistant Manager More 

Virginia Beach, Virginia
1 review
4 of 5 stars Reviewed 3 weeks ago

First off, I am a fan of Holiday Inn Express and pretty much always look to stay at one. However, on this trip, it was a Sunday night and my wife wanted to watch Downton Abbey. Every channel on the TV worked except for PBS. Called the front desk and they said it was working in the lobby but not... More 

Review collected in partnership with this hotel

Helpful?
Thank Jim757L
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

I'm so sorry to hear that PBS would not come in on the TV in your room. I do hope everything else was fine. The problem has been fixed for the next guest that stays in that room, thank you for letting us know. Please do come back to visit soon so we can serve you better. Sincerely, Crystal H... More 

Level Contributor
2 reviews
3 of 5 stars Reviewed 5 weeks ago

Front desk check in was efficient and friendly. As HI Priority members, we were given complimentary waters and extra points. Hotel had updated decor, good internet, quiet and a very good hot breakfast, something for everyone. An attendant was always present to replenish, a rare event at breakfast included hotels. There were reviewers who loved the beds and a major... More 

Helpful?
Thank kwinghideout
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Also, thank you for your kind words... More 

Clemmons
1 review
4 of 5 stars Reviewed December 26, 2015

This was a quick overnight trip to see a show in Roanoke. The desk clerks were most helpful and friendly. The room was clean, except for a small beetle in the bathroom. Beds were comfortable, handicap shower was easy to use and safe. The only problem was they were booked for handicapped rooms and when I made the reservation I... More 

Review collected in partnership with this hotel

Helpful?
Thank paonder
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you for your recent review. I'm sorry to hear about your room being to far away. We try our best to put people in the rooms that they prefer, I do hate when we can't provide the accommodations that guest ask for. We do hope you come back to see us and we will try our best to put... More 

RICHMOND
Level Contributor
4 reviews
5 of 5 stars Reviewed December 24, 2015

Excellant. Your desk staff excellant. Your breakfast staff is excellant. The fresh baked cookies and coffee is perfect treat. The location is perfect for downtow. I have stayed overnight for the last 3 months.

Review collected in partnership with this hotel

Helpful?
Thank carolyn_h_moseley
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Wow, thank you for the kind words. I'm glad to hear you enjoyed your stay. We hope you come back to see us soon, the breakfast and chocolate chip cookies will be here waiting for you. Sincerely, Crystal H More 

Bronx, New York
1 review
4 of 5 stars Reviewed December 21, 2015

The hotel is very nice but the room was very stuffy. Customers should be able to control the room temperature in their rooms. The ac clicking on and off kept waking me up. So I really couldn't sleep well.

Review collected in partnership with this hotel

Helpful?
Thank evelynperez1964
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Crystal... More 

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