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All 4 Reston hotels

Extended Stay America - Washington, D.C. - Reston

2.0 of 5 Hotel   |   12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)
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83%
Ranked #1 of 4 Hotels in Reston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Daniel A Reston, Virginia
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174 reviews from our community

Traveler rating
    95
    50
    12
    9
    8
See reviews for
16
5
26
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reston, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The management staff, led by Patrick C. is fantastic: friendly, professional, and helpful. The only reason I didn't rate this hotel a "5" in service was because the cleaning staff could do a better job. However, if I ever had any issues, the management were always understanding and ensured any issues were fixed right away. Overall, the value of this... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Daniel - Thank you for your review of our hotel and for your continued loyalty. Your comments about our staff are much appreciated; however, I am disappointed to read that you felt our housekeeping could be improved upon. In response to your review, I will work with my housekeeping staff to review our cleanliness standards so that we can improve... More

Seattle, Washington, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I was welcomed back [this is my third visit ] with warm hospitality by front desk manager, Greg Barrett. I had a truly 'extended' stay [seven weeks] and it was comfortable and quiet. I had some historical research to accomplish and that was made possible with excellent internet connections and the uninterrupted quiet I needed to do my work.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for sharing your experience with us. We are so glad that our staff, especially Greg, provided you with such quality service. We are also glad that you enjoyed you quiet, comfortable room and our free Wi-Fi. Thank you again for your kind words. We hope to see you again soon. More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I enjoyed my stay here. Greg at the front desk helped me get a new room because of the smell of smoke in my first room. He wa very helpful and kind. I would recommend people to stay here if they want to stay somewhere cheap but not a motel cheap. The location of the hotel is wonderful. It's convenient... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for taking the time to write a review of your stay. We are pleased to hear that you enjoyed your stay with us. Your comments about Greg are much appreciated. Thank you again for your review. We do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. More

Boone, North Carolina
1 review
4 of 5 stars Reviewed 2 weeks ago

We needed a place where we could have a kitchen and have our very large dog with us. Extended Stays are notorious dumps but they take a dog. Not this one. It is a new facility and well managed. Their policy to not stock the room until you get there probably saves them money but is a bit odd and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for taking the time to post your review of your recent stay with us. We are pleased that you had a pleasant stay with us. We are especially glad to read that you enjoyed our convenient location. Thank you very much for taking the time to share your positive experience with us. We hope to see you and... More

Upper Saddle River
1 review
4 of 5 stars Reviewed 2 weeks ago

I just spent the Summer consulting in Reston. Extended Stay was my home away from home. Couldn't beat the price; even better if you book a week or two ahead. Always clean, always consistent. Front desk staff were always friendly and helpful--Rahat, Greg, Patrick and Chris!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Peter - Thank you for your review of our hotel. It is great to hear that you enjoyed your clean, comfortable room. We are proud of our staff for taking such great care of you. Thank you again for your review. We hope to see you again soon. More

Castle Rock, Colorado
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I thought that for the location it was a good stay for the price. It is within walking distance of Reston Town Center, as well as being very close to a Target, and a few other restaurants. The manager on duty Patrick was of great help. Plus, since my queen room was not available when I arrived, I was upgraded... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for taking the time to post your positive feedback of your recent stay with us. We are pleased that you enjoyed our fantastic location and the services that our staff offered you. The staff and I are proud to have been able to provide you with a comfortable room. Thanks to your feedback, we can continue to work... More

New Delhi, India
Contributor
14 reviews 14 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Given a good rating on tripadvisor, I was extremely disappointed with what I saw here. - The rooms are smaller than I'd expect for the rate they charge - The corridors are dirty - filthy, with garbage overflowing all over. Looks like the corridors have never been cleaned - Given that this is an "extended stay", I expected the kitchen... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situations you described regarding the corridors and kitchen stove are truly regrettable. We are very sorry for your experience. I met with my housekeeping staff and we will be working to ensure that the corridors are deep cleaned regularly. As well, I shared your... More

Reston, Virginia
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 22, 2014

First and foremost, I was not expecting the level of great service my family and I have experienced in this hotel. As a current front desk agent for the Ritz-Carlton, I was trained to provide my guests with genuine care and comfort and provide the finest personal service and facilities. That being said, the pride I had with my company... More

Was this review helpful? Yes 6
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 10, 2014

We made reservations based on the reviews we read here on TripAdvisor. We paid online with our credit card and received a temporary CLC voucher. The clerk didn't know how to use the voucher. The process just to get our key took over 45 minutes.

Was this review helpful? Yes 1
Fairfax, Virginia
1 review
5 of 5 stars Reviewed July 6, 2014

This is a great place to stay, the rooms are clean and new looking. I think they were just remodeled so they look great. The staff here is really friendly and will do whatever they can to make your stay great.

Was this review helpful? Yes
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Additional Information about Extended Stay America - Washington, D.C. - Reston

Address: 12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Reston 2*
Number of rooms: 149
Reservation Options:
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston

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