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Sheraton Reston Hotel

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11810 Sunrise Valley Drive, Reston, VA 20191
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Sheraton Reston Hotel
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Sheraton Reston Hotel
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332 reviews from our community

Traveler rating
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
46 reviews 46 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My sister and I came down for a weekend getaway. I arrived before checkin and was able to get into my room immediately. I was a little disappointed that there was no bellman around to get assistance. The girl at the front desk was extremely friendly and very helpful giving me ideas of what was in the area. Our room... More 

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Edinburgh, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Visited a few times on business. Staff always very helpful, and attentive. Shuttle service to airport ideal. Beds brilliantly comfy, but if you are short you might need to jump to get in! Free wifi reliable and bar welcoming for solo traveller. On my latest visit last month, I reported a few stains and marks to housekeeping. Toothpaste on door,... More 

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Keller, Texas
Top Contributor
88 reviews 88 reviews
52 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Having lived through the remodeling and upgrade, it was good to experience the "new" Sheraton Reston. The room was well cooled with a fairly quint room unit. Bed very comfortable. Even got to ride in a new shuttle. Shuttle serves the area as well as Dulles Airport and the nearby Metro station.

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San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel was comfortable and quiet, but it was overshadowed by the poor quality of the restaurant and staff. I ordered two meals while there and both were tasteless. Asking the staff questions regarding the shuttle bus were different between the evening and morning staff. The shuttle driver drove me from the hotel to the airport using only one hand... More 

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Bel Air, Maryland
Top Contributor
137 reviews 137 reviews
58 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed here while on business in the Reston area. The staff at check in, in the restaurant and at check out were friendly and efficient. The room was quite spacious and updated. Wi-Fi was free, but apps like FiOs or Netflix are blocked. The restaurant on the second floor had a wonderful menu and terrific wine list. Definitely... More 

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München
Top Contributor
88 reviews 88 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We arrived late at Dulles Airport, so booked this hotel for one night. After a long flight, it was great to arrive at the hotel and to have a nice and quiet room. We slept very well. The included breakfast was great. As I booked some time in advance, we got a really good room rate. Overall we were very... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Miaw2002 Thank you for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston. We are delighted to hear that your entire stay with us was great and comfortable. The Hotel provides complementary shuttle to Reston Town center where you can enjoy not... More 

Saint Louis, Missouri
Top Contributor
70 reviews 70 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 17, 2015

I was heading to the area for business. The hotel is a short ride from Dulles via their free airport shuttle. Rooms are clean and well appointed. They even provide shuttle service over to the Reston City Center, which is great for food, drinks and shopping. The bar has a pool table as well so that was great for late... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Tenholder113 Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so delighted to hear that you enjoyed your time at our Cosmopolitan lounge and that the staff was top notch. I will certainly forward all your feedback to our management team. I hope you have the opportunity to stay with us again. Thank you and see... More 

1 review
2 of 5 stars Reviewed March 14, 2015 via mobile

I stayed there for a business trip for SANS which was being hosted in the hotel. For one the staff didn't clean my room very well as my quilt was not replaced until I mentioned it or there was an obvious stain. Two, the hotel has a restaurant and bar which neither are with the money. The food there is... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear sublimeman89, I am very sorry for the experience and service failures you encountered while staying at our hotel. We take great pride in our staff and the job that they do and I cannot apologize enough we were not able to deliver and accommodate your needs. I will share your comments with our team to train and motivate us... More 

Millsboro, Delaware
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 3, 2015

When I checked in my "club room upgrade" hadn't been confirmed but the front desk staff managed to find me a room on the club floor at the last minute. I also had a key that didn't work and a remote control that went missing and the staff quickly sent up the engineer to remedy the problems (twice!). Good breakfast... More 

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Washington D.C.
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2015

My organization has held events locally the past three weekends and have utilized the Sheraton for our sleeping room needs and also for small banquets. I can't begin to tell you how incredibly accommodating and pleasant they have been to work with--meeting our every need. From special meal requests, specific AV needs, arranging a shuttling service, and making last minute... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Katie T We are tremendously happy to hear that you enjoyed your stay with us at Sheraton Reston, and that we exceeded your expectations overall. We appreciate you taking the time to tell us about our caring staff, wonderful banquet team and our courtesy shuttle. Thank you again for taking the time to give us your feedback. We look... More 

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