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Sheraton Reston Hotel

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11810 Sunrise Valley Drive, Reston, VA 20191
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Sheraton Reston Hotel
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400 Reviews from our TripAdvisor Community

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Fairport, New York
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is located about 5 miles from Dulles Airport. It is a 1/2 mile from a Metro station and the hotel has a free shuttle from the Kiss and Ride area (or on the street at rush hour – be sure to give them your cell number). The Metro provides access to central DC (about a 45 minute ride)... More 

Helpful?
Thank CaptnGphs
Stafford, Virginia
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here for an event which took place at the hotel. Check in - was just ok. There was a mix up on our reservation, and the desk clerk seemed disinterested in helping us solve the problem. We finally just paid again for our room - and decided to deal with the incorrect prepaid reservation later. (The end result... More 

Helpful?
Thank LMD540
1 review
5 of 5 stars Reviewed 1 week ago NEW

AJ and Theresa(sorry if I spelled her name wrong) were amazing at the front desk. My first time and they made me fee like home; asking me what I was doing for the night and recommended me and my friends places to go in DC. Not only were they professional and courteous at the same time but they felt like... More 

Helpful?
Thank Shawn R
Jesse P, Front Office Manager at Sheraton Reston Hotel, responded to this review

Thank you Shawn R. for your comment. We take great pride in our team and are always delighted to hear about it. We will share this praise with our team and welcome you back for another memorable stay at the Sheraton Reston Hotel. More 

Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago via mobile

There are no refrigerators or microwaves in the room. I had to put my food and drinks on the windowsill to keep them cold. One good thing about this blizzard is it kept my food from going bad! There's no air exhaust in the bathroom, just a vent. The TVs aren't updated so no hdmi hook ups. There was a... More 

Helpful?
Thank Tiffany L
Jesse P, Front Office Manager at Sheraton Reston Hotel, responded to this review

Thank you Tiffany L. for your comment. I am sorry to hear your stay was not to your liking. Unfortunately you were not able to take part of all of our amenities e.g. refrigerator and a microwave. We do have these items on hand during your stay. If you reach out to front desk and request one, we will be... More 

Canberra, Australia
Level Contributor
106 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Arrived after a long flight from Australia. Had to ring three times to get picked up by the shuttle. When we arrived Sarah was great, very apologetic about the delays as she was the only person on. Apparently they were not expecting as many guests. I was surprised to find out that the restaurant was closed and no food was... More 

Helpful?
Thank Peter-Mckie
Teresa L, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Peter-Mckie, Thank you for taking time to fill out a review for The Sheraton Reston. I am sorry to hear that your stay was less then stellar this time around. I hope this experience will not deter you from giving us another chance at making your next stay(s) nothing less then excellent. I have taken your feedback back to... More 

Walnut Creek, California
Level Contributor
362 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed December 26, 2015

The hotel is very good. They have good shuttle service from Dulles airport and shuttle service to the metro so it is easy and reasonable to get from the hotel to DC proper. The gym and pool were good. Unfortunately the club level of the hotel was not operating.

Helpful?
Thank Ray B
Teresa L, Manager at Sheraton Reston Hotel, responded to this review

Dear Ray B. Thank you for your review. We are glad to hear that you found our location and our shuttle services convenient to you needs and our amenities suitable for you during your stay. We have other options within our hotel for dining services besides our Club Lounge available such as the Syrah restaurant for breakfast and lunch and... More 

1 review
2 of 5 stars Reviewed December 16, 2015

Made a prepaid reservation and then when checking in the clerk insisted on a credit card for "incidentals", of which I assured her I did not want any. I verified the reservation was prepaid as well. So, I did in fact get billed on my credit card again, and despite numerous calls, can not get the charge reversed.

Helpful?
Thank TVGUY3
Jesse P, Front Office Manager at Sheraton Reston Hotel, responded to this review

Thank you TVGUY3 for bringing this to our attention. We apologize for any communication that was unclear. We do ask for incidentals upon every arrival that is non negotiable, and this is for anything that might arise during your stay. Another term that is usually used is safety deposit. Depending on when you check out, this is released back into... More 

Washington, Virginia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 5, 2015 via mobile

I don't normally stay at Sheratons due to availability, but this hotel was such a treat. The pickup at the airport was timely, the desk clerk was very friendly, the room was extremely comfortable and well appointed. The bed provided a great nights sleep. I will definitely stay here again.

Helpful?
Thank Lori D
Jesse P, Front Office Manager at Sheraton Reston Hotel, responded to this review

Thank you Lori D. for your review. We hope you will join us again for the Holidays. More 

Washington, DC
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed December 2, 2015 via mobile

The Sheraton Reston was recently the host hotel for the wedding of some dear friends. My partner and I decided to take advantage of the group rate and stay for a night -- and we are glad we did. Our room was spacious, modern and well maintained. Parking was free. And all of the staff (aside from a cranky bartender)... More 

Helpful?
Thank tdpndc
Jesse P, Front Office Manager at Sheraton Reston Hotel, responded to this review

Thank you tdpndc for your feedback. We are so glad that you enjoyed your stay with us for this special event. I’m sorry to hear about your experience in the Cosmopolitan Lounge; we are currently addressing that issue. As you know, our culture here at Sheraton Reston Hotel is always welcoming. Please think of us again on your next trip.... More 

Virginia Beach, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015 via mobile

Wanted a weekend getaway for the family and I. Looked for a hotel that was affordable but still modern and chic. Found the Sheraton Reston hotel and one word... BEAUTIFUL hotel!!! The room was super clean and comfortable. Had everything we needed right there in our room and on hotel ground. The entire hotel was chic and modern. We ate... More 

Helpful?
Thank livenlearn84
Jesse P, Front Office Manager at Sheraton Reston Hotel, responded to this review

Thank you livenlearn84 for your review. We really appreciate the time you took to give us such great feedback about your last stay. We are very proud of our team and will be happy to share your thanks with them. We only hope you find your next stay with us at the Sheraton Reston Hotel. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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