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Extended Stay America - Washington, D.C. - Reston

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12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)
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Extended Stay America - Washington, D.C. - Reston
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214 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Reston
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Reston, Virginia
1 review
5 of 5 stars Reviewed October 2, 2013

I do not have a reservation when I checked in, but Fares at the front desk treated me like I reserved in advance. He gave me the best available price. I love the complementary gym (YMCA) next door, the best gym in Reston for me. The staff are friendly and always asking if they could provide additional help. I had... More 

Helpful?
Thank Jett C
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Jett - Thank you for taking the time to post your positive feedback of your recent stay on Trip Advisor. We are pleased that you enjoyed our fantastic YMCA and the reasonable price that our staff offered you. Our staff is truly passionate about providing personalized and attentive service. They will be pleased to read your comments. We appreciate that... More 

Reston, Virginia
1 review
3 of 5 stars Reviewed October 2, 2013

This hotel has done quite a bit to redeem its reputation with travelers in the NOVA area. They're refreshing the rooms, but the new management is what seems to be making the biggest difference from the old Homestead days. I was very impressed with the general cleanliness of the rooms; the wifi was slow; but the front desk team never... More 

Helpful?
Thank JT G
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

JT - Thank you for taking the time to post your positive feedback of your recent stay. We are pleased that you enjoyed your stay and been satisfied with the cleanliness of our hotel. Our apology for the internet connection although we are trying very hard to improve it. Our staff is truly passionate about providing personalized and attentive service.... More 

Washington DC, District of Columbia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 30, 2013

This Extended Stay America is in a great location - you are very close to Reston Town Center and there are four restaurants in the immediate vicinity. The staff is extremely helpful and friendly. Fares is an outstanding manager and has been very accommodating. He is the epitome of great customer service. The rooms are a good size and have... More 

Helpful?
Thank Mel N
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Mel - Thank you for taking the time to post your positive feedback of your recent stay on TripAdvisor. We are pleased that you enjoyed our fantastic location in the heart of the city. Our staff is truly passionate about providing personalized and attentive service. They will be pleased to read your comments. We appreciate that you pointed out Staff... More 

Reston, Virginia
2 reviews
5 of 5 stars Reviewed September 29, 2013

Really nice place with friendly staff! Good internet speed with easy access and really comfortable location. All kitchen stuff is available, clean bathrooms and towels. Not far from Target. I think you will enjoy of everything while staying here.

Helpful?
Thank RomanAvers
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Roman - We really appreciate you sharing your experience with our hotel and your patronage of Extended stay America. We are glad that our spacious guest suites with fully equipped kitchens gave you that home away from home feel. We believe in providing excellent accommodations coupled with outstanding service for all our guests. We thank you for your kind words... More 

Reston, Virginia
1 review
5 of 5 stars Reviewed September 29, 2013

Fares upgraded me for no extra cost and allowed early check in. The staff is friendly. The room is quite big and has nice flat TV. Very nice kitchen. The location of property is very close Reston town centre.

Helpful?
Thank shambhu r
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for taking the time to post your positive feedback of your recent stay on TripAdvisor. We are pleased that you enjoyed our fantastic location in the heart of the city and been satisfied with our kitchen facility. Our staff is truly passionate about providing personalized and attentive service. They will be pleased to read your comments. We appreciate... More 

Herndon, Virginia
1 review
5 of 5 stars Reviewed September 28, 2013

This is my third time in US and third in Extended Stay America. This is one place where you always wanted to stay at. Such a warm hospitality and comfortable room do leave a positive impression. Manager named Fares is one of the best I've met in this occupation, one stop solution for all the problems. I wish them all... More 

Helpful?
Thank Puneet M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Puneet - Thank you for your review of our hotel and for your continued loyalty. It is through our guests satisfaction and feedback that we are able to work everyday towards exceeding expectations and achieving new levels of service. Your comments about our associates are much appreciated. We will be sure to inform them of the hard work and dedication... More 

Reston, Virginia
1 review
4 of 5 stars Reviewed September 27, 2013

The hotel is very good with kitchen facility. Some points the hotel should look into is the internet connection is not that good, The internet connection is bit slow and also keeps on disconnecting frequently. One more suggestion would be to provide some scrubber for cleaning kitchen utencils. Currently they just provide liquid soap for cleaning, but a scrubber would... More 

Helpful?
Thank smwankhade
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am pleased to hear that you like the fully-equipped kitchen in your guest room. I am sorry that you experienced issues with our free WiFi, I have contacted our internet provider to have the signal strength checked. We continually trying to work hard to... More 

1 review
5 of 5 stars Reviewed September 26, 2013

I started my stay with a week then I was so lucky to meet the best over all customer service Fares then I decided to stay for almost a month just because of him I really like the service he provides he's always there am, pm, and overnight !!!!!!!! His staff always count on him whenever there's a problem or... More 

Helpful?
Thank Alajmi1234
Manager_11525, Owner at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for your review of our hotel and for your continued loyalty. It is through our guests satisfaction and feedback that we are able to work everyday towards exceeding expectations and achieving new levels of service. Your comments about our associates are much appreciated. We will be sure to inform them of the hard work and dedication to making... More 

Reston, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 24, 2013

This hotel is in a great location in Reston, VA. Its less than a mile walk from Reston town center and only 100-meters from a complimentary YMCA, if you're interested in exercising. Plus, there's a Target right across the street and four restaurants within immediate 2-minutes walk: Carraba's, Chik-Fil-A, Chipotle, and a sandwich shop (I can't remember the name). While... More 

Helpful?
Thank Daniel A
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Daniel - I appreciate you taking the time to write a review of your experience with us. I am pleased to hear that our location and access to the YMCA were convenient for your stay. As well, I am happy that you found your room to be clean and that you enjoyed your stay at our hotel overall. We continually... More 

Reston
1 review
4 of 5 stars Reviewed September 20, 2013

the hotel is in a very good location with restaurants and stores around. There is a YMCA with a swimming pool and free access to hotel guests. the facility has laundry room and a patio with an outside grill. The room was clean and with all the necessary items for a good stay. the one thing that I did not... More 

Helpful?
Thank R T
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am pleased to hear that our location and access to the YMCA were convenient for your stays. I am sorry that the carpet in your room was not to your standards. I will have a the housekeeping staff ensure that the carpet is thoroughly... More 

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