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Sheraton Reston Hotel

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11810 Sunrise Valley Drive, Reston, VA 20191
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Reston Hotel
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368 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wilmington, North Carolina
Level Contributor
201 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this Sheraton this past weekend while travelling to the D.C. area for business. The location was great as was the property and its front desk employees were very friendly, courteous and extremely helpful. Sara was very helpful in finding local area restaurants and made some good recommendations. The room was well equipped with a coffee maker, safe,... More 

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Adelaide, Australia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in the hotel for 7 nights recently with a mate. The hotel itself is situated about a 5 minute shuttle ride to Reston town centre, and directly next to the Westin Hotel. The building felt a little old and dated, however was generally clean and comfortable. Most of the staff were very good, but just seemed a little overwhelmed... More 

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Jesse P, Manager at Sheraton Reston Hotel, responded to this review

Dear Jimrez: Thank you for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional... More 

Kents Store, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My wife and I, were looking for a pet friendly hotel near Dulles International. We were returning after 13 years of mostly being out of the USA on mission work. Our computer searches provided the information we needed to make a selection. It was our first stay at a Sheraton property and it turned out to be a great choice.... More 

Was this review helpful? Yes 1
Jesse P, Manager at Sheraton Reston Hotel, responded to this review

Dear Jeffery: Thank you for providing feedback regarding your stay at the Sheraton Reston Hotel. I'm so delighted to hear that you enjoyed your time at our property and that the staffs were remarkable. I will certainly forward all your feedback to our management team. I hope you have the opportunity to stay with us again. With Warm Regards. More 

Clarksville, Tennessee
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not the worst but it was certainly over priced. The parking was terrible, when I arrived the main lot was full so I had to park behind the hotel and this place is huge, this made for a lot of walking. The rooms were very standard and for $200 I should have gotten better. Breakfast was very pricey as well,... More 

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Jesse P, Manager at Sheraton Reston Hotel, responded to this review

Dear hatric26 Thanks so much for taking the time to communicate your experience at our hotel. Your feedback is appreciated and is certainly a valuable aid to our performance. It is regretful to hear that you experienced some challenges with parking. Please contact me when you plan your next stay here at the Sheraton Reston Hotel, and I will personally... More 

Adelaide, South Australia
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here with a group of Aussies - we took trips into Washington and were glad we didn't stay there - the hotel has a shuttle to the airport/town centre and train station. The train trip into Washington isn't overly long and certainly beats the associated vehicle problems. Reston was also handy to places like Mount Vernon, Manassas Battlefield... More 

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Jesse P, Manager at Sheraton Reston Hotel, responded to this review

Dear Audrey_and_Rusty: Thank you very much for staying with us and taking the time to provide us your feedback. It is truly appreciated. I am happy we were able to accommodate you with all of your needs. We take a lot of pride in our service at the Sheraton Reston Hotel, and want to ensure we exceed all of our... More 

Raymore, Missouri
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Their shuttle service to the metro, town center, airport (Dulles) are wonderful and convenient. A major plus. Their staff is helpful and friendly. Everyone was so pleasant. The bar was OK but overpriced. The bartender was inattentive and slow. But it wasn't such a big deal. The entrance and public spaces are very nice. The guest rooms leave something to... More 

Was this review helpful? Yes
Jesse P, Manager at Sheraton Reston Hotel, responded to this review

Dear Andilyn75 Thank you for taking the time and to provide us with your feedback regarding the Sheraton Reston Hotel facilities and the services. I am sorry to hear about the noisy AC in your room; I will share this with management and work on improving our system. We value our guest reviews to be able to provide better services... More 

Wausau, Wisconsin
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I don't expect much out of a hotel. I want a clean room and WiFi. Maybe some beer. There is no WiFi at the hotel restaurant or in my room. The bartender said "Yeah, a lot of people complain about the internet here." It is simply UNACCEPTABLE that internet isn't just omnipresent. Tech support was useless. I do not return... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Kelly G, Thank you very much for bringing this issue to our attention. Feedback is a gift , and we always appreciate it as we can improve our services at the Sheraton Reston. Although the hotel offers complementary Internet, it is our responsibility to make sure all our guests are getting connected with no issues. I did share your... More 

United States
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my hotel of choice when I am in the area for business or pleasure. It is a luxury hotel that lives up to its Sheraton brand. I am never disappointed. If there is ever a problem that occurs, the guest services team members are more than willing to address it immediately. Sarah, one of the front desk supervisors,... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear packandgonow, we want to thank you for choosing our hotel as well as your positive comments regarding your experience with us and specifically for praising Sarah. We would like to continue to be your hotel of choice during your visits to the area. Sincerely, More 

Bellevue, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Delightful stay at one of my favorite hotels in the USA. Reston National Golf Course is right across the road, Dulles airport nearby with the National Air and Space Museum, and Reston itself is a wonderful place. Ditto all the usual complementary details in the rest of the reviews. Very nice breakfast buffet. First rate hotel staff. Mass at the... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear WB2LDJ, Thank you for your nice review ! It’s so important that travelers are able to hear what other guests experience and we are grateful that you took the time to share your experience. I’m happy to hear that you enjoyed our breakfast buffet in Syrah Restaurant and that our staff exceeded your expectation. We are looking forward welcoming... More 

Hackensack, New Jersey
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I got a FAB rate on this hotel at Hotwire - $42 before taxes or something, so despite not having good experiences at Sheraton and never booking with them, I went for it. How bad could it be? Let me start what is to be a scathing review - with a compliment to the hotel - the bedding is FABULOUS.... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear BrentShapiro We are very sorry to hear of the many challenges you experienced during your recent stay with us. The services and experience you received is not a true reflection of our team and the Sheraton Reston. We have addressed each of your concerns and I will contact you directly to apologize and go through your reservation charges. Our... More 

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