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Sheraton Reston Hotel

3.5 of 5 11810 Sunrise Valley Drive, Reston, VA 20191
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Sheraton Reston Hotel
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Sheraton Reston Hotel
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323 reviews from our community

Traveler rating
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    62
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington D.C.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My organization has held events locally the past three weekends and have utilized the Sheraton for our sleeping room needs and also for small banquets. I can't begin to tell you how incredibly accommodating and pleasant they have been to work with--meeting our every need. From special meal requests, specific AV needs, arranging a shuttling service, and making last minute... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Katie T We are tremendously happy to hear that you enjoyed your stay with us at Sheraton Reston, and that we exceeded your expectations overall. We appreciate you taking the time to tell us about our caring staff, wonderful banquet team and our courtesy shuttle. Thank you again for taking the time to give us your feedback. We look... More 

Buxton, United Kingdom
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 25, 2015

Stayed here because of the location (close to business where I was working). Free shuttle from the airport is good - but there is usually a wait. You can call them - but they stick to set times. Theres also a free shuttle to Reston Town Centre. If going there I recommend World Of Beer! Check in was good and... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Mike0210, We appreciate you taking the time to share your opinions with us. We are glad that you felt our staff was helpful and that they did their best to accommodate your needs. I’m also glad that you were upgraded to our club lounge room and enjoyed its amenities. We apologize that our Bar did not meet your expectation... More 

Conway, Arkansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 of 5 stars Reviewed January 17, 2015

I travel a lot and admit I might be a little picky about hotels. This hotel is average. The food from room service was good, but nothing special however, the food in the bar (because the resturant was closed both nights i was there) was okay. The rooms are average but the walk from the front desk to second bank... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear klg2015, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Pittsburgh, Pennsylvania
Top Contributor
68 reviews 68 reviews
19 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed January 11, 2015

Booked a room from website. Check in went smooth. Room was ready. The room was large, clean, huge bed, nice furnishings and bed linens. The bed was firm, but that makes me sleep better. Nice toiletries. Got a good night sleep, hot shower in the AM. Went down to lobby to check out. No unknown charges and I waited to... More 

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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 25, 2014

I recently stayed at the Reston Sheraton whilst on business. The front desk staff were helpful and the shuttle bus is very convenient for getting to the recently opened Metro station which is about a mile or so away. There is a small kiosk next to reception that has vending machines and snacks which is handy. My room was large,... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear scooby_d00_uk, We are tremendously happy to hear that you enjoyed your stay with us at Sheraton Reston , and that we exceeded your expectations overall. We appreciate you taking the time to tell us about our caring staff and courtesy shuttle. I look forward to sharing your comment with our Chef about the food , and I hope you... More 

O'Fallon, Illinois, United States
1 review
5 of 5 stars Reviewed December 15, 2014

This property is conveniently located near Reston Town Center and is an absolute favorite of mine, especially on extended trips. Theresa is especially helpful and epitomizes what the SPG experience is all about. There is no ask too great so long as it serves to make me feel more at home when I am not. A clean, refreshing, and inviting... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Thank you Noahvas, for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston. We are delighted to hear that your entire stay with us was great and comfortable, also thrilled that our staff made your stay more valuable and enjoyable. I will share... More 

Greensboro, NC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2014

Room was clean, comfortable. Service was unremarkable. Hotel offered shuttle to Dulles on a frequent basis. The hotel gym, lobby, and common areas were all clean and comfortable. We got a great rate with parksleepfly.com that allowed us to park our car overnight, was an excellent value.

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear, eedwards1 Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so delighted to hear that you enjoyed our hotel amenities and value. I'm most thrilled to hear that we met your expectation regarding the Parksleepfly reservation. We will be always happy and ready to accommodate you whenever you travel from Dulles Airport. We look forward to... More 

Denver, Colorado, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2014

The staff is absolutely fantastic, the hotel rooms are quiet and spacious and the bed is very comfortable. I work at a nearby company and when I travel to Reston this is my hotel of choice. The shuttle service was very convenient.

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear, Annie W we are tremendously happy to hear that you enjoyed your stay with us at Sheraton Reston, and that we exceeded your expectations overall. We appreciate you taking the time to tell us about our caring staff and our newly renovated rooms. I look forward to sharing your wonderful comment with every member of our hotel Family. Thank... More 

Princeton, New Jersey
Top Contributor
95 reviews 95 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 2, 2014

Great value within the SPG family. I stayed at Westin in Alexandria before. This one seems bigger. Nothing within walking distance compare to alexandria. But for rainy winter days, that's just fine. I was told they have shuttle services to local malls and airports. The gym is not big but sufficient for the clientele they have. The room facing the... More 

Was this review helpful? Yes
Washougal, Washington
Senior Contributor
33 reviews 33 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 22, 2014

Typical Sheraton but with exceptionally friendly staff. Everyone gave eye contact, smiles, good morning, good evening, etc. Room was clean and quiet. Good green choice options. Asked for a wake up call but never did get a ring. Knocked on door which woke me up so am assuming that is the wake up call which is unique but effective. Was... More 

Was this review helpful? Yes
Jessica A, Manager at Sheraton Reston Hotel, responded to this review

Serving you is our pleasure. We appreciate the time you took to give us feedback on your last stay. We do apologize that you experienced a phone issue with your last stay. Currently we are investigating the problem to get it fixed. Thank you once more for your comment. More 

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Additional Information about Sheraton Reston Hotel

Address: 11810 Sunrise Valley Drive, Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
Number of rooms: 301
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Also Known As:
Sheraton Reston
Reston Sheraton

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