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Sheraton Reston Hotel

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11810 Sunrise Valley Drive, Reston, VA 20191
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Breakfast for 2 Included
Best prices for: 1 room 1 guest
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Sheraton Reston Hotel
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Sheraton Reston Hotel
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hamburg, Germany
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

First of all the good remarks: I found the rooms quite nice (very comfortable beds), the service at the restaurant and bar was very good, and the proximity to Dulles Airport is obviously a huge advantage. Pick-Up service to Reston City Center or Metro was excellent. As the hotel isn't incredibly expensive, this was very good value. HOWEVER, for a... More 

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buffalo, ny
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was driving to DC to bring my son home from college. After about 7 hours on the road and a 20-hour day, I arrived at the Sheraton Reston at 1am. Check in was a breeze, helpful, friendly, and fast.The room was small but adequate and the bed and pillows were very comfortable. The bathroom was small and a little... More 

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Chapel Hill, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have had many great experiences at this hotel. Recently, the front desk staff addressed me by name when I came in; attended to our needs; helped when we needed assistance in a professional and friendly manner. Also, Bridget who is the staff person for breakfast in the Club Room Lounge is amazing! That along with very comfortable bed and... More 

Was this review helpful? Yes 1
Frisco, Texas
Top Contributor
127 reviews 127 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel itself was ok, a little dated, but not too bad. Room also ok, but with small bathroom. What I really didn't like at all was the breakfast, which I would rate at 1 of 5 if I could. Horrible service, limited breakfast buffet, and extremely expensive at $19 for items that are free at most other hotels. Service... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Inge J, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I.you give us a chance to earn... More 

Atlanta, GA
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I came to VA for a conference that was being held at the Sheraton Reston and stayed there as well. I thought the hotel was pretty nice. Check-in was smooth and all the staff that I encountered over my two day stay was very friendly. The room was pretty spacious and clean. The mattress was a little harder than I... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Janessa13, Thank you for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston. We are delighted to hear that our staff was welcoming and attentive.It is our goal to provide every guest the best service to create a extraordinary experience. We look... More 

Red Deer, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed in a couple of Sheratons lately and have yet to have a bad stay. Beds are comfortable, rooms are clean and staff is very friendly and accommodating. Dave and Sara were standouts this time. Shuttle service to Town Center Market was a nice plus.

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Tracy S, Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so thrilled to hear that you had a pleasant stay and you liked our signature sweet sleeper beds. Our front desk team is very glad to see your comments their friendliness especially Sara and Dave .We are always ready to provide a similar experience during... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We continue to be most favorably impressed with breakfast at the Sheraton- Reston. The restaurant team headed by Consuela Ayah and Manuel Vargas manages to maintain a general atmosphere of warmth and personal attention even when there are a large number of hungry customers needing to be served in a short period of time. The smiles are abundant, the greetings... More 

Was this review helpful? Yes 1
Jesse P, Manager at Sheraton Reston Hotel, responded to this review

Our staff at the Sheraton Reston Hotel sends you a warm Thank You for sharing your wonderful experience. We take great pride in serving you and anticipate your return for another memorable experience. More 

Senior Contributor
46 reviews 46 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My sister and I came down for a weekend getaway. I arrived before checkin and was able to get into my room immediately. I was a little disappointed that there was no bellman around to get assistance. The girl at the front desk was extremely friendly and very helpful giving me ideas of what was in the area. Our room... More 

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Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Amanda_Lynn2183, Thank you for providing feedback regarding your stay at Sheraton Reston. I'm so thrilled to hear that you had a pleasant stay and you liked the room. Our front desk team is very with your comments about our friendliness, and we are ready to provide a similar experience during your next visit to Reston Area. I hope you... More 

Edinburgh, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 13, 2015

Visited a few times on business. Staff always very helpful, and attentive. Shuttle service to airport ideal. Beds brilliantly comfy, but if you are short you might need to jump to get in! Free wifi reliable and bar welcoming for solo traveller. On my latest visit last month, I reported a few stains and marks to housekeeping. Toothpaste on door,... More 

Was this review helpful? Yes 1
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear kimsco, Thank you for giving us your feedback; it is very important to us and we appreciate you sharing your thoughts and experience while staying with us at Sheraton Reston. We are delighted to hear that our staff was welcoming and attentive. At the Sheraton Reston, We also provide complementary shuttle to Reston Town center where you can enjoy... More 

Keller, Texas
Top Contributor
99 reviews 99 reviews
59 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 13, 2015

Having lived through the remodeling and upgrade, it was good to experience the "new" Sheraton Reston. The room was well cooled with a fairly quint room unit. Bed very comfortable. Even got to ride in a new shuttle. Shuttle serves the area as well as Dulles Airport and the nearby Metro station.

Was this review helpful? Yes
Amine E, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Bob S, Thank you kindly for your feedback. I was pleased to see you enjoyed all aspects of your stay. At the Sheraton Reston , we pride ourselves in delivering exceptional service . I’m also happy that you took advantage of our complementary shuttle and enjoyed our signature sweet sleeper bed. Thank you for your feedback More 

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