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Hyatt Place Roanoke

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5040 Valley View Blvd N, Roanoke, VA 24012 (Formerly AmeriSuites)
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Hyatt Place Roanoke
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Hyatt Place Roanoke
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213 reviews from our community

Traveler rating
    81
    76
    38
    13
    5
See reviews for
72
42
16
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, AZ, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stayed one night for business. The room was spacious and very nice. It was close to the airport so I don't know how it would be for a vacation destination but it was very nice. There were many places to eat in the area.

Review collected in partnership with Hyatt Hotels

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Leesburg, Virginia
Top Contributor
88 reviews 88 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hyatt is located at the Valley View mall with almost every other chain hotel within eyeshot. It appears to be a fairly new hotel and is very clean and updated. The rooms are divided into a living and sleeping area and have plenty of room in each. The bathroom was updated to have just a shower with modern tile... More 

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Virginia Beach, VA
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel April 10 and 11 2015. I have stayed at Hyatt Places before and have always been impressed with their room layout and upscale décor. Hyatt Place Roanoke has these features as well. Overall the hotel was very nice. The included breakfast was impressive with hot items like eggs, sandwiches, breakfast meats, and more. The staff were... More 

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Good Morning! I am grateful for the experiences that you enjoyed and sorry for the inconveniences that you encountered. I have researched the room that you were in and submitted a maintenance request for each item. Our new ice machines have arrived and re in place now. Please give us another try when you return to the Roanoke Valley. More 

Roanoke, United States
1 review
5 of 5 stars Reviewed 1 week ago

My son and I came to Roanoke to visit a few campuses and we stayed at the Hyatt Place. We loved the friendly staff and a clean large room. The breakfast and coffe were wonderful!When we checked out the front desk staff gave us wonderful directions and wished my son the best with his college search.

Review collected in partnership with Hyatt Hotels

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Murrysville, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

First time at a Hyatt Place - Was really impressed with the layout. Also enjoyed the complimentary breakfast, which was very high quality versus other moderately priced hotel chains. Will choose this chain versus my old standby if it's available in the area.

Review collected in partnership with Hyatt Hotels

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Thank you so much for the nice review - I am delighted that you enjoyed your stay with us. We look forward to your return to the Hyatt Place! More 

Easton, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I am a standup comic that performed at the Star City Comedy Club in Roanoke and had the pleasure of staying here at the Hyatt. I didn't want to leave! The pillows alone are enough to make you feel like you are sleeping on a cloud. The amenities are wonderful - free WiFi, plenty of parking for free, 24 hour... More 

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Thank you Liz! I am so sorry that I missed your show this time and never even got to see you to say hello. I hope that you come back to Roanoke soon and can't wait to welcome you back to the Hyatt Place! More 

Indian Land, South Carolina
Top Contributor
70 reviews 70 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The people at the front desk greeted us as soon as we walked in. They were not on the phone, they were not folding towels, they were there as hosts and did an excellent job. The room was very clean. The layout is the strangest I have been in. The shower and toilet are in a separate room that is... More 

Was this review helpful? Yes
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Thank you for your review - Breakfast can be difficult and I am so happy that you enjoyed the experience. I will research about the housekeeper not responding - it is not our usual service level for certain. Please come back to see us when you are in the Roanoke Valley! More 

Crozet, Virginia, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Located near the Airport, shopping mall and many quality restaurants. Room is very comfortable and includes a lounging area separated from the sleeping area. Wifi connection was adequate for working from the hotel. No dresser included in the room so kept most of my clothes in my suitcase. It would be nice to have a TV in the fitness area.... More 

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

We are delighted that you will be staying with us this spring! Please contact me directly if there is anything that I can do to make your stay more pleasant. For future reference there are individual TVs on the screens of the elliptical and the treadmill. Complimentary ear buds are located by the towels. We look forward to you next... More 

virginia
Top Contributor
106 reviews 106 reviews
45 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 17, 2015

Easy on/off highway, across parking lots from Valley View Mall and a variety of restaurants. Near a super Walmart and roanoke airport as well. Easy 10 min drive to roanoke civic center and downtown. Rooms are large and clean and beds are very comfortable. Each room has a separate sitting area with sectional pull out sofa, desk, table and two... More 

Was this review helpful? Yes 1
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

I am so sorry! This is certainly not the standard of service that we want! I have addressed the issue with my staff to ensure that it doesn't happen to another guest. Sometimes it is only through comments such as yours that we become aware of shortfalls - again I sincerely apologize. More 

Lovettsville, Virginia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 2, 2015

I honestly was ready to give this hotel a poor review because of our experience as we tried to check in. We tried to check in at 4:30 (I had made the reservation a month and a half ago), but they said that our rooms were not ready. We couldn't come back to hotel until much later that night. I... More 

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

I actually used your comments as a training opportunity with our staff about how to handle difficult situations that sometimes happen in this industry. I apologize for any inconvenience and have shared your comments regarding our Manager on Duty that weekend. Please come give us another try. More 

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