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Sheraton Reston Hotel

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11810 Sunrise Valley Drive, Reston, VA 20191
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Breakfast for 2 Included
Best prices for: 1 room 1 guest
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Sheraton Reston Hotel
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Sheraton Reston Hotel
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327 reviews from our community

Traveler rating
    103
    118
    62
    30
    14
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173
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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München
Top Contributor
77 reviews 77 reviews
36 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We arrived late at Dulles Airport, so booked this hotel for one night. After a long flight, it was great to arrive at the hotel and to have a nice and quiet room. We slept very well. The included breakfast was great. As I booked some time in advance, we got a really good room rate. Overall we were very... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Miaw2002 Thank you for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston. We are delighted to hear that your entire stay with us was great and comfortable. The Hotel provides complementary shuttle to Reston Town center where you can enjoy not... More 

Saint Louis, Missouri
Top Contributor
70 reviews 70 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

I was heading to the area for business. The hotel is a short ride from Dulles via their free airport shuttle. Rooms are clean and well appointed. They even provide shuttle service over to the Reston City Center, which is great for food, drinks and shopping. The bar has a pool table as well so that was great for late... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Tenholder113 Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so delighted to hear that you enjoyed your time at our Cosmopolitan lounge and that the staff was top notch. I will certainly forward all your feedback to our management team. I hope you have the opportunity to stay with us again. Thank you and see... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed there for a business trip for SANS which was being hosted in the hotel. For one the staff didn't clean my room very well as my quilt was not replaced until I mentioned it or there was an obvious stain. Two, the hotel has a restaurant and bar which neither are with the money. The food there is... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear sublimeman89, I am very sorry for the experience and service failures you encountered while staying at our hotel. We take great pride in our staff and the job that they do and I cannot apologize enough we were not able to deliver and accommodate your needs. I will share your comments with our team to train and motivate us... More 

Millsboro, Delaware
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I checked in my "club room upgrade" hadn't been confirmed but the front desk staff managed to find me a room on the club floor at the last minute. I also had a key that didn't work and a remote control that went missing and the staff quickly sent up the engineer to remedy the problems (twice!). Good breakfast... More 

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Washington D.C.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

My organization has held events locally the past three weekends and have utilized the Sheraton for our sleeping room needs and also for small banquets. I can't begin to tell you how incredibly accommodating and pleasant they have been to work with--meeting our every need. From special meal requests, specific AV needs, arranging a shuttling service, and making last minute... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Katie T We are tremendously happy to hear that you enjoyed your stay with us at Sheraton Reston, and that we exceeded your expectations overall. We appreciate you taking the time to tell us about our caring staff, wonderful banquet team and our courtesy shuttle. Thank you again for taking the time to give us your feedback. We look... More 

Buxton, United Kingdom
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 25, 2015

Stayed here because of the location (close to business where I was working). Free shuttle from the airport is good - but there is usually a wait. You can call them - but they stick to set times. Theres also a free shuttle to Reston Town Centre. If going there I recommend World Of Beer! Check in was good and... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Mike0210, We appreciate you taking the time to share your opinions with us. We are glad that you felt our staff was helpful and that they did their best to accommodate your needs. I’m also glad that you were upgraded to our club lounge room and enjoyed its amenities. We apologize that our Bar did not meet your expectation... More 

Conway, Arkansas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 of 5 stars Reviewed January 17, 2015

I travel a lot and admit I might be a little picky about hotels. This hotel is average. The food from room service was good, but nothing special however, the food in the bar (because the resturant was closed both nights i was there) was okay. The rooms are average but the walk from the front desk to second bank... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear klg2015, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Pittsburgh, Pennsylvania
Top Contributor
68 reviews 68 reviews
19 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed January 11, 2015

Booked a room from website. Check in went smooth. Room was ready. The room was large, clean, huge bed, nice furnishings and bed linens. The bed was firm, but that makes me sleep better. Nice toiletries. Got a good night sleep, hot shower in the AM. Went down to lobby to check out. No unknown charges and I waited to... More 

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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 25, 2014

I recently stayed at the Reston Sheraton whilst on business. The front desk staff were helpful and the shuttle bus is very convenient for getting to the recently opened Metro station which is about a mile or so away. There is a small kiosk next to reception that has vending machines and snacks which is handy. My room was large,... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear scooby_d00_uk, We are tremendously happy to hear that you enjoyed your stay with us at Sheraton Reston , and that we exceeded your expectations overall. We appreciate you taking the time to tell us about our caring staff and courtesy shuttle. I look forward to sharing your comment with our Chef about the food , and I hope you... More 

O'Fallon, Illinois, United States
1 review
5 of 5 stars Reviewed December 15, 2014

This property is conveniently located near Reston Town Center and is an absolute favorite of mine, especially on extended trips. Theresa is especially helpful and epitomizes what the SPG experience is all about. There is no ask too great so long as it serves to make me feel more at home when I am not. A clean, refreshing, and inviting... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Thank you Noahvas, for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston. We are delighted to hear that your entire stay with us was great and comfortable, also thrilled that our staff made your stay more valuable and enjoyable. I will share... More 

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