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Holiday Inn Roanoke - Tanglewood

#12 of 38 Hotels in Roanoke
Certificate of Excellence
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4468 Starkey Road Southwest, Roanoke, VA 24018
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Holiday Inn Roanoke - Tanglewood
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Holiday Inn Roanoke - Tanglewood
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273 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed in a moldy suite. Payed top dollar for a room that was dirty and moldy. Check out my pics of the sink on the wet bar. Nice job housekeeping, nice job. Customer service is excellent which saves the rating here a wee bit. Like the wee on the seat when we checked in. There are better hotels in Roanoke... More 

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Raleigh, NC
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Paid top dollar - breakfast not included - pool not indoors or heated - exercise room in hallway - plumbing wouldn't drain properly - access cards failed repeatedly - nice beds and bedding - parking on the property was insufficient.

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PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

WuldTwaveluh, Thank you for your review of our property. It is greatly appreciated. For future reference, we do offer rates that include breakfast at our hot breakfast buffet. We do only have an outdoor pool, and it is only opened during the summer months. We do have an exercise room. It is not in the hallway, but in a room... More 

Lynchburg, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I stayed for 3 nights for a conference. We were a loud, large and sometimes rambunctious crowd! The hotel staff were friendly, patient and incredibly accommodating. I loved staying there and I recommned this hotel highly!!

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PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

mona l, Thanks for taking the time to give us a review. We are always happy to have big events and/or crowds here. I am glad you had a great time. Hope to see you again soon. More 

Radford, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a wonderful time for the first time coming to this Con...Blair was very knowledgeable and helpful when I asked her questions about local places to eat and shopping..Looking forward to more events here in the future.

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PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

HarlyQ73, I am glad to hear that you enjoyed Mysticon. Hope to see you next year. It gets better with age! And yes, Blair is a great asset to our company. -Alisha Peppers Front Desk Manager Holiday Inn Tanglewood More 

Wytheville, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have traveled to a LOT of hotels around the world in the past half century -- and most stays in the past 15 years have been in conjunction with attending science-fiction/fantasy and romance conventions, including travels to top-10 destination cities, and I must say that my hotel experience for 2015 MystiCon was the best I've ever had. The hotel... More 

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PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Gyanhumara, I am so glad that you enjoyed your stay with us. Hosting a huge event such as Mysticon, has some pros and cons, just as with anything else. The good thing, though, is that the hotel only housed Mysticon attendees, for the most part. We know the company that it brings, and prepare for it. I am sorry that... More 

Melbourne, Fl
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in Roanoke for a funeral and stayed at this Holiday Inn. Hotel was extremely clean even with the snow, rain, ice. There was free coffee and water in the lobby every day. We booked through Priceline and even though we missed a night due to the funeral days being changed they refunded our money for the night. This... More 

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PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Serggo6, Thank you so much for your kind words. We were glad to have you all, even though the circumstances were not that great. We are glad that you appreciated our efforts to lend a helping hand. Hope to see you again in the future for maybe a fun weekend! Alisha Peppers Front Desk Manager Holiday Inn Tanglewood More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have had the pleasure in speaking with Blair for various questions. She was highly professional and informative, and went well above expectation for my needs and inquiries! Blair answered questions without delay. She spoke very highly of the recent convention they were hosting and was extremely knowledgeable. She explained benefits of possible participation and promoted attending. She was enthusiastic... More 

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PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Jessica H, Thank you for such kind words. Blair is definitely an asset to our property as a Director of Sales. As always, we honor our motto in "Whatever it Takes"! -Alisha Peppers Front Desk Manager Holiday Inn Tanglewood More 

Tappahannock, Virginia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Last year I missed my chance to stay at this hotel during MystiCon. But this year the assistant manager, Rohan Patel, helped me out in booking a reservation for the hotel. While there I had a small glitch in the restaurant, which was expertly taken care of by Tammy Lee, Director of Catering, and her assistant Sara Munsey. The staff... More 

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PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

TravisISivart, Thanks for the review! Both Tammy and Sara are a great asset to our property. Especially when it comes to big events such as Mysticon. Always love hosting you all! Hope to see you again next year! -Alisha Peppers Front Desk Manager Holiday Inn Tanglewood More 

Salem Va
1 review
5 of 5 stars Reviewed 3 weeks ago

Mysticon is a Sci-Fi/Horror/Fantasy Convention held every year at this Holiday Inn. The staff is amazing at putting up with us running around in costumes and the all night parties. Thank you also for having plenty of water stations handy and well stocked!!

Was this review helpful? Yes
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

DLMott, We love having you all. We do play a huge role in this event, and we wouldn't have it any other way! Can't wait until next year. It keeps getting better and better! -Alisha Peppers Front Desk Manager Holiday Inn Tanglewood More 

Roanoke, Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am a native to the Roanoke area and could have stayed at home and commuted for the convention being held here however the Holiday Inn was a wonderful place to stay. The room were clean and spacious with a medium sized fridge to keep things cold and a microwave (more than I was expecting). The king size bed was... More 

Was this review helpful? Yes
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

LeahE530, We were so glad to have you stay with us! And thanks for taking the time to give us a review! I will forward on the shower issue to our chief engineer and get it taken care of for the next guest. Thanks for the heads up! -Alisha Peppers Front Desk Manager More 

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