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Sheraton Reston Hotel

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11810 Sunrise Valley Drive, Reston, VA 20191
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Sheraton Reston Hotel
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348 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio TX
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is my first time to this Sheraton. It is very close the RTC (aka Reston Towne Center) and the Dulles Tollroad. Be aware that there is a shuttle between the hotel and IAD; it's a good idea to take this, lest you be verbally assaulted by one of any number of Washington Flyer taxi drivers because it's only 7... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear socalgalx4, Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so delighted to hear that you had a pleasant stay and you liked our newly renovated room, our VIP club lounge and courtesy shuttle. At the Sheraton Reston, we are highly passionate about serving our guests and creating home-away-from-home experience. Thank you for your nice words. More 

Michigan, United States
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a clean hotel but it is showing signs of wear and tear. I had a suite and had a few issues that I reported but never quite got ironed out. Keep in mind, these are not huge issues. Wallpaper is starting to peel at the seems in a few places. I had a wall outlet that they would... More 

Was this review helpful? Yes
Bloomington, Minnesota
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was very clean, service at check in was fast and friendly. The beds were outstanding. I think they are sleep number beds. Pillows were also outstanding - maybe down or feather. Overall, good hotel, great night's sleep!

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear CarolineMR Thank you for your wonderful feedback about The Sheraton Reston we are delighted that you had an enjoyable stay and that every associate were able to assist you the best they can. It is our goal to provide every guest the best service to create a extraordinary experience. looking forward welcoming you back . More 

Arlington, Massachusetts
Level Contributor
158 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice rooms, very clean, great for business events. The one detraction this visit was the overly enthusiastic game of water polo going on in the pool on the first night I was there. It ended at 9 pm when the pool closed.

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear CarolineMR, We're glad that you had a nice stay overall at the Sheraton Reston. It is our goal to provide every guest the best service to create a memorable experience. I do apologize for any inconvenience that you might have faced because of the noise coming from our outdoor swimming pool. We look forward for your next visit at... More 

Farmington, New Mexico
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My friends and I stayed at this location for Mother's Day. They had a front of the house woman who was very night to work with. The drivers of the shuttle were equally nice. The hotel bar on the other hand was not the friendliest. We ended up leaving and walking over to the Westin for a birthday glass of... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Megan S Thank you very much for your feedback and time. We truly appreciate it and take it very seriously.I was very unhappy to see that your stay did not exceed your expectations overall. I will be certain to share this with our lounge team. I truly hope that we have the opportunity to host you again at the... More 

Abu Dhabi, United Arab Emirates
Level Contributor
109 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Sheraton Reston for a couple of nights during a recent business trip. Staff was friendly and helpful, the rooms were of a good size and linen was of good quality. Toiletries in the bathroom were quite basic, as was breakfast. The Sheraton is not a bad choice for a brief business trip, and I may return,... More 

Was this review helpful? Yes 1
Jesse P, Manager at Sheraton Reston Hotel, responded to this review

Thank you for your response. We appreciate the time you took to give us feedback. I am disappointed to hear that your stay was not what you expected from us. We have a wonderful staff that will be happy to help you with any taste of Sheraton you are looking for. Please feel free to give us a call so... More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at this place for a conference from June 2nd through the 8th in 2015. The bathroom tub did not drain water well while showering. Even though the drain was opened, during the shower, water would collect and only later in the day when I returned, the water had finally drained out. No microwave or refrigerator. That was extra.... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear David W I would like to say thank you for taking the time to provide us with such valuable feedback. I am very sorry to hear that your experience did not exceed your expectations. We pride ourselves on the level and quality of service we deliver.. We cannot wait to welcome you back so that you may experience the... More 

Browntown, Virginia
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel was very accommodating to a conference/workshop team. The staff was very responsive to a variety of needs and wend out their way to handle our teams. The location is very convenient to Washington and Dulles.

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear DocDon63, Thank you for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston. We are delighted to hear that our staff was welcoming and attentive. It is our goal to provide every guest the best service to create an extraordinary experience. We... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My recent stay at the Sheraton Reston began with Casha greeting me with a smile and a warm hello. She got me checked in and then helped me find the best Metro stop for my dinner meeting. My room was nicely decorated, quiet, very comfortable and I was provided with just about every toiletry I could have needed. The hotel... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Nicol B, Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so delighted to hear that you had a pleasant stay and you liked the room. At the Sheraton Reston, our staff is highly passionate about serving our guests and creating home-away-from-home experience. I did share your comment with Kasia and Kristen and they would love... More 

Hamburg, Germany
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 23, 2015

First of all the good remarks: I found the rooms quite nice (very comfortable beds), the service at the restaurant and bar was very good, and the proximity to Dulles Airport is obviously a huge advantage. Pick-Up service to Reston City Center or Metro was excellent. As the hotel isn't incredibly expensive, this was very good value. HOWEVER, for a... More 

Was this review helpful? Yes 3
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Alex F, Thank you for taking the time to share your feedback about the Sheraton Reston . I’m glad that you liked the room and recognized our staff for their service .While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I did share your comment with our... More 

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