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Sheraton Reston Hotel

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11810 Sunrise Valley Drive, Reston, VA 20191
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Sheraton Reston Hotel
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Sheraton Reston Hotel
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362 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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  • All months
    (362)
  • Mar-May only
    (92)
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  • Dec-Feb only
    (62)
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Butler, MO
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Their shuttle service to the metro, town center, airport (Dulles) are wonderful and convenient. A major plus. Their staff is helpful and friendly. Everyone was so pleasant. The bar was OK but overpriced. The bartender was inattentive and slow. But it wasn't such a big deal. The entrance and public spaces are very nice. The guest rooms leave something to... More 

Was this review helpful? Yes
Wausau, Wisconsin
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I don't expect much out of a hotel. I want a clean room and WiFi. Maybe some beer. There is no WiFi at the hotel restaurant or in my room. The bartender said "Yeah, a lot of people complain about the internet here." It is simply UNACCEPTABLE that internet isn't just omnipresent. Tech support was useless. I do not return... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Kelly G, Thank you very much for bringing this issue to our attention. Feedback is a gift , and we always appreciate it as we can improve our services at the Sheraton Reston. Although the hotel offers complementary Internet, it is our responsibility to make sure all our guests are getting connected with no issues. I did share your... More 

United States
Level Contributor
17 reviews
12 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This is my hotel of choice when I am in the area for business or pleasure. It is a luxury hotel that lives up to its Sheraton brand. I am never disappointed. If there is ever a problem that occurs, the guest services team members are more than willing to address it immediately. Sarah, one of the front desk supervisors,... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear packandgonow, we want to thank you for choosing our hotel as well as your positive comments regarding your experience with us and specifically for praising Sarah. We would like to continue to be your hotel of choice during your visits to the area. Sincerely, More 

Bellevue, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Delightful stay at one of my favorite hotels in the USA. Reston National Golf Course is right across the road, Dulles airport nearby with the National Air and Space Museum, and Reston itself is a wonderful place. Ditto all the usual complementary details in the rest of the reviews. Very nice breakfast buffet. First rate hotel staff. Mass at the... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear WB2LDJ, Thank you for your nice review ! It’s so important that travelers are able to hear what other guests experience and we are grateful that you took the time to share your experience. I’m happy to hear that you enjoyed our breakfast buffet in Syrah Restaurant and that our staff exceeded your expectation. We are looking forward welcoming... More 

Hackensack, New Jersey
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I got a FAB rate on this hotel at Hotwire - $42 before taxes or something, so despite not having good experiences at Sheraton and never booking with them, I went for it. How bad could it be? Let me start what is to be a scathing review - with a compliment to the hotel - the bedding is FABULOUS.... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear BrentShapiro We are very sorry to hear of the many challenges you experienced during your recent stay with us. The services and experience you received is not a true reflection of our team and the Sheraton Reston. We have addressed each of your concerns and I will contact you directly to apologize and go through your reservation charges. Our... More 

Purdy, Missouri, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

When I have a chance to stay in a hotel for a multi-day conference, I've learned that it's just more fun if I get to know people that work there, but I sometimes have to think of something that starts a better conversation. It wasn't until the second day that I realized that I was hearing all sorts of pleasant... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Gerryw328, Thank you for your nice words about the Sheraton Reston and its taented staff. Our entire team at the hotel loved your conference and enjoyed speaking different languages with guests . we really would love to see you again and host another event at the Sheraton Reston. Thank you More 

Stafford, Virginia
Level Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

I went here for a conference and was met by Kasha. She was very friendly and accommodating to me and even took my number to call me when my room was available to check in early. The hotel is decorated nicely. Some of the conference chairs were nicely padded for sitting long periods others were not. The conference rooms were... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Debbie w Thank you for the great review of our hotel! We are glad that you enjoyed your stay at the Sheraton Reston. Our restaurant Syrah strive to present the best quality of foods and variety of “ Color your Plate” choices . I did share your comment with Kasia and she is very proud to hear that she... More 

Washington, Virginia
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 1 week ago

We made a last minute reservation and got a great deal on the room. The front desk staff was very nice and had no problem providing me with multiple room keys because I kept leaving them behind in the room. The room was an average hotel room, however, there were several stains in the carpet that kind of grossed me... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear CBNtraveler, We are happy to hear that over all you enjoyed your stay with us at Sheraton Reston, .. We appreciate you taking the time to tell us about our experience. I did share your comment about the stains with our Executive housekeeper, and your feedback was taken seriously. Thank you again for taking the time to give us... More 

Athens, Georgia
1 review
1 of 5 stars Reviewed 1 week ago

Stayed there last night and was dismayed at the rudeness and unprofessionalism of the front desk staff. Went to front desk early morning to inquire when to expect the shuttle to leave. The attendant (Indian female) talked to me in a very rude tone and then told me to have a seat. She was so quick and short with me.... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Gemi. Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry... More 

San Anselmo, California
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff at the hotel is great. Teresa welcomed me at the front desk and remembered me from a previous stay, the shuttle service is very convenient and has helped me get to and from the airport, the office at HQ, and Town Center. The bar and restaurant staff are friendly and aware of schedules for business travelers. For a... More 

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear BobFitz2012, Your feedback is highly appreciated and thank you for recognizing the exceptional service of Teresa . Guest care is amongst our highest priorities at the Sheraton Reston, and it is always pleasing to receive good praise. Our team is ready to welcome you back again as well as to exceed your expectations. See you soon ! Sincerely, More 

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