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Hyatt Place Roanoke

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5040 Valley View Blvd N, Roanoke, VA 24012 (Formerly AmeriSuites)
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Hyatt Place Roanoke
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Hyatt Place Roanoke
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242 Reviews from our TripAdvisor Community

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Traveler rating
    95
    79
    45
    18
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • French first
  • German first
  • Swedish first
  • Any
English first
  • All months
    (242)
  • Mar-May only
    (77)
  • Jun-Aug only
    (75)
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    (48)
  • Dec-Feb only
    (42)
All months
5 of 5 stars Reviewed 1 week ago

The hotel rooms were just as you seem them. Clean and neat, no bugs or anything. The staff is friendly and nice. They treat you as if you were a guest in their personal homes. I recommend coming to this hotel. The staff treats you like family.

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Detroit, Michigan
5 of 5 stars Reviewed 1 week ago

I loved it here the workers were very nice and made you feel comfortable. This is were I come every time I visit Virginia. The rooms rooms are nice and u won't be hungry with all the resturants around and the shopping centers. This place is awesome

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Roanoke, Virginia
5 of 5 stars Reviewed 2 weeks ago

My wife and I have now stayed at this Hyatt Place several times over the last 2 years. It is very clean, the staff is professional, and the rooms are top notch. On our most recent stay, we arrived late and the room we initially were placed in was not up to the normal high standards we had come to... More 

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Staunton, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

the hotel staff was very friendly and very nice. good location and great staff..they answered any questions and gave me directions and valuable tips to make my stay more enjoyable. i would recommend this hotel and i have stayed here in the past and would continue to do so.

Review collected in partnership with Hyatt Hotels

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am sitting in this hotel at the moment, and I don't really want to leave! This is definitely a hotel I will visit again. I stayed in room 402. The aroma of the hotel was very clean. The room included a sofa (which I think pulls out into a bed), small office area, refrigerator, nice sized TV (probably around... More 

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Thank you so much! The staff also talked about how sweet you were! It is much appreciated! More 

atlanta, ga, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel was very presentable and clean with welcoming staff. Location was excellent near mall and restaurants. Not much else to say to get to 200 characters except jibber jabber once facts have been stated.

Review collected in partnership with Hyatt Hotels

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Thank you so much for your comments! All reviews are discussed with the staff! Thank you again! More 

Roanoke, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

I previously stayed at Hyatt Place in Rohoboth Beach DE and was very happy with the room, helpful and friendly staff, and very good breakfast. So I purposely selected Hyatt Place at Roanoke. I was very disappointed as the room, staff, and breakfast was no where near the experience I had at Rohoboth Beach. The checked-in person was not friendly... More 

Review collected in partnership with Hyatt Hotels

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

We take your comments very seriously and will take every measure to live up to future expectations. More 

Level Contributor
186 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've actually used this hotel a few times as it's been half way between my destinations. I've always liked the staff and yes they do double duty between the coffee/drink bar and checking people in. Personally I've never experienced a lack of professionalism. Their breakfast boasts hot & cold items. My favorite is you can purchase a Starbucks coffee, now... More 

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Thank you so much for appreciating the hard work of the team! We thank you for your kind words and your loyalty! More 

Fairfax County, Virginia
3 of 5 stars Reviewed 4 weeks ago

Pros: clean room, quite comfortable bed, breakfast was ok, nothing exceptional though. Cons: it's a hard to find location. We could see the hotel from the highway but it took a few twists and turns to get there. I couldn't sleep much because of the highway noise. We got a room on the 5th floor, facing the highway. Staffs were... More 

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Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

I am glad that you found the accommodations to be clean and comfortable - Unfortunately we are close to the interstate and I am sorry that that was a disappointment to you More 

Little Rock
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 23, 2015

I would love to give this property a great review in all areas but until management recognizes the shortages in service and attitudes of staff unfortunately, I can't. First, if you are looking for local accommodations only, look no further. The rooms are great, beds are comfortable, housekeeping does a wonderful job and the breakfast is acceptable. HOWEVER, if you... More 

Was this review helpful? Yes 1
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

We are sorry that we failed your group and have put measures in place to ensure that this doesn't happen again More 

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