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Sheraton Reston Hotel

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11810 Sunrise Valley Drive, Reston, VA 20191
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Sheraton Reston Hotel
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Sheraton Reston Hotel
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341 reviews from our community

Traveler rating
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    123
    65
    31
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Browntown, Virginia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel was very accommodating to a conference/workshop team. The staff was very responsive to a variety of needs and wend out their way to handle our teams. The location is very convenient to Washington and Dulles.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My recent stay at the Sheraton Reston began with Casha greeting me with a smile and a warm hello. She got me checked in and then helped me find the best Metro stop for my dinner meeting. My room was nicely decorated, quiet, very comfortable and I was provided with just about every toiletry I could have needed. The hotel... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Nicol B, Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so delighted to hear that you had a pleasant stay and you liked the room. At the Sheraton Reston, our staff is highly passionate about serving our guests and creating home-away-from-home experience. I did share your comment with Kasia and Kristen and they would love... More 

Hamburg, Germany
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all the good remarks: I found the rooms quite nice (very comfortable beds), the service at the restaurant and bar was very good, and the proximity to Dulles Airport is obviously a huge advantage. Pick-Up service to Reston City Center or Metro was excellent. As the hotel isn't incredibly expensive, this was very good value. HOWEVER, for a... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Alex F, Thank you for taking the time to share your feedback about the Sheraton Reston . I’m glad that you liked the room and recognized our staff for their service .While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I did share your comment with our... More 

buffalo, ny
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was driving to DC to bring my son home from college. After about 7 hours on the road and a 20-hour day, I arrived at the Sheraton Reston at 1am. Check in was a breeze, helpful, friendly, and fast.The room was small but adequate and the bed and pillows were very comfortable. The bathroom was small and a little... More 

Was this review helpful? Yes 2
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear LoveALongWeekEndMom, Thank you for being our guest and taking time to share your experience. I’m delighted to hear that your check-in was a breeze and that you enjoyed the room. I am sorry to hear we fell short on focusing on some details. Your feedback will be used as a coaching tool to improve our guest services. I hope... More 

Chapel Hill, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have had many great experiences at this hotel. Recently, the front desk staff addressed me by name when I came in; attended to our needs; helped when we needed assistance in a professional and friendly manner. Also, Bridget who is the staff person for breakfast in the Club Room Lounge is amazing! That along with very comfortable bed and... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear JudieBNC, Thank you for taking time to share your experience. It is always nice to see a title “Excellent Service” and when it ends with “"home away from home"…” I know we have created a memorable experience which is what we strive to do. I look forward to welcoming you back to The Sheraton Reston Hotel when your journey... More 

Frisco, Texas
Top Contributor
127 reviews 127 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel itself was ok, a little dated, but not too bad. Room also ok, but with small bathroom. What I really didn't like at all was the breakfast, which I would rate at 1 of 5 if I could. Horrible service, limited breakfast buffet, and extremely expensive at $19 for items that are free at most other hotels. Service... More 

Was this review helpful? Yes 2
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Inge J, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I.you give us a chance to earn... More 

Atlanta, GA
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I came to VA for a conference that was being held at the Sheraton Reston and stayed there as well. I thought the hotel was pretty nice. Check-in was smooth and all the staff that I encountered over my two day stay was very friendly. The room was pretty spacious and clean. The mattress was a little harder than I... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Janessa13, Thank you for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston. We are delighted to hear that our staff was welcoming and attentive.It is our goal to provide every guest the best service to create a extraordinary experience. We look... More 

Red Deer, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed in a couple of Sheratons lately and have yet to have a bad stay. Beds are comfortable, rooms are clean and staff is very friendly and accommodating. Dave and Sara were standouts this time. Shuttle service to Town Center Market was a nice plus.

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Tracy S, Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so thrilled to hear that you had a pleasant stay and you liked our signature sweet sleeper beds. Our front desk team is very glad to see your comments their friendliness especially Sara and Dave .We are always ready to provide a similar experience during... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We continue to be most favorably impressed with breakfast at the Sheraton- Reston. The restaurant team headed by Consuela Ayah and Manuel Vargas manages to maintain a general atmosphere of warmth and personal attention even when there are a large number of hungry customers needing to be served in a short period of time. The smiles are abundant, the greetings... More 

Was this review helpful? Yes 1
Jesse P, Manager at Sheraton Reston Hotel, responded to this review

Our staff at the Sheraton Reston Hotel sends you a warm Thank You for sharing your wonderful experience. We take great pride in serving you and anticipate your return for another memorable experience. More 

Senior Contributor
46 reviews 46 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 23, 2015

My sister and I came down for a weekend getaway. I arrived before checkin and was able to get into my room immediately. I was a little disappointed that there was no bellman around to get assistance. The girl at the front desk was extremely friendly and very helpful giving me ideas of what was in the area. Our room... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Amanda_Lynn2183, Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so thrilled to hear that you had a pleasant stay and you liked the room. Our front desk team is very with your comments about our friendliness, and we are ready to provide a similar experience during your next visit to Reston Area. I hope you... More 

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