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All 4 Reston hotels

Sheraton Reston Hotel

3.5 of 5 Hotel   |   11810 Sunrise Valley Drive, Reston, VA 20191
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68%
Ranked #4 of 4 hotels in Reston
A recent review
4 of 5 stars Reviewed February 6, 2012
David P Pittsburgh, Pennsylvania
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291 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Reston Hotel
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Pittsburgh, Pennsylvania
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 6, 2012

Great hotel in DC's suburb, easy access to highways and transit. Appreciated the hospitality of every hotel emplyee I encountered during my stay. Older hotel, but very well kept with nice outdoor pool set in a courtyard setting. Rooms were very clean and maybe a little bigger than the average hotel room. Nice club floor, very quiet and clean everywhere,... More

Was this review helpful? Yes 1
rshorter, General Manager at Sheraton Reston Hotel, responded to this review

Thank you for your comments and for your visit. We are delighted you found the hotel and accommodations to your liking and hope to see you back again in future. Warm regards, Ralph Shorter Complex Hotel Manager More

Reston, Virginia
1 review
4 of 5 stars Reviewed January 23, 2012

This was by far the most professional, customer oriented sales group I have ever encountered. I was a little hesitant to use the hotel for our meeting after I read some of the reviews online, but from the first day my experience was nothing short of great. There was small glitch with their printer, which they took care of immediately.... More

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rshorter, General Manager at Sheraton Reston Hotel, responded to this review

Thank you for your visit and comments. We are happy that you enjoyed your visit and found our location ideal and staff so friendly and helpful. Macy and our entire Sales team are invaluable to the success of our hotels and they are always available to ensure all of your group needs are met. We look forward to welcoming you... More

Richmond, Virginia
1 review
5 of 5 stars Reviewed January 3, 2012

I've stayed here twice over the last four months and I have to say that it is definitely one of the nicest hotels I've stayed in. Both times I found all the staff to be very friendly and helpful. The rooms are clean, the beds are very comfortable and the room service is actually really good. I stay in hotels... More

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rshorter, General Manager at Sheraton Reston Hotel, responded to this review

We appreciate your visit and comments and glad you enjoyed your stay. Our shuttle service is very popular and our guests appreciate the comfort and complimentary transportation. Please accept our apologies that you were inconvenient, I'm glad that our staff was able to swiftly recover. We are looking forward to welcoming you back again in future. Sincerely, Ralph Shorter Complex... More

Pinehurst, North Carolina
2 reviews
5 of 5 stars Reviewed December 28, 2011

Just returned from Northern Virginia where we stayed at the Sheraton in Reston. From the minute we arrived we were warmly greeted by Jessica at the front desk. Everything was in order and we were in our rooms. The rooms were very clean and nicely appointed. The bed was so cofortable and the room was so quiet that we actually... More

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rshorter, General Manager at Sheraton Reston Hotel, responded to this review

Thank you for your comments and for your visit. We are delighted you found the hotel and accommodations to your liking and hope to see you back again in future. Warm regards, Ralph Shorter Complex Hotel Manager More

Kansas City
Top Contributor
52 reviews 52 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 22, 2011

Spent 2 nights here and found the facility to be OK. The room had water stains on the ceiling which a little bit of pain could have really freshened up the place. I do want to say that the in property restaurant Syrah was excellent. Had dinner & breakfast twice - excelllent food and service. Front desk staff was very... More

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rshorter, General Manager at Sheraton Reston Hotel, responded to this review

Thank you for your visit with us and for your comments regarding the water stain on your guestroom ceiling. We pride ourselves with maintaining our hotel and we apologize that this detail was overlooked. Our Engineering teams are actively working to ensure these small details will not be overlooked in the future. Thank you again for your stay and feedback,... More

Atlanta, Georgia
Top Contributor
69 reviews 69 reviews
59 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed December 19, 2011

I was placed here by UAL for the night after an involuntary bump. So, I was not in a great mood. I'm SPG Gold though, so I figured I'd at least get a decent room. I was placed on the club floor. The toilet in my room had not been cleaned (the last use was still there) and I found... More

Was this review helpful? Yes 1
rshorter, General Manager at Sheraton Reston Hotel, responded to this review

Thank you for your comments. I am sorry you were disappointed with your visit. While we freely admit that shuttle service is very popular for our guests, the cleanliness faults in housekeeping are unacceptable and I will review this with our team. We are one of the most popular destinations in the Dulles/Reston area for accommodating distress passengers. On average... More

Newport News, Virginia
2 reviews
5 of 5 stars Reviewed December 12, 2011

I really enjoyed my stay at the Sheraton as I have in the past on my previous trips here. The staff is very kind and helpful from the housekeepers, maintenance, front desk, shuttle drivers, restaurant staff and the marketing manager who was especially kind and helpful. It is staff like this that made my vacation pleasant and enjoyable and keep... More

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Newport News, Virginia
2 reviews
5 of 5 stars Reviewed December 12, 2011

The staff was so very kind and the hotel stay was very nice. The staff customer service is above and beyond. Look forward to returning. This is the only hotel I will stay in when I am in that area. My room was very clean, and no smell of smoke. The staff could not do enough to ensure our stay... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed December 12, 2011

From the time we arrived until the time we left the staff and services were outstanding. The location is very convenient for either business or pleasure and hotel ammenities are five stars. Very convenient to do business but yet entertain with multiple restaurants and bar. Will try to stay here for all my business travels. Well done

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Cincinnati
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 3, 2011

We had very low expectations based on other reviews. What a wonderful surprise this place is! We arrive late evening and found the hotel shuttle just arriving. It is a quick 10 minute ride to the hotel from IAD. Check in was quick and friendly. When we arrived in the room there was a letter saying we were "VIP Of... More

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Additional Information about Sheraton Reston Hotel

Address: 11810 Sunrise Valley Drive, Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
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Also Known As:
Sheraton Reston
Reston Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 
Number of rooms
301

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