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All 4 Reston hotels

Sheraton Reston Hotel

3.5 of 5 Hotel   |   11810 Sunrise Valley Drive, Reston, VA 20191
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68%
Ranked #4 of 4 hotels in Reston
A recent review
4 of 5 stars reviewed 1 week ago
Holly N North Richland Hills, Texas
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291 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
North Richland Hills, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for almost two weeks in early June for a business trip. The hotel staff was nice enough, if not a little distracted. The rooms were comfortable and pretty, free bottled water was included every day, but did not include a microwave or refrigerator, which made the long trip a little more expensive, as we couldn't store leftovers... More

Was this review helpful? Yes 1
Tallahassee, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

While on business in DC, We elected to stay at this location. It's beautifully tucked away in a appealing area. All the glitz disappeared when we checked in. The staff ruined the entire experience. They were unwelcoming and unaccommodating. After trying to ignore the rude entry we advanced to our room. Truthfully, the hotel is beautiful on site but the... More

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Monica K Thank you for choosing to stay at the Sheraton Reston. We value such feedback because we believe that feedback is a gift for us and an opportunity to improve our services I am happy to read that overall you like the hotel and you would recommend it to anyone who would be in the area. I’m disappointed... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I sent a snack food gift basket to someone staying at this hotel early last month. The hotel staff signed for it, but the guest never received it. After investigation, I discovered that the hotel staff accidentally 'enjoyed' (their words, not mine) the gift. They ate it!! I contacted the hotel's manager to ask that something be done; it's been... More

Was this review helpful? Yes 1
Richmond, Virginia
Top Contributor
197 reviews 197 reviews
26 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Older business hotels in outlying areas like these need tourism business to help stay afloat. If you don't want to deal with a throng of tourists, foreign or otherwise, staying in the same hotel as you, especially when you are near a city known for tourism, do not stay at a mid-level hotel such as this one. Pony up and... More

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Sugar Land, Texas, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed three nights. Hotel was fantastic!!!! Spacious rooms! Clean clean clean! Very quiet great food! Very relaxing. Would definitely stay there again:) We were with a youth tour group and the hotel was definitely set up to handle the large groups but without sacrificing the luxury feel of the hotel. It was a reasonably easy commute from DC!

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San Diego, California
Top Contributor
57 reviews 57 reviews
56 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 8, 2014

I was upgraded to a large and nice suite, which I appreciated. The bed was very comfortable. Staff were friendly and competent. However, compared to a visit last year, I had a few negative impressions of the hotel. The hotel seems to cater to tour groups, and there are often tour buses idling in the back or at the entry,... More

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Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Mr. Bowman, Thank you for choosing to stay at the Sheraton Reston earlier this month. We value such feedback because it allows us to make future stays better. I am happy to read that our front desk team was friendly and competent, and that our newly renovated rooms were comfortable. I will talk to our housekeeping department about the... More

Akron, Ohio
Top Contributor
91 reviews 91 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 6, 2014

We stayed here two nights for a wedding. The accommodations are what you would expect. As others have mentioned, paying for WiFi is a bore, but I had no problems with the service. Hotel was clean and quiet. Obviously an older building that need a bit of updating, but nothing too terrible. We had breakfast in their restaurant and it... More

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Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear BougieKnight, Thank you for the feedback. It's feedback such as yours that helps us improve our service, because our goal is to WoW every guest that shares an experince with us. We hope to welcome you back to our hotel, and this time please feel free to call ahead of your stay and ask for me or any of... More

Glen Allen, Virginia, United States
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 1, 2014

Since the Sheraton Crystal City (Arlington, VA) closed in April of this year we were looking for an alternate Sheraton to stay in for the Memorial Day Weekend. We stay in Sheratons as they are pet friendly and we take our Pug Vince with us when traveling. All of the properties in Arlington, Alexandria and Tyson's Corner VA were either... More

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Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Joe M, Thank you for taking the time to provide feedback about your stay earlier this month. Feedback such as yours is truly valued, and is priceless to us. I am happy to hear that Maria was able to guide you to our hotel on the night of your arrival, and was able to provide the exceptional service we... More

Vienna, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

We recently stayed at the Sheraton Hotel for a wedding. The front desk staff were the most friendly I have ever experienced. The rooms were very nice and clean. The fitness center was wonderful. The banquet staff went out of their way to make the wedding reception the best it could be. We loved the Syrah Restaurant staff and food... More

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Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear lindadog, It is exciting to read about your recent experience at our hotel. We are happy to hear that you found our front desk staff to be friendly and genuine. We work very hard to make every guest stay memorable and comfortable. I will be sure to pass on the wonderful comments about our banquet team to the banquet... More

Aurora, Colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

This was a business trip and everything went perfectly! The hotel managed the rooms very efficienlty and the catering service was fantastic! I cannot recommend a hotel more highly than this! There were very small issues with the rooms that were addressed quickly and resolved. All was good! Be sure to check out the lounge on the 2nd floor for... More

Was this review helpful? Yes 1
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Becky F, Thank you for your feedback! We truly appreciate the positive word of mouth, and are please you found us to be perfect. I will be sure to pass your comments about our catering service to our catering and banquet teams. We are please that you participated in the Make a Green Choice program during your stay with... More

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Additional Information about Sheraton Reston Hotel

Address: 11810 Sunrise Valley Drive, Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
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Also Known As:
Sheraton Reston
Reston Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 
Number of rooms
301

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