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Holiday Inn Express Roanoke-Civic Center

2.5 of 5
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815 Gainsboro Rd, Roanoke, VA 24016
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Holiday Inn Express Roanoke-Civic Center
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Ranked #7 of 38 Hotels in Roanoke
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26 reviews from our community

Traveler rating
    18
    4
    3
    1
    0
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5
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The reason for being in Roanoke was not a happy fun travel reason. Our son who goes to college in VA was in an accident and we had to travel from NY in a quick manner. Tired and stress we found the Holiday Inn that only had 2 rooms left but were able to get us in on short notice.... More 

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Farmville, Virginia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time staying at a Holiday Inn Express! Our Dance team reserved a group of rooms. However, the price was a little high. Therefore, I researched the area hotels on my selected travel sites and found the rate less than our group rate. I made a guarantee rate reservation. The hotel was excellent, Rooms were clean, beds spacious for 2... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed here with my kids this weekend. Friendly staff, clean hotel. The room was nice and comfortable. Ill be sure to stay here again on my next trip to Roanoke. Close to the civic center and downtown. Plenty of things to do within a few minutes of walking or driving.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I have stayed at this location twice a month for the past 8 years. The facility is top notch and the people are like family. Actually nicer... The location is centrally located and convenient to everything in the area. They recently renovated the entire facility and it rivals other hotels in different cities at a much higher cost per stay.... More 

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2 reviews
2 of 5 stars Reviewed February 15, 2015 via mobile

It's was a nice valentine special package . And got late check out and flowers and chocolates. Good breakfast . Nice room. Only complete I have its big bites on my legs in three different places . Did not have before checking in And staying night . It's dead of winter so not bug bites from outside. Bed bugs ???????... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Dear bepreston87, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Harrisonburg, VA
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 12, 2015

This is an excellent property that looks like it is brand new even though it is a few years old. Great location, excellent breakfast and fine customer service. Beds are very comfortable and rooms are very clean. Highly recommend.

Review collected in partnership with this hotel

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Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2015

Showed up at midnight without a reservation. Booked a room quickly. Staff was excellent. Lobby was clean and quiet. Room was clean and quiet. Bathroom a bit small, with surprising water pressure. Overall great quick stay. Checkout was just as easy as checking in.

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Rhode Island
Top Contributor
307 reviews 307 reviews
33 hotel reviews
175 helpful votes 175 helpful votes
3 of 5 stars Reviewed February 4, 2015

The bathroom is on the small side but the shower pressure was great. The room was spacious and clean but the bed was uncomfortable. Breakfast was adequate, serving the usual fare. This was just a stopover for us as we traveled along the Blue Ridge Parkway so it was a little farther from the entrance than we expected and we... More 

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HI-Express-Roanoke, General Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you for taking the time to review our hotel. I'm glad you enjoyed the shower head! At most Holiday Inn Express hotels, we strive to have a consistent breakfast so our guests know what to expect. We hope to have the opportunity to host you again when in Roanoke and hope that you get to see our historic downtown,... More 

Beaverdam, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 3, 2015

The location is very good and the staff is outstanding. My room was great (clean room and comfortable bed ) and I really enjoyed the breakfast. I normally start my day very early therefore I really appreciate your 6 am breakfast start time.

Review collected in partnership with this hotel

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HI-Express-Roanoke, General Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you so so much for the kind words! We strive to give the best customer service we can, have the cleanest room possible and serve you the best breakfast possible! Damini, GM More 

charlottesville
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 2, 2015

This property is clean, nicely appointed and staffed properly with friendly and efficient staff. The breakfast, while the typical canned breakfast, was somehow fresher and tastier than the usual HI Express. It is close to everything popular about Roanoke- the Civic Center, Downtown, Airport, etc. It is a gem for the money.

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HI-Express-Roanoke, General Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review

Thank you!!! Being centrally located in Roanoke is one of our best assets! Damini, GM More 

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