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Holiday Inn Roanoke - Tanglewood

#12 of 38 Hotels in Roanoke
Certificate of Excellence
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4468 Starkey Road Southwest, Roanoke, VA 24018
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Holiday Inn Roanoke - Tanglewood
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Holiday Inn Roanoke - Tanglewood
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281 reviews from our community

Traveler rating
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    52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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There are newer reviews for Holiday Inn Roanoke - Tanglewood
See the most recent reviews
Virginia Beach, Virginia
Top Contributor
57 reviews 57 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 1, 2013

I plan meetings for Non-Profit Groups, mostly Church-related groups. I had a group of 400+ persons at this property in Nov. 2012. They have completed their renovation and invited me back to take another look The Ballroom is Beautiful-- New Carpet, New Lighting, etc. The theme carries through into the breakout rooms as well. I will be recommenind to my... More 

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Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

I'm so glad you were able to make it back and see our beautifully renovated property! We're so looking forward to what's to come with our new ballrooms. Everyone seems to really love what we've done with them and we can't wait to start seeing the big groups like yours come and see them! The VIP lounge on our fifth... More 

1 review
5 of 5 stars Reviewed May 31, 2013

I have been staying here for years and never saw this property in such good shape. Love their remodeling . Mr. Rohan was very helpful and even gave me tour of their ballrooms. Great job by entire cleaning and front desk staff. They earned my trust forever.

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Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

I'm so glad to know that our renovation is having an effect on our guests, it was a lot of time and effort involved from the planning right up to the final bit of carpet to complete. It is 100% finished now and we're rolling right into a great time of the year to show it off. I hope we... More 

Senior Contributor
23 reviews 23 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 31, 2013 via mobile

Stayed during an extremely busy weekend with graduation, almost all hotels booked in entire Roanoke area. Arrived at 2 in the morning, check in services very nice. Room was waiting for us. Excellent service in middle of night. Old style hotel, but still nice and updated, without a renovation. Even though booked to capacity, room was very quiet at night.... More 

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Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thank you so much for the kind words. I would love to see you stay with us again! I remember the weekend you're talking about, and it was pretty crazy here, but we strive to provide excelent service even when we have hundreds of guests with us. About the breakfast, I would love to know what we can do to... More 

Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 25, 2013

I booked this hotel on Hotwire; I was expecting an average hotel...but ended up with this gem! The lobby was clean and professional; the front desk staff were efficient, kind, and even asked me later about the room (!); and the room itself was clean, spacious (had a king room) and very comfortable. The location seemed fine--it's surrounded by office... More 

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Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thank you so much for taking the time out of your day to tell others about our property. We are so glad that you enjoyed our location, it is nice to be a little off the highway, but we are also the closest full service hotel to the Blue Ridge Parkway. I 'm also glad that you had the chance... More 

Waynesboro, Virginia
2 reviews
5 of 5 stars Reviewed May 14, 2013

I was with a group who had over 80 rooms and we all had nothing but good things to say about staff, clean hotel and great managers. We are going back to this hotel next year. The new look is realy modern and very attractive. I would highly recommend this place for any visit.

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thank you for your the time you took to submit your feedback. We take great pride in the service we deliver and are so happy that you enjoyed your stay. We did just complete a recent renovation and it's nice to see that it's getting noticed. Our management team shared this review in our weekly meeting this morning and we... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed May 8, 2013

The staff here is unbelievably kind and helpful. We traveled with a very large group, and they met all of our needs and were extremely accommodating. I needed to scan and fax several important documents, (which they did for me) and they even let me use their office at one point. A great staff, especially Mr. Rohan Patel, the assistant... More 

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thank you so much for your feedback, we're so glad that you enjoyed your stay with us and Look forward to seeing you again. I will pass along your comments to Rohan who I know will be excited that you were so willing to take time out of your busy day to let us know how we're doing. We pride... More 

Bengaluru (Bangalore), India
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 11, 2013

Roanoke oozes warmth. Right from the staff at the airport, the taxi drivers [the first time in the US, the driver refused a tip and gave me a discount on the fare] with whom I exchanged anecdotes, and any stranger you'd ask for directions. I experienced the same warmth from the staff at the hotel, and it was for this... More 

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IHGCare, Guest Relations Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Dear ArunTourister, Thank you very much for sharing your experience with us. I am very pleased to know that you found our staff to be accommodating. However, please accept my apologies that the room accommodations you had did not live up to standards. Your comments will be forwarded to the ownership of the hotel to take into consideration for future... More 

Virginia
Top Contributor
167 reviews 167 reviews
37 hotel reviews
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed April 10, 2013

I stopped staying at this Holiday Inn about 2 years ago because the staff kept messing up my reservations and charging me the wrong price and several other errors. I gave it another try last weekend and that will be my last try. I got to the room and it appeared clean. I went to use the bathroom and found... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Dear Don M, Thank you for your feedback and for choosing our hotel. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. It sounds like we fell below your expectations, and I apologize you were not satisfied with the cleanliness in the bathroom. I assure you that every... More 

Silver Spring
Top Contributor
54 reviews 54 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 1, 2013

I was tired when I got to this property. The staff were nice but the room wan't so thrilling. They put me in a handicap accesible room next to the elevator. This room wasn't noise proof so you heard the elevator alot. The mattress was very soft and uncomfortable. Breakfast was less than adequate. Coffee was super bland,eggs were almost... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Dear CookingupaStorm, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the inconveniences you encountered during your stay and for the room conditions that did not meet your expectations. We will certainly discuss your comments with our staff. I have taken note and wish to thank you for all your valuable... More 

Culver City, California
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 1, 2013

I stayed here for business purposes. The hotel is basis but clean and is in the process of upgrading the rooms. I had an issue with noise and the engineer, Mr. Smith, spent almost an hour to help me find the right. I appreciate that type of customer service. Checking in and checking out was no problem.

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