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Extended Stay America - Washington, D.C. - Reston

2.0 of 5
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12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)
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Extended Stay America - Washington, D.C. - Reston
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Ranked #3 of 4 Hotels in Reston
A recent review
5 of 5 stars Reviewed June 24, 2015
Deboys Houston
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204 Reviews from our TripAdvisor Community

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113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reston, Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

I am currently staying in that hotel,we are supposed to have the house cleaning two days back but still they havent come.I can see the hairs in the linens and we asked them to change it. No response. We requested for Towels we didnt get any. And also they dont have coins for laundry. poor customer service.No house keeping

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the service issues you experienced. In response to your feedback, I will be speaking with our front desk staff to ensure we are responding to guest requests in a timely manner. Our team is committed to satisfying our guests, so... More 

Houston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2015

Managers are pleasant, rooms clean and price reasonable. Bed comfortable and shower was good. Easy to access. Has large refrigerator, microware and option to order dishes if you have extended stay. Breakfast has great coffee, muffin and fruit.

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1 review
5 of 5 stars Reviewed June 10, 2015 via mobile

I love staying at this hotel whenever I get the chance to . I work close by so it's really convenient. The GM is super sweet and extremely helpful ! I would definitely recommend staying at this hotel.

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1 review
1 of 5 stars Reviewed June 8, 2015 via mobile

A nonsmoking room that smelled of old, stale smoke/cigarettes. Scratchy bath linens. Not enough linens were privided for four people staying in the room. Very uncomfortable beds. Evidence that someone had entered our room when we were not there. We will not be back.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for posting a review of our hotel. I sincerely apologize for the issues you encountered during your visit. This is unacceptable and I apologize for your experience. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you... More 

2 reviews
5 of 5 stars Reviewed June 5, 2015

Enjoyable staff, clean rooms, quite nights. What else could one ask for? Well managed group of folks, geared to making sure my stay has been all I need it to be. I have been here 60 days, and will enjoy another 6 months or more. Highly recommend!

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I want to thank you for taking the time to write a review of our hotel. We are glad to hear that you were pleased with your clean, quiet room and our wonderful staff during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope... More 

Calgary
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 28, 2015 via mobile

On the positive side the front desk was helpful and friendly. The price was comparatively competitive. The room was clean. The WiFi was include and reliable. On the negative side this wasn't a hotel which was what I was expecting. Each room has kitchenettes so the target market would I guess be people planning to stay for a while, yes... More 

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Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 14, 2015

The wood floor felt sticky on my shoes, and then the carpet felt sticky on my bare feet. When I turned on the bathroom light a roach scuttled across the floor. In the morning I found a half dozen dead roaches on the carpet and wood floor. Perhaps the sticky feeling had been insecticide? The plumbing from next door to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced cleanliness issues during your stay and that our grab-and-go breakfast was not to your satisfaction. In response to your feedback, I will use your... More 

Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 4, 2015

I recently checked out after having spent more than a year at this hotel. My work brought me to the area, but as that was a temporarily gig I did not want to lock myself into something permanent such as a rented place, which is why I chose Extended Stay America (ESA). If you stay over a longer period, it... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for posting a review of our property. I am so happy to hear that we were able to provide you with great customer service while staying with us. I am thrilled you had an enjoyable stay and were able to take advantage of all the amenities our hotel offers. I will be sure to share your... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 26, 2015

I just spent a week at the ESA. I'd put it a half step below "fine" but above poor. Good points -- great location (near restaurants, Target, YMCA and easy access to highways), decent sized rooms with updated decor, nice reclining chair in room, and good - sized bathroom. I also liked the free hotel guest membership to the Y.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for sharing your experience with us. While I appreciate your kind comments about our rooms and location, I sincerely apologize for the issues you experienced during your stay. In response to your feedback, we will continue to monitor the trash on our property as well as making sure we closely inspect rooms before guest arrivals. I also apologize... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 25, 2015

I paid in advance for 2 nights in a non-smoking room. When I checked in the clerk put me in a smoking room that made me feel sick within a few minutes. I asked to be changed but they sold all the non-smoking rooms even though mine was pre-paid. The property is poor quality compared to others in the area... More 

Was this review helpful? Yes 1
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