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Holiday Inn Roanoke - Tanglewood

#12 of 38 Hotels in Roanoke
Certificate of Excellence
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4468 Starkey Road Southwest, Roanoke, VA 24018
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Holiday Inn Roanoke - Tanglewood
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290 Reviews from our TripAdvisor Community

Traveler rating
    117
    83
    53
    25
    12
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56
59
21
98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • Spanish first
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English first
  • All months
    (290)
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    (56)
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    (84)
  • Sep-Nov only
    (85)
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    (65)
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There are newer reviews for Holiday Inn Roanoke - Tanglewood
See the most recent reviews
Erwin, Tennessee, United States
1 review
4 of 5 stars Reviewed July 31, 2013

The condition of the motel was very good, but the staff is what made my stay as pleasant as it was. I feel like I've made two new friends who I hope to see again. Matthew Thomas was a very pleasant, friendly and helpful gentleman. I looked forward to seeing him each of my five mornings in Roanoke. Mr. B... More 

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

I'm so glad that you enjoyed your stay with us. We just finished a complete renovation of our property, and we're excited about the new product we offer, but what we pride ourselves on is our service. I'm so very pleased that Matthew and B were able to deliver such an excellent time for you. I will be sharing this... More 

Toronto, Ontario, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2013

we were on motorcycles on the Blue Ridge Parkway,this is at mile marker 121.9 .it was chilly, wet and we were tired and found this place,they let us park our Bikes under the over hang in front and found them to be friendly, and polite,the room was very clean, went out of there way to help, visiting from Canada

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Dear Bill L, Thank you for taking the time to let us and others know how your stay with us was. We love our bikers, and we always try to make them feel at home here with us. I hope you enjoyed your time on the Blue Ridge Parkway, did you know that we are the closest full service property... More 

Winston Salem, North Carolina
Top Contributor
222 reviews 222 reviews
75 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed July 24, 2013

I stopped here again after a not so good experience and was very pleased to find the hotel back up to Holiday Inn standards. Everything was perfect and staff was super!!!! Do stop here when in Roanoke and you will be very well taken care of if you get the same great service I received.

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thanks for giving us another shot at providing the kind of service you deserve. We're all very excited to see that you came back and were willing to let us show you how we've improved upon our product and services! The entire hotel is new, and the renovation is done! Please let me know if you plan to come back,... More 

Richmond, Virginia, United States
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 23, 2013

The rooms were like most other Holiday Inn's, comfy, but nothing fancy. Everything was clean, and the staff were very friendly. We dined at the restaurant, and it was very good with reasonable prices. The kids also enjoyed the pool. All in all, it was a nice weekend getaway. Next time I think we'll stay closer to downtown, though.

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thanks so much for staying with us and for letting us and others know how your stay was. We enjoyed having you and your family with us for the weekend, and I'm glad the weather held out so you could enjoy our pool. Our restaurant staff will be excited to hear that you were pleased with the food and service... More 

Manassas, Virginia
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 22, 2013

On my journey to Roanoke the A/C went out in the car, approximatey 200 miles in 95 degree heat. When we arrived at the hotel we inquired about a place to purchase some freon. The front desk Manager, PAUL WRIGHT exceeded our expectations when he suggested he could send his maintenace engineer, DENNIS RICHARDSON to purchase some on our behalf.... More 

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thank you so much for taking the time to submit a review of your stay with us. I'm so glad that we I and Dennis had the opportunity to assist you, I only with the freon had fixed the issue. We take pride in our service here at the Holiday Inn Tanglewood, and it's nice to know that we're delivering... More 

Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 14, 2013

We managed to find this hotel for a cheap rate while driving across the country, and it was totally worth more than we paid! The room was very well furnished and clean. The staff was very nice and helpful during both check-in and check-out. We didn't get to use the amenities, but they was an outdoor pool. A little disappointed... More 

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thanks so much for staying with us, and for letting us know how we're doing! I'm very pleased that the staff was so helpful, and that you enjoyed the breakfast. We do offer a free continental to our IHG Rewards Members Monday-Friday, but the buffet is an awesome alternative for those who are looking for a full breakfast. Hopefully the... More 

Bungendore
Top Contributor
55 reviews 55 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 14, 2013

It's is a pretty standard good Holiday Inn, clean comfy and quiet rooms. The staff were all great, from the reception desk to the shuttle driver. It is some way out of town so not very convenient for downtown activities, but the shuttle makes up for that. I think it is popular with people visiting some of the medical facilities... More 

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thanks for taking your time to review us. I'm sad that you didn't get to try the Elephant Walk Restaurant and Lounge, but it's nice to see that the staff was so impressive. We take great pride in offering the best service to each and every guest, and it's nice to see that we deliver on that promise! I hope... More 

Hadley
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 10, 2013 via mobile

We stayed in a suite and were very pleased with the room. Our dinner was great, service was fantastic. The bartender was great. Breakfast was great and the service was great. We would stay here again.

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thanks so much for staying with us, and for letting us know how much you enjoyed your time here. I'm most pleased to see that you enjoyed the Elephant Walk Restaurant and Lounge, the staff there works especially hard to make sure everyone walks out happy! I will be sharing this information with them at our upcoming meeting and let... More 

Somerset, New Jersey
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 9, 2013

Easy to get to...pets allowed, though the fee is an astronomical $35!!! Building is under renovations. Room was quiet. I had three small bites on me when I woke in the morning, I do not want to speculate as to their origin. Erin, at the front desk was very pleasant. If you are not advised, Priority club breakfast is up... More 

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thanks for your time in reviewing our property. We love having guests bring their pets, and hope that you'll stop by with us again next time you're in town. Erin with be excited to hear that he made your stay a little more comfortable. We do offer a free continental to our IHG Rewards Members Monday-Friday, as well as a... More 

Pittsburgh
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed July 4, 2013

Stayed here twice in June and both times it was good. The room was nice and the check in was friendly and efficient. The lounge and restaurant were not bad but perhaps a bit below typical Holiday Inn. It seemed a bit understaffed. Overall a good experience however.

Was this review helpful? Yes
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thank you for taking the time to let us know how we're doing! I'm so glad to hear that you enjoyed your stay with us. It's nice to see that the staff impressed you, we pride ourselves on providing excellent service for each and every guest that stays with us. We look forward to seeing you again soon! Thanks again... More 

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