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All 4 Reston hotels

Sheraton Reston Hotel

3.5 of 5 Hotel   |   11810 Sunrise Valley Drive, Reston, VA 20191
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Ranked #4 of 4 Hotels in Reston
A recent review
3 of 5 stars Reviewed June 8, 2014
rogerbowman San Diego, California
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297 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Reston Hotel
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San Diego, California
Top Contributor
60 reviews 60 reviews
59 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed June 8, 2014

I was upgraded to a large and nice suite, which I appreciated. The bed was very comfortable. Staff were friendly and competent. However, compared to a visit last year, I had a few negative impressions of the hotel. The hotel seems to cater to tour groups, and there are often tour buses idling in the back or at the entry,... More

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Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Mr. Bowman, Thank you for choosing to stay at the Sheraton Reston earlier this month. We value such feedback because it allows us to make future stays better. I am happy to read that our front desk team was friendly and competent, and that our newly renovated rooms were comfortable. I will talk to our housekeeping department about the... More

Akron, Ohio
Top Contributor
92 reviews 92 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 6, 2014

We stayed here two nights for a wedding. The accommodations are what you would expect. As others have mentioned, paying for WiFi is a bore, but I had no problems with the service. Hotel was clean and quiet. Obviously an older building that need a bit of updating, but nothing too terrible. We had breakfast in their restaurant and it... More

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Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear BougieKnight, Thank you for the feedback. It's feedback such as yours that helps us improve our service, because our goal is to WoW every guest that shares an experince with us. We hope to welcome you back to our hotel, and this time please feel free to call ahead of your stay and ask for me or any of... More

Glen Allen, Virginia, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 1, 2014

Since the Sheraton Crystal City (Arlington, VA) closed in April of this year we were looking for an alternate Sheraton to stay in for the Memorial Day Weekend. We stay in Sheratons as they are pet friendly and we take our Pug Vince with us when traveling. All of the properties in Arlington, Alexandria and Tyson's Corner VA were either... More

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Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Joe M, Thank you for taking the time to provide feedback about your stay earlier this month. Feedback such as yours is truly valued, and is priceless to us. I am happy to hear that Maria was able to guide you to our hotel on the night of your arrival, and was able to provide the exceptional service we... More

Vienna, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

We recently stayed at the Sheraton Hotel for a wedding. The front desk staff were the most friendly I have ever experienced. The rooms were very nice and clean. The fitness center was wonderful. The banquet staff went out of their way to make the wedding reception the best it could be. We loved the Syrah Restaurant staff and food... More

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Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear lindadog, It is exciting to read about your recent experience at our hotel. We are happy to hear that you found our front desk staff to be friendly and genuine. We work very hard to make every guest stay memorable and comfortable. I will be sure to pass on the wonderful comments about our banquet team to the banquet... More

Aurora, Colorado
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2014

This was a business trip and everything went perfectly! The hotel managed the rooms very efficienlty and the catering service was fantastic! I cannot recommend a hotel more highly than this! There were very small issues with the rooms that were addressed quickly and resolved. All was good! Be sure to check out the lounge on the 2nd floor for... More

Was this review helpful? Yes 1
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Becky F, Thank you for your feedback! We truly appreciate the positive word of mouth, and are please you found us to be perfect. I will be sure to pass your comments about our catering service to our catering and banquet teams. We are please that you participated in the Make a Green Choice program during your stay with... More

Cleveland, Ohio
Top Contributor
118 reviews 118 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 22, 2014 via mobile

The Sheraton Reston is conveniently located near Dulles Airport. They also have extended parking for those that need to fly out. You can park your car and take the complimentary shuttle to the airport. It would be nicer if they had a complementary breakfast or breakfast box for early departures though.

Was this review helpful? Yes
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear ofmyheart, Thank you for connecting with us about your most recent stay. I am happy that you found us to be ideally located for your trip, and I am very happy to hear that you used our park, sleep, and fly package. The Sheraton Reston park, sleep, and fly room package is ideal for travelers, because we offer a... More

Sevilla
Top Contributor
101 reviews 101 reviews
62 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed May 15, 2014

We used the Park-Sleep-Fly deal via ParkSleepFly.com where we stayed at this hotel the night before a very early flight at IAD & left our car in their lot for 13 days. Overall, the ParkSleepFly deal worked out to be $25 cheaper than simply using the economy lot at IAD and we avoided having to leave home at 1am for... More

Was this review helpful? Yes 1
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear TrotamundosBetis, Thank you for your much valued feedback on your recent stay at the Sheraton Reston Hotel. I am happy to hear that you found our Park-Sleep-Fly package worth the valued paid, and that our staff was friendly. You are right about the recent update to your hotel; we just completed a full renovation and are excited about the... More

Philadelphia, PA
Top Contributor
217 reviews 217 reviews
61 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed May 13, 2014

This hotel looks great when you enter - nice, new, bright lobby - but no one appears to want to work there. I arrived for a meeting with a colleague who was in fact checking in for a 2-night stay. No staff could be found. Not at front door, not at bell desk, not at front desk. When someone emerged... More

Was this review helpful? Yes
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear smep013, Thank you for your feedback on your recent visit to the Sheraton Reston Hotel. Your feedback is much valued and we appreciated. At times we need to be reminded to do the basic, saying excuse me before we answer the phone and making sure there is some always at the front desk, or in the lobby, is the... More

Reston, Virginia
1 review
5 of 5 stars Reviewed May 4, 2014

I just want to thank the amazing staff at Sheraton for making the prom so special for our students. Ti was the person who helped with the planning of our prom. She was very knowledgeable and took care of every detail of what we requested. She even helped put together our archway. Butch was wonderful and made sure every thing... More

Was this review helpful? Yes
Justin C, Manager at Sheraton Reston Hotel, responded to this review

Dear mathrockspfhs, Thank you for such a positive review, we truly appreciate and value your feedback. I will be sure to pass on your positive comments to Ti, Butch, and the rest of our banquet team. We look forward to hosting your Prom again in 2015! Justin Nyekan Cooper Assistant Front Office Manager, Sheraton Reston More

Los Angeles
Top Contributor
86 reviews 86 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed May 2, 2014

I just got the impression that the staff didn't care, AT ALL. The staff was uninterested. For example, I asked for a room that wasn't too close to the elevator. The manager gave me a room directly across from the elevator. Found a beer can in my room, the elevators were filthy, and full on construction was going on everyday... More

Was this review helpful? Yes 1
Juilanne S, Guest Relations Manager at Sheraton Reston Hotel, responded to this review

Dear Bob6104, Thank you for taking the time to provide valuable feedback. I am disappointed that you did not get the Sheraton experience during your stay. I encourage you to contact me direct so that I may remedy the incident for you. I look forward to connecting with you and see you next time. Stay connected, Julianne Son Guest Relation... More

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Additional Information about Sheraton Reston Hotel

Address: 11810 Sunrise Valley Drive, Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
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Also Known As:
Sheraton Reston
Reston Sheraton

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