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Holiday Inn Roanoke - Tanglewood

#12 of 38 Hotels in Roanoke
Certificate of Excellence
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4468 Starkey Road Southwest, Roanoke, VA 24018
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Holiday Inn Roanoke - Tanglewood
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Holiday Inn Roanoke - Tanglewood
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279 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel recently and was pleasantly surprised to find real, king sized pillows on the bed!! The room was clean and comfortable, no frills, but free wi-fi and parking with convenient access to business and restaurants made this an excellent value. Nice view on the west side of the hotel!

Was this review helpful? Yes
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Virginia S, Thank you so much for your review! It is greatly appreciated. The king sized pillows are definitely a great thing to have! We are glad that we met your expectations as a guest. We hope to see you again soon! -Alisha Peppers Front Desk Manager Holiday Inn Tanglewood More 

ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel on 4/19/2015. As I write this review and I see 5 star posts I am wondering if we are talking about the same hotel, especially for what we paid to stay there. Yes this property has under gone some renovations (not sure how long ago) ,and appears they only did what they really had to….but... More 

Was this review helpful? Yes
PatelR158, Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as a Platinum Elite IHG® Rewards Club member.Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Friendly staff willing to help with any needs and very informative! Tiffany, Mihir were very nice. The staff needs stools to sit. The room was very clean, soft bed and pillows. Hotel needs more TV channels!

Was this review helpful? Yes
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Knsengineer, Thank you so much for the review. I am glad that our staff met your needs. Mihir and Tiffany are definitely a great asset to our property. We do whatever it takes to show our professionalism. Hope to see you again soon. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This is my 4th year returning to this hotel. Every year I come to Roanoke on business. This hotel is what I've called my "home away from home ".The front desk staff (Tiffany, Mahir, Sherry)has always been professional and greeted me my whole crew with a smile! Even though we have the whole wing on the 2nd floor, the house... More 

Was this review helpful? Yes 1
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

TRIROD, Thank you so much for your kind words. It is much appreciated. It is always a pleasure having you all come and stay with us, and I am glad that we can be that 'home away from home' for you. Ya'll will always hold a special place in our hearts... More 

McDowell, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed for one night because we had a doctors appointment the next morning near by. Room was clean, staff was nice. Dont eat from the Elephant walk, ordered two pizzas both were not cooked fully, Only brought us two plates, charged us 10 dollars more than the menu said, and we called to see if they had pop, they couldnt... More 

Was this review helpful? Yes 1
PatelR158, Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Dear Erica S, I am glad you were able to enjoy our nice clean room and the service you received from hotel staff. Please be assured the issue you brought to our attention about menu price has been addressed. My sincere most apology for any inconvenience. We look forward serving you again during your next visit in town. Please feel... More 

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a convention at the end of February. The prices are very reasonable, room comfortable, and helpful staff. The restaurant's food is sub-par so I would recommend eating out, but the bar was pretty good.

Was this review helpful? Yes
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Caxthelm, Thanks for the review! I look forward to that convention every year, and glad that you came to enjoy it. Hope to see you next year! -Alisha Peppers Front Desk Manager Holiday Inn Tanglewood More 

Houston, Texas
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed in a moldy suite. Payed top dollar for a room that was dirty and moldy. Check out my pics of the sink on the wet bar. Nice job housekeeping, nice job. Customer service is excellent which saves the rating here a wee bit. Like the wee on the seat when we checked in. There are better hotels in Roanoke... More 

Was this review helpful? Yes 3
PatelR158, Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

Dear UnitedMillionMiler, Thank you so much for your feedback. We are glad to hear that you loved our highly trained employees. I would like to apologies for the inconvenience you experienced during your stay with us. Please be assured that this is not normal here at Holiday Inn Tanglewood. The issue you brought to our attention is resolved with high... More 

Raleigh, NC
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 18, 2015

Paid top dollar - breakfast not included - pool not indoors or heated - exercise room in hallway - plumbing wouldn't drain properly - access cards failed repeatedly - nice beds and bedding - parking on the property was insufficient.

Was this review helpful? Yes 2
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

WuldTwaveluh, Thank you for your review of our property. It is greatly appreciated. For future reference, we do offer rates that include breakfast at our hot breakfast buffet. We do only have an outdoor pool, and it is only opened during the summer months. We do have an exercise room. It is not in the hallway, but in a room... More 

Lynchburg, Virginia
1 review
5 of 5 stars Reviewed March 18, 2015

I stayed for 3 nights for a conference. We were a loud, large and sometimes rambunctious crowd! The hotel staff were friendly, patient and incredibly accommodating. I loved staying there and I recommned this hotel highly!!

Was this review helpful? Yes
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

mona l, Thanks for taking the time to give us a review. We are always happy to have big events and/or crowds here. I am glad you had a great time. Hope to see you again soon. More 

Radford, Virginia
1 review
5 of 5 stars Reviewed March 9, 2015

Had a wonderful time for the first time coming to this Con...Blair was very knowledgeable and helpful when I asked her questions about local places to eat and shopping..Looking forward to more events here in the future.

Was this review helpful? Yes
PatelR158, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review

HarlyQ73, I am glad to hear that you enjoyed Mysticon. Hope to see you next year. It gets better with age! And yes, Blair is a great asset to our company. -Alisha Peppers Front Desk Manager Holiday Inn Tanglewood More 

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